Complaints

  • 82754 Complaints
  • 5566 Crashes
  • 1309 Fires
  • 4821 Injuries
  • 268 Fatalities
  • A total of 82754 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 5.8%, or 4821 of those complaints have caused some degree of injury. 6.7%, or 5566 were crash related, and 1.6%, or 1309 complaints describe fire-related incidents.

Complaint Research

50.0% Percentage of Aston Martin customer complaints that involve a crash accident. This makes Aston Martin the most probable manufacturer to be involved in a car accident. smart has the highest number of complaints that do not include any type of a crash.
50.0% Percentage of Aston Martin customer complaints that resulted in an injury. This makes Aston Martin the most probable manufacturer to be involved in a situation where a human is injured. smart has the highest number of complaints that do not include any type of an injury.
6.6% Percentage of MINI customer complaints that describe an incident with fire. This makes MINI the most probable manufacturer that can be involved in a fire-related incident. Genesis has the highest number of complaints that do not mention occurrences of fire.
1.1% Percentage of Tesla customer complaints that took at least one person's life. This makes Tesla the most probable manufacturer that can be involve in fatal accident. Subaru has the highest number of complaints that did not involve fatalities.

Browse by Make

13259
  • Crashes: 571
  • Fires: 153
  • Injuries: 706
  • Fatalities: 11
8811
  • Crashes: 429
  • Fires: 159
  • Injuries: 316
  • Fatalities: 6
8233
  • Crashes: 523
  • Fires: 120
  • Injuries: 414
  • Fatalities: 14
7135
  • Crashes: 399
  • Fires: 59
  • Injuries: 321
  • Fatalities: 2
4793
  • Crashes: 549
  • Fires: 52
  • Injuries: 449
  • Fatalities: 22
4455
  • Crashes: 364
  • Fires: 51
  • Injuries: 359
  • Fatalities: 9
4249
  • Crashes: 201
  • Fires: 30
  • Injuries: 118
  • Fatalities: 0
3552
  • Crashes: 205
  • Fires: 49
  • Injuries: 140
  • Fatalities: 3
3546
  • Crashes: 223
  • Fires: 74
  • Injuries: 171
  • Fatalities: 6
3536
  • Crashes: 143
  • Fires: 38
  • Injuries: 106
  • Fatalities: 0
2965
  • Crashes: 214
  • Fires: 40
  • Injuries: 204
  • Fatalities: 0
2915
  • Crashes: 222
  • Fires: 168
  • Injuries: 194
  • Fatalities: 9
2877
  • Crashes: 271
  • Fires: 109
  • Injuries: 222
  • Fatalities: 8
2094
  • Crashes: 83
  • Fires: 14
  • Injuries: 124
  • Fatalities: 3
1315
  • Crashes: 90
  • Fires: 28
  • Injuries: 86
  • Fatalities: 3
1310
  • Crashes: 348
  • Fires: 36
  • Injuries: 312
  • Fatalities: 165
1023
  • Crashes: 91
  • Fires: 23
  • Injuries: 71
  • Fatalities: 2
988
  • Crashes: 94
  • Fires: 8
  • Injuries: 57
  • Fatalities: 1
872
  • Crashes: 47
  • Fires: 11
  • Injuries: 40
  • Fatalities: 0
750
  • Crashes: 47
  • Fires: 8
  • Injuries: 33
  • Fatalities: 0
623
  • Crashes: 41
  • Fires: 13
  • Injuries: 28
  • Fatalities: 0
522
  • Crashes: 53
  • Fires: 8
  • Injuries: 53
  • Fatalities: 0
473
  • Crashes: 87
  • Fires: 8
  • Injuries: 53
  • Fatalities: 1
417
  • Crashes: 61
  • Fires: 4
  • Injuries: 62
  • Fatalities: 2
360
  • Crashes: 30
  • Fires: 6
  • Injuries: 23
  • Fatalities: 0
318
  • Crashes: 44
  • Fires: 3
  • Injuries: 40
  • Fatalities: 0
305
  • Crashes: 30
  • Fires: 6
  • Injuries: 26
  • Fatalities: 0
256
  • Crashes: 21
  • Fires: 7
  • Injuries: 20
  • Fatalities: 1
230
  • Crashes: 10
  • Fires: 7
  • Injuries: 5
  • Fatalities: 0
106
  • Crashes: 18
  • Fires: 7
  • Injuries: 11
  • Fatalities: 0
93
  • Crashes: 6
  • Fires: 1
  • Injuries: 6
  • Fatalities: 0
89
  • Crashes: 12
  • Fires: 4
  • Injuries: 19
  • Fatalities: 0
63
  • Crashes: 8
  • Fires: 1
  • Injuries: 4
  • Fatalities: 0
61
  • Crashes: 14
  • Fires: 2
  • Injuries: 16
  • Fatalities: 0
59
  • Crashes: 6
  • Fires: 0
  • Injuries: 3
  • Fatalities: 0
52
  • Crashes: 6
  • Fires: 1
  • Injuries: 3
  • Fatalities: 0
23
  • Crashes: 0
  • Fires: 1
  • Injuries: 0
  • Fatalities: 0
10
  • Crashes: 1
  • Fires: 0
  • Injuries: 0
  • Fatalities: 0
6
  • Crashes: 3
  • Fires: 0
  • Injuries: 3
  • Fatalities: 0
6
  • Crashes: 0
  • Fires: 0
  • Injuries: 0
  • Fatalities: 0
4
  • Crashes: 1
  • Fires: 0
  • Injuries: 3
  • Fatalities: 0

Recent Complaints

Parts: STEERING
  • Date of Incident: Jul-01, 2020
  • Date complaint filed: 23:38 Jul-30, 2020

Hi my name is joel lopez owner of the vehicle i have a problem with wondering steering wheel when i am at the highway it plays to much can you guys please help

Parts: VEHICLE SPEED CONTROLENGINEELECTRONIC STABILITY CONTROL
  • Date of Incident: May-18, 2020
  • Date complaint filed: 23:19 Jul-30, 2020

While in motion the car randomly and quickly decelerates and will not allow you to accelerate. Phillips chevrolet has attempted to repair the car citing engine power reduction,transmission, stabilatrak and non verifiable issues over a 2 month period. Within that 2 month period, may 18, 2020 to july 24, 2020, there were 7 attempts to repair the car. All 7 attempts were unsuccessful. Between june 22, 2020 and july 30, 2020 there were more than 20 telephone calls placed between general motors and i, regarding this vehicle and it's engine, transmission and non-verifiable issues. General motors and phillips chevrolet are refusing to acknowledge that the car is a lemon. There are currently a little over 8,500 miles on the car and i am in fear of my life each time i enter the car and i have made phillips chevrolet and general motors aware of this issue. This is my second nhtsa report. The initial nhtsa report is 302587, was filed on june 22, 2020. Phillips chevrolet and general motors are refusing to provide me with a safe vehicle to travel in despite 7 service visits with phillips chevrolet, and more than 20 telephone interactions with general motors. There a more reports but your system will only allow me five documents,

Parts: UNKNOWN OR OTHERPOWER TRAINENGINE
  • Date of Incident: Jul-30, 2020
  • Date complaint filed: 22:41 Jul-30, 2020

Twice now on city streets accelerating from stops to either go straight or turn left the car has kind of stalled or lost power causing potential crashes with oncoming and rear vehicles.

Parts: SERVICE BRAKESENGINEELECTRONIC STABILITY CONTROL
  • Date of Incident: Jul-01, 2020
  • Date complaint filed: 20:45 Jul-30, 2020

I HAVE A 2018 Cruze THAT I WAS DRIVING ON A 4 LANE HIGHWAY ON TOP OF A MOUNTAIN, THE BRAKES WENT OUT WITH ME AND MY 6 MONTH OLD IN CAR, I WAS ABLE TO GET TO SHOULDER, TOWED TO CHEVY, THEY SAID IT WAS A FAULTY BRAKE PUMP, AND CHARGED ME 500 TO FIX IT. THEN LESS THAN 2 WEEKS LATER, SAME MOUNTAIN, SAME THING, TOWED TO THE SAME CHEVY, THEY SAID THAT THE REPLACEMENT PUMP HAD EXPLODED AND IT WAS CAUSED BY ENGINE PISTON ISSUES, AND WANT 5 GRAND TO FIX IT. I BELIEVE THAT CHEVY BROKE THE CAR THE FIRST TIME AND BESIDES THE FACT, EXPLODING BRAKE PUMPS, 2 IN A ROW IS VERY SCARY. LUCKILY ME AND MY CHILD ARE STILL ALIVE TO BE COMPLAINING ABOUT IT, BUT WE SERIOUSLY CAME VERY CLOSE TO BEING KILLED BY THESE FAULTY BRAKES TWICE. I DON'T KNOW IF THEY LIED ABOUT THE REPAIR OR IF IT REALLY IS TWO EXPLODING BRAKE PUMPS IN A ROW, BUT EITHER WAY, THESE EXPLODING BRAKES PUMPS ARE GOING TO KILL SOMEONE AND IT WAS ALMOST ME AND MY 6 MONTH OLD BABY. THE CHEVROLET DEALER IS AUTO NATION IN VALENCIA CA.

Parts: POWER TRAINFUEL/PROPULSION SYSTEMELECTRICAL SYSTEM
  • Date of Incident: Jul-30, 2020
  • Date complaint filed: 20:30 Jul-30, 2020

Must shift to park; car will not shut off. Already in park, and pushed very hard to make electrical contact. Shift out and back to park several times to make contact and allow car to shut off. At first, only once a week, now almost every day.

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