Complaints

• Date of Incident: Apr-08, 2021
• Date complaint filed: 22:23 Apr-08, 2021

At roughly 77,500 miles our engine starting misfiring both while stationary and in motion. The check engine light came on. We pulled code p0305, indicating cylinder #2 misfire. We replaced the coils and spark plugs and the engine continued to misfire. We then began hearing fluid moving behind our dash board and noticed that the coolant tank was low but no visible coolant leak was found. We took the car to a local ford dealer's service center (woodhouse ford - omaha, ne) for inspection and diagnosis. They confirmed that engine coolant was leaking into cylinder #2, causing the misfire. It was also leaking into the heating element, causing a putrid smell in the cab of the vehicle and the rushing fluid sound behind the dashboard. They confirmed this is related to ford tsb 19-2346. Ford stated that the repair requires a $6300 replacement engine and they are not liable for the damage to the engine as a result of their defect. Per the tsb, this engine defect may result in engine fires but fortunately it did not get to this point for us.

• Date of Incident: Jan-10, 2021
• Date complaint filed: 21:58 Apr-08, 2021

COOLANT LEAKING INTO ENGINE CYLINDER RESULTING IN LOST COOLANT AND OVERHEATING. CHECK ENGINE LIGHT ON WITH CODE P0302. RECENTLY BOUGHT VEHICLE UNKNOWINGLY OF THIS ISSUE AND ARE NOW STUCK WITH THE PROBLEM. THIS IS A KNOWN ISSUE AND THERE ARE A LOT OF COMPLAINTS OUT THERE FROM Ford Escape OWNERS. PLEASE RECALL THIS VEHICLE

• Date of Incident: Feb-28, 2021
• Date complaint filed: 20:10 Apr-08, 2021

I HAVE A 2017 Ford Escape 67,338 TOOK IT TO FORD DEALER (GALPIN FORD) MY COMPLAIN WAS THAT MY TRANSMISSION WHEN WARM REVERSE GEAR IS HARD TO ENGAGE AND WILL NOT GO OVER 55MPH. GOT A CALL BACK THAT IT NEEDS A NEW TRANSMISSION. FORD REFUSED TO HELP ON ANY WAY TO FIX IT, ALMOST $6,000.00 TO REPLACE A TRANSMISSION WITH 67K ON IT, WHY IS FORD COMPANY NOT HELPING CUSTOMERS WITH THIS PROBLEM, WHAT IS REALLY BAD FOR ME IS THAT I HAVE 2017 FORD TRANSIT THAT HAS THE SAME TRANSMISSION. I HOPE FORD IS NOT WAITING FOR SOMETHING BAD TO HAPPEN BEFORE THEY FIND A FIX FOR THIS.

• Date of Incident: Apr-18, 2018
• Date complaint filed: 19:34 Apr-08, 2021

While on highway or city street at times the radio and panel lights flicker and the sound system goes off and will not return till i stop the vehicle and turn it off then once i start the engine the sound system will come on once again. Also at times the high beams will take a while to come on. The rear diir will not open in automatic must be hand forced. The rear suspension is as it does not exist

• Date of Incident: Mar-29, 2021
• Date complaint filed: 17:52 Apr-08, 2021

WHEN STARTING THE VEHICLE FOR THE FIRST TIME IN THE MORNING WHEN THE TEMP IS AT OR BELOW FREEZING FOR ABOUT THE FIRST 10-15 MINUTES OF DRIVING THE VEHICLE WILL NOT WANT TO TURN LEFT. IT FEELS LIKE IT IS BINDING UP AND YOU HAVE TO FORCE THE STEERING WHEEL TO THE LEFT BUT THEN IT WILL LET LOOSE AND SEND YOU TO THE LEFT WITH FORCE. THIS HAS CAUSED ME TO ALMOST WRECK SEVERAL TIMES. THANKFULLY I HAVE BEEN ABLE TO AVOID THE ONCOMING TRAFFIC BUT WORRY ONE TIME I WILL NOT. I WORRY FOR ANY PASSENGERS THAT MIGHT BE IN MY VEHICLE AND FOR MYSELF. I HAVE TAKEN IT INTO THE DEALERSHIP SEVERAL TIMES BUT BY THE TIME I GET IT THERE IT IS EITHER TO WARM OUT OR NOT DOING THE PROBLEM BECAUSE I HAVE DRIVEN IT TO THEM. I ALSO CONTACTED THE JEEP CARES LINE AND ALL THEY WOULD TELL ME IS TAKE IT TO THE DEALERSHIP. SO NO HELP THERE. I HAVE READ NUMEROUS POSTS ONLINE OF OTHER Wrangler OWNERS HAVING THIS SAME ISSUE AND DEALERS HAVE REPLACED COMPONENTS AND FIXED THOSE ISSUES. BUT I CAN NOT SEEM TO GET ANY HELP WHEN I TAKE MINE IN. THIS IS VERY FRUSTRATING THAT JEEP KNOWS ABOUT THIS PROBLEM AS THERE IS A TSB OUT FOR IT BUT THEY WILL NOT FIX ANYTHING ON MINE BECAUSE THEY SAY THEY CANNOT DUPLICATE THE PROBLEM.