Acura VISIBILITY:SUN ROOF ASSEMBLY Complaints

Acura VISIBILITY:SUN ROOF ASSEMBLY Complaints
    • 5 Complaints
    • 0 Crashes
    • 0 Fires
    • 0 Injuries
    • 0 Fatalities
    • Consumers have filed a total of 5 complaints related to Acura VISIBILITY:SUN ROOF ASSEMBLY.

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    Recent Complaints

    Parts: VISIBILITY
    • Date of Incident: Apr-24, 2019
    • Date complaint filed: 00:00 May-06, 2019

    TL* THE CONTACT OWNS A 2017 Acura MDX. WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT. SHATTERED GLASS FELL ONTO THE CONTACT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO HOPKINS ACURA OF FAIRFIELD (877-360-1950, LOCATED AT 2459 AUTO MALL PKWY, FAIRFIELD, CA 94533) WHERE IT WAS DETERMINED THAT THE FAILURE WAS UNUSUAL AND WAS NOT COVERED BY THE WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WOULD BE INVESTIGATED. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,500.

    Parts: VISIBILITY
    • Date of Incident: Feb-03, 2019
    • Date complaint filed: 00:00 Feb-05, 2019

    TL* THE CONTACT OWNS A 2015 Acura RDX. WHILE DRIVING 40 MPH, THE SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,023.

    Parts: VISIBILITY
    • Date of Incident: Feb-26, 2017
    • Date complaint filed: 00:00 Feb-28, 2017

    TL* THE CONTACT OWNS A 2016 Acura TLX. WHILE DRIVING 70 MPH, A LOUD NOISE WAS HEARD. THE CONTACT NOTICED THAT THE SUN ROOF EXPLODED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,200. THE VIN WAS NOT AVAILABLE.

    Parts: VISIBILITY
    • Date of Incident: Jan-15, 2017
    • Date complaint filed: 00:00 Feb-06, 2017

    While driving at highway speed, the sunroof exploded upward sending glass into the roadway. With no other vehicles around would lead to a defect in the safety glass. When taken to dealer for warranty repair, ferman acura, the service manager stated acura u ill not cover exploding sunroofs because he was not in the car at the time that it broke and her is not a glass expert to know if it was a defect in the glass that made it exploded, contacted customer service for acura in california, opened a case with [xxx] who could not even tell me how many lugs are on the car she drives, acura case workers have no car knowledge. Talking to acura customer service is a joke. My real concern is the safety issue. If the sun shield was open the tempered glass that shattered into thousands of small pieces could fall onto the driver and into his eyes. Is this not the reason why the windshield is a safety glass so it will stay intact when broken. At least a clear window film on the inside of the tempered glass in the sunroof would keep the glass from falling on the driver. What will it take to make changes, a car loose control and hit a school bus? And last, acura stated the exploding glass is an insurance issue. I disagree, how many insurance claims are due to defective tempered glass that have a defect when made that the auto company should cover under warranty. The insurance companies are being ripped off by auto companies. And the owners rates go up. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr

    Parts: VISIBILITY
    • Date of Incident: Mar-08, 2015
    • Date complaint filed: 00:00 Mar-13, 2015

    Exploding sunroof - while driving south on 91 in ma we experienced an extremely loud boom in the vehicle. Nothing hit us nor did we hit anything - it was spontaneous. The sunroof exploded completely shattering into small pieces. The vehicle is new and i wonder if others acura's are reporting similar problem - defective glass? *tr

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