Acura ILX Complaints

Acura ILX Complaints
  • 43 Complaints
  • 3 Crashes
  • 1 Fires
  • 3 Injuries
  • 0 Fatalities
  • Consumers have filed a total of 43 complaints for ILX models.

Recent Complaints

Parts: FUEL/PROPULSION SYSTEMAIR BAGS
  • Date of Incident: Jul-02, 2019
  • Date complaint filed: 12:43 Jul-05, 2019

Recall on airbags 3/14/2019 and i purchased car used 4/17/2019 not knowing about the recall. Fuel pump failure causing car not to start. Mechanic found it burned

Parts: SERVICE BRAKES
  • Date of Incident: Mar-18, 2019
  • Date complaint filed: 23:28 May-02, 2019

Same as the other incidents submitted below - my car accelerates when i apply the brakes. I have to take my foot off of the brakes and reapply before the car reacts and stops. This fault occurs when i? M slowing down and almost at a stop, so this has happened when i have been in close proximity of other cars in front of me, people in crosswalks, approaching my neighborhood gate, slowing down to make a turn, slowing down when approaching stop signs - i had no choice but to run the stop sign. This has happened 8-9 times. First time it happened, i thought it might have been my mistake. After the 3rd or 4th time, i was sure it was not. I brought my car back to the acura dealership that purchased the car from. I have taken the car there 3 times and all 3 times, after running inspections, i? M told they are? Unable to verify customer? S concerns? Because they? Cannot duplicate the concern?. They gave me my car back to drive. I feel extremely unsafe in my acura.

Parts: WHEELSSUSPENSIONPOWER TRAIN
  • Date of Incident: Dec-11, 2018
  • Date complaint filed: 12:33 Apr-10, 2019

Vehicle was in motion and stopped on the highway access rode. The transmission/power train and gears were stripped and unable to move the car. The right axle was stripped. The left back tire was a defect and tire split. I have to pay for a tire within 15k miles and the power train, gear, transmission and right axle went out less than 8 months of owning the car. American honda co and vangergriff acura fail to replacement the car or buy me out the contract. The defects were known by american honda co. And vangergriff honda in arlington, tx. There are been several incidents known and they still sold the car to me with acknowledging that this a problem with nurmerous vehicles they sold and are selling. The honda motor co. And ncds failed to send experienced personnel with mechanic backgrounds to address the matter and denied my claim.

Parts: VEHICLE SPEED CONTROLUNKNOWN OR OTHERSERVICE BRAKES
  • Date of Incident: Feb-20, 2019
  • Date complaint filed: 19:13 Mar-25, 2019

The vehicle accelerated by itself as i parked in a parking space. I steped on the brake but the vehicle just surged forward. Never happened before, but just that day morning as i parked in front of my working place, some malfunctions either in computer or overall vehicle system occurred that day.

Parts: FUEL/PROPULSION SYSTEM
  • Date of Incident: Dec-18, 2018
  • Date complaint filed: 00:00 Dec-21, 2018

TL* THE CONTACT OWNS A 2018 Acura ILX. THE CONTACT STATED THAT THE FUEL GAUGE SHOWED THAT THE FUEL TANK WAS FULL; HOWEVER, THE VEHICLE RAN OUT OF FUEL. THE VEHICLE WAS TAKEN TO CENTER ACURA (5230 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, 818-528-1300) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 350. *TT CONSUMER STATED GAS TANK WAS REPLACED 2 TIMES AND IS FINE. *JB

Parts: FUEL/PROPULSION SYSTEM
  • Date of Incident: Nov-21, 2018
  • Date complaint filed: 00:00 Dec-03, 2018

TL* THE CONTACT OWNS A 2018 Acura ILX. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE FUEL GAUGE FRACTURED. THE VEHICLE ERRONEOUSLY DISPLAYED THAT THE FUEL TANK WAS FULL. THE CONTACT STATED THAT THE VEHICLE WAS BOUGHT BRAND NEW ON OCTOBER 30, 2018. AFTERWARDS, THE VEHICLE STALLED WITHOUT WARNING DUE TO THE LACK OF FUEL. THE CONTACT STATED THAT THE VEHICLE'S FUEL GAUGE LEVEL FLUCTUATED AND REMAINED INCONCLUSIVE THREE WEEKS FROM THE DATE THE VEHICLE WAS PURCHASED. CENTER ACURA (5230 VAN NUYS BLVD, SHERMAN OAKS, CALIFORNIA 91401, (818) 528-1300) WAS MADE AWARE OF THE FAILURE AND REALIGNED THE FUEL GAUGE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PART TO REPAIR THE VEHICLE WAS ON BACKORDER AND WOULD NOT BE AVAILABLE FOR TWO MONTHS. THE FAILURE MILEAGE WAS APPROXIMATELY 400.

Parts: FUEL/PROPULSION SYSTEM
  • Date of Incident: Nov-01, 2018
  • Date complaint filed: 16:03 Dec-01, 2018

IT IS A BRAND NEW 2018 ILX WE BOUGHT IN OCTOBER. JUST DRIVING IT A FEW DAYS WE FOUND THE FUEL GAUGE IS NOT WORKING. IT ALWAYS SHOWS FULL TANK. WE BROUGHT IT TO ACURA DEAL AND WAS TOLD IT IS A KNOWN ISSUE WITH THE FUEL PUMP WITH MANY NEW 2018 ILX.

Parts: FUEL/PROPULSION SYSTEMELECTRICAL SYSTEM
  • Date of Incident: Oct-20, 2018
  • Date complaint filed: 00:00 Nov-30, 2018

TL* THE CONTACT LEASED A 2018 Acura ILX. THE CONTACT STATED THAT THE FUEL GAUGE FAILED TO PROPERLY INDICATE WHEN THERE WAS FUEL IN THE VEHICLE. DUE TO THE INACCURATE READING, THE VEHICLE WOULD STALL. THE DEALER (ELITE ACURA, 2840 NJ-73, MAPLE SHADE TOWNSHIP, NJ 08052, 856-722-9600) INDICATED THAT THIS WAS A KNOWN FAILURE FOR THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TO DETERMINE A REMEDY. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50.

Parts: FUEL/PROPULSION SYSTEMELECTRICAL SYSTEM
  • Date of Incident: Nov-13, 2018
  • Date complaint filed: 10:21 Nov-15, 2018

The fuel gauge is not working, the car is reading as full the whole time. As my wife and i share the car, we always assume the other was re-filling it, until it died on her. Worst is that, they will not keep it for repair as they don't have the parts. They send you with this safety risk away telling you to re-fuel it every 200 miles.

Parts: EXTERIOR LIGHTING
  • Date of Incident: Nov-06, 2018
  • Date complaint filed: 14:23 Nov-06, 2018

The new acura exterior lighting systems are obnoxious to other traffic both during the day and at night. They're blinding. They have zero technology built in to them to reduce intensity when approaching oncoming traffic. It's a safety hazard to the driving public.

Parts: ENGINE
  • Date of Incident: Aug-20, 2018
  • Date complaint filed: 00:00 Oct-05, 2018

TL* THE CONTACT OWNED A 2015 Acura ILX. AFTER THE VEHICLE WAS PARKED IN A PARKING GARAGE, IT CAUGHT FIRE UNDER THE HOOD. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES AND A FIRE REPORT WAS FILED. AN UNKNOWN DEALER WAS CONTACTED AND TRIED TO SELL THE CONTACT A NEW VEHICLE. THE MANUFACTURER STATED THAT SINCE THE INSURANCE COMPANY DID NOT CLAIM THE VEHICLE FIRE AS A SAFETY MATTER, THEY WOULD NOT LAUNCH AN INVESTIGATION. THE FIRE EVENT WAS SENT TO THE MANUFACTURER'S TOTAL LOSS DEPARTMENT. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 18,000.

Parts: VEHICLE SPEED CONTROLSERVICE BRAKES
  • Date of Incident: Sep-24, 2018
  • Date complaint filed: 15:44 Sep-25, 2018

When coming to a stop at a red light, the car continued to roll forward. At this time, i stepped on the brake with added pressure but the car continued to roll. Then i shifted the car into park but that did not stop the vehicle and it rolled into a truck in front at less than 5 mph. The dealership states they cannot duplicate the incident and found no errors while conducting their inspections.

Parts: VEHICLE SPEED CONTROLUNKNOWN OR OTHERSERVICE BRAKES
  • Date of Incident: Dec-26, 2017
  • Date complaint filed: 23:46 Dec-26, 2017

The car displayed multiple errors on its multi-information display. The errors include brake system problem, abs problem, road departure mitigation system problem, and adaptive cruise control problem. Those error messages went away on my way to elk grove acura but i was able to record them on my phone. There was still an error message in the acuralink system for the electric power steering that i showed the service advisor. He deleted the message without telling me and said those errors are caused by a low battery. He went to test the battery and it tested fine so i was told that there was nothing to fix. He sent me home after refuse my request to document the errors with acura. He made it like i never brought the car in and those problems never existed.

Parts: SERVICE BRAKES
  • Date of Incident: Oct-17, 2017
  • Date complaint filed: 16:58 Oct-25, 2017

1st incident - on oct 17th 2017, on my way back from gym and this is a street drive. I was approaching a stop sign which is on a sort of a hill. I pressed the brakes and the car accelerated insteat and i could not stop at the stop sign. I did press it again harder and the car stopped but i had already crossed the stop sign by then. I was confused and scared but assumed that it was my fault and continued home driving carefully. 2nd incident - on the same day on my way to work, the exact same thing happened and again i pressed very hard on the brakes the second time and that helped. By this time i was sure something is wrong with the car. 3rd incident - same day on my way back from work, this time i was being very careful and riving very slow in the right most lane, the exact same thing happened. I did not drive the car after that and the car is with the cerritos acura service center. Not sure if i can drive that car anymore

Parts: UNKNOWN OR OTHER
  • Date of Incident: Jun-16, 2017
  • Date complaint filed: 18:13 Jun-28, 2017

My car has a intermitting shut off problem that just randomly happens as i am driving i have taken my car to the local temecula acura dealership which i experienced horrible service after they had my car 2 weeks they could not diagnose the problem they could only suggest a major tune up and changing sparkplugs cost over $500 which as they told me may not fix my problem. I worte acura corporate they refuse to do anything i simple want to report this issue my car is only 3 years old and i should not be having this issues which is very unsafe. The car just cuts out and you never know when it will happen. I will never purchase another acura they could not fix my problem which is there product. I tried to file with better business bureau and i could not because of the year of the car.

Parts: SERVICE BRAKES
  • Date of Incident: Jan-11, 2017
  • Date complaint filed: 08:55 Jun-09, 2017

When applying the rear brakes they constantly squeal very loudly. The dealership keeps looking into this and says acura doesn't have a solution for the problem because they have not received enough complaints about it yet. So i am supposed to drive a vehicle with squealy brakes?

Parts: VEHICLE SPEED CONTROLSERVICE BRAKES
  • Date of Incident: Apr-15, 2016
  • Date complaint filed: 00:00 Apr-21, 2017

TL* THE CONTACT OWNS A 2016 Acura ILX. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 2 MPH THE VEHICLE JERKED FORWARD INDEPENDENTLY WHILE APPROACHING A STOP. ADDITIONALLY, THE VEHICLE FAILED TO SLOW DOWN EVEN AFTER THE DRIVER REMOVED HER FOOT FROM THE ACCELERATOR PEDAL AND DEPRESSED THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO A DEALER TWICE, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE CONTACT SHOULD BRING THE VEHICLE BACK TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. UPDATED 07/21/17*LJ UPDATED 11/27/2017*JS *CN

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Dec-28, 2016
  • Date complaint filed: 00:00 Dec-29, 2016

On 12-28-16 as i was leaving for work. My engine would not start. Pedal to push down and start button was not working. All icons on my car popped up and says malfunction on all level. It also made weird sounds in front and inside the car. I called cerritos acura for assistance and spoke with service adviser-don,who indicated he has been aware of new car with battery issue. He asked that i replaced my battery first and bring it to them. I called aaa,who verified my battery is bad with pacific tow. They couldn't replace it cuz they ran out of battery. My car couldn't lock so i had it towed to my house with a flat bed. Next day, acura towed my car to dealership, my car is not able to start period. Windows can't go up, they couldn't check odometer,couldn't lock. All icons shows malfunction. I reported to acura headquarter with my issue. Acura cerritos is trying to release car back to me stated everything is fine without fixing it. Internet shows class action suit related to defect of handsfreelink bluetooth phone pairing system contains defect, that results in dead car batteries which drained batteries with recurrent battery replacement and premature failure of other electrical components of vehicle/alternator and electrical failure. The car sounds like i have something short circuited and with ecm engine control module. I also have being complaining of gps stuck and fob not working. I need to report issues so you guys can follow up. Acura case complaint [xxx]. Car located at cerritos acura,who is trying to release vehicle to me without fixing it. I made it aware to their headquarter today. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr

Parts: POWER TRAIN
  • Date of Incident: Dec-01, 2016
  • Date complaint filed: 00:00 Dec-20, 2016

Car jerks, slips and hesitates when shifting from reverse to drive and when driving at low speeds. Already taken to dealer to look at, was told it's because car was in "break-in" period, however now that it has 1k miles, issues are still occurring. I've seen reports of the tlx with similar issues and same 8 speed transmission where acura had a software update for a fix. When i mentioned this to the dealer, they acted as if they never heard of this issue. *tr

Parts: AIR BAGS
  • Date of Incident: Sep-25, 2016
  • Date complaint filed: 17:31 Oct-03, 2016

"takata recall" i was involved in a wreck with an 18 wheeler. I was in the right lane traveling south on hwy 59 right outside of garrison, tx and the 18 wheeler was in the left lane. The 18 wheeler came into my lane hitting my rear drivers side bumper. This knocked my vehicle out of the right lane and perpendicular to the left lane. Then the front of the 18 wheeler hit my entire drivers side and plowed my vehicle down the highway a significant distance. Afterwards my car went into a tail spin. My vehicle stopped in the median lane facing south on hwy 59 with the hood of my vehicle pointed into the left northbound lane. The crash report states a speed of 75 mph. My drivers side airbags failed to deploy when i was struck by the 18 wheeler.

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