Consumers have filed a total of 3 complaints related to BMW STRUCTURE:BODY:HATCHBACK/LIFTGATE.
TL* THE CONTACT OWNS A 2019 BMW X3. WHILE DRIVING VARIOUS SPEEDS, THE LIFTGATE SPONTANEOUSLY OPENED. ADDITIONALLY, WHEN THE PUSH TO START WAS ENGAGED, THE VEHICLE FAILED TO SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JACKIE COOPER BMW MINI (14145 N BROADWAY EXT, EDMOND, OK 73013, (405) 755-3600), BUT THE CAUSE OF THE FAILURES COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 100. *BF CONSUMER STATED WHILE THE REAR HATCH OPENED AND SPILLED GROCERIES ALL OVER THE STREET. DEALER WAS NOTIFIED AND AUTHORIZED A RETENTION BAR TO KEEP MOST ITEMS IN PLACE AS PAYMENT FOR THE LOST ITEMS. AT THAT TIME CONSUMER ALSO ADDRESSED AN ISSUE WITH THE START BUTTON NOT TURNING OFF/SHUTTING DOWN THE VEHICLE COMPLETELY. DOT WAS NOTIFIED.*JB
The back hatch closes spontaneously without motion. The car is parked, then i may sit on the trunk of the car putting on my golf shoes and the hatch closes on me until i push it back. I complained to the dealer at the regular one-year service and they said everything is fine.
On wednesday, april 4th, i was helping my collie into the back of the suv to take her to the vets and the lift gate automatically began coming down when she was half in. I pushed the button to stop it and my dog started falling out, when i tuned ro catch her the lift gate hit my head with enough force that i fell on my knees and suffered a concussion that i am still struggling with. That lift gate has automatically come down at least a couple dozen times as we put things in that back such as groceries or boxes. We usually manage to get out if the way. We complained to the service department in december but it worked fine when the tech checked it and he didn't know what could be the problem. I have filed a complaint with bmw of ocala, florida and have been contacted by their main office in nj. I am reporting it because this could possibly kill a person or pet.. The car was parked in our driveway and turned off, the passenger door may have been open since i was putting things in the car for my dog, but i'm not sure.