Cadillac Complaints

  • 692 Complaints
  • 46 Crashes
  • 14 Fires
  • 38 Injuries
  • 0 Fatalities
  • A total of 692 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 5.5%, or 38 of those complaints have caused some degree of injury. 6.6%, or 46 were crash related, and 2.0%, or 14 complaints describe fire-related incidents.

Recent Complaints

Parts: SERVICE BRAKES
  • Date of Incident: Nov-21, 2020
  • Date complaint filed: 00:00 Nov-25, 2020

TL THE CONTACT OWNS A 2020 Cadillac XT4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND A CASE WAS FILED. ADDITIONALLY, THE CONTACT WAS REFERRED TO A LOCAL DEALER WHERE SHE WAS INFORMED THAT SHE WOULD RECEIVE A LOANER VEHICLE. THE CONTACT TOOK THE VEHICLE TO LARSON CADILLAC (6411 20TH ST E, FIFE, WA 98424) WHERE SHE WAS PROVIDED A RENTAL VEHICLE. THE CONTACT?S VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Parts: EXTERIOR LIGHTING
  • Date of Incident: Nov-12, 2020
  • Date complaint filed: 11:14 Nov-24, 2020

My car is less than 5 years old and the headlights are dim.

Parts: SEAT BELTS
  • Date of Incident: Nov-09, 2020
  • Date complaint filed: 19:00 Nov-23, 2020

Drivers side seat belt locked up and a burning smell emitted from the drivers side seat belt post. No accident occured and no warning as to why it happened. Chevrolet dealer said nothing apparently caused it. It just locked up. Vehicle was stationary

Parts: STEERINGAIR BAGS
  • Date of Incident: Oct-26, 2020
  • Date complaint filed: 10:14 Nov-19, 2020

I was driving on a two lane highway and i suddenly lost control of the steering wheel. The steering wheel became very hard to maneuver causing me to veer out of my lane causing a crash. The airbags also did not deploy fully causing me to have a dislocated shoulder and broken ribs. The car also caught on fire during impact and i had to be pulled from the vehicle. The recall regarding the steering wheel locking up on me is most likely the reason i lost control of the vehicle.

Parts: POWER TRAIN
  • Date of Incident: Nov-16, 2020
  • Date complaint filed: 07:28 Nov-19, 2020

*SAFETY ISSUE* Escalade WILL SHIFT VIOLENTLY INTO GEAR IN EITHER FORWARD OR REVERSE, CAUSING VEHICLE TO SUDDENLY LURCH. CONDITION IS ESPECIALLY PRESENT WHEN STOPPING AT INTERSECTION ON AN INCLINE. FROM A STOP OR ROLLING STOP, THE VEHICLE WILL BE UNRESPONSIVE TO GENTLE ACCELERATION FOR A SECOND OR TWO, THEN BOLT INTO GEAR SCREECHING THE TIRES AND LAUNCHING VEHICLE VIOLENTLY FORWARD. LIKEWISE, FROM ROLLING STOP THEN SHIFTING TO REVERSE TO PARK, SAME LAG WITH SUDDEN BURST OF POWER. THE EFFECT IS VERY SIMILAR TO SOMEONE WHO IS LEARNING TO DRIVE A MANUAL TRANNY IN A MUSCLE CAR. THERE SEEMS TO BE NO DIFFERENCE WITH TRANSMISSION TEMPERATURE, THE INTENSITY OF THE CONDITION SEEMS TO BE RANDOM, AND DIFFICULT TO INTENTIONALLY RECREATE. VEHICLE HAS BEEN IN SHOP TWICE, RECEIVED THE 18-NA-355 BULLETIN SERVICE, AND PROBLEM PERSISTS. DEALER INDICATES THAT TRANSMISSION IS OPERATING AS DESIGNED. ADDITIONALLY, THE TRANSMISSION SHIFTS HARSHLY BOTH UP AND DOWN THROUGH GEARS 1-3 WHEN GENTLY ACCELERATING OR BRAKING. AGAIN, SIMILAR TO SOMEONE WHO IS LEARNING TO DRIVE A MANUAL TRANSMISSION. I DONT CONSIDER THIS CONDITION A SAFETY ISSUE, BUT AN ANNOYANCE AND MAY WELL BE RELATED TO THE "LURCHING" CONDITION.

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