Cadillac Complaints

  • 795 Complaints
  • 52 Crashes
  • 16 Fires
  • 45 Injuries
  • 3 Fatalities
  • A total of 795 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 5.7%, or 45 of those complaints have caused some degree of injury. 6.5%, or 52 were crash related, and 2.0%, or 16 complaints describe fire-related incidents.

Recent Complaints

Parts: UNKNOWN OR OTHER
  • Date of Incident: Mar-15, 2020
  • Date complaint filed: 15:17 May-12, 2021

The cue system is cracking and non responsive to any touch input. I have followed the instructions for resetting the system but this does not correct the lack of response nor the screen cracking.. I cannot control the navigation system, radio, specific climate settings, language of the instrumentation (currently stuck in french). This is not covered now that out of warranty and the dealership wants $2000. 00+ to replace the entire unit with an identical one that will develop the same problem. This is a design defect and these should all be recalled. Ny wife is disabled and relied on the navigation system to find directions to locations.

Parts: POWER TRAIN
  • Date of Incident: May-10, 2021
  • Date complaint filed: 05:59 May-12, 2021

There was a very loud noise coming from the back of my vehicle while driving. Mechanic showed me the rear differential fluid has metal shavings in it and he said the car was dangerous to drive. Dealership told me to call general motors at (800) 222-1020 and they told me to take it to the dealership and gave me file number 9-6712786810. It is at ig burton, milford, de, now for diagnosis.

Parts: WHEELS
  • Date of Incident: Mar-01, 2021
  • Date complaint filed: 11:27 May-11, 2021

I bought this cadillac 2017 xt-5 used with 4,000 on it it has 11,000 on it know. I took the vehicle in for tire rotation & oil change. The service manager told me that these tires michelin premier ltx 235/65 r 18 tires on this year 2017 are bad tires. The tread on the tire was measured. 5/32nds at 11,000 miles these tires are warrantyed to 40,000 miles. They say you should replace your tires if the tread tread is 4/32nds or less! I think that will hapen in the next 5,000 when i go in for my next oil change. I think i should have these tires replaced for no charge at all. The dealer said when i come in at 16,000 miles for my oil change he said he will replace the bad tire with new ones that cost $205. He said he'd pro rate the tires & he said the will charge me $450 for them. If these tires are defected , why should i pay any money to replace them, if they manufactured the tires wrong??? Very disappointed in the tires. I have bought michelin tires for at least 4 vehicles , in past year's,and never had a problem with the tires!!

Parts: EXTERIOR LIGHTING
  • Date of Incident: Apr-05, 2020
  • Date complaint filed: 10:12 May-10, 2021

Headlights extremely dim at night

Parts: SUSPENSIONPOWER TRAIN
  • Date of Incident: May-06, 2021
  • Date complaint filed: 16:30 May-07, 2021

Sometimes bangs into gear so hard it feels like you? Ve been in an accident. It's been in the shop 4 times for the same problem.

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