Consumers have filed a total of 5 complaints related to Chrysler VISIBILITY:SUN/MOON ROOF ASSEMBLY.
TL* THE CONTACT OWNS A 2016 Chrysler Town and Country. WHILE DRIVING 65 MPH ON THE FREEWAY, THE SUN ROOF EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC, BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 58,000.
TL* THE CONTACT OWNS A 2015 Chrysler 200. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED AND REMAINED LIT. IN ADDITION, THE SUN ROOF MOTOR MALFUNCTIONED. THERE WERE NO WARNING INDICATORS ILLUMINATED FOR THE SUNROOF. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THE SUN ROOF MOTOR WAS RESET AND REPAIRED; HOWEVER, THE SUN ROOF MOTOR FAILED AGAIN. THE VEHICLE WAS TAKEN TO MITCHELL CHRYSLER (416 HOPMEADOW ST, SIMSBURY, CT 06070) WHERE THE AIR BAG HARNESS WAS REPLACED; HOWEVER, THE AIR BAG INDICATOR ILLUMINATED AGAIN. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 45,000.
TL* THE CONTACT OWNS A 2017 Chrysler Pacifica. WHILE DRIVING 30 MPH, THE MOON ROOF EXPLODED. THE CONTACT STATED THAT THE GLASS SHATTERED ONTO THE MOONROOF COVER, AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO CASS BURCH CHRYSLER DODGE JEEP RAM VALDOSTA (4164 N VALDOSTA RD, VALDOSTA, GA 31602) AND REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE DIAGNOSIS INFORMATION WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 20,000.
TL* THE CONTACT OWNS A 2015 Chrysler 200. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION JERKED INTERMITTENTLY WITHOUT WARNING. THE CONTACT STATED THAT THE KEYLESS ENTRY INTO THE VEHICLE SEIZED TO WORK AND THE SUN ROOF BECAME INOPERABLE. THE CONTACT STATED THAT THE FAILURES DID NOT OCCUR UNTIL AFTER THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN NUMBER: 15V090000 (POWER TRAIN). THE CONTACT STATED THAT THE REMEDY FAILED TO REPAIR THE VEHICLE AND CAUSED MORE FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
My rear sunroof exploded. I was driving down a highway at approximately 55 miles an hour on an overcast day with an outdoor temperature of approximately 52 degrees (f). My windows were all closed. While driving i heard a big bang, and within seconds i noticed that me rear sunroof had a large hole in it. I immediately drove the car dealership where i had purchased the car 15 months ago. They inspected the damage and noted that it was an outward explosion as the remaining glass in the sunroof was pushed out, not in. They also inspected the car for any signs that something might have exploded within the car and shot through the roof - there were absolutely no such signs. The car dealership contacted chrysler to see if they would cover the damage as it was obviously the result of substandard glass or a design flaw. Chrysler denied coverage. I searched the internet for exploding sunroofs and found out that my experience wasn't unique. There were many accounts of other such incidences, and even some recalls by one or two car manufacturers. My concerns are: 1) safety. I was alone in the car, and was not hurt. However, i'm not sure if i had backseat passengers if they would have escaped injury. I am also concerned about my safety if the front sunroof (over my head) would have exploded instead of the rear sunroof. 2) responsibility. The denial of any responsibility for this incident by chrysler is troubling. I still have the original warranty and even purchased extended warranty for this vehicle. This explosion was obviously created by a design flaw or the use of substandard glass. 3) cost. Though no fault of my own, i have to pay for the rather expensive repair. *tr