Chrysler Town and Country Complaints

Chrysler Town and Country Complaints
  • 500 Complaints
  • 22 Crashes
  • 2 Fires
  • 27 Injuries
  • 3 Fatalities
  • Consumers have filed a total of 500 complaints for Town and Country models.

Recent Complaints

Parts: AIR BAGS
  • Date of Incident: Apr-14, 2021
  • Date complaint filed: 15:19 Apr-14, 2021

MY 2015 Town and Country CHRYSLER MINIVAN WAS PARKED IN A HOT GARAGE IN FLORIDA IN THE EARLY MORNING, WHEN I OBSERVED THE FRONT RIGHT SIDE PASSENGER'S HEADREST TO BE OPENED AND APPEARING TO BE FORCED FORWARD. NO ACCIDENT OR MOVING WAS INVOLVED. THERE WAS NO ACTIVITY THAT SHOULD HAVE CAUSED THE HEADREST TO DEPLOY FORWARD. I BELIEVE THIS IS PROBABLY A HEADREST THAT IS USED FOR AN ANTI WHIPLASH DEVICE IN CASE OF AN ACCIDENT. WITHOUT A DOUBT, THIS IS A SAFETY ISSUE AS ACCIDENTAL DISCHARGE OF THIS HEADREST COULD CAUSE SERIOUS INJURIES. NO INJURIES TOOK PLACE.

Parts: POWER TRAIN
  • Date of Incident: Apr-08, 2021
  • Date complaint filed: 23:46 Apr-09, 2021

Over the course of having the vehicle for the past 3 years. We have had a number of odd occurrences where when driving the van it has a hard time shifting while climbing a hill, when pulling away quickly from a stopped position or when coming to a stop. The issue is always when the transmission is shifting. We have had it looked at but they could not replicate the issue, until. When driving to the grocery store the van would not go into gear while trying to leave the parking lot onto a major city highway. The van jerked and shook and then revved very loudly getting to almost 8000 rpms. The car then lurched forward almost causing us to collide into traffic. After this instance we decided a to call the issue in. Upon our initial call, the warranty was expired and they would not be able to do any repairs under the warranty. When searching for recalls while none showed for our particular vin, many others have had this same issue. Given the nature of the issue we can confirm that cause of the issue is losing hydraulic pressure. This faulty component nearly cost the lives of my 5 family members as well as other that could have been injured.

Parts: POWER TRAIN
  • Date of Incident: Apr-08, 2021
  • Date complaint filed: 00:00 Apr-08, 2021

TL* THE CONTACT OWNS A 2016 Chrysler Town and Country. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE SHIFTED INTO NEUTRAL INDEPENDENTLY AND THE VEHICLE STARTED TO DECELERATE. THE CONTACT STATED THAT THE VEHICLE KEPT SHIFTING IN NEUTRAL AND BACK INTO DRIVE WHILE DRIVING TO HIS RESIDENCE. THE SERVICE VEHICLE SOON WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,618.

Parts: STRUCTURELANE DEPARTUREENGINE
  • Date of Incident: Apr-05, 2021
  • Date complaint filed: 17:34 Apr-06, 2021

My engine needs to be replace. The dealer says the upper rod has damaged the engine and the engine needs to be replace ($5200. 00). Also, the actuator in the right sliding door had to be replaced.

Parts: UNKNOWN OR OTHERPOWER TRAIN
  • Date of Incident: Mar-24, 2021
  • Date complaint filed: 14:02 Apr-01, 2021

Car started to make a funny noise while driving and upon trying to pull over the car reached number 8 rpm? S but wasn? T accelerating. Then it jerked forward as i finally was able to shut it off. I was stuck on the side of the road with four kids in the car. Towed to dealer and said a new transmission and transmission cooler are required for repair. The extended warranty i purchased for 75,000 miles is no longer valid and just expired as there are 77,000 miles on the car. Also the drivers side rear sliding door is stuck will not open manually or otherwise. This was discovered when trying to open the door while stationary to load kids in back.

Parts: POWER TRAINENGINEELECTRICAL SYSTEM
  • Date of Incident: Mar-26, 2021
  • Date complaint filed: 22:11 Mar-31, 2021

I? Ve had to have major work done to my engine and transmission. But the electrical problems are never ending. Most of the electric inside of my car hardly works. Our power doors have closed on my kids several times, the car has locked us in while the alarm was going off and we couldn? T get out, it? S been stuck on and wouldn? T turn off, the transmission is constantly slipping, the windows open and close themselves, many times i? Ve come out of the store and the electric sliding door was open when it wasn? T left open, locks lock themselves, car alarm goes off while cars in drive and in park, car hesitates to go and i could go on and on. This car is only five years old!!!!

Parts: FUEL/PROPULSION SYSTEM
  • Date of Incident: Mar-27, 2021
  • Date complaint filed: 07:17 Mar-31, 2021

Well known issue with the chrysler pentastar engine which results in left cylinder misfires causing dangerous stalling the vehicle stalls while in motion and while stopped. They extended the warranty on previous years but have refused to on later models. Chrysler is refusing to fix the issue or offer cost assistance.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Feb-20, 2021
  • Date complaint filed: 00:00 Mar-29, 2021

TL* THE CONTACT OWNS A 2015 Chrysler Town and Country. THE CONTACT STATED WHILE DRIVING 70 MPH, THE INSTRUMENT PANEL AND THE DISPLAY SCREEN WENT BLANK. THE CONTACT THEN STATED THAT THE VEHICLE WOULD THEN SEIZE IN PARK, NOT ALLOWING THE GEAR SHIFTER TO SHIFT GEARS. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO CAROLINA CHRYSLER DODGE JEEP RAM (1001 HALSTEAD BLVD, ELIZABETH CITY, NC 27909) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUSE BOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND REFERRED THE CONTACT BACK TO A LOCAL DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

Parts: POWER TRAIN
  • Date of Incident: Mar-01, 2021
  • Date complaint filed: 00:00 Mar-26, 2021

TL* THE CONTACT OWNS A 2016 Chrysler Town and Country. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL WHINING SOUND WHILE DRIVING AT VARIOUS SPEEDS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REPLACED THE DRIVE BELTS HOWEVER, THE NOISE PERSISTED. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING 35 MPH, THE VEHICLE BEGAN SHAKING AND STALLED WHILE APPROACHING A TRAFFIC LIGHT. THE VEHICLE SHUT OFF AS THE VEHICLE CAME TO A STOP. AFTER SEVERAL ATTEMPTS THE VEHICLE RESTARTED. ONCE THE CONTACT'S HUSBAND MADE IT TO HIS PLACE OF EMPLOYMENT, HE HAD THE VEHICLE TOWED TO THE RESIDENCE AND THEN BACK TO THE SAME INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A DEFECTIVE TRANS-AXLE OIL PUMP. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) WHICH SHE LINKED TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECAL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.

Parts: SUSPENSION
  • Date of Incident: Feb-22, 2021
  • Date complaint filed: 20:56 Mar-23, 2021

A 2015 Chrysler Town and Country VAN FROM MIAMI, FLORIDA DRIVEN ONLY IN NON-SALT, SNOW CONDITIONS OF FLORIDA HAS TOTAL CORROSION OF STRUT TOWER AND STRUT ACCESSORIES TO THE POINT THAT STRUT IS NOT CONNECTED DUE TO THE CORROSION AND PERFORATION OF STRUT TOWER CONNECTION POINTS. CONTACT CHRYSLER HAVING PRE-PURCHASED A LIFETIME MAXIMUM CARE GUARANTEE FOR REPLACEMENT AND CORRECTION. CHRYSLER WILL NOT HONOR GUARANTEE REPLACEMENT CLAIMING THAT GUARANTEE IS NOT EXTENDED TO RUST. CLAIMANT CLAIMS THAT THE EXTENSIVE LEVEL OF CORROSION FOR A CARE FROM THE STATE OF FLORIDA WITH THAT LEVEL OF CORROSION IS A MANUFACTURER DEFECT DIRECTLY RELATED TO THE DESIGN OR MANUFACTURER DEFECT FOR THE CORROSION RESISTANT FINISH APPLIED TO THE STRUT TOWER OR DESIGN OF THE STRUT TOWER THAT PONDS OR CAPTURES WATER WITH WAY TO EFFECTIVELY DRAIN THE TOWER LEADING TO CORROSION ON A COMPROMISED SURFACE TREATMENT THAT CREATES A LIFE SAFETY HAZARD FROM THE CORROSION OF PREFORMATION OF STRUT TOWER CONNECTION POINTS ON A VEHICLE THAT IS LESS THAN FIVE YEARS OLD. WITH CHRYSLER NOT TAKING RESPONSIBILITY FOR THE CORRECTION OR REPLACEMENT OF THE DEFECTIVE COMPONENTS. COST OF REPAIR AT CHRYSLER DEALERSHIP IS $1,800.00.

Parts: ENGINE
  • Date of Incident: Nov-17, 2020
  • Date complaint filed: 09:02 Mar-22, 2021

Vehicle started leaking oil loss oil pressure and was informed that i needed an oil filter housing replacement that? S on back order 56,000 or more! I have to pay a car note on a vehicle that i can? T drive because of a issue with dealers not having the parts to repair it! This is not right and my vehicle and all vehicle like mine should be recalled!

Parts: POWER TRAIN
  • Date of Incident: Mar-17, 2021
  • Date complaint filed: 00:00 Mar-17, 2021

As i was driving down the four lane my van started shaking at first it was for 1/2 second then got more frequent. At first it was at 50-60mph but now at all speeds. The check engine light came on and gave the code for a leak that i was told that it was so small it didn't matter. Then it gave a code of 0740 solenoid torque so i replaced and within 24 hours the engine light came back on and gave the same code. It is extremely scary when the van is shaking so bad as you are driving in busy traffic. Not sure what needs to be done. I've had this van less than 2 1/2 years. Very frustrated.

Parts: ENGINE
  • Date of Incident: Mar-10, 2021
  • Date complaint filed: 06:46 Mar-12, 2021

My van is shaking when i stop and stalls out when i stop. It also shifts poorly (jumps when shifting). I took it to medina auto mall who said the transmission needs replaced. It only has 55,000 miles on it. I noticed there is an active recall for power tran on the ones made right before (or after, i can't remember exactly which way it was) my van was made which is very frustrating. I should not have a to replace a transmission on a van i just purchased 2 years ago that i have taken great care of and has low miles on it. I paid 21,000 for this vehicle and it is disturbing that they are telling me the transmission is bad. I have 3 children and it is dangerous to be driving them around in this vehicle. Unfortunately, we are unsure what to do right now as we don't have the funds to put that much money into it. I put a date as to when it last happened but it has happened many times.

Parts: SEATS
  • Date of Incident: Mar-10, 2021
  • Date complaint filed: 00:00 Mar-11, 2021

The headrest opened without warning or collision while driving down the highway. Driving at about 45 mph while slowing down going over rumble strips. The plastic housing that holds the bar which hold the headrest down had broken. The bar is still heald by two teeth.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Mar-06, 2021
  • Date complaint filed: 13:25 Mar-09, 2021

Passenger side sliding door is buzzing, when opening passenger front door and various other times.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Feb-25, 2021
  • Date complaint filed: 11:42 Mar-07, 2021

Sliding door will not unlock. Appears bad door lock solenoid. Vehicle stationary when problem discovered. Can not even unlock door manually from inside the vehicle.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Feb-24, 2021
  • Date complaint filed: 14:40 Feb-26, 2021

I've replaced the battery 3 times in the past 8 months. This last time the battery almost exploded because of the draw on it. My mechanic says there's nothing wrong with the van and the parts store says there's nothing wrong with any of the 3 batteries they sold me. Ive gone on line and other people complain of a parasitic battery drain.. My vehicle was in my driveway each time when the battery was found dead.

Parts: SUSPENSIONPOWER TRAINENGINE
  • Date of Incident: Jul-01, 2020
  • Date complaint filed: 03:42 Feb-24, 2021

Car shuts off while driving and at red lights front end struts are wore out transmission skips car rpms go up but want shift 9 codes

Parts: ENGINE
  • Date of Incident: Feb-22, 2021
  • Date complaint filed: 17:07 Feb-22, 2021

Engine oil filter adapter - mopar (68105583af) leaks. I have been told by every mechanic in my area that this is a constant issue with this type of vehicle and currently no parts available for repair.

Parts: POWER TRAIN
  • Date of Incident: Feb-21, 2021
  • Date complaint filed: 00:00 Feb-22, 2021

TL* THE CONTACT OWNS A 2016 Chrysler Town and Country. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 50 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AFTER THE VEHICLE WAS PARKED. THE VEHICLE WAS TOWED TO JT?S DODGELAND OF COLUMBIA (190 GREYSTONE BLVD, COLUMBIA, SC 29210) WHERE IT WAS DIAGNOSED AS A HYDRAULIC SHIFT PUMP FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) AS A SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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