Ford Complaints

2018 Ford Escape
  • Date of Incident: Feb-28, 2024
  • Date complaint filed: Mar-27, 2024
  • Failed components: ENGINE

Engine failed due to timing chain, a common issue for these motors & part of the reason they discontinued this models engine. The car was running when the engine failed. The vehicle is currently at a mechanic, with diagnosis of engine failure due to timing chain. The car has not been looked at by police, manufacturer, insurance or other. There were no indications of the problem prior to the engine failing.

2018 Ford ECOSPORT
  • Date of Incident: Mar-04, 2024
  • Date complaint filed: Mar-27, 2024
  • Failed components: POWER TRAIN

In jan 2024 my car started running rough. In feb 2024 i was mailed the 23v-905 recall notice. Late feb i had the oil changed in my car. This didn't help the rough running. Mar 4 2024 a warning came on indicating "low engine oil pressure". I took it back to the oil change shop, who looked at everything, showed me it had a safe oil level... It was not dripping oil on my driveway. I was then told about the recall notice and to have it diagnosed at a dealership. Every dealer i called advised it an advance notice only, it's okay to drive my car, until parts are available - in july. I called ford who gave me a service ticket cas48387851. My dealership did a diagnosis and said there is metal in the oil with coes p0012, intake camshaft position timing over re-tarded p0014, low or contaminated oil p0299, turbo under boost condition p0303, cylinder 3 misfire detected p0316, engine misfire detected on start up p0340, camshaft position sensor a circuit p0344. " they said i need my engine replaced for $7266. Xx - and that this isn't recall related. I need nhtsa to upgrade the ford recall to expedite repairs. There are many people without use of their vehicles, still making payments, and no replacement car due to ford's inadequate response to a problem known since feb 2022 when critical concern reviewed the oil pump issue. Thank you

2016 Ford Explorer
  • Date of Incident: Mar-22, 2024
  • Date complaint filed: Mar-27, 2024
  • Failed components: ENGINE

The contact owns a 2016 Ford Explorer. The contacted stated that while driving at approximately 10 MPH, there was the smell of burnt hydraulic fluid when the vehicle stalled and stuttered. No warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and the engine mount was replaced. The failure recurred, however, there was a rotten, sulfur like smell that came from the vehicle. The vehicle was not taken to the dealer or repaired. The manufacturer was contacted. The failure mileage was unknown.

2010 Ford FUSION
  • Date of Incident: Mar-27, 2024
  • Date complaint filed: Mar-27, 2024
  • Failed components: STEERING

The contact owns a 2010 ford fusion. The contact stated that while reversing out of a parking space, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The electric power steering warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to nhtsa action number: ea17004 (steering). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the nhtsa hotline for assistance. The failure mileage was 89,000.

2017 Ford Focus
  • Date of Incident: Nov-27, 2023
  • Date complaint filed: Mar-27, 2024
  • Failed components: ENGINE

The contact owns a 2017 Ford Focus. The contact stated that while the vehicle was parked and the contact was refueling at a local gas station, the vehicle did not start. The vehicle did restart after several attempts. The contact stated while driving, the vehicle stalled. The check engine warning light illuminated. The contact stated that the failure occurred whenever the fuel was being refilled. The vehicle was taken to the dealer where it was diagnosed with a failed purge valve canister and the purge valve canister needed to be replaced. The vehicle was not repaired. The contact previously received manufacturer's recall notification 18s32 and 19s22, however the contact stated that only part of the recall repair was completed. The contact stated that the PCM was flashed and the purge valve canister was not replaced per the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 75,000.

2017 Ford Escape
  • Date of Incident: Mar-15, 2024
  • Date complaint filed: Mar-27, 2024
  • Failed components: POWER TRAIN

The contact owns a 2017 Ford Escape. The contact stated that while driving on the highway at unknown speeds, the warning message "Transmission Fault, Service Now" was displayed, and the vehicle stalled shortly after. The vehicle was towed to an independent mechanic, where it was diagnosed, and the contact was informed that the vehicle needed a new transmission. The vehicle was later towed to a different independent mechanic, where the same assessment was made. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was approximately 107,000.

2019 Ford Expedition
  • Date of Incident: Mar-27, 2024
  • Date complaint filed: Mar-27, 2024
  • Failed components: SEAT BELTS

The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

2014 Ford Explorer
  • Date of Incident: Mar-27, 2024
  • Date complaint filed: Mar-27, 2024
  • Failed components: SUSPENSION

The contact owns a 2014 Ford Explorer. The contact stated the vehicle was registered from the Chicago plant and the vehicle resided in Northern Nevada, 30 minutes from Lake Tahoe. The contact stated the vehicle was susceptible to corrosion due to the weather in Northern Nevada. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. The contact notified the dealer who referred the contact to the manufacturer. The contact referenced Ford Customer Satisfaction Program: 21R01 (Rear Toe Link Replacement) and NHTSA Campaign Number: 21V633000 (Suspension) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the issue and referred the contact to NHTSA Hotline. The contact had not experienced a failure.

2015 Ford F-150
  • Date of Incident: Mar-26, 2024
  • Date complaint filed: Mar-27, 2024
  • Failed components: ENGINE

The exhaust manifolds have warped, breaking a nut and stud and causing an exhaust leak. I am finding this is an extremely common failure indicative of a design flaw. Ford will not cover this under any extended coverage, nor offer financial assistance to repair this failure.

2013 Ford Escape
  • Date of Incident: Mar-25, 2024
  • Date complaint filed: Mar-27, 2024
  • Failed components: ENGINE, POWER TRAIN, and FUEL/PROPULSION SYSTEM

This car has had non-stop coolant problems for years. Constantly looses coolant and low coolant light comes on and have to refill. I replaced coolant bypass valve 7/8/21,and again on 3/22/23. Its ok awhile then starts loosing coolant again. Few days ago low coolant light came on after refilling it just a week ago. This time the engine light came on code p1299,with a message to pull over because my car was overheating and it didn't have any power.

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