Genesis Complaints

  • 67 Complaints
  • 9 Crashes
  • 0 Fires
  • 4 Injuries
  • 0 Fatalities
  • A total of 67 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 6.0%, or 4 of those complaints have caused some degree of injury. 13.4%, or 9 were crash related, and 0.0%, or 0 complaints describe fire-related incidents.

Models

Recent Complaints

Parts: UNKNOWN OR OTHERELECTRICAL SYSTEM
  • Date of Incident: Oct-15, 2020
  • Date complaint filed: 19:58 Nov-24, 2020

Having problem with led headlights. Turning orange. Can? T see to drive

2020 Genesis G90
Parts: EXTERIOR LIGHTING
  • Date of Incident: Sep-26, 2020
  • Date complaint filed: 16:23 Nov-09, 2020

One night shortly after i picked up my 2020 genesis g90, i was driving home on a city street when i noticed something wrong with my headlights. As i was driving i was trying to figure out what was wrong with them. I kept thinking that there was an obstruction on the headlights that was causing some darkened areas right in the center of my field of vision. While trying to determine what was causing this, i was momentarily distracted and i brushed up against a curb causing a nasty incidence of? Curb rash? On my front passenger wheel. So my brand-new g90 with less than 100 miles on it was now disfigured. The good news is i can get a brand-new wheel installed for only $1,025! After dropping eighty grand on the g90, this was actually extraordinarily bad news. I called the dealership to see if the headlights needed adjustment. I was informed that "genesis was aware of the problem but there was nothing that can be done about it". I consider this a safety defect since these darkened areas obstruct a clear view of the road at night.

Parts: VISIBILITY/WIPERUNKNOWN OR OTHERAIR BAGS
  • Date of Incident: Nov-01, 2019
  • Date complaint filed: 20:52 Oct-17, 2020

After exactly 2,000 miles on this car i noticed air leak causing my car to fog during winter which i drove with window slightly down so that i could get to places without having all the fog. I also have had random air bag system failures while driving. Stating my complete air bag system is down

Parts: WHEELS
  • Date of Incident: Sep-21, 2020
  • Date complaint filed: 03:37 Oct-09, 2020

I heard a loud pop and tires was blowing while driving on the street loss control of the car and into a ditch

Parts: SERVICE BRAKES
  • Date of Incident: Aug-08, 2020
  • Date complaint filed: 21:52 Oct-02, 2020

ON 8/8/2020 I DROVE MY Genesis G70 SPORT INTO MY HOME GARAGE DOORS AND CENTER SUPPORT BETWEEN THE TWO DOORS. IT WAS SLOW SPEED. I WATCHED AS MY CAR CONTINUED FORWARD WITH MY FOOT HARD ON THE BRAKE WITH NO BRAKING ACTION AT ALL. IT WAS A 100% BRAKE FAILURE. I HAVE NEVER PUT ANY VEHICLE INTO ANY OTHER VEHICLE OR ANY STRUCTURE IN MY 55 YEARS OF DRIVING. I HOLD A CDL. I WAS CERTIFIED BY THE NATIONAL INSTITUTE FOR AUTOMOTIVE SERVICE EXCELLENCE IN AUTOMOTIVE BRAKING SYSTEMS IN 1976. I WAS SELLING BMWS IN THE MID 80S WHEN BOSCH DEVELOPED ABS. I WAS SELLING ACURAS IN 1987 WHEN HONDA MADE A LAME ATTEMPT AT THEIR OWN PROPRIETARY ANTI-LOCK BRAKING SYSTEM. I KNEW THE FIRST TIME I TESTED IT THAT IT WAS SUBPAR. AUTO MAGAZINES CONFIRMED THIS IN THEIR TESTS. I UNDERSTAND CARS. I HAVE NO AGENDA AGAINST HYUNDAI. MY LAST FIVE AUTO PURCHASES HAVE BEEN HYUNDAI PRODUCTS. MY GENESIS G70 IS THE FINEST CAR I HAVE EVER DRIVEN. BUT IT HAS A POTENTIALLY FATAL PRODUCT FLAW. AFTER SEVERAL DAYS OF TESTING, I DISCOVERED THE PARAMETERS NECESSARY TO ESSENTIALLY TURN OFF THE BRAKES, INTERRUPT THE FLOW OF BRAKE FLUID BETWEEN THE BRAKE PEDAL AND THE BRAKE PADS. I CAN NOW DUPLICATE THIS FAILURE WITH REGULARITY. AND I DO NOT THINK MY CAR IS UNIQUE. I BELIEVE I CAN REPLICATE THIS 100% FAILURE ON ANY G70, AND I WOULD LIKE TO TRY. GENESIS KNOWS THIS, REQUESTED THAT I SEND THEM A MASS OF DOCUMENTATION FOR MY CASE #17257270, WHICH I DID ON 8/30/2020. THREE EMAILS FROM HYUNDAI CONFIRMED RECEIPT OF EVERYTHING THEY REQUESTED. NICOLETTE COMPTON WITH HYUNDAI MOTOR AMERICA SAID THEY WOULD SEND AN ENGINEER/TECHNICIAN TO MY HOUSE SO I COULD DEMONSTRATE THE DEFECT. SINCE THEN SHE HAS IGNORED MY PHONE CALLS AND HAS HAD NO CONTACT WITH ME EXCEPT ON 9/9/2020 AT 6:02 PACIFIC TIME WHEN SHE ACCIDENTALLY PICKED UP MY FIFTH CALL TO HER, AND SAID SHE WAS JUST ABOUT TO CALL ME. HYUNDAI IS IGNORING ME.

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