Genesis Complaints

  • 72 Complaints
  • 11 Crashes
  • 0 Fires
  • 4 Injuries
  • 0 Fatalities
  • A total of 72 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 5.6%, or 4 of those complaints have caused some degree of injury. 15.3%, or 11 were crash related, and 0.0%, or 0 complaints describe fire-related incidents.

Models

Recent Complaints

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Feb-08, 2021
  • Date complaint filed: 13:12 Feb-23, 2021

The gps, radio and other electronic notification system are malfunctioning such that they either freeze up or give erroneous information beginning within minutes after the car is started. This has been going on for several weeks and the dealer' s service department claims it is a problem with siriusxm and out of their hands to fix. However, a google search reveals no evidence that siriusxm is having any transmission problems and it still would not explain the widespread electronic malfunction. The dealer can not say when this problem will be solved. I am concerned this issue foretells a possible more sudden, catastrophic failure of the automobile's electronic/computer system with potentially dangerous consequences to the driver and any passengers. The dealership is coconut creek auto mall. 4960 north state road 7, coconut creek, fl. 33073 contact mark evans gxm 954 913 3384 or 954 283 4538

Parts: STEERING
  • Date of Incident: Nov-01, 2020
  • Date complaint filed: 00:00 Feb-19, 2021

TL* THE CONTACT OWNS A 2019 Genesis G90. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL CLICKING NOISE DETECTED FROM THE STEERING WHEEL. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO SOUTH BAY HYUNDAI (20433 HAWTHORNE BLVD, TORRANCE, CA 90503, (310) 974-8180) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

Parts: ENGINE
  • Date of Incident: Jan-01, 2021
  • Date complaint filed: 00:00 Jan-29, 2021

TL* THE CONTACT OWNS A 2018 Genesis G90. THE CONTACT STATED WHEN STOPPED AT A TRAFFIC LIGHT AND ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED FOR A FEW SECONDS BEFORE ACCELERATING. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER TOWNE HYUNDAI (3170 NJ-10, DENVILLE, NJ 07834) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,677.

Parts: UNKNOWN OR OTHERSTRUCTUREAIR BAGS
  • Date of Incident: Dec-30, 2020
  • Date complaint filed: 23:53 Jan-19, 2021

I have owned the vehicle for approximately 20 months. During this time, i have been in two major accidents. The first incident involved an 18 wheeler on a houston freeway that sideswiped the passenger side from the front to the rear rim, which exploded and i was turned the opposite direction and traveled across 5 lanes of traffic. Approximately $12k in damage with no side curtain deployment. This was brought to their attention with no follow-up. The 2nd incident was in december and i hit a deer running across the road. It was a square hit with me going from 65 to 0 and the deer right in front of the car. As of today, the damage is all located in the front of the vehicle, and again, no air bag deployed, with a total repair bill of $13. 8k. This time i contacted genesis as the car didn't seem safe. I was assigned a case manager, who had the body shop stop all repairs. I was told that it would take at least 6 weeks before an investigation could be completed. During this time, i was responsible for obtaining alternative transportation. I wasn't even offered a loaner. I have never missed a payment, even after being charged for two types of warranties and when i tried to use it, i was told they didn't exist. No one has been able to explain the $9k charge on the bill of sale, which was to be the charge for the two warranties. If the car's safety features don't work, i can not drive the car.

Parts: SERVICE BRAKES
  • Date of Incident: Dec-30, 2020
  • Date complaint filed: 19:33 Dec-31, 2020

Crashed into my garage wall at slow speeds. I pulled into the garage riding the break pedal (no acceleration/gas) and when i attempted to come to a complete stop the breaks seemed to give out completely. Even as i shoved the break pedal to the floor it seemed to do nothing. When it happened, i did feel a bit of a rumble on the break pedal like when abs turns on.

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