Genesis Complaints

2017 Genesis G80
  • Date of Incident: Mar-08, 2024
  • Date complaint filed: Mar-25, 2024
  • Failed components: ELECTRICAL SYSTEM

1. What component or system failed or malfunctioned, and is it available for inspection upon request? -> while i was driving on the highway, all dashboard was blacked out and can't driving at all

2021 Genesis GV80
  • Date of Incident: Apr-20, 2023
  • Date complaint filed: Mar-14, 2024
  • Failed components: ELECTRICAL SYSTEM

Safety issues: • battery runs out of charge within one day without any rational reason (i. E. , no lights, no alarm, no equipment in use) which put me at risk since the car would stop at any time without any warning. • then, the genesis connected services will sent alert messages every three (3) minutes for minor events (e. G. , washer fluid low, window open, door unlocked…). Those same two problems were reproduced at hyundai rick case davie fl – official agent even after two genesis field service engineers changed the following parts (between may 203 and august 2023): i. Junction box assy (ref. 91950-t6032): the junction box assemble is the main fuse box on the driver’s side under the dash. Ii. Junction block-sub (ref. 91957-t6500): the junction box sub assembly is the fuse box location in the rear of the vehicle on the driver’s side. Iii. Audio unit (ref. 96560-t6600): the radio and navigation unit. Iv. External amp assy (ref. 96370-t6700): the power amplifier for the audio unit. Timeline: on [xxx] [xxx] and [xxx] , my suv (2021 gv80 3. 5t prestige, v6, awd) was dropped at genesis official agent facility (rick case davie, fl) to be inspected and repaired based on the non-conformities described above. On [xxx], bbb autoline arbitration rules for a replacement that manufacturer (gma) refused to execute. On [xxx], after arbitration, florida attorney general board ordered to manufacturer (gma) to provide a replacement vehicle. The 40-day notice ended on [xxx]: the manufacturer still did comply with the order, and did not provide any replacement. Fyi: manufacturer did not appeal any of the arbitration decisions (bbb & fl state attorney general). My lemon car vehicle (subject of this claim) is still immobilized at the official agent (rick case davie, fl) since [xxx], totaling 310 days, without getting any loaner of replacement as clearly requested since [xxx] when i filled my initial claim with the manufacturer (gma). Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)

2023 Genesis GV70
  • Date of Incident: Mar-09, 2024
  • Date complaint filed: Mar-14, 2024
  • Failed components: SERVICE BRAKES, ELECTRICAL SYSTEM, and FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I purchased a new 2023 genesis gv70 on [xxx] from the genesis janesville dealership. Within 3 months of driving the car, and less than 5,000 miles on the car, the breaks started to squeak. After approximately 8,000 miles, the all audio in the car malfunctioned and has not worked properly since. Additionally, i was driving on the interstate and the e brake engaged automatically (without engaging myself) and the car immediately deaccelerated from 75 miles to 35 miles within 3 seconds. Fortunately, it was early in the morning and there was no traffic, but if there was, it would certainly be life threatening. I immediately scheduled an appointment with genesis dealership after the incident in waukesha and dropped it off with their service team on [xxx]. The service manager (derek) called me after dropping the vehicle off and noted that the emergency brake also malfunctioned when he was taking the car to the technicians. The service team indicated on [xxx] that they still have not found a solution to the audio issue. They also said they simply reset the car and after a 25 mile test drive the emergency brake did not go off and therefore the car should be safe to drive. Given the car has less than 10,000 miles and is already experiencing several issues, i strongly caution anyone from buying this vehicle. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)

2021 Genesis GV80
  • Date of Incident: Feb-27, 2024
  • Date complaint filed: Mar-13, 2024
  • Failed components: FUEL/PROPULSION SYSTEM

On two occasions in the last month the car has suffered a loss of power with the accelerator unresponsive to input. After 5-10 seconds of this still actively occurring the car began to shake violently while i was trying to find a safe place to stop the car out of the traffic lanes. Within a minute or so things would go back to normal. The first time i was in a 35mph zone so the car was relatively controllable but unable to keep at speed. The second time was on the interstate at 70mph in heavy traffic. The car reacted much more dangerously at this speed. The loss of power was more severe and the violent bucking and shaking of the car was very severe. I thought parts would start falling off the car at any moment, it was that violent. With my emergency flashers on i was able to exit the interstate without accident or injury but there was a bit of luck involved. It could have just as easily gone very badly in the heavy traffic. There is an open recall on the genesis gv80 for the fuel pump needing replaced for this exact type of occurrence. (https://static. Nhtsa. Gov/odi/rcl/2023/rconl-23v630-6122. Pdf). While my vin is not part of the formal recall i feel 100% certain that this is the same exact issue. Numerous others with gv80's have had and are still having the exact issue. The car was dropped at the dealer (genesis bedford oh) last week. They kept the car for a week but were unable to duplicate due to the randomness of the issue. They returned the car without fixing the issue. They never mentioned anything about the gv80 fuel pump issue. I have an open case (22927949) with genesis but they are refusing to replace the fuel pump or rectify the issue in any way. As is noted in the recall of the fuel pump this issue does not cause any check engine lights to activate nor is genesis storing any type of code from the issue. The recall clearly states that a car with this fuel pump issue should not be driven. Genesis is currently refusing to assist me in getting the car fixed.

2024 Genesis GV80
  • Date of Incident: Dec-30, 2023
  • Date complaint filed: Mar-12, 2024
  • Failed components: ELECTRICAL SYSTEM:SOFTWARE

See attached document for complaint

2023 Genesis G70
  • Date of Incident: Mar-11, 2024
  • Date complaint filed: Mar-11, 2024
  • Failed components: ENGINE and ELECTRICAL SYSTEM

I was driving in a parking lot and the cars engine shut off completely for 2 and 1/2 hours. I was stuck in the lane blocking traffic with hazards on.

2017 Genesis G90
  • Date of Incident: Feb-12, 2024
  • Date complaint filed: Mar-11, 2024
  • Failed components: UNKNOWN OR OTHER

I have replaced my water pump and thermostat three times in my car in the last two years. I replaced the thermostat less thirty days ago and it still overheating. Southtowne genesis dealership in newman, georgia has been very rude and unprofessional to me. I need some help.

2023 Genesis GV60
  • Date of Incident: Mar-04, 2023
  • Date complaint filed: Mar-04, 2024
  • Failed components: SERVICE BRAKES and SEAT BELTS

1. Navigtion wrong directions 2. The battery charge runs out too quickly *i said several times that the brakes and driver's seat belt were strange, seat belt wasn't locked no tighter if the seat belt did not work, there was no point in wearing it, so i experienced a big disappointment. So i ended up having it serviced for the second time, but the brakes are still working. One of the three recall problems with this car is the all wheel drive powertrain system, and it seems to be known as april 2023, but i signed a contract for the second car in september and it was finally fixed last month, which was february. The sign doesn't appear, but i can't confirm that it was fixed. The dealer who received the service was also incredible. Still tunes ⚠️ sign on and off

2019 Genesis G70
  • Date of Incident: Mar-01, 2024
  • Date complaint filed: Mar-03, 2024
  • Failed components: UNKNOWN OR OTHER and FORWARD COLLISION AVOIDANCE: WARNINGS

My car as i was driving on the expressway stop getting power stop accelerating. The collision warning light came on and the check engine light came on. My car has done this several times while i am driving and it’s very scary. It even wouldn’t crank sometimes and the dealership couldn’t find anything wrong

2017 Genesis G80
  • Date of Incident: Dec-01, 2023
  • Date complaint filed: Feb-23, 2024
  • Failed components: ENGINE and ELECTRICAL SYSTEM

Oil light comes on intermittently due to faulty sensor. Apparently this is a recurring issue for this model.

Comparison List:
Comparison list is empty, please add cars.