Honda Crosstour Complaints

Honda Crosstour Complaints
  • 12 Complaints
  • 0 Crashes
  • 0 Fires
  • 0 Injuries
  • 0 Fatalities
  • Consumers have filed a total of 12 complaints for Crosstour models.

Recent Complaints

Parts: STRUCTURE
  • Date of Incident: Apr-24, 2020
  • Date complaint filed: 14:16 Aug-04, 2020

April 24th i noticed the paint bubbling up on the roof of the car. Contacted the dealership about the problems and they agreed to paint the affected area under a " in good faith " where they paid 70% and we paid 30%. A month or so after the car was returned i found a whole sheet of paint coming off the hatchback. Again they agreed to a in good faith repair. I just was notified that the issues were extended to other areas. At this time the bill is $1700 this time and $600 for the previous time. The whole car is still not going to be completely painted. This is the same paint was on other honda models which were given a extended paint warranty. It is a white pearl. My feeling is that this was the last year that this model was produced and that is why the extended warranty was not given to our vehicle.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Sep-01, 2019
  • Date complaint filed: 00:00 Oct-11, 2019

TL* THE CONTACT OWNS A 2015 Honda Crosstour. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO SHEEHY HONDA (LOCATED AT 7434 RICHMOND HWY, ALEXANDRIA, VA 22306, (703) 660-0100) WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Aug-23, 2019
  • Date complaint filed: 00:00 Sep-06, 2019

TL* THE CONTACT OWNS A 2015 Honda Crosstour. WHEN THE START BUTTON WAS PRESSED TO START THE IGNITION, IT FAILED TO FUNCTION AND MADE AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED LUTHER BROOKDALE HONDA (LOCATED AT 6800 BROOKLYN BLVD, BROOKLYN CENTER, MN 55429, (612) 424-7830) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 91,000.

Parts: POWER TRAINENGINEELECTRICAL SYSTEM
  • Date of Incident: Aug-07, 2019
  • Date complaint filed: 00:00 Aug-08, 2019

TL* THE CONTACT OWNS A 2015 Honda Crosstour. WHILE DRIVING 20 MPH AND CLOSING THE SUN ROOF, THE INSTRUMENT PANEL LIGHTING AND HEADLIGHTS BEGAN TO DIM. WHILE PULLING UP AT HOME, THE DRIVER NOTICED THAT THE VEHICLE WAS DECELERATING, AND THE VEHICLE STALLED AND FAILED TO RESTART. THE INSTRUMENT PANEL LIGHTING TURNED OFF AND ON. THE FOLLOWING DAY, THE VEHICLE WAS JUMPSTARTED AND DRIVEN TO HERITAGE HONDA PARKVILLE (9213 HARFORD RD, BALTIMORE, MD 21234, (877) 366-2776), BUT WAS NOT DIAGNOSED OR REPAIRED. ON SEVERAL OCCASIONS IN THE PAST, THE VEHICLE WOULD NOT START WHEN PRESSING THE START BUTTON, THERE WAS A WHINING/GRINDING SOUND COMING FROM THE ENGINE, AND THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO BE DIAGNOSED, BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Jun-08, 2019
  • Date complaint filed: 16:14 Jun-11, 2019

Vehicle did not start x2, with typical starter-related grinding noise. Honda has a starter problem in a model year with a documented service campaign for starter problems. Apparently my vin is not included in the campaign. Service bulletin tsb 16-002

Parts: AIR BAGS
  • Date of Incident: Jun-30, 2017
  • Date complaint filed: 20:42 May-14, 2018

I received a letter informing manufacturer that my airbag may malfunction.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Jan-20, 2017
  • Date complaint filed: 20:32 May-14, 2018

Lights come on in interior of car and want go out.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Dec-21, 2017
  • Date complaint filed: 11:29 Apr-08, 2018

Before 37000 miles the audio system will blink out goes through the restart process at the beginning and sometimes during a call. The screen is non functional for at least a minute no right turn camera view available, and phone call interrupted, initially caused panic and a distraction, problem has progressed and the audio power off notice appears. This happens while driving on any road anywhere. 2nd issue, the tpms light came on with no noticeable tire issue when checked. The light comes on randomly, the dealer advised no known fix. This happens on any road anywhere. 3rd issue the bluetooth system disappears and only radio option appears, all devises must be deleted and added back the bluetooth, this happens randomly as well. The problem is detected after the car is parked overnight and start up the next day.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Nov-02, 2017
  • Date complaint filed: 07:47 Nov-03, 2017

I purchased my 2015 honda cross tour (new) as hold over. My car has 40,000 miles on it, i have serviced my vehicle faithfully. I brought my vehicle in for oil change and tire rotation and was told my tires are completely worn down. This is my second set of tires. The first set was completely worn down by 20,000, i was then told it was because they were factory tires. I purchased very good tires and was told again they are completely worn down. This is wrong.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jul-04, 2017
  • Date complaint filed: 00:00 Oct-04, 2017

TL* THE CONTACT OWNS A 2015 Honda Crosstour. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, THE CONTACT HEARD AN ABNORMAL WHINING SOUND UNDER THE HOOD WHILE ATTEMPTING TO START THE VEHICLE. ASSUMING THAT THE BATTERY WAS PROBABLY DEFECTIVE, THE CONTACT PURCHASED A NEW BATTERY AND REPLACED THE OLD BATTERY; HOWEVER, THE FAILURE RECURRED. PRIOR TO THE VEHICLE STALLING A SECOND TIME, THE STARTER ENGINE WARNING INDICATOR ILLUMINATED. FLOWERS HONDA (1610 E JACKSON ST, THOMASVILLE, GA 31792, (229) 225-1144) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,139.

Parts: ENGINE
  • Date of Incident: Sep-18, 2015
  • Date complaint filed: 00:00 Aug-09, 2017

TL* THE CONTACT OWNS A 2015 Honda Crosstour. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND MADE A GRINDING NOISE. THE CONTACT STATED THAT THE FAILURE OCCURRED DAILY, BUT INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO COGGIN HONDA JACKSONVILLE (11003 ATLANTIC BLVD, JACKSONVILLE, FL 32225 (904) 302-8217), BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER INFORMED THE CONTACT THAT THEY COULD NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT FOUND TSB NUMBER: 16-002 ON THE CARS.COM WEBSITE. THE FAILURE MILEAGE WAS APPROXIMATELY 129.

Parts: VEHICLE SPEED CONTROL
  • Date of Incident: Nov-17, 2015
  • Date complaint filed: 14:15 Nov-17, 2015

When pressing the throttle during low speeds, the car hesitates with no change to rpm and no response from the engine to produce power to increase vehicle speed. In order to overcome the hesitation, i have to fully disengage my right foot from the throttle and press the throttle again in order for the engine to respond to my command and provide power. This solution does not always rectify the problem to where sometimes i just wait for the car to pick up on my command to increase speed. This occurs multiple times a day since i purchased the car new in november of 2015. This fault introduce a safety condition while driving. One example: 1) at stop lights when given the green light, the car responds normal and produces power, but seconds later the vehicle power is non-exist (as described above) and the drivers behind me almost hit the rear of my vehicle since they would not expect my vehicle to have such abrupt loss in speed. Also, keep in mind that i have no intention of using my brakes since there is no need for me to apply my brakes so the tailing drivers would not get the idea to slow down as they do not see my brake lights

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