Consumers have filed a total of 155 complaints for Ridgeline models.
ON 8/24/20 I HEARD A CLICKING NOISE IN MY STEERING WHEEL WHEN TURNING AT LOW SPEEDS OR PARKING. I DIDN'T THINK MUCH OF IT UNTIL SEEING THAT MANY HONDAS HAVE THIS ISSUE. THE ISSUE SEEMED LINED TO THE CLOCK SPRING. I MADE AN APPOINTMENT AT JOE MORGAN HONDA IN MONROE, OH ON 8/29/20 FOR 8/31/20. JOE MORGAN HONDA CONFIRMED THAT THE ISSUE WAS THE CLOCK SPRING AKA CABLE REEL. THE INVOICE IS ATTACHED. JOE MORGAN HONDA EXPLAINED THAT IF I HAD LET THE ISSUE GO LONGER, THE NOISE WOULD HAVE GOTTEN WORSE. EVENTUALLY THE STEERING WHEEL BUTTONS AND HORN WOULD LOSE POWER, AS WELL AS THE STEERING WHEEL AIR BAG. THIS IS WHERE THE MAJOR SAFETY ISSUE COMES INTO PLAY. JOE MORGAN HONDA CONTACTED THE TECH LINE UPON CONFIRMING THE ISSUE. THIS HAS HAPPENED, AND IS HAPPENING ON OTHER RidgelineS. HONDA IS TELLING CUSTOMERS THIS IS NORMAL. LOSS OF POWER TO THE AIR BAG WOULD CAUSE IT NOT TO DEPLOY IN THE EVENT OF AN EMERGENCY. I HAVE VIDEO OF THE CLICKING NOISE PRIOR TO THE REPAIR. I HAVE ALSO OPENED A CASE WITH HONDA CUSTOMER SERVICE.
The vehicle exhibits an unexpected delay in acceleration from a stop. This delay seems to be unpredictable and not due to any particular pedal movement. At times, when moving from a stop at an intersection, after moving into a lane of traffic, the delay can suddenly happen, and can be as much as 3 to 4 seconds. At this point, the vehicle is "dead in the water" so to speak. The engine is at idle and will not accelerate, and the vehicle will not move. Hence, the vehicle cannot be moved out of the way of oncoming traffic until the delay period is over. Pressing the accelerator does no good in this period of time, and, if holding the accelerator partially pressed when the delay period is over, the vehicle suddenly lurches forward more quickly than the driver would normally wish. I am concerned that this delay and the ensuing "dead in the water" situation will eventually cause an accident. I have talked with a dealer service manager, and his answer was that it was due to the "drive by wire" system that controls the throttle, and there is nothing they can do. This incident form requires a date for when this happened. It happens frequently. I bought the truck in january 2020, and it has happened every time i drive it. I'll give a date for the record, but it is only one of many.
BACK UP CAMERA INOPERABLE RELATED TO FAILURE OF WIRING HARNESS TO TAILGATE. STRESS POINT IN HARNESS SEVERS ELECTRICAL CONNECTION LEADING TO NO IMAGE FROM CAMERA. THIS INITIALLY OCCURRED WHILE BACKING BOAT TRAILER DOWN ACCESS RAMP AT NOBLEBORO, MAINE PUBLIC BOAT LAUNCH. HEAVILY TINTED REAR WINDOW IN THIS VEHICLE INCREASES DRIVER DEPENDENCE ON BACK UP CAMERA FOR AVOIDING ACCIDENTS. BOUGHT VEHICLE NEW FOR $42,000.00. CAMERA FAIL AT 43,000 MILES OF LIGHT USE. THIS RECURRENT SAFETY ISSUE IS WELL DOCUMENTED ON THE INTERNET AT HTTPS://WWW.RidgelineOWNERSCLUB.COM/THREADS/2017-2018-BROKEN-TAILGATE-HARNESS-CAUSES-BACKUP-CAMERA-FAILURE.217776/PAGE-9
Wire harness for backup camera has broken at the spot where it gets pinched during use of tailgate. Backup camera is no longer functional.
Car surges on take off and at highway speeds. Start/stop button gives reading code of smart entry start problem. Vehicle does this upon starting vehicle.
The backup camera is not working. "blinked/flashed" a few times while backing out of the garage and then quit working. Major safety concern. I called honda to report this in february 2020, but they said there were no open recalls and there was nothing they could do; however, it appears there are many other honda owners experiencing this problem.
The vehicle chugs and hesitates when accelerating on the highway or in the city. The rpm tachometer "bounces" as it does so. Took to dealership september 26, 2019 thinking it was fuel pump issue (recall 19-013) and they said this was not the problem and the fuel pump system was fine. Problem is still occurring.
Reverse camera failure caused by broken wire in a faulty designed tailgate harness. 40. 5k miles.
Wiring harness to back up camera has a kik that results in abnormal wear and failure. Back up camera no longer works. Poor engineering. Others have complained about same problem but no resolution from honda
At 70,000 miles the vehicle began to intermittently display a 'keyless start system problem'. The message remains on the instrument panel for a day or two, disappears, then reappears. The ignition system and locks continue to work normally. I feel that this creates safety concerns - and from what i have read, this problem is widespread.
Rearview camera did not work. Wiring was broken between body and tailgate where it flexes.
Honda Ridgeline, 2019, HONDA SENSING, WAS TURNING INTO A PARKING SPOT IN FRONT OF A BLDG, 1/2 WAY IN, THE SENSING, SENSED SOMETHING? THE BIG YELLOW LIGHT COMES ON THE DASH WITH THE WORDS "BRAKE", TRUCK COMES TO A COMPLETE HALT, I WAS SLIGHTLY JERKED FORWARD, THE TRUCK WAS AT A COMPLETE STOP, 1/2 IN 1/2 OUT OR PARKING SPOT, DIAGONALLY, MY HANDS ON THE WHEEL, I THEN JUST LIGHTLY TOUCHED THE GAS PETAL TO MOVE FORWARD AND PARK, BUT THE TRUCK RESUMED TO FULL SPEED AND RAN ME INTO THE WALL, ABOUT 15 FEET IN FRONT OF ME. I COULD NOT DO ANYTHING, THE CRUISE CONTROL WAS NOT ON, THE GAS PEDAL WAS NOT FLOORED, THE COMPUTER JUST TOLD IT TO RESUME THE SPEED. THE AIR BAG DEPLOYED, MY HANDS WERE HURT... I WAS ALONE ON THE STREET.
TL* THE CONTACT OWNS A 2019 Honda Ridgeline. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE HOOD STARTED TO VIBRATE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED HONDA CARS OF KATY (21001 KATY FWY, KATY, TX 77450, (832) 772-4483), WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.
ON 06/05/20, 15:37 I FUELED MY Ridgeline AT RACEWAY # 6953 IN ALACHUA, FL 32616, PUMP 1. WHEN IT CAME TIME TO REMOVE THE FUEL PUMP NOZZLE FROM THE CAPLESS FILL SPOUT, IT WOULD NOT COME OUT! I TRIED FOR A FEW MINUTES TO NO AVAIL WHEN THE YOUNG GUY WHO WAS AT THE NEXT PUMP WAS OBSERVING MY SITUATION. HE CAME OVER AND TRIED WITH NO LUCK TO REMOVE IT. FORTUNATELY HE HAD A FLATHEAD SCREWDRIVER WITH HIM. IT TOOK HIM A FEW MINUTES OF PRYING THE CAP AT THE MOUTH OF THE FILL SPOUT UPWARDS ALSO TURNING THE FUEL PUMP NOZZLE SIDE TO SIDE. WE FINALLY TURNED THE FUEL PUMP NOZZLE 180 DEGREES AND WERE ABLE TO FREE THE PUMP NOZZLE FROM THE FILL SPOUT ON THE HONDA. THIS WAS NOT A GOOD SITUATION TO BE IN NOR WAS IT SAFE TO BE PRYING WITH A SCREWDRIVER ON THE METAL FILL SPOUT COVER AT THE MOUTH OF A FULL TANK OF GAS! I WOULD APPRECIATE THAT HONDA WILL PROVIDE ME AND OTHER OWNERS WITH A FIX FOR FUELING OUR TRUCKS, SO THAT THIS DOES NOT EVER HAPPEN AGAIN. OBVIOUSLY THE TRUCK WAS STATIONARY AS YOU REQUESTED TO BE STATED WITH THIS COMPLAINT. MY GUESS, THEIR WAS/IS A PROBLEM WITH THE FILL SPOUT CAP AND THE SPRING ON THE FUEL PUMP NOZZLE. IT SEEMS LIKE THERE IS A MISCALCULATION BY HONDA OR THE FUEL PUMP MFG. OR BOTH REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Vehicle displace emissions system issue light. Took vehicle to dealership service and was told the entire fuel tank needed to be replaced - advised by both dealership and insurance adjuster that this has become common in the last three years since a change in manufacturing and the use of a different kind of plastic in the tank. The service associate at the dealer then showed an entire dumpster filled with replaced fuel tanks. *tr
ON 2017 Ridgeline GETTING CODE FOR FAULTING INJECTORS AND RAIL . NO LOSS IN POWER OR SHUDDERING . THIS VEHICLE IS TOO NEW FOR THIS ISSUE
I AM EXPERIENCING TRANSMISSION SHUDDER BETWEEN 2ND TO 3RD GEAR. WHEN SLOWING TO A STOP THE VEHICLE MAKES A JERKING MOTION. I TOOK MY VEHICLE INTO THE DEALERSHIP TO HAVE COMPUTER FLASH DONE THAT WOULD STOP THE TRANSMISSION SHUDDER. THE PROBLEM IS NOT FIXED AND I?M NOT SURE WHAT TO DO FROM HERE. MY 2006 5 SPEED Ridgeline SHIFTS FLAWLESSLY WITH OVER 250K MILES NOT SO MUCH THE 2017 6 SPEED WITH 44K. HONDA MAKES GOOD ENGINES BUT NOT TRANSMISSIONS.
I had a trans lite on the dash and overheating issues in the (6 speed) transmission at about 61000 miles. The issue started with a juddering vibration that was reported to the dealer at 39000 miles. Then i noticed increased vibration from the torque converter(juddering) up until the trans indicated a code for the clutches not locking up, which causes overheating. I nursed this until i took it to manchester honda for repair. They said if this is a juddering problem, it would be covered under the warrenty until 80k miles. They changed the fluid and did a software update. This update changed the shift points where the lack of lockup became worse. I also noticed the gas mileage went down about 25%. It was so bad that the trans light went on again the next day after the repair. They claimed that with the fluid change and software update, that everything was ok. During this debacle, i called honda customer service several times and got no help. They insisted that this truck does not qualify for the tsb issued for the 17's and earlier. This overheating issue has been documented on the owners forum for all the earlier models as well as the 2018's and 2019's. Now with the trans nearly non-functional, i took the truck to liberty honda where they told me the torque converter needs replacement. I knew that the converter failed, but they refused to cover anything under warranty. Can you help with this situation please?
Vehicle requires foot on brake for starting. Upon applying starter button the brake pedal goes down alarming amount if vehicle has been sitting for 30 days as we are experiencing the quarantine. Two trips to the dealer have not provided any satisfactory explanation for my problem.
Fuel / combustion chamber odors accumulating around engine compartment when vehicle is parked in garage and filling the cabin with nauseating odor. This problem comes and goes with new resolution from dealer. Seem as an engine venting issue. Ongoing problem since new phurchase.