I had my vehicle serviced at hyundai of kirkland, located at 11800 124th ave ne, kirkland, wa 98034, on december 19th, 2024. During the service, the dealership did not inform me of any active recalls on my vehicle, nor did they address any recall-related issues. I believe it is their responsibility to notify customers of recalls and ensure proper servicing as required.
On june 13 2023, i received an alert on my dashboard that my cruise control was unable to be used due to an issue with the front sensor. The alert went away soon after but then reappeared on august 27th, 2023 the error appeared again. Specifically error code c162078. I wasn't able to get the issue repaired until november 2023, which is also where they replaced my faulty backup camera.
At the beginning of december 2022 (a year after i purchased my brand new vehicle), two of the ignition coils misfired. I was driving down the highway and suddenly my car lost power and then cut off. I was able to start it again, but it would not drive faster than 25mph and would randomly lose power again. On december 7th, 2022 i took it to hyundai and they were able to replace the two coil packs under the warranty. However, they didn't change the spark plugs (unbeknownst to me), a few months later i decided to change my spark plugs (which had to be purchased directly from hyundai for $120), all of my spark plugs were completely burnt and looked terrible. There was a caution signal on my dash board and after running an obd code scanner, one of the error codes that were triggered were "p030400".
The contact owns a 2020 hyundai palisade. The contact stated that the vehicle had been starting independently. The contact stated while the vehicle was parked in the garage for hours, the contact noticed that the engine was running. The contact stated that upon pressing the push to start button, the vehicle turned off. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure could not be replicated, and the contact was informed that no failure was found. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 37,409.
On october 28, 2024 and again on november 26, 2024, a warning light appeared on the dash which said “ check hybrid system stop safely” within 20 seconds both times , the car became inoperable. When i stepped on the gas nothing happened. The first time i was blocking major traffic , the second time i was on an interstate in the right lane and had time to pull over. In about 15 minutes the light went off and the car drove as normal. The dealer has had the car after both instances , currently for 28 days, and has not been able to replicate the problem.
My engine malfunctioned while driving on the interstate at 70 mph. There were no lights that came on no notice just stopped excelerating. Thankfully after exiting the interstate i was able to get to a gas station safely and that is where the vehicle died altogether and would not start again. My husband and i checked the oil at that time and there was absolutely no oil in the engine. The worse part was that my husband had just put 3 quarts of oil in the engine on sunday and this all happened on friday of the same week. I work from home and had only traveled 300 miles that week total, so there was no reason for this to have happen. I had it towed to the car shop and they informed me that cylinder 1 and 4 are not getting any compression at all. I just had the oil changed in this and am very good about keeping up on maintance in my car. I have had problems with the oil pan cracking, got that fixed. I check my oil every time i put gas in the car due to the fact that i knew the engine was using oil but it was nothing this severe. I would only have to add one or two quarts of oil every other week and i drive a lot for my job. I have never had any lights come on to warn me, there were no noises that was coming from the engine, i did not have any discolored smoke from the back of the car when starting it. There was never any leaks on the ground either. I had a hyundai dealership in springfield, il look at it and they said it just eats oil nothing more. I had my machanic look at it and he stated that i needed to keep a very close eye on it, so that is what i did. However, no one told me that this was going to happen. Now i am stuck with car and payment that i can not drive. No recall but several/hundreds of complaints on same thing? And no recall????
The door locks are faulty and do not allow the door to open. This is the second time the vehicle has had issues with the doors not unlocking. The first time it was my front passenger side a few years ago and i paid an auto shop to repair it as this was an immediate safety concern in case of a car accident or fire. A few months later hyundai issues a recall and sent me an email about the faulty door locks and that they could be repaired at a hyundai. I called to ask for reimbursement since i paid out of pocket and they refused. Now another door lock is broken, this time the rear driver side, and i have the same safety concerns as before since the door does not open from the inside or outside. In both cases, the issue was sudden and no other damage occurred to the vehicle. It's unsafe to have to drive with doors that cannot unlock from either inside or outside.
T3G Campaign 2017 Hyundai Santa Fe Sport AWD, 116000 miles. Purchased from a dealer in VA 1/2020. Never would have purchased if engine issues had been disclosed. The letter re:T3G campaign went out to dealers/service managers from Hyundai (of which I have a copy) is dated for October 2019. We never received any information regarding a T3G campaign. We took my car to the dealership on 12/16/24. (Valdese, NC). In 5 hours, they said they ran diagnostics & found the P0302 Misfire code. Without running further tests, they adamantly claimed there was a dead cylinder & the only fix was to replace the engine. Note: Spark plugs were replaced 2 weeks before this visit on Dec 1, 2024. They refused to listen to my concerns about the T3G campaign. Said vehicle didn't have that issue. That they couldn't run the tests because the P1326 code wasn't present (but it was in Sept). They didn't do anything about the current open recalls. They said they didn't have time. Corporate confirmed that my vehicle has had the correct service campaigns completed to qualify for the T3G campaign. I have called corporate twice-No response. We are very upset over the lack of care and solutions. We gave consent for work & nothing was done. The service manager was practically shouting that this car would leave me stranded, it wasn’t safe to drive, & that the only option to fix was to replace the engine/get rid of it. I was basically told it wasn't worth fixing. Putting a new engine in would equal than the car is worth at trade in value. No one can give me a guarantee that a new engine (even brand new from the factory) would not have the same problem that is happening now. Make this right by immediately authorizing an engine replacement for my vehicle to include a loaner vehicle & tow charge cover. I am aware of the class action lawsuit from 2021. Hyundai refuses to issue a recall for this engine issue. Please see attached letter for more information.
The vehicle has lose of acceleration while driving.. On freeway the gas pedal loses acceleration. Lift off gas it accelerates then loses acceleration again. (4 times in a row) it was a big safety issue. There was no where to pull off. I made it to the nearest exit and took backroads home. Took it to dealership they couldn't replicate the issue. I contacted hyundai and they had the car sent back to dealership and so far they can't replicate it. It has done this numerous times, at different times and speeds. The car is now at the dealership for the second time (since the 17 of december) there were no warning lights so dealership says hard to diagnose the issues.
2018 hyundai santefe 2. 4l engine burned oil at a high rate and due to this caused 4k oil changes obsolete. The car need an oil change every 2k miles and still would have high build up. Hyundai claimed engine failure was due to gaps in the oil changes them being done around 4. 5k miles in the start. Many people have had engine failures with these car and they are still selling them with the defective engine to this date and not warning the buyers about the problems with these cars and are forcing the second hand buyers to pay $6-12k outta pocket to repair these cars after a year of owning them. I think hyundai should be held accountable for these actions after they know these engines are defective and they still have them on their car lots for someone to stroll in and buy a $17k car with previous owners that will fail within the next year of ownership. Attached is maintence record for the vehicle.