Consumers have filed a total of 7 complaints related to Infiniti SEATS.
While vehicle is in motion there's a squeaking noise coming from under the driver's seat towards the middle console. The squeaking noise usually happens when turning or driving over speed bumps/manhole covers and things alike and these incidents occur mostly on city streets.
The driver seat on this vehicle is loose. It rocks when i drive. The vehicle is still under warranty; however, the manufacturer/dealership has not resolved this issue. I have reported several concerns regarding this vehicle.
I purchased this vehicle as a new vehicle. Shortly after purchasing the vechicle i began to hear rattling and noises. I took the vehicle to the dealership and they refused to offer assistance. The manufacturer did assist. They sent an inspector in to review the vehicle and they gave me compensation for my numerous service visits. However the rattling remains. Additionally the driver seat moves back and forth and mg gas tank is loose.
We were hit in a rear-end collision, and the person hitting us was traveling at 60-65 mph. We were at a stop, in a line of traffic on the freeway upon impact. Both of the front seats we were sitting in, collapsed backwards upon impact. From what we've researched, if we had a back seat passenger, it would have crushed them, or we could have slipped out of our seat belts. Our research also indicates that an inexpensive fix might avoid the issue for future people who experience a rear end collision. The infiniti performed well with airbags, and crumple zones... Saved our lives, however, this seat problem could ultimately prove to be a future problem.
ON 12-04-2018 MY WIFE AND I BEGAN A ROAD TRIP FROM SOUTHERN CALIFORNIA TO BOZEMAN, MONTANA IN OUR 2015 Infiniti Q50. THE INFINITI Q50 IS EQUIPPED WITH DRIVER AND PASSENGER SEAT WARMERS. DUE TO THE EXTREME COLD, MY WIFE (PASSENGER) ACTIVATED HER RIGHT FRONT PASSENGER SEAT WARMER TO THE HIGH SETTING. THE RIGHT FRONT PASSENGER SEAT WARMER WAS ACTIVATED FROM NORTHERN NEVADA TO IDAHO FALLS, IDAHO, APPROXIMATELY FOR 9 HOURS. AS WE APPROACHED IDAHO FALLS, MY WIFE AND I BEGAN TO SMELL A BURNT ODOR COMING FROM WITHIN THE INTERIOR OF THE PASSENGER COMPARTMENT OF THE INFINITI. WE IMMEDIATELY PULLED OVER AND MY WIFE LOCATED THE BURNT SMELL COMING FROM THE RIGHT FRONT PASSENGER SEAT WHERE MY WIFE'S RIGHT ELBOW HAD BEEN RESTING DURING THE TRIP. THE SEAT WARMER HAD HEATED THE SEAT TO THE POINT WHERE IT HAD BURNED THROUGH THE LAYERING AND SOFTENED THE LEATHER TO THE POINT WHERE MY WIFE'S ELBOW WENT THROUGH. THIS WAS AN IMMEDIATE CONCERN AND WE TURNED OFF BOTH SEAT WARMERS. ON 12-17-2018, UPON OUR RETURN FROM MONTANA WE TOOK THE INFINITI Q50 TO THE PERRY INFINITI DEALERSHIP OF ESCONDIDO, CA WHERE IT WAS LEFT FOR INSPECTION. ON 12-19-2018 WE WERE TOLD BY PERRY INFINITI DEALERSHIP THAT THE DAMAGE WOULD NOT BE COVERED DUE TO THEIR FINDINGS. PERRY INFINITI STATED THAT THEY BELIEVED THE DAMAGE TO BE CAUSED BY AN OUTSIDE SOURCE. THIS TO US WAS IMPOSSIBLE SINCE WE ARE NOT SMOKERS NOR DO WE TRANSPORT ANY FLAMMABLE PRODUCTS IN OUR VEHICLE. WE CONTACTED THE INFINITY CONSUMER AFFAIRS AND REPORTED THE INCIDENT BUT MET WITH THE SAME NEGATIVE RESULTS. A CONSUMER AFFAIRS CASE WAS STARTED AND WE WERE TOLD THAT THE ULTIMATE DECISION WOULD BE MADE BY THE DEALERSHIP. WE FIND THIS VERY DISTURBING AND SEE FUTURE ISSUES WITH INFINITI'S SEAT WARMERS THAT COULD ULTIMATELY LEAD TO BODILY HARM. THANK GOD FOR MY WIFE'S LAYERING OF CLOTHING OR SHE MAY HAVE RECEIVED BODILY HARM.