Consumers have filed a total of 44 complaints related to Infiniti ELECTRICAL SYSTEM.
My car pause and jerks then stops. This is the second time this has happened after being fixed. The mechanic said they had a recall on the 2016 models for this but not the 2015 but had to correct many of the 2015 models. The check engine light came on after it stopped. I was on the interstate the last time when it stopped. I am afraid that it might happen again without any warning. This is a life threatening defect that infiniti needs to correct asap.
-display screen completely black, buttons would work, radio would work, heated seats would work, ac would work but absolutely nothing on the screen. I did not bring the vehicle in because i thought? That was weird? And it would just go away. Upon starting the car the next time, everything was normal. -severe condensation inside vehicle windows. Condensation was so severe that water was actually dripping from my windshield onto the dashboard and dripping from the sunroof onto my seat. -display screen blank again exactly the same as feb incident, this time i did bring the vehicle in and the entire display screens were replaced. -a/c did not work. Was driving gf to airport and she was getting hot due to rushing, the a/c only blew like a fan, it did not blow cold air at all. I tried all the variations of buttons to try and get it to work. I even turned of the car on 3 different occasion at stoplights to see if the vehicle would? Reset? Itself. It did not. We drove all the way to the airport (approx. 30 miles) with no ac. -cd player did not work. The cd function did not work, would not eject cd or accept cd. Was told that a? Reconfiguration? For the software multi-av unit needed to be performed. -fm preset stations not working properly. Preset stations go from 1-6 and then 7-12. My stations only went to channel 6 then went back to 1. I could never get the stations to go to 7-12. They worked before i brought the vehicle in for the cd player problem. The cd player function was fixed but then that caused the fm preset function not to work properly. I was told that there is a software? Glitch? With the hd stations. I was told that i cannot use the hd function. -rear sonar sensor light defective. I came out to start my car and this light was on. Was told to see if the sensor was? Sunk in.? Was advised it might be electrical failed sensor.
Since march of 2020 i have had issues with the display screen and the gps system. These problems are ongoing and the dealer cannot repair the electrical issues. I have elevated this complaint to infinity customer affairs and was issued case# 43115404 today. I have taken attempted to have my infinity dealer fix the problem for almost a year and they have been unable to repair the two issues. This problem appears to be getting worse as the frequency of the problems is ocurring more often now. The dealer contacted the corporate tech assistance department was was disappointed by the lack of support and the refusal to approve any repairs. These electrical problems only occur while the vehicle is being driven.
Screen in vehicle goes black which disables rear camera visibility, which is a safety hazard. This happens in motion or when at a stop. This is known issue going back to 2017 with infiniti and they have done nothing to resolve the issue. I am told by the dealership they can't replicate the issue. They don't need to replicate it, it is a known issue that has been ignored by infiniti.
TL* THE CONTACT OWNS A 2019 Infiniti QX50. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THERE WAS A LOUD, ABNORMAL POPPING SOUND COMING FROM THE VEHICLE. SOON AFTER THE POPPING SOUND WAS HEARD, A BRIGHT FLASHED FROM THE INSTRUMENT PANEL. THE INSTRUMENT PANEL WENT BLANK HAD GONE BLANK WITH A BLUE STREAK ACROSS THE SCREEN. THE CONTACT STATED THAT THE VEHICLE STARTED TO DECELERATE INDEPENDENTLY. THERE WAS ALSO AN ABNORMAL ODOR INSIDE OF THE VEHICLE. THE CONTACT ATTEMPTED TO OPEN THE SUN ROOF HOWEVER, THE SUN ROOF FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS DRIVEN TO CLEAR LAKE INFINITI (14705 GULF FWY, HOUSTON, TX 77034) WHERE AFTER TWO WEEKS, THE MECHANIC WAS STILL UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A BUY BACK WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000. THE VIN WAS NOT AVAILABLE.