Infiniti Q60 Complaints

Infiniti Q60 Complaints
  • 28 Complaints
  • 3 Crashes
  • 0 Fires
  • 4 Injuries
  • 0 Fatalities
  • Consumers have filed a total of 28 complaints for Q60 models.

Recent Complaints

Parts: STEERING
  • Date of Incident: Jul-16, 2018
  • Date complaint filed: 00:00 Mar-16, 2021

TL* THE CONTACT OWNS A 2017 Infiniti Q60. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD DRIFT CAUSING THE VEHICLE TO VEER INTO ONCOMING TRAFFIC. THE CONTACT STATED THAT THE VEHICLE FAILED TO DRIVE STRAIGHT. THE CONTACT ALSO STATED THAT THE ALIGNMENT OFF. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO PASSPORT INFINITI OF ALEXANDRIA (160 S PICKETT ST, ALEXANDRIA, VA 22304) WHERE IT WAS DIAGNOSED HOWEVER, NOTHING WAS REPLACED. THE CONTACT REPLACED ALL FOUR TIRES AND WHEELS HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BUT OFFERED NO SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500.

Parts: LANE DEPARTUREELECTRICAL SYSTEMBACK OVER PREVENTION
  • Date of Incident: Oct-06, 2020
  • Date complaint filed: 19:05 Jan-20, 2021

Screen in vehicle goes black which disables rear camera visibility, which is a safety hazard. This happens in motion or when at a stop. This is known issue going back to 2017 with infiniti and they have done nothing to resolve the issue. I am told by the dealership they can't replicate the issue. They don't need to replicate it, it is a known issue that has been ignored by infiniti.

Parts: UNKNOWN OR OTHERSTEERING
  • Date of Incident: Jul-23, 2020
  • Date complaint filed: 13:44 Aug-30, 2020

CAR CONSTANTLY PULLS TO RIGHT OR LEFT SIDE . IF I AM NOT HOLDING THE STEERING WHEEL FIRMLY IT WILL DRAG ME TO EITHER SIDE . I?VE CONTACTED THE DEALER WAS TOLD ALL Q60S DO THIS FOR SOME REASON. I EXPLAINED I AM AFRAID I CAN HAVE AN ACCIDENT DUE TO THIS UNSTEADINESS.

Parts: SERVICE BRAKES
  • Date of Incident: Jul-11, 2019
  • Date complaint filed: 23:01 Jan-27, 2020

I noticed a continuous grinding sound while driving that was coming from somewhere. Lowered my windows and determined the sound was coming from the left front wheel. Upon inspection the brake pad was cracked into 2 pieces and jammed onto the rotor. Made an immediate repair of all brake pads on the car but problem persists. New brake pad still makes continuous contact with the rotor while driving and noise gets worse with braking. This is now causing the vehicle to slightly pull to the left at all times.

Parts: UNKNOWN OR OTHERELECTRONIC STABILITY CONTROL
  • Date of Incident: Nov-29, 2019
  • Date complaint filed: 11:51 Dec-26, 2019

MY 2017 Infiniti Q60 RED SPORT 400 AWD HAD AN AWD ERROR AND MALFUNCTION WHILE I WAS DRIVING ON THE HIGHWAY AT AROUND 40MPH. THE CAR HAS NO TRACTION AND LOOSED CONTROL AND SLIPPED DURING A LIGHT SNOWING NIGHT.

Parts: AIR BAGS
  • Date of Incident: Nov-29, 2019
  • Date complaint filed: 00:00 Dec-05, 2019

TL* THE CONTACT OWNS A 2018 Infiniti Q60. WHILE DRIVING 45 MPH, THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT WARNING OR AN IMPACT OCCURRING. THE PASSENGER SEAT WAS NOT OCCUPIED AT THE TIME. THE VEHICLE WAS TAKEN TO INFINITI OF BAKERSFIELD (5200 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 617-2020) WHERE THE CONTACT WAS INFORMED THAT THERE WAS A SMALL TEAR IN THE PLASTIC SPLASH GUARD UNDERNEATH THE VEHICLE, WHICH COULD HAVE TRIGGERED THE AIR BAGS TO DEPLOY. THE DEALER STATED THAT THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,100. *LN *DT*JB *DL

Parts: FUEL/PROPULSION SYSTEM
  • Date of Incident: Sep-05, 2019
  • Date complaint filed: 10:34 Nov-20, 2019

MY 2017 Infiniti Q60 3.0 RWD IS GIVING ME LOW GAS MILEAGE RANGE LIKE 3.5 MPG, 11MPG, 13MPG, 14MPG, MAX 15 IN THE CITY AND THE MOST THAT GOES UP IN THE HIGH WAY 17MPG. I USE GASOLINE 93 I HAVE TRIED DIFFERENT GAS STATIONS

Parts: FORWARD COLLISION AVOIDANCE
  • Date of Incident: Mar-12, 2019
  • Date complaint filed: 00:00 Nov-19, 2019

TL* THE CONTACT'S SIBLING OWNS A 2019 Infiniti Q60 COUPE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE AUTOMATIC EMERGENCY BRAKING SYSTEM ACTIVATED INDEPENDENTLY. THE CONTACT STATED THAT THERE WAS NO OTHER VEHICLE IN THE IMMEDIATE VICINITY. THE VEHICLE WAS TAKEN TO FETTE INFINITI (1137 US-46, CLIFTON, NJ 07013, (973) 320-7508) TO BE DIAGNOSED, BUT THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100.

Parts: ENGINE
  • Date of Incident: Jun-16, 2019
  • Date complaint filed: 00:00 Jun-18, 2019

TL* THE CONTACT OWNS A 2017 Infiniti Q60. WHILE DRIVING 50 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE VEHICLE DECELERATED. THE CONTACT WAS ABLE TO PARK IN A NEARBY PARKING LOT. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO INFINITI OF LAS VEGAS (LOCATED AT 5555 W SAHARA AVE, LAS VEGAS, NV 89146, (702) 829-5975) WHERE IT WAS DIAGNOSED THAT THE TIMING BELT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 12,000.

Parts: WHEELS
  • Date of Incident: Mar-30, 2019
  • Date complaint filed: 07:55 May-16, 2019

Was told my service advisor that i need new tires at less than 20,000 despite having them rotated, balanced and/or aligned on a regular basis at dealer. Ride is extremely loud and tires sway erratically at slightest deviation in pavement. Reviews state that these tires often bubble up and explode causing a serious safety issue.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Sep-01, 2018
  • Date complaint filed: 17:01 Mar-08, 2019

Co levels (exhaust fumes) being detected inside the cabin when operating vehicle. Co level increase directly correlated to acceleration (wide open throttle). Co levels recorded as high as 19ppm with ac on, windows closed, and recirculate on within 1/2 hour. Direct correlation observed via co detector, and levels drop immediately when recirculate is switched to fresh.

Parts: AIR BAGS
  • Date of Incident: Feb-01, 2019
  • Date complaint filed: 00:00 Feb-05, 2019

TL* THE CONTACT OWNS A 2018 Infiniti Q60. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT DROVE OVER BLACK ICE AND LOST CONTROL OF THE VEHICLE. THE VEHICLE STRUCK THE MEDIAN ON THE HIGHWAY. NONE OF THE FRONTAL OR SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A BODY SHOP. THE CONTACT WAS TAKEN TO THE HOSPITAL BY A FAMILY RELATIVE, TREATED FOR HIS INJURIES, AND RELEASED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,900. *DT

Parts: STEERING
  • Date of Incident: Nov-30, 2018
  • Date complaint filed: 17:30 Dec-06, 2018

LOSS OF STEERING CONTROL WHILE DRIVING 2018 Infiniti Q60S RED SPORT. AFTER A SEARCH ONLINE, I FOUND THAT THIS PROBLEM HAS BEEN PREDICTED WITH THE DRIVE-BY-WIRE OR STEER-BY-WIRE SYSTEM. (DIRECT ADAPTIVE STEERING SYSTEM) MILEAGE AT TIME OF EVENT APPROX. 2,252 MILES. DRY ROADS, NO RAIN, OVERCAST, ABOUT 70 DEGREES. SPEED AT TIME OF STEERING FAILURE BETWEEN 65 AND 70 MPH. ROAD STRAIGHT. DRIVING IN RIGHT LANE OF THREE LANE, SAME DIRECTION TRAFFIC. STEERING SUDDENLY AND IMMEDIATELY CHANGED FROM NORMAL TO WHAT INITIALLY FELT LIKE BOTH FRONT TIRES COMPLETELY FLAT. QUICKLY REALIZED IT WAS NOT FLAT TIRES BUT RATHER A SUDDEN AND COMPLETE LOSS OF STEERING CONTROL. MUCH WORSE THAN FLAT TIRES. WARNING LIGHT ON DASH. I HAD ALMOST NO REACTION ON THE STEERING WHEEL. ONCE PARKED, I TURNED THE CAR OFF AND WAITED A FEW SECONDS AND TURNED IT ON AGAIN. WARNING LIGHT OFF. I MOVED THE CAR AND IT BEHAVED NORMALLY. AS IF IT NEVER HAPPENED. . I HAVE EXPERIENCED LOSS OF POWER STEERING. THIS WAS FAR WORSE. WITH NORMAL LOSS OF POWER STEERING, IN MY EXPERIENCE, YOU HAVE A HEAVY AND SLUGGISH RESPONSE TO STEERING. BUT IT IS A RESPONSE, NONETHELESS. UNNERVING, YET YOU DO NOT FEEL A COMPLETE LOSS OF CONTROL. IN THIS SITUATION, I DID NOT KNOW IF I WOULD BE ABLE TO EFFECT THE CAR AT ALL. IT WAS VERY DIFFERENT THAN LOSS OF POWER STEERING. IT WAS A COMPLETE LOSS OF CONTROL. IF THIS FAILURE HAD HAPPENED IN MOST ANY OTHER DRIVING CONDITION, IT MAY VERY WELL HAVE RESULTED IN A CATASTROPHIC EVENT. IF NEEDED, I WOULD NOT HAVE BEEN ABLE TO MAKE ANY EVASIVE MOVES. THE RECALL STATES: "MAY CAUSE THE WARNING LAMP TO ILLUMINATE AND THE EPS TO GO INTO FAIL-SAFE MODE AND INCREASE DRIVER STEERING EFFORT." THIS STATEMENT GROSSLY UNDERSTATED THE DANGER. I DOUBT I COULD HAVE NAVIGATED IN ANY CONDITION BESIDES STRAIGHT ROAD. THERE IS A FAR MORE SERIOUS PROBLEM HERE.

Parts: AIR BAGS
  • Date of Incident: Sep-26, 2018
  • Date complaint filed: 00:00 Nov-15, 2018

TL* THE CONTACT OWNS A 2018 Infiniti Q60. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO NALLEY INFINITI MARIETTA (LOCATED AT 2020 COBB PKWY SE, MARIETTA, GA 30060, (404) 994-4328) AND THE AIR BAG COMPUTER WAS RESET, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE SPIRAL CABLE ASSEMBLY WAS REPLACED, BUT THE FAILURE RECURRED A THIRD TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 33417833. THE APPROXIMATE FAILURE MILEAGE WAS 2,450. *DT SEE ALSO VOQ 11151805 *BES *JB

Parts: AIR BAGS
  • Date of Incident: Oct-22, 2018
  • Date complaint filed: 00:00 Nov-15, 2018

THIS IS MY SECOND 2018 Infiniti Q60 WITH THE AIRBAG LIGHT COMING ON AND STAYING ON THE DASHBOARD TOOK TO THE DEALERSHIP 3 TIME ALL THEY DO IS RESET THE COMPUTER AND THE AIRBAG LIGHT GOES OFF THE DASHBOARD SEE ALSO VOQ 11151812 *BES

Parts: STEERING
  • Date of Incident: Jul-15, 2018
  • Date complaint filed: 00:00 Oct-19, 2018

2018 Infiniti Q60. CONSUMER WRITES IN REGARD TO DEFECTIVE STEERING WHEEL. *AS THE CONSUMER STATED THE STEERING WHEEL PULLED TO THE RIGHT. *JS

Parts: STEERING
  • Date of Incident: Jul-15, 2018
  • Date complaint filed: 19:11 Aug-09, 2018

I GOT IN AN ACCIDENT WHILE VISITING COLORADO WITH MY SON ON 7/15/2018 I WAS DRIVING FROM BOULDER TO DENVER PASSING THROUGH BROOMFIELD ON HWY 36. THE RENTAL CAR THAT I PICKED UP WHICH WAS SEMI-RANDOM AS I BELONG TO HERTZ PRESIDENT CIRCLE - THEY HAVE SEVERAL CARS TO CHOOSE FROM AS YOU GET OFF. SINCE MY SON WAS WITH ME WE PICKED THE COOLEST LOOKING CAR (BAD MISTAKE ON MY PART - BUT IT WAS FOR JUST 3 DAYS) - IT ENDED UP BEING THE INFINITI COUPE Q60 2017. UNBEKNOWN TO ME AT THIS TIME IT HAS ADAPTIVE STEERING TECHNOLOGY. THERE WERE NO INSTRUCTIONS OR INFORMATION ON THIS FEATURE. THIS FEATURE DID NOT BECOME APPARENT UNTIL THE RAIN ON THAT SUNDAY 7/15/2018. AS I WAS DRIVING THROUGH THE MOUNTAINS FROM NEDERLANDS TO BOULDER TO DENVER I DID NOTICE SOME STRANGE STEERING MOVEMENTS FROM THE CAR, BUT I MANAGED. THEN WHILE DRIVING DOWN HWY 36 ? I WAS PLANNING/WANTING TO SHIFT FROM THE FAR LANE TO THE MIDDLE LANE WHEN THE STEERING TWITCHED ON ME AND PUT ME INTO WHAT I DESCRIBE AS HYDROPLANING ? THEN IT STEERED ME FAR RIGHT INTO THE GUARD RAIL. THE GOOD THINGS IS THE SAFETY FEATURES IN THE CAR ALLOWED MY SON AND I TO COME OUT UNHARMED ALSO I AVOIDED HITTING ANYONE OTHER THAN THE GUARD RAIL. AFTER THE ACCIDENT I DID SOME RESEARCH ON THE CAR AND DID FIND ANOTHER PERSON NOTING A SIMILAR ISSUE BUT THEY WERE ABLE NOT TO HIT ANYTHING. I WENT AHEAD AND POSTED MY OWN REVIEW TO SUBSTANTIATE HIS REVIEW (BOTH CAN BE SEEN - HTTPS://WWW.EDMUNDS.COM/INFINITI/Q60/2017/CONSUMER-REVIEWS/) THE FIREMAN AT THE SCENE DID NOTE MY TIRES WERE NOT AT THE BEST LEVELS - BUT THE TECHNOLOGY THAT INVOLVES STEERING SHOULD BE ABLE TO HANDLE ALL TYPES OF CONDITIONS ELSE THERE NEEDS TO BE A TURN OFF FEATURE THAT IS OBVIOUS. I HAVE A CLEAN DRIVING RECORD. I GOT INTO AN INTERSECTION ACCIDENT BACK IN LATE 90'S AND DO NOT HAVE A SPEEDING TICKET SINCE THE EARLY 90'S.

Parts: WHEELS
  • Date of Incident: Jun-19, 2018
  • Date complaint filed: 09:37 Aug-05, 2018

Takata recall. This car is equipped with 19? Rims and dunlap run flat tires. This is not an option. I have gotten 5 flat tires within a average of 3800 miles from pot holes. This is not normal wear and tear and is hazardous as well. Even the smallest pot hole can cause the tire? S side wall to blow out. You constantly have to check the roadway for pot holes as you are driving especially on highways when you are driving 55 miles an hour. These blowouts have occurred wherever i have encountered a pothole, whether it was in a small parking lot, side street or highway. I was told by dunlap that these tires are not made to drive in new york because of the extreme weather conditions and infiniti knows this. They are trying to save money on these cars by eliminating the spare and have no concern for the safety of the people on board. I had a blowout in the middle of a blizzard and feared for my life that i would not be able make it home since you can only drive 25 to a maximum of 50 miles with the blowout. This hazard was never disclosed to me when i leased the car. These tires need to be recalled in nys and replaced with safe tires.

Parts: TIRES
  • Date of Incident: Jul-02, 2018
  • Date complaint filed: 00:00 Jul-02, 2018

2017 Infiniti Q60. CONSUMER WRITES IN REGARDS TO UNSAFE AND UNUSABLE TIRES ON VEHICLE. *LD THE CONSUMER STATED 5 TIRES WERE REPLACED IN 2 MONTHS. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER A SOLUTION. *JS

Parts: STEERINGELECTRICAL SYSTEM
  • Date of Incident: Apr-06, 2018
  • Date complaint filed: 19:59 Apr-16, 2018

I was driving on the freeway saw something on my lane so i try to avoid it by changing lane but my wheels locked and power steering sign came on so i ended up driving over an object. I forced my wheel to the emergency lane safely after vehicles zooming by me on both lanes and to a complete stop. Shut the vehicle off, exited the vehicle to see scratches on my bumper. It was rather hard for me to force the wheel due to my medical disability from the military. I didn? T do a full inspection so went back into my vehicle turned the car on and the sign went away so i kept driving to my destination. While driving my vehicle didn? T feel the same it kept steering to the right. The next couple days i get in my car started driving but it kept steering to the right so i stopped the vehicle and checked again to see that i had a flat tire running on run flats and scratched rims. So i take the car to the nearest dealership to find out that the car was on recall on january 18, 2018 and i had leased this car on march 21,2018. The dealership then told me they can fix the power steering problem and my tires but the scratches on the rims was my fault and i had to pay out of my own pocket. Remind you this vehicle was titled new with 14 miles to start off with when i leased the vehicle. The car never warned me of a flat tire or low tire pressure also a glitch in the system while on reverse. The reverse camera monitor will black out. Faulty back up camera.

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