Infiniti QX60 Complaints

Infiniti QX60 Complaints
  • 111 Complaints
  • 11 Crashes
  • 1 Fires
  • 17 Injuries
  • 0 Fatalities
  • Consumers have filed a total of 111 complaints for QX60 models.

Recent Complaints

Parts: VISIBILITY/WIPER
  • Date of Incident: Apr-03, 2021
  • Date complaint filed: 20:06 Apr-05, 2021

Sunroof exploded when driving on the highway, we pulled over immediately and called infiniti customer service for technical help, they asked me to drive to nearest infiniti retail store to replace the glass. When we got the store, there's no mechanic because it's saturday. The staff there told me to come monday to see if they can determine the sunroof exploded by itself. They helped us cover the sunroof with hardboard and tapes. We drove to the retail store--hgreg infiniti monrovia on monday. Their technicist told us there's no way to determine the reason of explosion without checking the remain glass covered by the hardboard and claimed that they never heard about a case of sunroof explosion , if broken must be hit by other stuff, which is obviously lying since you can search out thousands of sunroof exploding cases online in one minute. We couldn't convince each other, so i left. The only help i am seeking from nhtsa is to offer a way to determine the causing, for instance, an authenticate third party to test the remain material. Only with the legally binding evidence, can i sue the unethical company.

Parts: VISIBILITY/WIPERUNKNOWN OR OTHER
  • Date of Incident: Mar-26, 2021
  • Date complaint filed: 23:20 Mar-28, 2021

On march 26, 2021 the sunroof exploded and shattered during commute home from work in dallas on i30 eastbound near the ferguson road exit. Traffic was surprisingly light and there were no large trucks near me.

Parts: UNKNOWN OR OTHERSERVICE BRAKESFORWARD COLLISION AVOIDANCE
  • Date of Incident: Mar-09, 2021
  • Date complaint filed: 19:24 Mar-09, 2021

I was driving on the freeway at about 1:40pm today(03/9/2021). All of sudden hear some kind of loud gun shot and 1 second later, my sunroof is shattered. Also, the forward collision system automatically breaks by itself when there is no vehicle or any kind of object.

Parts: EXTERIOR LIGHTING
  • Date of Incident: Feb-11, 2021
  • Date complaint filed: 00:00 Feb-18, 2021

TL* THE CONTACT OWNS A 2015 Infiniti QX60. THE CONTACT STATED THAT THERE WAS WATER ENTERING INTO THE HEADLAMP HOUSINGS. THE CONTACT STATED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO KELLY INFINITI (155 ANDOVER ST, DANVERS, MA 01923, (978) 774-1000) WHO STATED THAT THE HEADLAMPS ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER COVERED UNDER WARRANTY, AND OFFERED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

Parts: SEAT BELTS
  • Date of Incident: Feb-03, 2021
  • Date complaint filed: 00:00 Feb-08, 2021

February 3, 2021, i was driving home to dallas from a business trip in san antonio. My mother and daughter were with me. My daughter got tangled in the middle seatbelt of the second row. Instead of the seatbelt loosening up, it got tighter. I had no way to remove it. I called 911 in order for them to cut her out. My daughter began to throw up from the compression of the seatbelt around her stomach. The ambulance team checked her out and she is doing fine. The police did an incident report and was concerned that the seatbelt did not loosen up after pulled over to the median and parked the car. It got tighter and i could not pull it off of her.

Parts: ENGINE
  • Date of Incident: Jan-20, 2021
  • Date complaint filed: 00:00 Jan-21, 2021

TL* THE CONTACT OWNS A 2017 Infiniti QX60. THE CONTACT STATED WHILE DRIVING, THE VEHICLE WAS GETTING EXCESSIVE SMOG FROM THE EXHAUST. THE VEHICLE WAS TAKEN TO LOCAL DEALER AUSTIN INFINITI (8140 BURNET RD, AUSTIN, TX 78757 (512) 220-0920) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

Parts: POWER TRAIN
  • Date of Incident: Dec-27, 2020
  • Date complaint filed: 13:11 Jan-08, 2021

Ii bought this vehicle in 2019 with 16k on it they replaced the transfer case, with 73k on it i had to replace same transfer case again, now with 93k its has leaked again. This is a expensive venture as 4 other vehicle owners are suffering with the same problem

Parts: POWER TRAIN
  • Date of Incident: Dec-22, 2020
  • Date complaint filed: 00:00 Dec-29, 2020

WE OWN THIS VEHICLE FOR ALMOST THREE YEARS, SEVERAL TIME THE TRANSMISSION SEEMS SLUGGISH, SHUTTER, AND STOP IN HIGH WAYS WHILE IT ALMOST CAUSED SEVERAL ACCIDENTS. I PULLED IT ON SIDE GET IT TOWED TO DEALERSHIP AND WAS TOLD THE TRANSMISSION FAILED AND TOLD TO CALL INFINITI CONSUMER SERVICES, I DID THAT BUT WAS TOLD TO BAD WE CAN'T DO ANYTHING, IT SEEMS THAT SEVERAL OWNERS HAVE THE SAME KIND OF ISSUES, AND THE INFINITI CORPORATION KNOWS ABOUT IT. HERE IS THE RESPONSE I GOT FROM INFINITI CUSTOMER SERVICE. 12/29/2020 CASE # [XXX] VIN # [XXX] DEAR [XXX] , THANK YOU FOR TAKING THE TIME TO CONTACT INFINITI AND ALLOWING US THE OPPORTUNITY TO BE OF ASSISTANCE. PLEASE HAVE YOUR ATTORNEY SEND A LETTER OF REPRESENTATION TO THE FOLLOWING ADDRESS: INFINITI CLIENT AFFAIRS P.O. BOX 685003 FRANKLIN, TN 37068-5003 CASE #[XXX] HAS BEEN UPDATED TO DOCUMENT THIS CONCERN. PLEASE FEEL FREE TO SEND US AN EMAIL OR CONTACT US DIRECTLY AT 1-800-662-6200 (OPTION 7) WITH ANY QUESTIONS OR COMMENTS. HERE IS SOME LINK WITH CUSTOMER WITH THE SAME ISSUES HTTPS://WWW.TRUEDELTA.COM/INFINITI-QX60/TRANSMISSION-PROBLEMS-1224 HTTPS://YOUTU.BE/LQFBKCTQHYO INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Parts: VEHICLE SPEED CONTROLFORWARD COLLISION AVOIDANCE
  • Date of Incident: Nov-15, 2020
  • Date complaint filed: 23:03 Nov-15, 2020

Unexplained acceleration caused vehicle to exceed posted speed limit and driver? S desired speed. On a city street at approx 7pm i was increasing speed after sitting at a stop light, i slowly started to accelerate, i felt a jolt & vehicle suddenly picked up speed. Not knowing why this was happening i repeatedly pushed the cancel button on the steering wheel & pushed the brake pedal. Vehicle continued to pick-up speed when i stopped pushing brake pedal. I came to a complete stop & vehicle went to picking up quick speed without me pushing accelerator pedal. I pulled into vacant parking lot, put vehicle in park, removed my foot from brake pedal & vehicle accelerated high (rpms) by itself for a few seconds & stopped (went to normal idling). I turned vehicle off, restarted & the vehicle drove normally afterwards. I have reviewed owners manual & can? T figure out what i may have done to cause the unexpected vehicle acceleration that pushing the cancel button on the steering wheel and/or pushing the brake pedal wouldn? T turn off. I was not attempting to use speed control functions of the vehicle. Standard driving. I believe it was a vehicle malfunction and not driver action that created this unsafe situation. Thankfully surrounding traffic was light on what is typically a busy street.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jun-01, 2020
  • Date complaint filed: 16:25 Oct-30, 2020

The back hatch door does not always open when either using the car faub, button in the interior or manually on the hatch itself. It will partially open and then it will beep and try and close on its own, making it difficult to either put something in or take out of the back of car without it closing on your head because the sensor does not alert that i am there. Then to close the hatch i have to force it down because the close button on the hatch will not work... It? S been very frustrating because it? S been happening for months now. Sometimes it opens when prompted however the majority of the times it does not!

Parts: UNKNOWN OR OTHERELECTRICAL SYSTEM
  • Date of Incident: Oct-20, 2020
  • Date complaint filed: 15:26 Oct-29, 2020

MY CAR Infiniti QX60 2017 THE HORN STARTED TO HONK WITH NO REASON IT WOULDN'T STOP HONKING 1ST TIME, 2ND TIME IT HAPPENED IT WAS COMING SMOG FROM THE HORNS AND NOW THE HORN WON'T WORK CHANGED THE HORN FUSE AND IT WILL BURN IT EVERY TIME SO IT HAS A SHORTCUT SOMEWHERE SO NOW WE HAVE A CAR WITH NO HORN UNTIL IS FIXED!

Parts: SERVICE BRAKESPOWER TRAINELECTRONIC STABILITY CONTROL
  • Date of Incident: Oct-01, 2020
  • Date complaint filed: 18:22 Oct-24, 2020

FIRST OFF THERE IS A SAFETY BULLETIN ALREADY RELEASED. AND I KNOW 2 OTHERS WHO OWN THIS VEHICLE WHO HAVE THE EXACT SAME ISSUES. IT?S TIME TO ACTUALLY TAKE CARE OF YOUR CLIENTS AND FOX THE DRIVE TRAIN ISSUE. WHERE WHEN DRIVING AND TURNING ESPECIALLY AT SLOW SPEEDS THERE IS A VIOLENT VIBRATION THAT COMES FROM THE FRONT OF THE VEHICLE. PLEASE TAKE CARE OF YOUR CUSTOMERS. THE DEALERSHIP ORIGINALLY TOLD US THIS ISSUE WOULD BE REPLACED UNDER RECALL. THEN SAID SORRY IT?S JUST A BULLETIN NOW. BUT IT WILL TURN INTO A RECALL BEFORE THE WINTER. AND THAI WAS LAST YEAR. SO WE HAVE WAITED OVER A YEAR NOW AND THERE IS STILL NO OFFICIAL INFINITY QX60 2015 RECALL.

Parts: SERVICE BRAKES
  • Date of Incident: Sep-01, 2020
  • Date complaint filed: 13:41 Sep-16, 2020

Abs light goes on once or twice a week and stays on until car is turned off. My car isn't listed under recall with my vin number. It is within the make, model, and year same ad the other cars that are recalled for abs light.

Parts: VISIBILITY/WIPER
  • Date of Incident: Sep-06, 2020
  • Date complaint filed: 12:27 Sep-08, 2020

Traveling i-10 going 75mpg, and the sun roof exploded. Sounded like we had been shot. Nothing was in front of us when it happened. The interior shade was not opened , so no glass was blown in. There was a big hole with the glass being bulged outward (up. )

Parts: POWER TRAIN
  • Date of Incident: Aug-11, 2020
  • Date complaint filed: 22:06 Aug-18, 2020

I was driving on i-95 north in marryland when e. S. C(electronic stability control)light came on. I stopped at marryland house travel plaza and restarted the engine ,shifted to drive but car didnot and "check engine"light also came. Eventually i bought mass air sensor from dealer and installed it

Parts: FUEL/PROPULSION SYSTEMENGINEELECTRICAL SYSTEM
  • Date of Incident: Jul-17, 2020
  • Date complaint filed: 21:38 Aug-12, 2020

Car was running well and did not have any issues then went to start and car would not start, headlights started flickering, warning lights came on and car wouldn? T start. Was able to get it to start and drive home but power steering went out, could not accelerate on a hwy, lights continued to flicker. Was not switching gears. Once we got home turned the car off and have not been able to start it since. We had it towed to nissan dealership and they can? T figure out what is wrong and it? S been there for over three weeks. Nissan is saying we need a new $14,0000 engine. This is a three year old car with no problems, no indication of any issues and one day it just stops driving. Have researched this year, make and model and have heard this is a common problem. Infiniti has not done anything about it and says it? S not their fault. Don? T know where to go from here. This car needs to be recalled due to the numerous complaints about the same issue,

Parts: VEHICLE SPEED CONTROL
  • Date of Incident: Jul-19, 2020
  • Date complaint filed: 13:48 Aug-10, 2020

I accelerated the gas pedal all the way down while merging to the carpool lane on highway; i took the foot pressure off after merging the lane but car was kept on accelerating. I had to apply the brake several time during 15-20 seconds of this experience to bring the high acceleration down to normal. I took it to ontario california infiniti dealership on aug 8, 2020 and left the vehicle there for thorough checkup. I received a call on aug 10, 2020 from dealership service representative that they could not reproduce the issue.

Parts: POWER TRAIN
  • Date of Incident: Jul-10, 2020
  • Date complaint filed: 17:53 Jul-11, 2020

The transmision was realy bad on the freeway

Parts: AIR BAGS
  • Date of Incident: Jun-20, 2020
  • Date complaint filed: 09:47 Jun-29, 2020

Air bag warning light is flashy auto shop states 400 to fix the switch that has come unplugged

Parts: SERVICE BRAKES
  • Date of Incident: Jun-02, 2020
  • Date complaint filed: 00:00 Jun-22, 2020

Issue: every 2-3 months car has had a total break failure. By total brake failure i mean pedal goes all the way to bottom and seat belts tighten with 0 breaking power. Pumping breaks 2-3 times then returns to normal. Issue is not easily repeatable. Only other symptom is break pedal seems a bit softer than usual. Issue history: issue first started spring/summer 2019. Tried various items to fix issue including: bleeding break lines, switching master cylinder, etc. Car primarily serviced at jim lupient infinity dealer. Last item dealer wanted was to replace was the abs , but in big capital letters (may not fix issue). Contacted infinity consumer assistance and got 0 assistance. Infinity case number: 40461337 this car, as is, is a bad accident waiting to happen. We sold the car to the infinity dealer well bellow cost as could not in good conscience sell it to someone else due to how unsafe it is. This issue needs to be reported and investigated and potentially issue a recall. Issue similar to nhtsa id number: 11318845 infinity case number: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr

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