Infiniti Complaints

2015 Infiniti Q50
  • Date of Incident: Mar-30, 2024
  • Date complaint filed: Apr-17, 2024
  • Failed components: STEERING, ELECTRICAL SYSTEM, and UNKNOWN OR OTHER

Power steering failed while driving in parking lot looking for parking spot. Unable to turn wheel without hitting parked car. I was able to drive to end of the lot where there were less cars. Noticed that i was able to turn wheel so long as didn’t step on brakes. The steering wheel was also off alignment. This happed on a saturday evening, next day car was fine all the warning were off. Spoke to service person explained what happened. He basically said if the car is running fine they can check it out but may not find the problem. Since the car was running fine until it wasn’t. Car was parked in garage turned on the car all warning lights go on. Made appointment for 4/3/24 drove car to dealership which is not to far. The warning lights still on and no power steering. Analysis many dtc codes found related to this system:b2512 4was sig: c1b9000 dast system: c1138 4was circuit & c1a04 abs/tcs/vdc circ. Correction recommended to perform dast calibration first before performing further diagnosis. Cost $539. 15. They also did multi-point inspection items requiring immediate attention engine air filter cost $94. 99 grand total $641. 64 out of pocket. 4/3/24 picked up car. On that evening drove the car and as i’m pulling up on drive way power steering goes out again. I managed to get the car in garage. Once i’m in push button to close garage doesn’t work and car dies no power at all. Able to get car started by playing with battery cables. On dealership notes car was there 30 miles ago. Now they say wrong battery size. That battery was replaced by them on 2/28/22. Also the battery just past multi-point 2 days ago. New battery cost $232. 78 now out of pocket $874. 42. This is now 4/10/24. Drove that evening and front splash guard fall off had to tie wrap to hold whatever pieces are left. Took it to dealership they took no responsibility. I will need to replace it. I have all my receipts from them they are the only ones who have worked on my vehicle.

2015 Infiniti Q50
  • Date of Incident: Apr-08, 2024
  • Date complaint filed: Apr-14, 2024
  • Failed components: POWER TRAIN

My engine light came on at 115,946 miles causing my vehicle not to accelerate or shift properly which could have resulted in a accident. The vehicle was diagnosed at local nissan dealership with code p0720 and p0500 stating vehicle need a transmission. Prior to this diagnose this vehicle was diagnose twice by a nissan and infiniti dealership concerning the shifting and acceleration issues but could not duplicate the issue at the time. I see where numerous car buyers are stating they’re having the same issues with the infiniti brand at low miles and high miles.

2019 Infiniti Q50
  • Date of Incident: Feb-19, 2024
  • Date complaint filed: Apr-13, 2024
  • Failed components: ENGINE

Catastrophic engine failure. Metal debris in the oil. Manufacturer defect.

2020 Infiniti QX80
  • Date of Incident: Apr-09, 2024
  • Date complaint filed: Apr-10, 2024
  • Failed components: SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, and FORWARD COLLISION AVOIDANCE: WARNINGS

The brakes automatically engage without cause. The problem occurs at both city and highway speeds, from 20-75 mph. It is particularly bad when passing underneath a bridge. The car will abruptly stop. This has been ongoing for monthes. Sometimes, the vehicle will act inappropriately when the brake is applied by the driver. The car will attempt to accelerate. Other times the car will hard brake as if slamming the brakes.

2017 Infiniti QX60
  • Date of Incident: Apr-04, 2024
  • Date complaint filed: Apr-06, 2024
  • Failed components: POWER TRAIN and POWER TRAIN:AUTOMATIC TRANSMISSION

Dear infiniti consumer affairs, i am writing to express my concern about the recent transmission failure in my vehicle. This is the second time i have experienced a transmission failure in less than a year. The first transmission failure occurred on around may of 2023. The symptoms were as follows: the transmission gave out while on the highway, causing the vehicle to not start or drive. The transmission would not shift gears at 4000 rpms unless i let off the gas and then gave it gas again. I took my vehicle to the dealership on sometime in may 2024, and they replaced the transmission after they tried to do a valve body that was recommended by the warranty department. Later, i was told that the failure was caused by a faulty transmission and was on recall notice. The second transmission failure occurred on 4/5/2024. The symptoms were as follows: the transmission would not shift gears at 4000 rpms unless i let off the gas and then gave it gas again. The transmission would sometimes slip out of gear while driving. The transmission would make a grinding noise when shifting gears. My wife is taking the vehicle to the dealership on 04/08/2024, and they are currently diagnosing the problem. I am concerned that this is a recurring issue with my vehicle, and i am worried that it will continue to happen. I am also concerned about the safety of my vehicle, the safety of myself my wife and my kids as a transmission failure could cause both her and i to lose control while driving. I am requesting that you investigate this matter and take the necessary steps to resolve the issue. I would like to know what caused the transmission to fail, and i would like to know what steps can be taken to prevent it from happening again. I am also requesting that you provide me with a loaner vehicle while my vehicle is being repaired. My wife needs a vehicle for work, and she cannot afford to be without it. Thank you for your time and attention to this matter. If you need to reach

2017 Infiniti Q50
  • Date of Incident: Mar-06, 2024
  • Date complaint filed: Apr-05, 2024
  • Failed components: AIR BAGS

The airbag light came on for the passenger side. The dealership said i had to pay $246 to find out what the problem is. They told me the entire seat/airbag structure needed to be replaced at a cost of $6k-$13k. I searched the problem online and there is the exact recall for this car/problem but not my vehicle. I don’t feel like i should be responsible for a safety issue in a 7 year old car. I believe this model should be included in the recall. I also am requesting the $246 be refunded.

2015 Infiniti Q50
  • Date of Incident: Apr-03, 2024
  • Date complaint filed: Apr-03, 2024
  • Failed components: STRUCTURE:BODY

The miles on the car were changed and trying to sell without the information aswell as the car is trying to get sold as a salvage title car without dealer license on facebook but they tempered with the miles on the car making it look like it only has 30k when in reality it was last reported to have 180k

2016 Infiniti QX60
  • Date of Incident: Apr-02, 2024
  • Date complaint filed: Apr-02, 2024
  • Failed components: AIR BAGS

The airbag sensor light is flashing whether a passenger is in the seat or not. Infiniti has refused to investigate the issue and is stating that it is my responsibility to pay for the diagnostics despite the fact that this is an airbag related issue and is possibly related to the 2016 nissan recall.

2014 Infiniti QX60
  • Date of Incident: Mar-18, 2024
  • Date complaint filed: Apr-02, 2024
  • Failed components: AIR BAGS and UNKNOWN OR OTHER

I have an infiniti qx60 that has a hairbag malfunctioning for a long time now. I've taken it to be serviced by infiniti many times. However, they could never fix it. At one point, i decided to leave it alone until the last time i took the car in to be serviced. The person who was helping me noticed that i had two children car seats in the car, so he decided to tell me that this car isn't safe to be driving with young children in it. Don't know what to do since the warranties have expired. Plus, they couldn't fix it when i had warranties on the car. I'm afraid that my family is at risk driving this car. I would love to stop driving this car before something terrible happens to my children. However, it is our only means of getting around right now

2015 Infiniti Q50
  • Date of Incident: Mar-30, 2024
  • Date complaint filed: Apr-01, 2024
  • Failed components: STEERING

Car pulled to the left unexpectedly and constantly for like 5 mins staright then it corrected it self.

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