Infiniti QX80 Complaints

Infiniti QX80 Complaints
  • 30 Complaints
  • 2 Crashes
  • 0 Fires
  • 2 Injuries
  • 0 Fatalities
  • Consumers have filed a total of 30 complaints for QX80 models.

Recent Complaints

Parts: FUEL/PROPULSION SYSTEMELECTRICAL SYSTEM
  • Date of Incident: Nov-01, 2020
  • Date complaint filed: 08:09 Nov-02, 2020

I PURCHASED A 2016 QX80 LAST WEEK. AFTER FILLING MY CAR WITH FUEL, WITHIN 10 MINUTES, MY GAS GAUGE WENT FROM FULL, TO DOWN 3/4 OF A TANK OF GAS. AFTER ONLY 50 MILES OF DRIVING, WITH NO AIR CONDITIONING ON, I?M AT 1/2 OF A TANK ACCORDING TO MY FUEL GAUGE. THERE IS ABSOLUTELY NO WAY THAT CAN BE CORRECT.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Oct-24, 2020
  • Date complaint filed: 22:57 Oct-24, 2020

I was driving down a three lane st with no others cars near me. No cars in front or behind of me. When my sunroof exploded.

Parts: SERVICE BRAKES
  • Date of Incident: Oct-03, 2020
  • Date complaint filed: 14:00 Oct-07, 2020

I had my infinity 2016 qx 80 for 6 months and the breaks went out to the floor. I was only going over a speed hump, luckily. I pulled over and the caliper was against the inside of the rim. I was told the pin fell out. Very dangerous!

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Sep-19, 2020
  • Date complaint filed: 19:34 Sep-19, 2020

I have had this vehicle for a little over a year and since april, i have been stranded in different places. The reason is because i would go to get in my car and the battery was completely dead. The first time this happened, the dealership said it was a recall issue that they claimed to fix. This happened again 3 months later, at night with my baby at the grocery store. I went to get into my car and battery was dead yet again. Took it the dealership and they tried to tell me it was my fault because i don? T drive it enough. Mind you, i drive my vehicle every single day to work and to daycare etc. After fighting with them for a week, they finally fixed it, or so i thought. Today, i went to my sons soccer game and guess what, battery dead yet again! I have never in my life had an issue like this. This is an 80,000 vehicle and completely unacceptable to have had this happen 3 times in 6 months. I bought this car for safety purposes for me and my baby, and it is literally the exact opposite of what i needed. I have been stranded with my baby 3 times!!! This vehicle is an absolute joke and i beg anyone reading this to never purchase it! I will be speaking to an attorney regarding lemon laws. I want my money back and i will never purchase an infiniti again.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Jul-22, 2020
  • Date complaint filed: 14:16 Jul-24, 2020

I was driving down the road, only vehicle on the highway and it was a clear, hot, and sunny day. I heard a loud noise like a gunshot and then could hear the sound of air like riding with the window down. I looked around inside my car and didn't see anything so i pulled the shade a little from the sunroof and it was shattered.

Parts: SERVICE BRAKES
  • Date of Incident: Mar-13, 2020
  • Date complaint filed: 17:47 Apr-30, 2020

THE 2019 QX80 FORWARD EMERGENCY BREAKING SYSTEM (FEB) CONTINUOUSLY ENGAGES THE BRAKES WITHOUT WARNING OR AN OBSTRUCTION. ALWAYS WHILE A RAILROAD CROSSING IS IN SITE, SOMETIMES WHEN A REDLIGHT IS NEAR BUT (GREEN) WITH NO VEHICLES STOPPED AT IT. IT HAS ALSO DONE IT ON AN OPEN HIGHWAY & INTERSTATE AT SPEEDS OF 70 MPH WITH NOTHING AROUND. THIS CAUSES A VERY REAL CHANCE OF BEING REAR-ENDED, OR STARTELING THE DRIVER INTO CRASHING.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Apr-20, 2020
  • Date complaint filed: 19:12 Apr-21, 2020

MY WIFE IS IN QUARANTINE WITH OUR DAUGHTER IN OREGON. DRIVES THE QX80 EVERY 2 OR 3 DAYS, TO GO TO THE STORE FOR FOOD. QX80 STARTED UP JUST FINE, DROVE IT TO THE STORE AND PARKED IT. 35 MINUTES LATER, CAME OUT OF THE STORE WITH PERISHABLE GROCERIES, THE BATTERY WAS TOO WEAK TO START IT. HAD TO BE JUMP STARTED. SEEING THAT OTHERS ARE HAVING THE SAME ISSUE. CALLED THE DEALERSHIP ABOUT THE ISSUE. THEY CLAIM THERE IS A RECENT RECALL THAT MAY HELP WITH THE ISSUE. NO RECALL IN THE SYSTEM, BUT NOTICES FROM INFINITI SERVICE ON THIS POSSIBLE FIX OF REPROGRAMMING AN ELECTRICAL MODULE. PER THE LAST COMPLAINT, IT DOESN'T FIX IT. I CALLED THE DEALERSHIP, THEY ARE AWARE OF THE ISSUE. I WAS TOLD THAT DUE TO ALL THE ELECTRONICS IN THE CAR, THERE IS A LARGE DRAW ON THE BATTERY FROM ELECTRONICS AND A LOT NEEDED FOR START UP. WAS TOLD THE QX80 HAS TO BE DRIVEN FOR LIKE 30 MINUTES AFTER YOU START IT UP, JUST TO CHARGE THE BATTERY FOR WHAT DRAW IT TOOK TO START THE ENGINE. ALSO BEING TOLD THE QX80 IS NOT MEANT TO SIT WITHOUT BEING DRIVEN FOR A WEEK OR LONGER, AS THIS CAN CAUSE THE BATTERY TO DRAIN ENOUGH IT WILL NOT START. SO I USED THE EXAMPLE THAT I CANNOT LEAVE THE QX80 AT THE AIRPORT IF I WAS FLYING OUT AND GOING ON VACATION FOR A WEEK. THEY RECOMMENDED THAT I DO NOT DO THAT. ALSO RECOMMENDED THAT IF THE QX80 IS GOING TO SIT FOR SEVERAL DAYS, THAT I CAN PURCHASE AND HOOK UP A BATTERY CHARGER/MAINTAINER TO THE BATTERY. THIS WAS NOT SOMETHING TOLD TO ME WHEN I BOUGHT IT, DID NOT READ IT IN ANY VEHICLE INFO. PURCHASED A $90K VEHICLE AND I HAVE TO POP THE HOOD, RUN AN EXTENSION CORD TO AND DEPEND ON A $40 BATTERY CHARGER TO KEEP IT RUNNING. THIS IS NOT ACCEPTABLE FOR ANY VEHICLE. IF I WANTED A VEHICLE THAT I HAD TO CONSTANTLY PLUG IN AND CHARGE, I WOULD HAVE PURCHASED AN ELECTRIC CAR.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Apr-03, 2020
  • Date complaint filed: 12:52 Apr-10, 2020

I have been stranded numerous times with this vehicle. Some battery gremlin or electrical gremlin. Brought to the shop and they said there was a recall that was fixed. I went to the store 2 days later , came out with $400 worth of groceries and go to start my truck and nothing. Blinking flashing electric glitching. It took 15 minutes of just trying to jump it off!!! Annoying and dangerous!! Obviously the recall is not fixing the issue with this truck.

Parts: VISIBILITY/WIPERUNKNOWN OR OTHER
  • Date of Incident: Dec-18, 2019
  • Date complaint filed: 16:28 Feb-17, 2020

The car's rearview camera has no visibility when it's nighttime or dark outside. The rearview camera monitor is almost pitch black and too grainy. Sideview camera also shows no visibility (even though the car comes with these features) and changing brightness/contrast settings does not resolve the problem. During the day, there's visibility, but at night, the monitor is black and grainy. The dealership's maintenance department has not resolved the problem when car was brought for maintenance just 45 days after leasing the new vehicle. Infiniti's consumer affairs was contacted and they have not resolved the problem as well. This creates a huge safety hazard as when the sun goes down, nothing is visible in the monitor when backing up.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Feb-05, 2020
  • Date complaint filed: 19:20 Feb-05, 2020

ON THREE OCCASIONS THE BATTERY IN MY 2019 QX80 HAS DIED FOR NO APPARENT REASON. THE CAR IS A 2019 AND THE BATTERY DIED 8 MONTHS, 10 MONTHS AND NOW 13 MONTHS AFTER PURCHASING IT BRAND NEW. EACH TIME THE CAR HAS DRIVEN FINE IN THE MORNING ON MY WAY TO WORK BUT WHEN I TRIED TO TURN IT ON TO HEAD HOME IT DIDN?T START. I WAS INITIALLY TOLD IT WAS A BAD BATTERY AND THEN TOLD IT WAS AN ALTERNATOR ISSUE. I HAVE TWO YOUNG CHILDREN AND AM NOW SCARED TO DRIVE THEM IN OUR FAMILY VEHICLE OUT OF FEAR OF BEING STRANDED AGAIN.

Parts: SERVICE BRAKES
  • Date of Incident: Jan-19, 2019
  • Date complaint filed: 14:21 Jan-13, 2020

2019 INFINITY QX80 LIMITED 4 X 4--FAULTY AUTOMATIC BREAKING SYSTEM!!! CAR WOULD EMIT A BEEP BEEP BEEEEEEP AND THEN THE AUTO BRAKING SYSTEM WOULD ENGAGE AND CAUSE THE CAR TO COME TO AN ABRUPT STOP. THIS OCCURRED WITHIN THE FIRST 1000 MILES OF DRIVING AND CONTINUED FOR THE DURATION OF OWNERSHIP. THE CAR STOPPED ON THE FREEWAY ACCESS ROAD (35 MPH), STATE HIGHWAY 6 (50 MPH) IN RUSH HOUR TRAFFIC...., SIENNA PARKWAY (45 MPH), 290 (65 MPH) AND TURNING INTO DRIVEWAY (5 MPH). IT WAS INCONSISTENT, AND THERE WERE NO OBSTRUCTIONS (MOVING OR SEDENTARY) TO CAUSE THE SENSORS TO INITIATE THE BRAKES. IT WAS VERY DANGEROUS. I AM WRITING THIS SAFETY COMPLAINT, AS I HAVE CONCERNS THAT NISSAN IS NOT REQUIRED TO REPORT ISSUES IF THEY DO A VOLUNTARY BUY BACK. WE INITIATED A LEMON LAW CLAIM WITH NISSAN NORTH AMERICA. THEY WERE PROFESSIONAL AND QUICK TO RESPOND. THEY BOUGHT THE CAR BACK EXACTLY ONE YEAR FROM THE DATE OF PURCHASE. THE VEHICLE HAD 14,000 MILES AND WAS IN IMPECCABLE CONDITION. I WORRY THAT SOMEONE ELSE MAY BUY THE VEHICLE AND/OR THE ISSUE MAY GO UN-REPORTED. I HAD A PROBLEM FINDING ANY SIMILAR COMPLAINTS, WITH EXCEPTION TO THE MASS RECALL OF THE ROGUE IN CANADA FOR WHAT APPEARS TO BE A SIMILAR ISSUE (SAME PARENT COMPANY). ADDITIONALLY, THE 2020 MODEL WAS RELEASED AND DID LOOK TO ADDRESS OTHER ISSUES WITH THE VEHICLE (SCREEN/TECHNOLOGY), BUT NOT SURE IF THEY SAFETY ISSUE REGARDING THE BRAKES ENGAGING ON THEIR OWN WAS ADDRESSED.

Parts: FUEL/PROPULSION SYSTEMELECTRICAL SYSTEM
  • Date of Incident: Dec-23, 2019
  • Date complaint filed: 16:42 Dec-24, 2019

Went to start car after it was sitting over night (and temperature had dropped) and it would not start, requiring a jump. Nothing was left on overnight. Car required jump start two more times until i was able to take to dealer. I was told it was a defective battery and battery was exchanged. Three weeks later, after stopping for gas at 5am on way to work, car would not start again. Again nothing has been left on. Car is currently dead in my driveway. It is a 2019! Also, the door covering my gas cap no longer opens, requiring it to be pried open.

Parts: VEHICLE SPEED CONTROLSTEERINGSERVICE BRAKES
  • Date of Incident: Oct-17, 2019
  • Date complaint filed: 00:00 Nov-20, 2019

We have had several issues with our vehicle. It has been to the dealership 3 times since november 20, 2019. The first time we took the vehicle into the dealership, it was due to it bogging down. This happened when the vehicle was in motion and in both the city and interstate. The worst time, was when we were on the interstate driving around 70 miles an hour and went to accelerate to pass a vehicle. The vehicle bogged down and would not accelerate. It was taken to the dealership and they could not duplicate the problem. They updated the computer software and we were told this should resolve the problem. We picked up the vehicle on 9/23/19 and the vehicle immediately began to demonstrate the same problems. The vehicle was returned to the dealership on 9/25/19. At this time, mr. Junot rode with a technician and was able to duplicate the problem. The repined the ecm connector and cleared all the codes. We were able to pick up the vehicle on 10/3/19. The vehicle continued to drive sluggish and bog down. On 10/15/19, the customer was driving the vehicle in the city, when it began accelerating on its own and the steering and brakes locked up. She was able to put the car into park and coast into a parking lot. The dealership was called on 10/16/19 and we were told to bring the car in on 10/17/19. They were not able to duplicate the problem and called in a dst specialist. We were told that he would not be at the dealership until monday, november 18th. [xxx]. Met him at the dealership that morning. He talked to the dst and reviewed all the issues we have had. We did not receive a call from the dst and received an email from infiniti stating that they could not duplicate the problem, so they replaced the battery. My husband had to call to get the details of the report. We were told we could pick up the vehicle on 10/21/19. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr

Parts: ENGINE
  • Date of Incident: Aug-02, 2018
  • Date complaint filed: 13:38 Sep-26, 2019

First i want to make it clear that i love my vehicle, however it has an issue with starting the engine occassionaly. In the beginning i was blaming it on the battery, i had that checked several time and all seemed to be ok? After several times of this happening i decided i was losing confidence in the testing and i purchased a new battery. That seemed to take care of the problem for 10 months, when it started again and has happened 3 times since. I had a friend jump start me and i drove staight to the dealership i had purchased the vehicle and battery from. It was again tested and nothing showed? I left it over the weeked and it was checked and tested again on monday i picked it up after work and they had not been able to find anything wrong, therefore i took it home. This was july 27th and this past friday sept. 20th it happened again? I had another jump start drove home, as the dealership was not open. When i got to my house i turned off the engine and tried to start it and it fired right back up? I'm just hoping there is someone out there that can give me a hint at what could be causing this? Thanks in advance for any thoughts. This has only happened when the vechicle is in an stationary off position.

Parts: VEHICLE SPEED CONTROL
  • Date of Incident: Jun-20, 2019
  • Date complaint filed: 00:00 Jun-20, 2019

The cruise control does not work going down a hill. It works on a level road. It works going up a hill. I set it at say 50 mph on us route 30, boswell, pa going down a hill and without applying the brakes the vehicle would be going 60 mph at the bottom of the hill. This is dangerous. Dealer told me not to use the cruise control going down a hill!

Parts: UNKNOWN OR OTHER
  • Date of Incident: Apr-28, 2019
  • Date complaint filed: 09:47 Jun-17, 2019

Sunroof spontaneously burst while driving on a highway. There did not appear to be any objects that hit the sunroof. The glass looked as though it shattered from the inside out. Fortunately, the sunroof cover was closed, otherwise shards of glass would? Ve ended up all over driver and passengers. Infiniti dealership would not cover repair. Dealership stated this was a rare thing, but upon mentioning several reports of this happening online, dealership stated ,? We see about 1 a month?.

Parts: SEAT BELTSAIR BAGS
  • Date of Incident: Feb-15, 2019
  • Date complaint filed: 00:00 Feb-27, 2019

TL* THE CONTACT OWNS A 2018 Infiniti QX80. WHILE DRIVING APPROXIMATELY 38-40 MPH, THE DRIVER OF AN ONCOMING VEHICLE FAILED TO YIELD THE RIGHT OF WAY AND CRASHED INTO THE DRIVER'S SIDE DOOR AND DRIVER'S SIDE FRONT FENDER OF THE CONTACT'S VEHICLE. THE DRIVER'S FRONTAL AIR BAG DEPLOYED; HOWEVER, THE SIDE CURTAIN AIR BAGS FAILED TO DEPLOY. THE CONTACT ALSO STATED THAT THE SEAT BELT FAILED TO RESTRAIN HIM FROM MOVING FORWARD. THE CONTACT SUSTAINED A CONCUSSION. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. A LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,400. *DT*JB

Parts: UNKNOWN OR OTHERENGINE
  • Date of Incident: Jan-14, 2019
  • Date complaint filed: 00:00 Jan-14, 2019

I TRIED TO OPEN THE BACK OF THE VEHICLE AND I COULD NOT SINCE I DID NOT PRESS LONG ENOUGH. THEN I TRIED TO DO THE SAME FROM INSIDE THE VEHICLE BUT AGAIN I COULD NOT SINCE AGAIN I DID NOT HOLD THE BUTTON LONG ENOUGH(I BOUGHT THIS VEHICLE FOR MY WIFE AND I WAS DRIVING IT FOR THE SECOND TIME DUE TO SNOW). I THOUGHT MAYBE I SHOULD TURN OFF THE VEHICLE AND TRY AGAIN SINCE MY LOGIC WAS IF THE TRUCK IS RUNNING DUE TO SAFETY REASON THE BACK DOOR MIGHT NOT BE OPENING. AS SOON AS I TURNED OFF THE CAR WITH IT STARTED TO ROLL BACKWARDS SINCE IT WAS ON SLIGHT SLOPE. OUR 3 DAUGHTERS WERE NEARBY AND I WAS SCARED THEY MIGHT BE NEAR THE BACK SIDE BUT THANK GOD THEY WERE ON SIDE OF THE TRUCK. I KEPT RUNNING WITH THE TRUCK TILL I CAN GET IN IT AND STOP IT. I GOT HURT ON MY KNEES AND BLOOD STARTED TO COME BUT I WAS LUCKY ENOUGH TO STOP IT. I WANT INFINITI TO LOOK INTO THIS ISSUE ASAP SINCE I DON"T WANT ANYONE HURT OR EVEN WORSE. IT IS 2017 Infiniti QX80. SEE ATTACHED VIDEO.THANK YOU. (XXXX) OWNER OF THE VEHICLE. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *DT CONSUMER STATED CAR STARTED TO ROLL BACK WHILE IN PARK. *JB

Parts: UNKNOWN OR OTHERSTRUCTURESTEERING
  • Date of Incident: Feb-02, 2018
  • Date complaint filed: 07:39 Oct-27, 2018

Consistent popping noise from the rear and front of the vehicle which has progressively gotten worse. This issue has effect the overall safety of me family. When driving at rate of speed of about 40-45mph the truck starts to shake making it very hard to keep control. Most recently when making a turn i begin to hear a clicking noise. My vehicle currently has about 27k miles and i have had nothing but problems since i purchased this united in 2017. I have taken my car into the dealership several times for this problem and still to this day no seems to know what? S going on. This issue is very unsafe for me and my family and i demand that the manufacturer of this vehicle nissian replace my vehicle immediately.

Parts: VISIBILITY/WIPER
  • Date of Incident: Sep-15, 2017
  • Date complaint filed: 13:36 Oct-25, 2018

The vehicle was stationary and parked in my driveway with the windshield facing toward the street. Passing traffic evidently kicked up a rock chip and caused the windshield to crack all the way down the middle. In my experience, it is not typical for a windshield to crack from the top of the glass all the way to the bottom of the glass due to a rock strike while the vehicle was stationary relative to the projectile.

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