Jaguar Complaints

  • 92 Complaints
  • 12 Crashes
  • 4 Fires
  • 19 Injuries
  • 0 Fatalities
  • A total of 92 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 20.7%, or 19 of those complaints have caused some degree of injury. 13.0%, or 12 were crash related, and 4.3%, or 4 complaints describe fire-related incidents.

Recent Complaints

Parts: ENGINE
  • Date of Incident: Sep-30, 2020
  • Date complaint filed: 14:32 Oct-14, 2020

I purchased a 2019 jaguar f pace from a dealership in new jersey on october 5th 2019. I was the 2nd owner and the car already had 19k miles on the odometer. When i purchased the car, the dealership told me that the car is well serviced and maintained and is under warranty until 2024/60k miles which is until 60k miles or 5 years. So i happily bought it as it was in a great condition. Upon asking them when the next service is due, they mentioned at 32k miles or 12 months whichever comes first. On sept 28th 2020, my car reached 32k miles so i scheduled its servicing with jaguar dealership (not the same dealership i purchased my car from). Along with service, my car was also showing check engine light alert on the dashboard. Jag dealership diagnosed the issue and found some issue with the timing belt/tensioners in the engine of the car for the reason of check engine light on. They told me this will not be covered in warranty as the car has no previous service record from when it was 1st sold to its first owner in 2018 until the service which they just did after i brought them my car. I them spoke to the dealership from whom i purchased the car asking if they have the service record/oil change record on the car when they sold me. They said they cannot provide any record history on the car. Now i have to pay $4100 from my pocket even when my car is under warranty because the car was not maintained as per jaguar guidelines, and since i was told to do the service only when my car gives an alert with 32k miles or 12 months, which is what i did. Also as per jaguar maintainence guidelines, if oil change is done, the car is good for 16k miles, but my dealership who sold me the car is saying i should have changed at every 3k miles i drive which is absolutely nonsense and i believe that is something that should've been explicitly pointed out at the time of sale. I feel cheated.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Sep-08, 2020
  • Date complaint filed: 10:47 Sep-09, 2020

I started my vehicle as usual. It was a hot day outside in washington. The car had been parked outside with the sun directly above. (inside the vehicle it was extremely hot) i immediately went to turn on the ac. It took a second to finally come on and then it didn? T blow any cool air. I rechecked that i had it on the coolest temp possible. I drove around approximately 37 minutes and still no a/c. I have no idea how it went out or why. I checked my recalls and it stated all updates have been made to my vehicle and no recalls.

Parts: VEHICLE SPEED CONTROLSERVICE BRAKES
  • Date of Incident: Aug-30, 2020
  • Date complaint filed: 00:00 Sep-02, 2020

TL* THE CONTACT OWNS A 2015 Jaguar XJ. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 20 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED TO APPROXIMATELY 50-60 MPH. THE CONTACT STATED THE DRIVER APPLIED THE BRAKES HOWEVER, THE BRAKES FAILED TO STOP THE VEHICLE. THE DRIVER KEPT THE BRAKE PEDAL DEPRESSED UNTIL THE VEHICLE FINALLY CAME TO A STOP. THE CONTACT WAS UNSURE IF THERE WERE ANY WARNING LIGHTS ILLUMINATED. THE CONTACT HAD NOT CONTACTED THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,900.

Parts: TIRES
  • Date of Incident: Jul-14, 2020
  • Date complaint filed: 12:53 Jul-21, 2020

MY WIFE WAS DRIVING THE 1998 Jaguar XE 20D WITH ABOUT 13,000 ON ODOMETER, ON THE HIGHWAY (I-95) AT NORMAL SPEEDS WHEN SUDDENLY SHE SAW IN AN INSTANT THAT THE DASH INDICATED A PROBLEM WITH THE TIRE AND THE CAR STARTED TO JERK TO THE OTHER LANE AND SHE COULD BARELY BRAKE. LUCKILY NO ONE WAS INJURED NOR WAS THE CAR DAMAGED OR HIT. I CAME OVER AND WHEN I ARRIVED I SAW THAT THE REAR PASSENGER TIRE HAD BASICALLY DISINTEGRATED. THE THREAD WAS OUT OF THE TIRE AND THE SIDES OF THE TIRE EMBEDDED IN THE WHEEL RIM WHICH HELPED AVOID DAMAGE TO RIM AS THE CAR WAS RIDING ON THE RIM AT THAT POINT. A SUPPORT TRUCK FROM FLORIDA DOT CAME AND ASSISTED IN INSTALLING SPARE TIRE. TECHNICIAN NOTED THAT THERE WAS NOTHING THAT SEEMS TO HIT THE TIRE. IT SEEMED TO BE A CATASTROPHIC FAILURE FROM THE TIRE. CAR HAS ONLY 13,000 MILES. TIRES ARE ALWAYS INFLATED TO CORRECT RECOMMENDED PSI. PERHAPS THESE TIRES NEED TO BE RECALLED?

Parts: ENGINE
  • Date of Incident: Jul-20, 2020
  • Date complaint filed: 11:37 Jul-21, 2020

While driving check engine light illuminated. Stopped to get gas and after restart the check engine light was gone. Later that evening while driving normal speed limit there was a loud chatter from the engine and then white smoke billowed from the exhaust. Pulled over to the side of the road and tried to restart. One click but the vehicle did not restart.

Comparison List:
Comparison list is empty, please add cars.