Jeep Complaints

  • 10847 Complaints
  • 485 Crashes
  • 189 Fires
  • 357 Injuries
  • 5 Fatalities
  • A total of 10847 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 3.3%, or 357 of those complaints have caused some degree of injury. 4.5%, or 485 were crash related, and 1.7%, or 189 complaints describe fire-related incidents.

Recent Complaints

Parts: POWER TRAIN
  • Date of Incident: May-11, 2021
  • Date complaint filed: 22:30 May-12, 2021

Power transfer unit failed , 2014-2017 models the same as mine have been recalled for this very type of failure. My 2018 was build with exact same ptu assembly. I think mine should be covered under this recall was driving to store on hwy 26 8 miles west of swan valley idaho, cruise control set at 65 mph , loud bang, lost all forward motion,coasted to side of road, put in park and vehicle rolled backwards into dirt on side of hwy, braked and set park brake, called tow truck and vehicle is at local jeep dealership, could have killed me if conditions were different.

Parts: VEHICLE SPEED CONTROLSTEERINGSERVICE BRAKES
  • Date of Incident: May-11, 2021
  • Date complaint filed: 17:28 May-12, 2021

I was stooped at a red light on a hill when the light turned green all lights in car turned on the brakes went out and the steering wheel locked. I was on a hill and almost crashed into a wall. I had no control over the car. Don't know how this happened. I was able to mange and pull to the side of the curve. I turned the car on and off a few times and the car went back to normal. I was very lucky i didn't crash into the wall or another car. This was at a busy intersection and i could have kiiled myself or and someone else. I have not driven the car since only my husband because im very scared. Today the malfunction light come on and we don't know if this is related. We called chrysler and explained the situation but they can only schedule an appointment to see the car on 5/17/2021. This is a very serious issue and im surprised they wont see the car right away. And told us to wait another 5 days. I don't trust this car until it gets checked.

Parts: POWER TRAINELECTRICAL SYSTEM
  • Date of Incident: Apr-17, 2019
  • Date complaint filed: 12:08 May-12, 2021

TRANS SERVICE SHIFT LIGHT. I HAVE A 2016 Jeep Cherokee TRAIL HAWK. TODAY (5/12/2021) IS THE THIRD TIME I'VE BROUGHT MY JEEP IN FOR THIS PROBLEM. FIRST WAS ON 04/17/2019 @ 17,330 MILES. SECOND WAS ON 02/04/2020 @ 21,917 MILES. THE THIRD WAS TODAY 05/12/2021 @29,046 MILES. EVERY TIME THEY HAVE TO CHANGE THE BEZEL AND THE HARNESS FOR THE TRANSMISSION SHIFTER. I KNOW THIS IS AN ISSUE FROM RESEARCHING THIS PROBLEM WITH OTHER JEEP CHEROKEE OWNERS. JEEP NEEDS TO FIX THIS PROBLEM OR PAY ME EVERY TIME I HAVE TO TAKE OFF OF WORK TO BRING MY VEHICLE INTO THE SHOP.

2020 Jeep GRAND CHEROKEE
Parts: UNKNOWN OR OTHER
  • Date of Incident: May-11, 2021
  • Date complaint filed: 11:32 May-12, 2021

Uconnect is the stereo in this vehicle. It has been replaced 4 times. It glitches and causes the system to freeze and restart itself. The dealership has done all they can do and sent me a picture of the response they received from jeep to wait for an update. I reached out to jeep, they told me to contact uconnect. I did and i get the same response, even from the people in higher positions. My issues are 1) safety - this screen is used for the back up cameras. What if i back over someone or something? 2) heated steering wheel and seats are also controlled from this panel. I live in nebraska and i do not want to freeze my butt off or fry it off just because i can't access the buttons. Again, my number one concern is the safety of not being able to accurately access the back up cameras. I am supposed to wait for this update to happen in june or july. I have been dealing with this since i got the vehicle in april of 2020. This occurs when backing up, hot or cold outside, driving anywhere, forward, backwards, in town, on the highway. Any time, no specific rhyme or reason for when it happens! I have videos as well but it appears that i can not load them because they are a mov file. The mileage and dates provided are the most recent. As stated above, there have been several instances and radio replacements.

Parts: ENGINE
  • Date of Incident: May-11, 2021
  • Date complaint filed: 08:28 May-12, 2021

I was sitting stationary leaving out of a parking lot waiting to turn right onto a main road from a business. As traffic cleared and i began to pull into traffic numerous malfunction lights showed on the dash, some solid and one flashing, and the vehicle would not accelerate. I lost all throttle control and the vehicle would only idle or very slightly accelerate to 1-2 mph. This caused other cars on the road to brake aggressively or change lanes to avoid hitting me. I was able to idle to the next entrance and pull the car over and park it. Was necessary to recover the vehicle to a repair facility and was diagnosed as an internally failed throttle motor causing the vehicle to go into "limp mode". The local jeep dealer had the new throttle motor in stock indicating to me this is a known and common parts failure. This situation was very dangerous and could have ended up much worse.

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