I was never sent anything regarding my recall, so i’m kind of upset now it’s been since june 8th, apparently, since recalls been made and now come november my insurance is going to 138. I can’t afford that with daycare and other expenses. I’m going to jeep dealership tomorrow! And going to speak to supervisor. But please make this right it’s utterly unacceptable to have said in usaa ap that my insurance is increasing due to negligence of the dealership to inform me of my recall. I have two kids and not a happy momma right now
The service shifter light came on and keeps coming on sporadically. I was dismayed to learn that there are numerous complaints regarding the service shifter light on the 2017 jeep cherokee. Has this ever been formally addressed.
I was driving down i-55 s in marion, arkansas on 21 september 2023 at 620 in the morning headed towards memphis when i heard a crack and glasses shattering above my head. I knew my sun roof had to have been broken. I pulled over and opened the automatic shade and my entire sunroof had been shattered. The inside of my car was completely covered in glass. There was no object that i saw that could have done this, it was roughly 65f outside, at 620am, with clear skies. I had to drive back to my boyfriends house in marion to leave the car in his driveway and call my insurance company to file a claim and reserve a rent a car. There is still glass shards sticking out of the sunroof, which i cannot remove without injuring myself or furthering damaging the roof. The car is currently available for inspection and hasn’t not been inspected. There was no warning signs. I had opened my sunroof just last week and had no issues, there wasn’t any cracks or damages. I was driving roughly 70 mph and had several cars around me including a semi trailer, had i not had my shade closed i would have been covered with glass and may of gotten glass in my eyes which would have impacted my ability to see and may have caused an accident.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2014 jeep cherokee. The contact stated while driving at an undisclosed speed, an alert sounded, indicating that the 4wd was unavailable. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power transfer unit pump. The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related it to nhtsa campaign number: 20e037000 (power train) but the vin was not included. The manufacturer was notified of the failure but referred the contact to the nhtsa hotline for assistance. The failure mileage was 123,000.
The contact owns a 2020 jeep grand cherokee. The contact stated while driving approximately 15 mph, the vehicle in front of the contact had lost control and ended across the lane. The contact stated that the road was a gravel road and the driver of the other vehicle had created a dust cloud which obscured the vehicle. The contact stated that her vehicle crashed into the other vehicle on their passenger side front door. The contact stated that as her vehicles driver's side front end crashed into the side of the other vehicle, the air bags had only partially deployed once the contact's vehicle had stopped forward momentum due to the crash. The contact stated that her driver hit his head on windshield and his chest hit the steering wheel. The contact stated that he was not cut only bruised on the forehead and chest. The contact stated that the shoulder strap of the front passenger seat belt had caused bruising on her left shoulder and rib cage and she was in pain. The contact stated that emergency services transported her to the emergency room for evaluation and later her driver drove himself to the emergency room for evaluation. The police were on scene and wrote a report. The contact stated that both vehicles were not drivable and her vehicle was towed to an impound lot. The contact said that her insurance provider declared the vehicle a total loss and had determined that the air bags had not deployed as designed. The manufacturer had not been informed of the failure. The failure mileage was approximately 16,273.
While driving in town my passenger side seat headrest exploded suddenly making a very loud noise causing me to think something had hit my vehicle which caused me to swerve in traffic.
The contact owns a 2012 jeep wrangler. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was previously repaired by the dealer under nhtsa campaign number: 19v018000 (air bags), and the contact was informed that the clockspring needed to be replaced. The vehicle was then taken to an independent mechanic, who diagnosed that the clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the vin. The failure mileage was 167,338.
For the 2nd time, the latches that secure the soft top have failed to keep the soft top secured to the vehicle. Once in 2020 and now in 2023. Mph in 2023 was 65 and with 21000 miles on it.
The parking brake has engaged several times at low speeds in parking lots, comes on when turn the vehicle on, and when placed into park. Not sure if it will do it during high speeds, at the shop now. It happened during the power transfer unit failed and should be looked at as a part affected by that. We had no issues until the ptu failed, and the parking brake started coming on when we put the vehicle into park, then would do it, the last time, the parking brake must have been instructed by the ptu to engage while the vehicle was in motion or shorted from a electrical surge from the ptu. The dealer doesn't think they are related, but i disagree. The service transmission, service 4wd, system unavailable, check engine light, abs, traction control, brake light, all came on and the parking brake engaged while pulling out into traffic, i got it to the next drive while dragging the rear tires, i was going about 20-25 mph.