Kia Optima Complaints

Kia Optima Complaints
  • 727 Complaints
  • 45 Crashes
  • 47 Fires
  • 39 Injuries
  • 2 Fatalities
  • Consumers have filed a total of 727 complaints for Optima models.

Recent Complaints

Parts: ENGINE
  • Date of Incident: May-11, 2021
  • Date complaint filed: 17:16 May-12, 2021

MY 2016 Kia Optima IS USING A QUART OF OIL EVERY 1000 MILES.THE DEALERSHIP SERVICE DEPARTMENT DID A OIL CONSUMPTION TEST AND CONFIRMED THE CAR WAS USING THAT MUCH OIL AND IT WAS NORMAL OIL USE ACCORDING TO KIA.I TOLD THEM I DIDN?T AGREE THAT IT WAS NORMAL AND THE SERVICE DEPARTMENT MAN AGREED IT WAS A LOT OF OIL TO USE BUT SAID HE HAD TO GO BY KIA?S GUIDELINES AND I COULD FILE A COMPLAINT ON THE KIA WEBSITE. I FILED A COMPLAINT WITH KIA AND WAS CONTACTED 3 WEEKS LATER AND TOLD THE SAME THING THAT 1 QUART OF OIL EVERY 1000 MILES WAS WITHIN KIA SPECIFICATIONS.THE CAR IS STILL UNDER THE 100,000 MILES EXTENSION WARRANTY AND THE DEALERSHIP HAS DONE ALL OIL CHANGES

Parts: ENGINEELECTRICAL SYSTEM
  • Date of Incident: Jan-01, 2016
  • Date complaint filed: 00:00 May-11, 2021

TL* THE CONTACT OWNS A 2015 Kia Optima. THE CONTACT STATED THAT THE DRIVER?S SIDE FRONT WINDOW WAS UNABLE TO CLOSE COMPLETELY. THE VEHICLE WAS TAKEN TO LOCAL DEALER ALM KIA SOUTH (4310 JONESBORO RD, UNION CITY, GA 30291, (678) 261-8409) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN COMPONENT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE CONTACT ALSO STATED THE VEHICLE WAS GAIN TAKEN TO ALM KIA SOUTH TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.

Parts: ENGINE
  • Date of Incident: Apr-15, 2019
  • Date complaint filed: 00:00 May-10, 2021

EVERY SINCE I BOUGHT MY 2015 Kia Optima FROM THE KIA DEALERSHIP IN WOODSTOCK GA I HAVE NOTICED A STRANGE SMELL LIKE BURNING OIL IN THE ENGINE I COULD SMELL IT INSIDE MY VEHICLE WHILE DRIVING AS WELL .ALSO THE ENGINE ALWAYS SEEMED TO BE RUNNING HOT AND CERTAIN DAYS IT TOOK NUMEROUS TRYS TO MAKE THE CAR START .ALSO MY LIGHTS WOULD CONSTANTLY FLICKER INSIDE THE VECHILE .I HAVE PAYED OFF MY KIA AND SOLD IT NOW BUT I RECEIVED A LETTER STATING I WOULD BE BE ELIGIBLE FOR SOMEKIND OF COMPENSATION EVEN AFTER IT WAS SOLD I'D LIKE MORE INFORMATION ON THIS I LOST THE FIRST LETTER I WAS SENT SO PLEASE LET ME KNOW ALL MY OPTIONS HERE THANK U AND GOD BLESS MY MY CAR WAS A 2015 KIA OPTIMA I BEGAN FINANCING THE VECHILE THROUGH ALLY ON 12/04/2018 IT WAS PAID OFF 10/31/2019 ALSO I KEPT HEARING A KNOCKING SOUND THE WHOLE TIME I DROVE MY VEHICLE COMEING FROM MY ENGINE AS WELL AS A BURNING SMELL WHILE DRIVING

Parts: FUEL/PROPULSION SYSTEMENGINE
  • Date of Incident: May-07, 2021
  • Date complaint filed: 15:37 May-09, 2021

Vehicle consumes oil at high rate. Approximately 5 qts per 3000 miles driven sometimes more often. After new oil is added, acceleration will delay at times, usually when starting from a complete stop. When the vehicle begins moving forward a cloud of bluish/white exhaust will be created. The clouds of exhaust occurs more often just after an oil change or oil is added. Will continue for the first 1000 miles then will become less frequent as more oil is consumed and the amount remaining in the oil pan is lessened. Has occurred since i purchased the car.

Parts: ENGINEELECTRICAL SYSTEM
  • Date of Incident: Jan-06, 2020
  • Date complaint filed: 08:07 May-09, 2021

I? Ve had this car going on three years sometimes not all the time i will go to start it and it will barely start so i took it to the dealership three times when i got my oil change and they checked the battery but they? Re saying the battery is good and the starting system the car will just be sitting in my garage and i try to start it it just sounds like it? S barely starting and then the next time i started it? S fine

Parts: ENGINE
  • Date of Incident: Apr-26, 2021
  • Date complaint filed: 00:00 May-04, 2021

TL* THE CONTACT OWNS A 2015 Kia Optima. THE CONTACT WAS DRIVING AT 75 MPH, WHEN SHE SLOWED DOWN TO 50 MPH TO SWITCH LANE THEN ATTEMPTED TO ACCELERATE HOWEVER, THE VEHICLE WOULD NOT EXCEED 60 MPH. THE VEHICLE WAS DRIVEN FOR ABOUT 2 MORE MILES BEFORE IT WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE ALTERNATOR WAS REPLACED HOWEVER, THE VEHICLE FAILED TO RESTART. THE INDEPENDENT MECHANIC THEN CONTACTED A KIA DEALER AND WAS INFORMED BY THE DEALER THAT THERE WAS A RECALL FOR THE VEHICLE WITH NHTSA CAMPAIGN NUMBER: 20V519000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS THEN TOWED TO PARKWAY FAMILY KIA (22555 US-59, KINGWOOD, TX 77339) TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE DEALER DETERMINED THAT THE FAILURE WAS DUE TO THE RECALL. THE DEALER THEN SENT THE DIAGNOSTIC FINDINGS TO THE MANUFACTURER FOR THE RECALL REPAIR APPROVAL HOWEVER, THE MANUFACTURER INFORMED THE DEALER THAT BECAUSE THE CONTACT HAD NOT DONE THE MANUFACTURER COMMUNICATIONS PRODUCT IMPROVEMENT UPGRADE: VPI1802 (ENGINE) THE RECALL WOULD NOT BE HONORED. THE CONTACT STATED THAT SHE NEVER RECEIVED THE NOTIFICATION FROM THE MANUFACTURER ABOUT THE PRODUCT IMPROVEMENT UPGRADE BECAUSE IT WAS SENT TO AN OLD ADDRESS THAT SHE NO LONGER LIVED AT. THE VEHICLE REMAINED AT THE DEALER UNREPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.

Parts: ENGINE
  • Date of Incident: Apr-27, 2021
  • Date complaint filed: 03:11 May-03, 2021

I was driving my car on the expressway and suddenly it's stopped i tried to turning it back on but it wouldn't start. I had it towed to a nearby auto shop and the mechanic told me it was an electrical issue and they couldn't touch it. He also said it smell like something blow up it smelled like smoke. The next day i had it towed to the kia dealership. Their mechanic and customer rep are telling me because i didn't do the recall on time the car would not be covered and i had to pay $7008. 00 out of pocket even though i never got a notice for a recall. In their system they had a different address, and were able to updated my address and still told me i was liable because there are ways of checking for recalls.

Parts: ENGINE
  • Date of Incident: Mar-21, 2020
  • Date complaint filed: 21:18 May-01, 2021

My car is rapid losing oil in between regular oil changes. I have to constantly put oil in weekly and there not has there ever been any leaks. The oild is burning off way faster then it should burn. So on top of routine maintenance i have to purchase oil on top of it. The timing chain is suffering due to the engine going dry way too fast. This is a recall issue there is nothing wrong with my vehicle. This is very dangerous for someone unaware of this type of issue. The oil turns black quicker then it should as well. My mechanic said you all need to replace these right away or something bad is going to happen. It has taken a year for me to figure out how to report this issue.

Parts: VEHICLE SPEED CONTROLSERVICE BRAKES
  • Date of Incident: Apr-17, 2021
  • Date complaint filed: 18:55 Apr-28, 2021

I was driving up a hill and as i reached the top of the incline, my car stopped accelerating. I then attempted to use my brakes and i barely tapped them, but they reacted as if i slammed on my breaks. I took my foot off of the brakes and i began rolling backwards even though my car was still in drive. My brakes were then locked, i put my car in park and then turned off & then back on my car without removing the key. I then put my car back into drive, however, my gas pedal was still not working. I then turned my car off again, removed the key, put the key back, then restarted and went back into drive and it began to work again. There was not an issue after that.

Parts: UNKNOWN OR OTHERELECTRICAL SYSTEM
  • Date of Incident: Mar-15, 2020
  • Date complaint filed: 14:11 Apr-28, 2021

The cars usb port always disconnects from the cell phone cord. It cuts off my sirisxm and maps. I have to re-plug in the cell cord to have the things come back on. This happens while the car is moving both on city and highway. When i was at a kia dealership there was someone else that had the same problem. The cell phone store said they receive complaints about from their other customers. Not sure when it started. It seems like since i bought it. There are over 120,000 miles on my car. Over the smallest bump this can happen. If i put my cell on my car window holder it happens less frequently. I have bought new cords and a new cell and it still happens.

Parts: SERVICE BRAKESEXTERIOR LIGHTINGELECTRICAL SYSTEM
  • Date of Incident: Apr-02, 2021
  • Date complaint filed: 13:45 Apr-27, 2021

Every time i turn my headlights on my break lights stay on and the traction light comes on. People think i am riding my brakes.

Parts: UNKNOWN OR OTHERENGINE
  • Date of Incident: Apr-27, 2021
  • Date complaint filed: 11:36 Apr-27, 2021

Burning oil

Parts: VEHICLE SPEED CONTROLSERVICE BRAKESAIR BAGS
  • Date of Incident: Mar-02, 2020
  • Date complaint filed: 01:13 Apr-27, 2021

It is impossible to use the brake pedal if the shoe size is us10+. The distance between the floor and the knee airbag mechanism does not allow the use of the brake pedal.

Parts: SERVICE BRAKES
  • Date of Incident: Apr-24, 2021
  • Date complaint filed: 16:02 Apr-26, 2021

For the past few days i have been feeling a left to right movement at times when i press the brake pedal so after further checking i noticed it moves left to right when moved by hand my car only has 36128 miles so why is this coming loose already?

Parts: ENGINE
  • Date of Incident: Apr-01, 2021
  • Date complaint filed: 12:38 Apr-22, 2021

Requires numerous oil changes, loss of oil. Engine smokes if delays. Car hesitates often.

Parts: ENGINE
  • Date of Incident: Apr-05, 2021
  • Date complaint filed: 11:24 Apr-21, 2021

My kia is using and losing oil rapidly. As in in-between oil changes. There are no leaks and it is not burning oil. My engine has seized up twice, while driving on the interstate, because its rapidly using that much oil. My mechanic says he's worked on several kia's with this similar problem. Where is my oil going? After calling 5 kia dealerships today, none of them can get me in for at least 45 days because they are so backed up with fixing all the recalls.

Parts: VEHICLE SPEED CONTROLFUEL/PROPULSION SYSTEMENGINE
  • Date of Incident: Apr-20, 2021
  • Date complaint filed: 00:24 Apr-21, 2021

I was driving home from work and i noticed my vehicle having a hard time picking up speed and soon after it was a noticeable knocking noise coming from the engine. The rpm and dashboard gauges were very sporadic. I parked the car and popped the hood to find that there was somehow absolutely no oil, but no current sign of leaking from underneath. The car continues to knock when i start it up and am afraid of it overheating and it is currently parked. It smells definitely like burntness and when shifting into d3 and d it seems to be the most apparent that the engine could be having touble. Speeds and rpm gauge are most sporadic at high speeds and the exhaust pipe seems to have residue of some sort that isn't normal.

Parts: STRUCTURE
  • Date of Incident: Apr-12, 2021
  • Date complaint filed: 14:38 Apr-20, 2021

I was driving on the freeway at about 60mph and suddenly the front part of my panoramic sunroof exploded. There was no impact or accident that caused this. We weren't hit by any road debris or anything it just exploded while driving.

Parts: STEERING
  • Date of Incident: Mar-24, 2021
  • Date complaint filed: 00:00 Apr-20, 2021

TL* THE CONTACT OWNS A 2015 Kia Optima. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, IT WAS DIFFICULT TO KEEP THE VEHICLE CENTERED IN THE LANE. THE CONTACT STATED THAT THE POWER STEERING FEATURE WAS NOT OPERATING AS DESIGNED. THE CONTACT PULLED OVER AND WAITED FOR SEVERAL MINUTES BEFORE RESTARTING THE VEHICLE TO DRIVE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT TH STEERING ANGLE PRESSURE HAD STARTED TO FAIL IN THE ELECTRIC POWER STEERING UNIT. THE MECHANIC RECOMMENDED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER TO BE DIAGNOSED. THE VEHICLE WAS TAKEN TO NAPLETON'S MID RIVERS KIA (4955 VETERANS MEMORIAL PKWY, ST PETERS, MO 63376) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

Parts: POWER TRAIN
  • Date of Incident: Nov-07, 2020
  • Date complaint filed: 15:12 Apr-17, 2021

Kia Optima 2017 HYBRID. 26K MILEAGE AND AUTOMATIC TRANSMISSION BECOME VERY CLUNKY, CAR JERKS WHEN SHIFTING ON ANY GEAR. NOT STABLE DRIVING, STRANGE NOISES UNDER THE HOOD ESPECIALLY WHEN VEHICLE GOES UPHILL AND EVEN ON STRAIGHT ROAD CAR TWITCHES. NO OIL LEAKS FROM THE BOTTOM.

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