Complaints

2017 GMC Acadia
  • Date of Incident: Dec-19, 2023
  • Date complaint filed: Apr-17, 2024
  • Failed components: ENGINE

Thermometer stop properly working. Check engine light came on. Ran fhe diagnostic code which confirms the thermometer needs replaced. This began dec 2023 - bought the vehicle in oct 2023. Unsure if this was an issue prior. The cooling fan would kick on, and the temp gauge would stop working. Dealership was able to replace this and so far no further issues with the tempature reading.

2021 Honda Civic
  • Date of Incident: Apr-17, 2024
  • Date complaint filed: Apr-17, 2024
  • Failed components: FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The vehicle has on numerous occasions performed automatic braking when no cars are near the front. This is causing the car to break abruptly and i’m fearful that a vehicle to the rear of me will collide due to the erratic and forceful application of the breaks.

2017 GMC Acadia
  • Date of Incident: Apr-16, 2024
  • Date complaint filed: Apr-17, 2024
  • Failed components: ELECTRICAL SYSTEM and ENGINE

Shift to park alert pops up when turning vehicle off. Vehicle is in park. This prohibits the vehicle from turning off. Per my investigation other GMC Acadias made in 2017 also have experienced this which results into either prohibiting them from turning their vehicle off or their battery dying. This is a safety hazard because it increases risk of being stranded due to malfunction.

2016 Honda Pilot
  • Date of Incident: Apr-15, 2024
  • Date complaint filed: Apr-17, 2024
  • Failed components: POWER TRAIN

Transmission slip/jerk/clunk when going above 2 RPMs. This has happened before 3 times with the first time happening in 2019, then 2022 and then again on April 15th, 2024. I've taking it to the dealer all 3 times and they performed a transmission fluid flush since apparently the transmission fluid gets too hot and needs to be flushed every so often. This last time they told me I needed a new torque converter ($5,500) to fix the issue. This a huge safety issue especially when driving in the highway as the cars loses speed and begins to jerk. I see similar issues with the 2017-2019 models (https://static.nhtsa.gov/odi/tsbs/2023/MC-10241879-0001.pdf) which sound the same as to what's happening to the 2016 models. There are a ton of complaints on the web for 2016 Pilot which the NHTSA should take into consideration.

2022 Ford MAVERICK
  • Date of Incident: Apr-12, 2024
  • Date complaint filed: Apr-17, 2024
  • Failed components: ELECTRICAL SYSTEM, ENGINE, and FORWARD COLLISION AVOIDANCE: WARNINGS

I was driving in town going about 20 mph when i approached and intersection and stepped on the brakes. The brakes locked up, multiple warning lights, messages, audible alarms went off. I though the truck died and i put it in park and turned off the key. Then i turned the key back on, all the lights and warnings came back on, but it also said ready to drive. I was not able to accelerate using the gas pedal, truck was moving slowly on its own, it gained some speed but only ran on the electric motor. No gas engine. I got 3 blocks to my destination very slowly and shut the truck off. I had to go inside to do some work and when i came back about an hour later i turned the truck on and all the alerts were gone except the check engine light. It did run normal then. After calling the dealership they said to bring it in so they could look at it. I left it there and they called later saying they had pulled multiple error codes, did not tell me what they were, they cleared all the codes and drove it and said it did not act up for them and said i could come pick it up. I do not want to drive it because i feel like this could happen again at any time and if i were driving at a higher speed or on a interstate and this happened who knows who could have been hurt. This maverick is my daily driver for work ect. But i will not drive it unless i absolutely have to right now. I got no answers from the dealership. Before this, no warning lights had been on.

2023 Honda RIDGELINE
  • Date of Incident: Apr-17, 2024
  • Date complaint filed: Apr-17, 2024
  • Failed components: SERVICE BRAKES and FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Vehicle flashes automatic emergency braking sign on dashboard when it is confused by oncoming traffic in the other lane.

2020 Toyota RAV4
  • Date of Incident: Apr-15, 2024
  • Date complaint filed: Apr-17, 2024
  • Failed components: ENGINE

Coolant bypass sensor is faulty

2021 Honda PASSPORT
  • Date of Incident: Apr-15, 2024
  • Date complaint filed: Apr-17, 2024
  • Failed components: FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The automatic emergency braking system will turn on when there is no danger. It happens often. The system is fooled easily. Yes it’s available for inspection. How was your safety or the safety of others put at risk? With normal driving conditions this is not a huge problem but if this were to happen with slick roads. I could see this causing an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? No - i’m not sure how this would be done. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

2016 Honda Pilot
  • Date of Incident: Mar-09, 2024
  • Date complaint filed: Apr-17, 2024
  • Failed components: ENGINE

Dealership involved is lamacchia honda at 932 genesee st, syracuse, ny 13204. They have the failed engine and vehicle currently. The engine failed rapidly, and could have caused a unexpected stall and made the vehicle hard to control, had it not happened while the vehicle was parked. The issue was noticed in early march, approximately 116,200 miles on the odometer, with a small knocking noise not noticeable under all conditions. Once the knock noise was discovered, the vehicle was driven approximately 100 miles to return home. The next morning the car was started, in order to identify the noise. The engine was running for 4-5 seconds before the knock became rapidly worse, and a low oil level warning was displayed. I immediately shut down the car, and confirmed that the engine oil level was full. After this, i drained 1 liter of engine oil for analysis (from blackstone laboratories), and parked the vehicle until it could be towed to lamacchia honda. After the engine was disassembled, the dealership stated that the #1 rod bearing and crankshaft journal were damaged. No repairs have been completed yet. Dealership has suggested a long block or engine replacement will be required. I believe this incident is related to nhtsa recall no. 23v-751 attached is the invoice from the dealer.

2023 Acura INTEGRA
  • Date of Incident: Apr-11, 2024
  • Date complaint filed: Apr-17, 2024
  • Failed components: STEERING

This vehicle was sold 4. 10 with an issue commonly referred to as sticky steering. A bulletin went out july 2023 (23-037) directing dealers to replace the electronic power steering gearbox with a new one. Sticky steering occurs at most speeds. The steering has what i can best describe as pixelated movements rather than smooth. When you are trying to maintain control while driving straight or turn the wheel slightly it seems to jump to the next notch instead of slide smoothly. This often results in slight overcorrection and is very scary at higher speeds or in thicker traffic. You have to fight the steering wheel to maintain control. This condition is extremely dangerous and causes the car to pull to either side with diminished control of the steering.

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