Lexus Complaints

2019 Lexus NX
  • Date of Incident: Mar-25, 2024
  • Date complaint filed: Mar-26, 2024
  • Failed components: SERVICE BRAKES

Excessive front pads wear: first replacement @13,000 miles. Second front pads replacement recommended @15,350 miles.

2019 Lexus ES
  • Date of Incident: Jan-08, 2024
  • Date complaint filed: Mar-25, 2024
  • Failed components: STRUCTURE:BODY

I was stop not driving

2010 Lexus RX
  • Date of Incident: Mar-10, 2024
  • Date complaint filed: Mar-24, 2024
  • Failed components: STEERING

When parked and turning the steering wheel or driving at low speed you hear a clunk / clunck noise vehicle makes knocking noises as it jumps up and down (bumpy) or vibrates when driving you can also feel it in your hands. Also it rattles and makes noises when turning. It feels like there is no lubrication. The drive feels not only unstable but also is very distractive while driving. Took car to lexus and was told it is steering column or shaft or both; quote around $4000 with labor. Seems like a lot of people had same problems and the steering is manufacturing defect that should be recalled as a safety concern.

2020 Lexus UX
  • Date of Incident: Feb-29, 2024
  • Date complaint filed: Mar-23, 2024
  • Failed components: SERVICE BRAKES and ELECTRICAL SYSTEM

What component or system failed or malfunctioned, and is it available for inspection upon request? My lexus 2020 ux200's brake malfunctioned and caused a crash accident into a restaurant on february 29th. It was inspected by lexus liability and an independent mechanic on march 13th, 2024. How was your safety or the safety of others put at risk? The accident is a horrible experience for me go through when the lexus failed to stop without fault on my part. It put myself and people in the restaurant in great risk of serious injuries. Has the problem been reproduced or confirmed by a dealer or independent service center? The independent mechanic my husband and i hired conducted assessment and confirmed that the accident was caused by brake module malfunction. The lexus freeze data shows brake module voltage from ecu appears to have dropped to 8. 6 volts prior to accident which caused the brake module malfunction. At the time of inspection, the voltage was 13. 8. It appears that the voltage drops intermittently. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Manufacturer lexus inspected the car on march 13th under product liability case #240301000412. There is a police report. Insurance aaa totaled the car without inspecting the braking system. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The car was originally purchased as a brand new car in 2020 and regularly maintained by lexus dealer. But the engine did not start one time with warning sign that the remote key can not be detected. Dealer replaced the car battery for this problem. There were times when the doors do not open for a few minutes. There were a few times that it seemed that the car did not come to a complete stop. There are many times that the car would jerk a bit and come to a sudden stop on its own when the car was driven normally and safely.

2024 Lexus RX
  • Date of Incident: Mar-01, 2024
  • Date complaint filed: Mar-22, 2024
  • Failed components: POWER TRAIN and SERVICE BRAKES

I started to notice that when in reverse or coming to a brake at low speeds, the brake pedal and car starts to vibrate/stutter. I have driven hybrids for the last 5 years and never had this issue before. It is very strange that the car vibrates when coming to a stop and it is on going. It happens and then it stops, but always starts up again.

2016 Lexus RX
  • Date of Incident: Mar-12, 2024
  • Date complaint filed: Mar-20, 2024
  • Failed components: SERVICE BRAKES

Loss of power brake assist. The lexus dealer diagnosed a failed vacuum pump. This is common with the 2016/2017 rx 350's. Lexus has admitted a manufacturing problem with the pumps and has a service bulletin (l-sb-0010-18) and a safety recall on the 2017's (jld j2d). The recall should be extended to the 2016's. There are tons of people posting on the internet about failed vacuum pumps and resultant safety issues.

2023 Lexus GX
  • Date of Incident: Oct-30, 2023
  • Date complaint filed: Mar-19, 2024
  • Failed components: SERVICE BRAKES

I bought this 2023 gx460 new in october 2023 from lexus of towson in towson, md. It currently has approximately 3100 miles on it. Since owning it i have noticed that when coming to a stop and sitting still with the vehicle in gear and the brake pedal engaged normally that the vehicle will start to move on it's own causing more pressure needing to be applied to keep the vehicle still. This initially caught me off guard several times. It is a repeatable problem. I can see that the engine rpm's are increasing by 100-300 by without throttle input which seems to trigger the need to apply more brake. I searched on forums and found other toyota/lexus, including gx owners complaining about this. This is dangerous for obvious reasons.

2013 Lexus IS
  • Date of Incident: Dec-14, 2023
  • Date complaint filed: Mar-19, 2024
  • Failed components: VISIBILITY/WIPER

The dashboard is melting - it is sticky and shiny. The glare it causes on the windshield is horrific. I have a very difficult time seeing when the sun is out. An independent service center has inspected and confirmed it is caused by the melting dashboard. I first noticed it a few months ago. I travel to nashville often, which is a 3. 5 hour drive, and the sight obstruction at interstate driving speeds and traffic is challenging to say the least. I am afraid to drive my car with my granddaughter in with me because it is truly dangerous.

2013 Lexus RX
  • Date of Incident: Mar-02, 2024
  • Date complaint filed: Mar-17, 2024
  • Failed components: UNKNOWN OR OTHER

This vehicle is missing along with a 25 year old driving it we need gps data to locate this vehicle however toyota motor corps is not cooperating in getting this data to us, please help us.

2018 Lexus RX
  • Date of Incident: Mar-15, 2024
  • Date complaint filed: Mar-17, 2024
  • Failed components: FUEL/PROPULSION SYSTEM

Two days ago, upon entering our vehicle, there was a smell of gasoline as we drove. Our fuel guage wend from 1/4 tank to empty in minutes. I pulled into a gas station and when attached the nozzle, gas entering the tank was pouring out from underneath. I drove the car to the venue we were headed to and parked on a dirt/gravel spot so as to limit fuel runoff to nearby vehicles. We had the vehicle towed to bob tyler toyota, the nearest lexus type service center. I called service at lexus of mobile and the employer stated that there are no recalls. The free flowing fuel endangered not only my and my wife but anyone around the vehicle. No warning lights whatsoever. The tow driver concurred that fuel was pouring until the tank was emptied. I have not been contacted by the service department thus far.

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