The contact owns a 2012 lincoln mkz hybrid. The contact stated that while her husband was attempting to reverse, he became aware that the electronic power steering was not functioning properly, and the vehicle displayed a message stating "electric power steering assist fault". The eps warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. The vehicle was repaired. After investigating the failure, the contact related the failure to nhtsa campaign number: 15v340000 (steering) however, the vin was included but the vehicle was already repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 66,000.
The contact owns a 2017 lincoln mkc. The contact stated while driving at undisclosed speeds, there was no heat being distributed throughout the vehicle. There were no warning lights illuminated. The contact stated that coolant was leaking into the engine. The vehicle was taken to the local dealer, and the contact was informed that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contracted but provided no assistance. The failure mileage was approximately 55,453.
The contact owns a 2019 lincoln mkc. The contact received notification of nhtsa campaign number: 23v378000 (engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 lincoln mkc. The contact stated while driving at approximately 35 mph, the vehicle shuddered and stalled. The contact was able to pull over. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that cylinder #4 had misfired. The contact stated that the engine block was defective, and the vehicle was leaking coolant. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 26,809.
The contact owns a 2011 lincoln mks. The contact stated while her daughter was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly. The contact's daughter was able to pull to the shoulder of the roadway, and after restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module and gear. The vehicle was not repaired. After investigating the failure, the contact related the failure to nhtsa campaign number: 15v340000 (steering) however, the vin was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 94,000.
The contact owns a 2014 Lincoln MKS. The contact stated that while at a stop light, the vehicle stalled upon acceleration. There were no warning lights illuminated. After exiting the vehicle, the doors began to lock and unlock. The vehicle was towed to an independent mechanic, who stated the failure was due to the fuel pump. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 89,000.
The contact owns a 2020 lincoln nautilus. The contact stated while driving 10 mph, the hollywood destination e rack bicycle carrier had detached and fell onto the roadway. No warning light was illuminated. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The contact referenced nhtsa campaign number: 23e085000 (equipment) as the cause for the failure. The failure mileage was approximately 16,000.
I applied my hazards when pulling over and once it was safe to resume, i went to turn off my hazards and they would not turn off. I tried shutting off the vehicle and restarting but nothing was clearing it. The button was not stuck either. After about 20 mins of driving with the hazards, i tried the button again and the hazards shut off. I believe there is an issue with the front control panel.
The contact owns a 2016 lincoln mkc. The contact stated that while driving at an undisclosed speed, there was smoke entering the cabin through the vents. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the catalytic converter needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the vehicle failed to exceed 40 mph. The vehicle was taken back to the dealer, where it was diagnosed that an unknown brake part had melted, and the electrical system was damaged. The contact stated that the failure was related to nhtsa campaign number: 23v378000 (engine). The manufacturer was not contacted. The failure mileage was approximately 82,000.
The contact owns a 2017 lincoln mkz. The contact stated that the navigation system was providing inaccurate information. The contact stated that the navigation system became inoperable. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the gas cap was loose. The vehicle was taken to the dealer, where it was diagnosed that the navigation system needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 20,000. The vin was not available.