Consumers have filed a total of 8 complaints related to Mazda VISIBILITY:WINDSHIELD.
Front windshield just had a 14 inch crack appear on the passenger side. No contact with rocks or anything on that side. Basically overnight in the driveway.
TL* THE CONTACT OWNS A 2018 Mazda CX-5. WHILE DRIVING 35 MPH, THE CONTACT NOTICED THAT THE WINDSHIELD WAS CHIPPED. THERE WAS NO OTHER VEHICLE IN FRONT OF THE CONTACT. THE DEALER WAS CONTACTED (NAPLETON'S SCHAUMBURG MAZDA, 110 W GOLF RD, SCHAUMBURG, IL 60195) AND DETERMINED THAT THE DAMAGE WAS COSMETIC AND NOT COVERED UNDER THE VEHICLE?S WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OFFERED THE CONTACT A $500.00 GIFT CARD. THE FAILURE MILEAGE WAS 130.
WHILE DRIVING ON THE HIGHWAY, WE NOTICED A CRACK THAT BEGAN AT THE BOTTOM CENTER OF OUR NEW CX-5'S WINDSHIELD. THERE HAD BEEN NO IMPACT BY A ROCK OR ANYTHING ELSE. IT BEGAN AT THE VERY EDGE OF THE WINDSHIELD, AND WENT UPWARDS. WE WERE ON A WEEKEND TRIP, AND THERE WAS NO NEARBY MAZDA DEALER. OVER THE MILES THE STRAIGHT CRACK GREW INTO QUESTION MARK SHAPE ABOUT 10" HIGH. ARRIVING AT OUR DESTINATION, THE DEALER CLAIMED THERE WAS A TINY IMPACT MARK EXACTLY UNDERNEATH THE WIPER BLADE. I WAS NOT ABLE TO SEE ANYTHING EXCEPT THE CRACK, AND I KNOW THERE WAS NO IMPACT OF ANY TYPE. THIS WAS A FRIDAY, AND THE DEALER SAID THE GLASS COULDN'T BE THERE UNTIL THE FOLLOWING WEEK -- BY WHICH TIME WE WOULD HAVE RETURNED HOME -- SO WE DROVE HOME A COUPLE OF DAYS LATER AND SPOKE WITH THE DEALER WHO SOLD US THE CAR [NOTE THAT IT WAS ABOUT 3 WEEKS OLD -- PRACTICALLY NEW]. OUR DEALER [NORTH POINT MAZDA, IN SHERWOOD AR] ALSO CLAIMS THERE IS AN INVISIBLE IMPACT MARK. OF COURSE, WITH AN IMPACT, THEY AVOID ALL RESPONSIBILITY. LOOKING AT THIS DATABASE, THERE SEEM TO BE A LOT OF PEOPLE IN THE SAME SITUATION AS MINE -- NEW CX-5 OWNERS DEVELOPING A MYSTERY CRACKED WINDSHIELD. THIS IS EXPENSIVE GLASS -- IT HAS SENSORS FOR THE WIPERS, ETC. AND NOW THE GLASS IS ON BACKORDER, SO WILL TAKE A MONTH TO ARRIVE! OVER THE MILES THE CRACK HAS GROWN IN SIZE, AND HAS ALSO BRANCHED OUT. I WONDER WHEN MY NEW VEHICLE ACTUALLY BECOMES UNSAFE TO DRIVE? MAZDA SAYS IT'S NOT THEIR PROBLEM, AND THEIR SERVICE MANAGER AND GENERAL MANAGER HAVE BOTH DECLINED TO EVEN RETURN MY CALL. CLEARLY THEY AREN'T PROPONENTS OF SERVICE AFTER THE SALE! HOPEFULLY THE REST OF THE CAR HOLDS UP BETTER -- WE REALLY LIKE IT EXCEPT FOR THE GIANT, MULTI-BRANCH WINDSHIELD CRACK THAT WE NOW HAVE TO LIVE WITH FOR ANOTHER MONTH! OF COURSE, NORTH POINT MAZDA WON'T BE GETTING ANY MORE OF MY BUSINESS....UPDATED 07-16-15 *BF UPDATED 9/21/2015 *JS
2 weeks after the purchase of a new 2015 mazda cx5 we noticed a crack in the windshield. Exactly on the top portion of the windshield in the middle coming down to a t. We took the car to the dealer of purchase and a service employee looked at it started digging in a spot and stated that a rock must of hit the windshield because he found a hole. Not satisfied with that answer the supervisor for the service department was called and upon looking at the windshield he pointed to a complete different spot and then pointed to a third spot that he claimed was a hole. How does a windshield of a brandnew car never on the expressway have 3 impact spots that are exactly in the middle of the windshield and with that refused to pay for the replacement. Since the windshield is not available anywhere but the dealership i am no responsible for the repair of something that was a defect. *tr
Cracked windshield we were filling up gas at a gas station & suddenly we heard a pop sound. I tried to go around the car & see what happened but did not notice anything. The car was still pumping gas when this happened. Next day, there was nothing in the morning but after parking at work for couple hours & coming back to the car, we noticed a big crack on the screen. *tr