Car suddenly, unexpectedly, and without warning lost power while driving putting us at risk for serious collision/injury with inability to drive the car and then gave "hybrid system malfunction" warning. This occurred after performing the recall which was supposed to address this issue.
The contact owns a 2018 mazda cx5. The contact stated that while her son was driving at approximatly 45 mph, the check engine warning light was illuminated. The contact also stated that the vehicle lost power and stalled. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump and fuel rail needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 75. 896.
The used 2016 mazda cx5 i just bought apparently has the "ghost touch screen" where the infotainment system will randomly pick controls, place phone calls, change navigation. How can this not be a safety recall? I'm afraid to drive this car and not have full control of the navigation system or controls. This is dangerous to have this happen when driving!! Mazda should be held accountable for this clear safety problem.
The contact owns a 2017 mazda mazda3. The contact stated while driving at various speeds in the rain or in the snow, the instrument cluster, the instrument panel, and the infotainment system became inoperable, causing the forward sensing camera system to become inoperable. Additionally, the contact stated that the rearview camera was inoperable while reversing in the rain or in the snow. The contact stated that the failure had been recurring while operating the vehicle in inclement weather. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to nhtsa campaign number: 23v487000 (back over prevention). The manufacturer was notified of the failure and informed the contact that that the vin was not included in the recall. The failure mileage was approximately 30,000.
Touch screen has a separation issue between the touch screen and lcd screen causing a blurry/distorted image. Mazda is aware of the issue on the couple years prior to this model year and has issued an extended warranty for those model years. But for whatever reason, mazda is ignoring the same issue on the last couple years of this generation car even though they are having the exact same issue. Would cost hundreds of dollar to get fixed on my end. My car is available for inspection if required. When this issue happens, it causes the screen to separate/bubble from the outer touch screen portion which results in an almost unreadable image on the backup camera screen causing a safety issue. Like i said, mazda is aware of this issue on previous model years and has issued fixes. But for my model year, they just ignore it. No warning or anything appeared when this occurred.
Car jas adaptive headlight and it malfunctions every other but when it happen low beam and high beam depth go down atlest 20%. This car has very bright light for low beam and since low beam projection tilt down and stuck there while you r driving this make situation so dangerous in night. Light low beam depth(till where it illuminates the road) is so bad it makes you blind and wont be able to judge where the road solid line going to turn. I almost ran into road divider mazda dealer saying they don’t have solution and mazda has to provide it. I had this in writing when last went for servicing
The center screen started self selecting on its own, and randomly choosing options that included going into the setting for adas system and turning stuff off and on.
Multiple instances of phantom braking, which resulted in two instances where we were just inches from being rear-ended. The circumstances of the phantom braking are similar, and has occured many times. Circumstances of phantom braking are as follows: vehicle in front in lane makes right hand turn from lane (with or without turn signal or braking). The vehicle in front typically has exited the lane, and the mazda emergency brakes hard! Variable vehicle acceleration/deceleration dynamics factors: the mazda could be coasting, decelerating with brake litely applied, accelerating in lane (because vehicle has fully exited lane), accelerating and exiting lane (go around turning vehicle). Variable turning vehicle rear lights (signals, brake lights) factors: the turning vehicles can be braking or not, turning with or without signaling- it does not matter. The mazda will brake hard regardless. This may be an extension of the same: when traveling on an interstate highway, nominally at the posted speed. When a faster vehicle safely accelerates into the mazda’s lane, the mazda will brake hard. The mazda does not recognize that the vehicle entering the mazda lane is accelerating, nor does the mazda seem to understand (anthropomorphism) the context (dynamics) of the situation (accelerating merging traffic). Hard braking in these circumstances has resulted in several near misses being rear-ended. The request for date below should be “na”, because the phantom braking has happened many times.
The manufacturer has not provided a timely remedy for a known safety issue on the backup camera for my car. (jul 14,2023; manufacturer recall number6023g; nhtsa recall number23v-487). I purchased the car in 2014. Around 2017, the backup camera began flickering and sometimes failing to load completely. i took the vehicle to the mazda dealership in tustin, ca and they said there was nothing wrong with the camera. They said that i would have to pay approximately $500 for a new camera if i wanted one. I could not afford to replace the camera at that time, so the problem has persisted ever since. In july 2023, a notice of a safety recall was issued for the same issue with the camera. On [xxx], i took the vehicle to the same mazda dealership and asked for the camera to be replaced due to the recall. They inspected the vehicle and agreed the camera was defective; however, they said they didn't have the parts yet to replace the camera and that i would receive something "official" about the recall later. It is now april 2024 and i have heard nothing. This safety issue has been going on for 7+ years and mazda needs to take responsibility. The fact that they wanted to charge me for the camera in 2017 and now they say no cameras are available leaves me to believe that they are stalling and just don't want to incur the cost to fix the safety issue. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)
The infotainment screen is malfunctioning and acts on it own. Random parts of the screen are touched on its own creating a lot of distractions. Examples are changing of screens, settings, ending my navigation, calling contacts etcetera. This is a huge safety hazard and mazda dealerships are charging for diagnosis for a commonly known issue, claiming the cause is unknown, despite numerous posts and threads online linking this to a screen delaminiation issue.