2020 Nissan Murano - VISIBILITY/WIPER Failure Complaint (#b1508a)

2020 Nissan Murano

  • Date of Incident: Oct-16, 2024
  • Date complaint filed: Oct-17, 2024
  • Failed components: VISIBILITY/WIPER

My sunroof exploded but i don't know why. There was no warning. Might have been a rock but i didn't see one. I had the sunroof closed but the fabric cover was open for light. I heard an explosive noise and then glass started raining in. I closed the fabric cover to keep the glass out of the passenger compartment. No real injuries other than a couple of glass shards being sharp. Mostly just got some skin irritation. Some areas on my car have scratched paint and plastic parts. I had my nissan dealer look at it. They will clean up the glass and replace the sunroof for about $2000. I feel like it should be replaced for free as a warranty item. I also got an estimate from a collision shop for about $7500. There is scratched paint and plastic as well as the headliner certainly has glass in it. Their estimate was much more detailed. Filed an insurance claim today, so hope to have it all fixed up soon.

Vehicle VIN Info

VIN Pattern5N1AZ2CS*LN******
Drive Type4WD/4-Wheel Drive/4x4
Gross Vehicle Weight RatingClass 1D: 5,001 - 6,000 lb (2,268 - 2,722 kg)
ManufacturerNISSAN NORTH AMERICA, INC.
MakeNISSAN
ModelMurano
Model Year2020
SeriesCrossover
TrimGrade SL
Body ClassSport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)
Vehicle TypeMULTIPURPOSE PASSENGER VEHICLE (MPV)
Engine Displacement (L)3.5
Engine Displacement (CC)3500
Engine Displacement (CI)213.583
Primary Fuel TypeGasoline
Wheelbase - Short111.20
Electronic Stability ControlStandard
Traction ControlStandard
Blind Spot Monitoring SystemOptional
Lane Departure WarningStandard
Lane Keep SystemStandard
Forward Collision WarningStandard
Advanced Automatic Collision NotificationNot Available
Rear Visibility SystemStandard
Rear Cross Traffic AlertStandard
Daytime Running LightStandard
Tire Pressure Monitoring System (TPMS)Direct
Keyless IgnitionStandard
Auto Reverse SystemStandard
Front Air Bags1st Row (Driver and Passenger)
Knee Air Bags1st Row (Driver and Passenger)
Side Air Bag1st Row (Driver and Passenger)
Curtain Air Bags1st and 2nd and 3rd Rows
Seat BeltsManual
Other Restraint System Info3-Point Manual Belts, 2nd row outboard 3-Point Manual Belts, 2nd row center 3-Point Manual Belts, 3rd row outboard 3-Point Manual Belts
Lower Beam Headlamp Light SourceLED
Semiautomatic Headlamp Beam SwitchingStandard
Plant Company NameNissan North America Inc.
Plant CityCANTON
Plant StateMISSISSIPPI
Plant CountryUNITED STATES (USA)
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