Consumers have filed a total of 29 complaints for NV3500 models.
Driving the vehicle for the first time, i noticed immediately the inside middle rear view mirror is totally unusable in a large van such as this, with very limited view of what or who is behind the van. It seems an easy fix since the vehicle is already equipped with a rear camera and monitor to help driver when backing up and putting gear in reverse. All mfr need to do is keep it on for driver to know who or what is behind him at all times while driving in place of the mirror. When referred to nissan office, was told to refer it to dealership, who claim several complaints about it and was told can buy a separate camera and monitor for this. I think this is a safety issue, having learned to drive using the importance of knowing who or what is behind you while driving. No action from nissan and from dealership for now.
Driver side passenger second row window randomly shattered. No warning, nothing hitting it just a big pop and glass flying. I was on the freeway with hardly any vehicles on the road. Glass stuck my child who? S car seat was in the seat next to the window. I pulled over removed her and relocated her to the third row seat since there was glass shards in her seat. My middle seat in the second row is where my 3 month old baby boy was sitting and he had glass shards in his hair. If any small fragments when in his eyes i? M unsure. He had watery eyes but didn? T appear to be in pain. My toddler obtained minor scratches on her leg. The mental trauma is real though. That was such a scary situation.
In april of 2020 we started having electrical issues- the blinkers were going crazy, headlights would not turn off, a strange smell emitting from the air vents, etc so we decided to bring it back to the dealership to be evaluated as we had just at 600 miles on it. It was found to be an issue with the computer module and after being repaired was given back. Fast forward to september 6 at 3,202 miles we noticed the same smell and the blinkers were going very fast again so we headed home and once again called our dealership. Shortly after getting off of the phone with them we noticed we could smell the same smell from outside of the vehicle and soon thereafter something under the hood near the steering column caught fire causing the front windshield on the driver's side to explode and completely destroy our vehicle.
Th rear a/c quit blowing hard and my kids get very hot. The van is only 2. 5 years old and has a poor design in duct work or something that causes this issue in the rear air.
Our a/c is not working for the 2 back rows during the summer months our children are sweaty and just overheated. On a trip from salt lake city to st. George 4 hours my parents and oldest son couldn? T take it we had to pullover oxygen is restricted and add heat. We have taken it to the dealer several times and they just brush it off and say that it? S working fine. We have used the thermometer and air does not flow back there even on full blast. *tr
I just purchased a new 2019 nv. The air conditioning does not cool properly. Even with the lowest setting the front vents blow warm air. At times some vents will get cooler but the 4 vents in the front do not all blow cool air, usually 2 cool, 2 warm. There is a separate control for the rear cool/heat. The heat in the bottom seems to work well but the above cool doesn? T. My poor children in the back are often red faced and overheated which scares me. I? Ve taken it in as it? S brand new and they say that there isn? T anything wrong... It just works that way. What has to happen to get this taken care of... I? M worried for families with infants in car seats. One could die with this problem!
My car would rev up really loud after i started it and would last for 1 minute or 1 minute and half until i depress the accelirator. Recently my car will keep on revving up in low speed and while in interstate, i could feel the engine really loud while driving at high speed and i won't speed up in low speed except giving loud sound. I feel its dangerous not safe to drive when it do that.
This vehicle was purchased brand new from the dealership. While driving, the air conditioning air flow to the back three rows of seats is insufficient. Due to insufficient airflow, temperatures within the vehicle remain at or near the outside (ambient) temperature for extended periods of time. This is a dangerous condition when the outside temperature is above 100 degrees fahrenheit. When measured from the rear seat, it takes over 30 minutes for the internal temperature to get below 90 degrees fahrenheit, which can cause dehydration or heat stroke in children. It takes about 40 minutes for internal temperatures to drop below 80 degrees in the rear seat. Upon inspection by a factory authorized technician, it was stated that? The vehicle is working as designed,? And no solution was offered.
We purchased our vehicle new in february 2019. The moment it began to get warm i noticed there was hardly any air coming out of the 2 last rows. As it has gotten hotter there is no air coming out of the ac in the back rows. 2 different dealerships have said nothing is wrong that it? S working as it should by there temp monitors. 1st dealership said they charged up freeon and was working. Within the hour the air stopped flowing again. Took it to another dealer only to be told it was working but couldn? T run test because they didn? T have a rental we could use after traveling 500 miles. The side of the driver side window was iced up and we were told it was normal. The driver side vent by the window does not blow cool air, it more warm. I? Ve purchased 2 battery operated fans so my four kids can share because it? S so hot in the back. No air, no coolness. I would like nissan to address these issues and better design their 12 passenger vans that are made for big families like mine. With no windows in the back to open this is a big health issue.
Our nissan nv passenger van holds 12 passengers, but rows 2, 3, and 4 are not adequately cooled by the lousy ac ductwork for the back of the van. As this van doesn't have rear windows that can be opened, the van can get dangerously hot in the summer without ventilation.
Two times within 12 months our check engine light came of and the engine started making noise like two metal discs are rubbing against each other. This has happened when we just recently fill up the tank and then have a large temperature swing from hot to cold. The first time the guy said it is bad gas... I find it hard to believe we got bad gas from two different gas stations within 12 months.
This is the second time the brakes have malfunctioned but this time we were able to get dashcam footage. Brake pedal maintained pressure like normal but did not slow the vehicle at first. It felt like braking on ice. Pumping brakes eventually brought the brakes back online. The first time this happened, we nearly hit the car in front of us because we had to brake quickly (original complaint stated pedal went to the floor -- i think this was in error due to excitement of the moment). This brake malfunction has happened twice in the past 2 months. Dealer can't duplicate and so far nissan consumer affairs says their process doesn't allow them to do anything unless the dealership can duplicate the problem. They suggested we take the van back if this happens again -- this seems rather flippant for such a safety concern. Video --> https://youtu. Be/jl9uprmesli
While driving in traffic on a dry, straight road at about 35mph, traffic started to slow for a red light. The brake pedal went to the floor with no resistance and had no effect on vehicle speed. Frantically pumping the brake pedal gradually increased brake pedal resistance. After gaining brake pedal resistance, the vehicle came to a screeching halt, activating abs and narrowly averting an accident. This has only occurred once, on 19 dec 2018 and, to date, has not reoccurred. We took the vehicle to the dealership and they were not able to reproduce the problem and sent us away with "no problem found at this time". Anecdotally, the dealership did mention another family that reported the same problem and they declared it a fluke because it has not reoccurred. The problem here is that if it does reoccur, it's quite possible neither myself nor my family will be around to report it. Continuing to drive with a strategy of hope that this does not reoccur seems a poor strategy considering the risk to my family and others on the road. At least this is a documented data point if anyone else has experienced this.
After purchasing the 2016 nissan nv 3500 sl we noticed air flow restrictions in the back three rows, our first week of ownership. . The first row air can get them by due to air in the front but with high temps in texas it's not enough. Our children have to have portable fans if we go anywhere during the day. It gets up to 100degrees in the back even after letting the van "cool" for thirty minutes. We have reached the point we only use our van early mornings and late evenings to avoid health concerns with the heat in the back three rows. This is hazardous! Nissan should definitely be looking into this. Heat stroke could happen with a child. I have asked my dealership numerous times and they wont even get it in the shop unless i pay a diagnostic fee. I've been asking since we picked up our plates. This is absolutely absurd that even upon the first month of purchasing they were already hitting us with unfortunately its a design flaw if it needs to be looked at there will be a diagnostic fee. If only nissan would have shared this before purchasing we never would have bought our nv. Horrible customer service, horrible design. Horrible experience. Something needs to be done. We are at the point the back two rows hardly have any pressure at all & with high temps right now can't even use our family vehicle. This is outrageous for the price we are paying. I recently joined a facebook page of nissan nv owners from across the nation/world and this seems to be a issue for alot of people not just us. Nissan address this issue! The air restriction to the three rear rows is constant and has no regards to motion, idling, turning, city or highway. The longer you have the van the air pressure becomes less and less. At every service i questioned this and the advisors always brushed it off as a design flaw & said its functioning correctly just by feeling the air with their hand. No.
We are a foster and adoptive family and needed more space for our foster children. We purchased a new nissan nv 3500 sl on march 31,2018. We asked the dealer about installing the dvd players and if it voided the nissan warranty. After being told the warranty is still very much valid if they install the aftermarket item we agreed. We had dual dvd players and a remote start installed. In juneau the temperature rose we noticed it took a while to get cool. My kids started complaining about the temperature in rows 3 and 4. We noticed little to no air flow in the rear. I searched the internet to make sure i had the dials correct. Read the manual and it was still hot. My 4yr old was dripping with sweat and her face was red from being i. The fourth row. I placed a thermometer in the rear and the temperature was 105. Front temperature was 63. No matter what we do the rear air conditioning does not send enough air to cool the van. I placed the van in the shop to have it repaired. I was told the company that installed the dvd player had fixed it and it was 100% better. After being in the car i noticed the same amount of heat in the back. I called to inform the dealers service department again and was told to bring it in. Again the dvd company was to be called to che k. I was told to come pick up the van. Service department told me that the van has a bad airflow design and nithing can be done. I asked if he got in the van and he explained he did and it's really hot. Also was told they checked another van on the lot and it's the same. My question was how would anyone be ok with driving their children around in a van that has temperatures 15 to 20 degrees hotter than out side. He told me to talk to nissan because they can't do anything because it works as designed. We have special needs children and the heat has caused one to suffer 2 asthma attacks.
First notice a loud revving sound coming from the engine yesterday may 8. It happens while driving and you lose power to accelerate when trying to accelerate the car does not increase in speed. Today may 9 i have noticed with the air being on that it tends to rev more. It happened several times today. Sounds like a jet taking off. Van has approximately 10,000 miles on it. It is very scary when it happens while driving and you lose power. It will happen while moving, parked, shortly after starting. There? S no rhyme or reason.
Transmission issues where fan suddenly gets extremely loud and experience loss of acceleration. Shifting up and accelerating is extremely labored. This doesn? T happen every time. It is completely random. Once it starts, turning it on and off doesn? T seem to help. Sometimes it happens immediately when starting the car, other times it will suddenly kick in while driving which has proven to be extremely dangerous as i suddenly can? T get through an intersection as quickly as i should be able to. Bought it wil 44 miles on it. Problem started at 299 miles. We took it in immediately and they made an adjustment to the fan shroud which seemed to help for awhile, but now it is doing it again every 2 to 3 times i drive.
Sporadically, 3-4 times a week, while driving it begins to sound like there is a jet engine in my van and it loses power. This happens while moving, and i cannot accelerate and the vehicle speed drops. Turning off the air conditioner can cause the sound to go away and power to be restored. I know of other nvp's who are having the same problem, at least one that has been brought to the same dealer as mine. The dealer says the vehicle is not throwing a code so there is nothing wrong with it, except we cannot maintain any speed or accelerate and it takes several seconds to regain power after turning off the air. This is very dangerous in some driving conditions. The van is only 3 weeks old.
When accelerating in low gears, there is a loud fan noise. Loss of power, and a very high revving engine just before shifting to next higher gear. When finally reach 40 mph or so, revving goes down but very load fan/engine noise is still there. This has happened several times. The latest was 09/21. The first was on 08/06 on the interstate in tennessee. Just purchased van in mid august. Only 1200 miles on it. Taking it to dealer tomorrow but they don't believe me that something is wrong. Worried that it will damage engine or transmission and leave me stranded somewhere.
Fuel intake port is too narrow and many gas nozzles will not fit in it properly. The result is fuel splashing out when fueling. This has always been a problem.