2017 Porsche MACAN - EXTERIOR LIGHTING and VISIBILITY/WIPER Failure Complaint (#afd426)

2017 Porsche MACAN

  • Date of Incident: Feb-01, 2023
  • Date complaint filed: May-21, 2023

Vehicle was driven to porsche of arlington (virginia) for warranty service and a virginia safety inspection. Service advisor reported that safety inspector informed him the vehicle passed inspection; however, it was noted there is fogging, spiderweb type cracks, and discoloration on the inside of each headlight lens. It was discovered through conversations at the dealership and online research that a chemical reaction between the factory lens coating and the gas emitted by the headlight bulbs was the likely cause. Lumen output has gradually decreased as the issue grows worse and both lenses become more opaque in appearance. Porsche of arlington advised us the factory warranty had expired, as we had expected. They completed a thorough inspection of the headlight assemblies, took photos at the dealership, and further suggested we contact porsche cars north america to file a claim to ascertain whether a remedy could be made under 'good will' as this is undoubtedly a safety issue. Porsche cars north america responded via e-mail and advised us that 'customer safety and satisfaction is our top priority. ' they assigned a case number and informed us we would be hearing from a representative for additional information. After several weeks of phone calls, porsche cars north america determined that no 'good will' would be provided as this issue involves/is related to the vehicle's glass/lens and therefore excluded from any adjustments or consideration from porsche cars north america. We are asking nhtsa to investigate this issue for the following reasons: 1) this is a growing safety issue as lumen output is steadily decreasing 2) this is unrelated to regular service/maintenance or any culpability on behalf of the owners 3) absent replacement, this issue cannot be corrected by the owners 4) it has been reported to be a growing issue among numerous porsche macan owners 5) we have exhausted our options with the dealership and porsche cars north america

Vehicle VIN Info

VIN PatternWP1AG2A5*HL******
Gross Vehicle Weight RatingClass 1D: 5,001 - 6,000 lb (2,268 - 2,722 kg)
ManufacturerDR. ING. H.C.F. PORSCHE AG
Model Year2017
Body ClassSport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)
Base Price47500
Engine ManufacturerDr.Ing.h.c.F.Porsche AG
Engine HP360
Engine KW268.452
Engine Displacement (CC)3000
Engine Displacement (CI)183.071
Primary Fuel TypeGasoline
Wheelbase - Short110.5
Electronic Stability ControlStandard
Traction ControlStandard
Blind Spot Monitoring SystemOptional
Lane Departure WarningStandard
Lane Keep SystemOptional
Forward Collision WarningOptional
Rear Visibility SystemStandard
Daytime Running LightStandard
Tire Pressure Monitoring System (TPMS)Direct
Keyless IgnitionOptional
Auto Reverse SystemStandard
Front Air Bags1st Row (Driver and Passenger)
Side Air Bag1st Row (Driver and Passenger)
Curtain Air Bags1st and 2nd Rows
Seat BeltsManual
Semiautomatic Headlamp Beam SwitchingStandard
Plant Company NameLeipzig
Plant CountryGERMANY
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