The infotainment system in my 2019 Subaru Outback glitched/ stops working randomly. I have a video of the touchscreen glitching and making selections betweens apps by itself. Also, I've started having random alerts pop up on the dash, such as: " obstacle ahead" when there is not an obstacle ahead or "roads may be icy" when it is 60 degrees outside. I reported it to Subaru, which they advised me to take it to Crown Subaru to have them take a look at it and they can submit a claim. I took it to the Crown Subaru & when I told them the problem, the lady that helped me stated, " yeah, this is common, I know exactly what your talking about." She then called another employee and told him she needed a quote for a infotainment center that was delaminating and was making selections on it's own. A week later I received a call from Subaru stating they would pay $500 of the bill as a one time goodwill gesture. The quote from Crown Subaru was for $900.
The contact owns a 2013 subaru brz. The contact stated while driving approximately 30 mph, the vehicle stalled. The contact stated that several unknown warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed with maintenance failure. The contact discovered nhtsa campaign number: 18v772000 (engine and engine cooling) however, the vin was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 58,498.
Have had to replace front windshield 4 times in less than two (2) years due to windshield being cracked by small debris from other vehicles passing by. These have been very minor rocks that have hit the windshield with three of the times it occurred at less than 40 mph. One occurred when i was driving in a residential area at 20 mph. One event occurred spontaneously overnight with the car sitting inside an enclosed garage. Took a picture of the latest event. Concerned that if the window cracks that easy, what would happen if i am in an accident. Subaru is aware of the problem. Windshields have not been inspected by others. No warning lamps, messages, et cetera are related to these events. Review of web comments reveal that it is not an isolated event. Seems to be a design issue and how their eyesight system affects the windshield design.
Windshield suffered a large stress crack while parked overnight. Came out to an 18” stress crack in the morning. A long, single, curved crack with no point of impact. Later in the day, still while parked, the stress crack extended half the width of the windshield. Took the car to the dealership and was informed that the windshield is not covered under warranty.
The contact owns a 2016 subaru crosstrek. The contact stated that while coming to a stop at a traffic signal, the vehicle was idling roughly. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact stated that the failure occurred frequently whenever the a/c was running. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the throttle body needed to be cleaned. The vehicle was repaired. The contact stated that the failure returned, and the vehicle was taken back to the same dealer who diagnosed the vehicle and determined that the alternator and belt tensioner needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 32,000.
Audio system does not work which does not allow - hands-free use of phone - sound alert when nearing railroad crossing - voiced directions when using waze
The contact owns a 2018 Subaru Outback. The contact stated that upon entering the vehicle, she observed that the front windshield had a crack from the bottom leading upwards. The contact stated that the windshield had been replaced the week before. The vehicle was taken to the dealer, who determined that the windshield needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 44,000.
The contact owns a 2019 Subaru Forester. The contact stated while entering the vehicle, she noticed that the new windshield that was installed 11 days prior, was cracked. The contact stated that the windshield was previously replaced due to the same failure. The contact was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact's wife owned a 2019 Subaru Outback. The contact stated that while the vehicle was parked for approximately 4 to 5 hours in the car port unattended, the contact noticed that the vehicle had caught fire near the rear driver's side and burned up a portion of the garage and house, The fence, a Datsun truck, two golf carts, and trees were burned. The contact was previously at the local dealer for routine service. The fire department was able to aid in extinguishing the fire. There were no reported injuries, crash or air bag deployment. The vehicle was towed to the junk yard. A police report was filed. The local dealer was not contacted after the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 22,000. The vehicle was deemed a total loss by the insurance company.
Bullet 1: headlights defect bullet 2: i am blinded at night because when i have low beams on there are 4 distinct shadows projected on the road. I can’t drive at night because it not only is very distracting but blocks my vision of the left side of the road. Bullet 3: yes, the problem has been reproduced by the dealer at least twice bullet 4: it has not been checked by anyone except service and sales reps bullet 5: there are no warnings, this has been an issue since i started my lease.