Subaru Ascent Complaints

Subaru Ascent Complaints
  • 132 Complaints
  • 3 Crashes
  • 1 Fires
  • 3 Injuries
  • 0 Fatalities
  • Consumers have filed a total of 132 complaints for Ascent models.

Recent Complaints

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jun-12, 2020
  • Date complaint filed: 19:49 Jul-30, 2020

Air conditioner broke. One day it worked, the next day it didn't. Had to take it to subaru and they said some type of tubing slipped or broke. They fixed it and said it was a common occurrence there.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jul-30, 2020
  • Date complaint filed: 19:40 Jul-30, 2020

MY Ascent HAS A LITTLE OVER 16,000 MILES ON IT AND WAS PURCHASED FEB. 2019. THE BATTERY DIED JUST SITTING IN MY DRIVEWAY AFTER NOT BEING DRIVEN FOR 4 DAYS. NO LIGHTS WERE LEFT ON AND TAIL GATE WAS NOT OPEN. HAD TO JUMP START IT AND TAKE IT TO SUBARU. BATTERY WAS DEFECTIVE. LUCKILY THIS HAPPENED AT HOME AND NOT 2 DAYS LATER WHEN I WAS SUPPOSED TO BE DRIVING TO THE AIRPORT FOR A FLIGHT.

Parts: UNKNOWN OR OTHERELECTRICAL SYSTEM
  • Date of Incident: Jul-28, 2020
  • Date complaint filed: 19:11 Jul-30, 2020

Parked the car. The rear liftgate would not open with fob or from dashboard. Two quick beeps but no movement. We decided to just grab our items from the inside and left. When we returned to the car about an hour later, the car would unlock but the rear liftgate still didn't work. We loaded up the car and started the car but battery was dead. After charging up the battery, all the major safety car features have been disabled and the engine light is on with many other lights showing up. The car is drivable but obviously doesn't feel right or safe. I just called subaru to make an appointment. I explained the problem. They originally scheduled an appointment for 2 weeks later but i managed to get an appointment for next day. I'm concerned about the safety of the car especially with the number of other owners with electrical problems specifically related to the tailgate.

Parts: VISIBILITY/WIPER
  • Date of Incident: Jul-27, 2020
  • Date complaint filed: 00:00 Jul-28, 2020

Window with long crack after very small rock hit windshield at lower speed (45 mph).

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jul-21, 2020
  • Date complaint filed: 09:26 Jul-21, 2020

The vehicle only had 6,228 miles on the odometer and the battery died. It was purchased in april 2019 and battery died in july 2020.

Parts: VISIBILITY/WIPER
  • Date of Incident: Jul-17, 2020
  • Date complaint filed: 14:59 Jul-20, 2020

The front panel of my sunroof has a large crack originating from a connection point with the vehicle. I have not experienced any impacts in this area that could explain the crack. I noticed the crack when preparing to use my sunroof.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jun-15, 2020
  • Date complaint filed: 13:11 Jul-13, 2020

As my vehicle was parked on my driveways after maybe a day or two without driving it, my battery was dead. I jumped started it and it worked, but as they went by the battery kept dying. I decided to take it to the dealer. They said my battery tested bad and because the car only has 18k miles, it was still under warranty. Ok, so i went on with my day. A couple of weeks went by and the battery died again. Brand new battery. I took it back to the dealer and they tell me they couldnt do anything about it. To let it die again and tow it back to the dealer. So i did! A week after my brand new battery had tested? Good? , it had to be towed back to the dealership. Today they called me stating a cell in the battery tested bad so they are going to replace it. How could that be possible? Something is withdrawing charge off the battery and they cant figure it out. They are going to keep the car overnight to see if they notice any discharge from the battery. But com? On. I have gotten my transmission replaced at 5k miles, multiple tires have blown out on the highway, the fuel pump recall a couple of months ago and now this issue. Do not buy a subaru please!!!!

Parts: UNKNOWN OR OTHERENGINEELECTRICAL SYSTEM
  • Date of Incident: Jul-02, 2020
  • Date complaint filed: 09:57 Jul-11, 2020

I HAVE A 2019 Subaru Ascent. ON JULY 2, MY HUSBAND WAS DRIVING ON A RURAL ROAD WHEN OUT OF NOWHERE THE CAR STARTED VIBRATING AND RATTLING AND HIS SPEED WENT FROM 60 MPH DOWN TO 30 MPH IN A MATTER OF SECONDS AND THE CAR STARTED FLASHING INFORMATION ON THE DASH. AND THE CAR SHUT OFF. HE GOT OFF THE ROAD AND CALLED AAA. IT WAS AN HOUR AND A HALF BEFORE THEY GOT THERE. NOTHING AND NOBODY WAS AROUND AND HE HAD TO BEG THE TOW TRUCK DRIVER TO LET HIM AND OUR ELDERLY DOG RIDE TO THE NEAREST SUBARU DEALERSHIP WHICH WAS ABOUT 50 MILES AWAY. I WAS ALREADY AT THE BEACH AT EMERALD ISLE NC AND HAD TO GO PICK HIM UP AT PARKWAY SUBARU IN JACKSONVILLE NC. THIS WAS ON JULY 2,2020. TODAY, JULY 11, WE STILL DON?T HAVE MY CAR BACK. I AM THANKFUL THAT PARKWAY DEALERSHIP LOANED US A CAR TO GET BACK TO RALEIGH WHERE WE LIVE AND BOUT OUR CAR, AT SOUTHERN STATES SUBARU. PARKWAY HAS TOLD US VARIOUS THINGS THAT COULD BE THE PROBLEM. FOR FOR SEVERAL DAYS THEY HAD TO GUESS AS THE SUBARU HEADQUARTERS IT WAS ?DOWN?. AS OF NOW PARKWAY STILL HAS MY CAR AND I HAVE THEIR LOANER SUBARU OUTBACK. THIS WAS A VERY DANGEROUS SITUATION AND COULD HAVE CAUSED A CRASHED AS WELL AS LEFT MY 65 YEAR OLD HUSBAND AND DOG STRANDED ON THE SIDE OF A VERY RURAL ROAD. THIS IS TOTALLY UNACCEPTABLE AND WHAT I THOUGHT WAS A VERY RELIABLE SUBARU ASCENT HAS GREATLY DISAPPOINTED. PLEASE HELP!!

Parts: VISIBILITY/WIPER
  • Date of Incident: Jul-05, 2020
  • Date complaint filed: 19:29 Jul-09, 2020

Defective glass. Windshield and moonroof glass both cracked while vehicle was stationary. Car was in covered parking.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jul-07, 2020
  • Date complaint filed: 13:20 Jul-07, 2020

Found my battery dead and my rear trunk door open. I had closed it and parked my car in my garage the evening of the 4th. I went to my garage today and discovered this. This is the second time this has occurred. After searching the web, i know that there is a problem with the electrical system that will cause the battery to go dead if the rear latch doesn't properly latch or the door is left open for a specified amount of time. This is very frustrating. Last time, i had to cancel a dr's appointment when i discovered it. Today, i was just going to my garage for another purpose so didn't need to drive anywhere.

Parts: VEHICLE SPEED CONTROLPOWER TRAIN
  • Date of Incident: Jun-28, 2020
  • Date complaint filed: 20:58 Jun-29, 2020

When trying to accelerate around a truck on a highway, the car refused, felt like it was going to stall and every light on the dashboard lit up. My speed was probably around 60mph, when i tried to quickly get around this truck. It was full of furniture that i felt was loaded in an unsafe manner. This is the second time the car has done this and the cvt chain slip was supposedly fixed in a recall n december. This time subaru said it was a leaky gasket in the inter cooler??

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Oct-02, 2019
  • Date complaint filed: 19:05 Jun-29, 2020

Got into the car at home in the garage and the car would not start due to a dead battery. It was fortunate that the battery died at home. This could have been extremely stressful if this had occurred while we were out of town and not close to a subaru dealer. After subaru replaced the battery, it died again on april 4, 2020, also at home while the car was in the garage. At that time, the dealer simply recharged the battery and performed deep diagnostics which did not indicate any systemic electrical issue. I have attached a log of issues which point to other electrical system issues that subaru has acknowledged are known issues but subaru has not or will not fix the root electrical causes of these issues via a recall. This battery issue has been documented on other subaru models in prior years. Please be aware that the file i have attached is a log of all problems i have had with the car since purchasing it. Most of them are related to the electrical system (of which the battery is part of) so focus on those too if appropriate.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jun-14, 2020
  • Date complaint filed: 15:50 Jun-28, 2020

If not started for several days it seems sluggish to start. A 10 day period this month of not starting resulted in inability to start. I called subaru starlink and was sent a tow truck driver to give me a "jump". , which worked. I was told by tow truck driver that the alternator seemed to be function---by the diagnostics on his battery jump starter. Then he reported he has had to jump numerous newer subaru vehicles. Later that day, with the vehicle parked in my garage, i briefly-- several minutes, a high pitched whine/electric like, coming from the passenger rear corner near wheel wheel wher the fuel intake is located. That sound stopped shortly later. I have started my subaru daily or every day to ensure it will start. I suspect some electrical item may be draining the battery--- which already seems undersized for all the newer electrical items in newer vehicles. Could tha fuel system be at fault? I had heard about a fuel pump recall/issue. I am not trusting this vehicle to start---as expected. This is a safety issue.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jun-21, 2020
  • Date complaint filed: 12:55 Jun-27, 2020

KEEPING THE REAR GATE OPEN, OR EVEN JUST OPENING AND CLOSING THE REAR GATE WHILE THE CAR IS PARKED, DRAINS THE BATTERY RAPIDLY. THIS CAN LEAVE DRIVERS STRANDED IN UNSAFE LOCATIONS. BASED ON DISCUSSIONS WITH OTHER Ascent OWNERS, THIS PROBLEM IS WIDESPREAD. THIS BEGAN HAPPENING ALMOST IMMEDIATELY AFTER WE BOUGHT THE ASCENT AND HAPPENS REGULARLY AND FREQUENTLY. SUBARU OF AMERICA APPEARS TO BE IN DENIAL THAT THIS IS A PROBLEM AND THERE ARE LAWYERS GATHERING INFORMATION ON A CLASS ACTION LAWSUIT..

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jun-02, 2020
  • Date complaint filed: 22:16 Jun-25, 2020

Lift gate not working. Getting stuck close and draining the battery. At only 17000 miles we have had to replace the battery twice. When trying to start the car will make a vibration sound and all lights will come on but the lift gate is suspended close and the vehicle won? T start. This has happened overnight. And when the battery is jumped and the vehicle will start, the lift gate will still not open

Parts: VISIBILITY/WIPER
  • Date of Incident: Jun-07, 2020
  • Date complaint filed: 22:12 Jun-25, 2020

A crack formed in the windshield while driving starting on the left side of the vehicle, where the windshield meets the car frame. We were driving on the freeway going straight, at approx 75mph and there were no other cars around when it crack started to form. There was no rock/ item that had hit the car. In less that 24 hours, the crack grew to be 3/4 across the entire windshield. There was no area that looked like a "point of impact" and there was no "star". When speaking to the dealership, they said that many windshields these days have been cracking easier than normal, that they haven't been made well the last few years. No one at subaru informed me out this when i was buying the car, and the model and year have been added to a list of known vehicles with windshield issues.

Parts: VISIBILITY/WIPER
  • Date of Incident: Jun-20, 2020
  • Date complaint filed: 14:41 Jun-23, 2020

I HAVE HAD THIS VEHICLE ALMOST 1 YEAR. THE WINDSHIELD GOT A CHIP AND SMALL "SPIDERING" HAPPENED - PHOTO 1. THEN I WAS DRIVING IN THE RAIN AND A ROCK, I'M ASSUMING, DINGED THE WINDSHIELD. DIDN'T NOTICE ANYTHING BUT IT WAS RAINING. THE NEXT MORNING I LOOK AT THE WINDSHIELD AND THERE IS A BIG CRACK - PHOTO 2. TO REPLACE THIS, BECAUSE OF EYESIGHT, IS APPROX. $2000! NO WINDSHIELD SHOULD BE THIS SENSITIVE. THERE IS A PROBLEM!! MY 2 PREVIOUS SUBARUS, 2012 IMPREZA AND 2013 FORESTER WEATHERED ROCK CHIPS LIKE TOTAL TROOPERS! THIS Ascent, NOT SO MUCH!

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Apr-13, 2019
  • Date complaint filed: 01:01 Jun-23, 2020

AFTER 4 MONTHS OF OWNERSHIP, IN APRIL 19 THE BATTERIE DIED WHILE AT A CAMPING TRIP. FELLOW CAMPERS TRIED TO BOOST THE BATTERY TO NO AVAIL. I HAD LIMITED CELL SUPPORT. ROAD SIDE ASSISTANCE CAME AND TOWED THE Ascent TO THE DEALERSHIP. THEY FOUND HIGH CURRENT DRAWN FROM THE AWD SYSTEM BUT SAID THAT BESIDE A COMPLETELY DEAD BATTERY EVERYTHING WAS NORMAL. THEY PROVIDE THE SAME BATTERIE TYPE. IN MARCH 2020 THE CAR WOULDN'T START. CONTACTED SUBARU ROADSIDE ASSISTANCE, JUMPED THE CAR. IN JUNE 2020 WHITE GETTING READY FOR A CAMPING TRIP, AFTER PACKING THE CAR, WHICH INVOLVE LEAVING THE REAR HATCH OPEN AND DOOR CONSTANTLY OPENS AND CLOSED THE CAR WOULDN'T START. USING A PORTABLE BACKUP BATTERIE I WAS ABLE TO JUMP THE CAR AND GO ON MY TRIP. WHILE CAMPING I KEPT THE ENGINE RUNNING WHILE I WAS UNLOADING THE THE CAR. DID HE SAME WHEN I LOADED THE CAR BACK.

Parts: VISIBILITY/WIPER
  • Date of Incident: Feb-02, 2020
  • Date complaint filed: 21:59 Jun-22, 2020

Was at church on a sunday,vehicle was parked outside. When leaving home getting into the vehicle noticed there was a crack on front window.

Parts: VISIBILITY/WIPER
  • Date of Incident: Sep-28, 2019
  • Date complaint filed: 11:42 Jun-22, 2020

We had a rock hit our dashboard while we were pulling coming off an on-ramp onto an interestate and resulted in a small chip. Within an hour of driving it after the chip a crack resulted outward to the driver side of the window to the frame and down towards the hood to the frame. This quickly impaired our vision and made it difficult to drive. The windshield was not repairable and we spent about $950 out of pocket to repair the windshield as it had to be ordered through the dealership. On a side note after the repair the rain sense windshield wipers stopped working after the windshield repair and neither the glass shop that did the windshield replacement nor the dealership under warranty would take ownership of this issue and would not fix the defective item.

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