Subaru Ascent Complaints

Subaru Ascent Complaints
  • 38 Complaints
  • 1 Crashes
  • 0 Fires
  • 0 Injuries
  • 0 Fatalities
  • Consumers have filed a total of 38 complaints for Ascent models.

Recent Complaints

Parts: POWER TRAINSUSPENSION
  • Date of Incident: Aug-19, 2019
  • Date complaint filed: 21:18 Aug-19, 2019

WE TOOK OUR 2019 Ascent IN BECAUSE WE WERE HEARING SOME WEIRD NOISES COMING FROM THE FRONT END ROUGHLY 5000 MILES. UPON FURTHER INSPECTION THE SUBARU DEALERSHIP INFORMED US THAT THERE WAS AN ISSUE WITH THE STEERING RACK. THEY ASKED US TO ALLOW THEM TO ORDER A NEW STEERING RACK AND THEY WOULD CALL US AND SETUP AN APPOINTMENT TO CHANGE OUT THE RACK. ON SATURDAY THE AUG 17TH WE WENT ON A DRIVE WITH A TECHNICIAN TO SHOW HIM WHAT WE WERE FEELING IN THE TRANSMISSION. HE DROVE IT FOR PROBABLY 15 TO 20 MINUTES, SEVERAL DIFFERENT SPEEDS. HE TOO NOTICED SOME WEIRD SHIFT POINTS. ALSO COULD HEAR THE FRONT END. WE LEFT IT THERE AND CALLED THEM TODAY (19TH) TO FIND OUT THAT IT ISN'T THE STEERING RACK. IT'S THE COIL SPRINGS HITTING SOMETHING CAUSING THEM TO CHIP. THE TECHNICIAN STATED, WE WILL GET WITH THEM ON A NEW UPDATED PART AND YOU CAN PROBABLY COME IN AND SWAP OUT CARS UNTIL WE GET THE PARTS IN. MEANING, GIVE BACK SERVICE VEHICLE FOR OURS. I TOLD HIM AT THAT POINT THAT I HAVE NO ISSUES WITH THEM KEEPING IT TO REASSURE IT'S SAFE FOR OUR FAMILY TO BE IN. HE SAID OK I APPRECIATE IT I'LL BE CALLING YOU TOMORROW. THEY ALSO SAID THAT THEY DID A TORQUE CONVERTER DIAL IN AND THAT THE TRANSMISSION SHOULD BE BACK TO NORMAL. HOPEFULLY ALL IS WELL AND IT DOES IN FACT FIX THE WEIRD SHIFTING AND HESITATION AT ALL SPEEDS. ACCELERATING AND DECELERATING.

Parts: ELECTRICAL SYSTEMELECTRONIC STABILITY CONTROLENGINE
  • Date of Incident: Aug-10, 2019
  • Date complaint filed: 23:14 Aug-10, 2019

MY NEW VEHICLE HAS EXPERIENCED COMPLETE ELECTRICAL MALFUNCTION WHILE DRIVING. VEHICLE UNEXPECTEDLY TURNS ON ALL WARNINGS AND DISABLED ALL SAFETY FEATURES TO INCLUDE COLLISION AND BLINDSIDE MONITORS. AS INDICATED BY MANY OTHER SUBARU OWNERS, THE PROBLEMS WERE DIAGNOSED BY SUBARU TO BE RELATED TO A LOOSE TRANSMISSION HARNESS. SO FAR SUBARU HAS NOT ISSUED A RECALL TO INSPECT ALL 2019 AND 2020 Subaru Ascent TRANSMISSION ASSEMBLY. WE ARE SUPER SCARE OF DRIVING THE VEHICLE WITH THE IDEA THAT IT CAN STALL IN MID DRIVING.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jul-27, 2019
  • Date complaint filed: 20:15 Jul-31, 2019

WE HAD A SERIOUS ELECTRICAL MALFUNCTION OF OUR NEW 2019 Subaru Ascent THAT HAPPENED ON JULY 27,2019 AT APPROXIMATELY 11 AM. THE VEHICLE WAS PARKED IN OUR DRIVEWAY IN THE SUN. THE TEMPERATURE WAS APPROXIMATELY 95 DEGREES.WE LOADED OUR DOGS IN THE REAR OF THE SUBARU ASCENT IN METAL WIRE CRATES.WE THEN CLOSED THE HATCHBACK USING THE BUTTON AND THE MOTOR FUNCTIONED PROPERLY TO CLOSE THE HATCHBACK COMPLETELY. MY WIFE THEN GOT INTO THE DRIVER SEAT OF THE VEHICLE AND ATTEMPTED TO START THE CAR WITH THE PUSHBUTTON START. THE STARTER CLICKED ON AND THE ENGINE TURNED OVER ONCE BUT DID NOT START. SHE THEN PRESSED THE START BUTTON AGAIN WITH NO RESPONSE WHATSOEVER FROM THE VEHICLE. THE DASHBOARD WARNING LIGHTS STARTED FLASHING RANDOMLY. THE MAIN LCD SCREEN IN THE CENTER CONSOLE TURNED BLANK AND THEN REAPPEARED IN THE HOME SCREEN. NO OTHER ELECTRICAL SYSTEMS WERE FUNCTIONAL. SPECIFICALLY WE COULD NOT OPEN THE REAR HATCH NOW AS IT IS ELECTRICALLY MOTOR DRIVEN AND THERE IS NO WAY FROM THE OUTSIDE TO MECHANICALLY OPEN THE HATCH. THIS IS A NEW 2019 SUBARU ASCENT THAT WAS PURCHASED APPROXIMATELY 2 MONTHS PRIOR AND HAS ONLY 1500 MILES ON IT.MY WIFE ATTEMPTED TO USE THE STARLINK HELP BUTTON INSIDE THE VEHICLE BUT THAT DID NOT WORK.I DISCONNECTED THE BATTERY CABLES FROM THE BATTERY FOR A LITTLE OVER A MINUTE AND A HALF. I THEN TRIED RECONNECTING THE BATTERY CABLES AND RESTARTING THE CAR BUT NOTHING WORKED.THE CAR WOULD NOT START EVEN WITH JUMPER CABLES ATTACHED. NONE OF THE ELECTRICAL SYSTEMS WERE FUNCTIONAL WITH THE JUMPER CABLES ATTACHED.I HAD TO OBTAIN A BOLT CUTTER AND CUT THE CRATE APART TO BRING THE ANIMALS OUT. I NOTIFIED A MY SUBARU DEALER OF THIS PROBLEM. THEY HAD US BRING THE CAR INTO THEIR DEALERSHIP ON MONDAY JULY 29.THEY STATED THEY RAN DIAGNOSTICS AND ACTUALLY TALKED TO THE SUBARU SUPPORT FROM CORPORATE AND COULD NOT FIND ANY DEFECT IN THE VEHICLE. NO FIX WAS DONE

Parts: POWER TRAIN
  • Date of Incident: Jul-27, 2019
  • Date complaint filed: 22:15 Jul-30, 2019

When driving car at different speeds, the car loses power, rpm increase and decrease significantly accompanied by a screeching sound. The vehicle has about 15k miles and has happened four times within a three week period.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Jul-27, 2019
  • Date complaint filed: 09:29 Jul-29, 2019

Suspected impact from a small pebble while driving on highway. This resulted in a small chip on the upper right corner of the passenger side within the top 1/2" of the glass. Afforded no time to schedule a fix with a glass company. Within less than 24 hours, crack spread to the edge and from upper right corner down to the middle of the windshield (over 2 foot long) crack. The crack appears to be only on the surface of the glass. With prior vehicles, a small chip did not result in a quick to develop crack. Concerned about quality and durability of subaru glass.

Parts: ENGINE
  • Date of Incident: Jul-23, 2019
  • Date complaint filed: 00:00 Jul-29, 2019

TL* THE CONTACT OWNS A 2019 Subaru Ascent. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THERE WAS AN ABNORMAL NOISE AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AND FUNCTIONED AS INTENDED. THE VEHICLE WAS TAKEN TO NAPLETON SUBARU DEALER (505 N PERRYVILLE RD, ROCKFORD, IL 61107 (877) 403-5984) ON SEVERAL OCCASIONS AND WAS DIAGNOSED THAT THE OVERHEAD UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS ALSO TAKEN TO BE DIAGNOSED AT JAMESVILLE SUBARU DEALER (3519 RYAN RD, JANESVILLE, WI 53545 (608) 743-9595) WHERE THEY DIAGNOSED THAT THE STABILIZER BAR NEEDED LUBRICATION. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND TWO CASE NUMBERS WERE OPENED UNDER 144125212915 AND 1-459841535478. THE FAILURE MILEAGE WAS 3,801.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: May-06, 2019
  • Date complaint filed: 10:24 Jul-28, 2019

WHEN TRUNK OR DOORS ARE OPEN MORE THAN AN HOUR BATTERY WILL DRAIN TO THE POINT WHERE THE ENGINE IS UNABLE TO START. THIS HAS HAPPENED TWICE WITH MY VEHICLE AND I HAVE HEARD REPORTS FROM OTHER Ascent OWNERS EXPERIENCING THE SAME ISSUE. FROM WHAT I CAN TELL THE ISSUE IS CAUSED BY THE DOOR SENSORS REMAINING ON AS LONG AS THE DOOR IS OPEN EVEN IF THE ENGINE AND ACCESSORIES ARE TURNED OFF. VEHICLE WAS STATIONARY BOTH TIMES IT HAPPENED, PARKED IN GARAGE. ALL LIGHTS AND OTHER ELECTRONICS WERE TURNED OFF, ONLY DOOR WAS LEFT OPEN.

Parts: WHEELS
  • Date of Incident: Jul-27, 2019
  • Date complaint filed: 21:04 Jul-27, 2019

I as driving on the freeway at approximately 70 mph. A? Low tire pressure? Warming came on for a few seconds then went away. A minute later, my car started to swerve and was making a loud noise. I was able to cross 3 lanes to the shoulder, where i found a completely destroyed left rear tire. My car has less than 1,800 miles on it. I feel lucky to be alive.

Parts: VEHICLE SPEED CONTROLPOWER TRAINENGINE
  • Date of Incident: Jul-25, 2019
  • Date complaint filed: 10:07 Jul-26, 2019

When holding speed constant between approximately 20-35 mph, or under very light acceleration in this range, vehicle seems to jerk, surge, pulse, or similar. It feels similar to being in the car with someone learning to drive a manual transmission.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Jun-02, 2019
  • Date complaint filed: 17:38 Jul-14, 2019

WE ARE HEARING A THUMPING OR KNOCKING NOISE IN THE FRONT RIGHT WHEEL WELL AREA. WE NOTICE THIS NOISE WHEN THE CAR IS IN MOTION ON A ROUGH ROAD WHILE DRIVING, TURNING, OR BRAKING. THE DEALERSHIP WE PURCHASED OUR CAR FROM CHECKED ALL RUNNING GEAR PARTS UNDER THE CAR, AND STEERING COMPONENTS, TO SEE IF THERE WERE ANY VISIBLE PROBLEMS. AFTER A TEST DRIVE BY MECHANIC AND ANOTHER SERVICE DEPARTMENT EMPLOYEE, THEY COULD HEAR THE NOISE, BUT WE'RE UNABLE TO FIND ITS SOURCE. WE ARE WONDERING IF ANY OTHER OWNERS OF A 2019 Ascent HAVE EXPERIENCED A SIMILAR PROBLEM?

Parts: POWER TRAIN
  • Date of Incident: Jun-14, 2019
  • Date complaint filed: 14:23 Jun-14, 2019

CVT APPEARS TO BE FAULTY. WHILE DRIVING, RPMS WILL JUMP UP BY 1-2K, STAY AT THAT LEVEL FOR A SECOND OR TWO, THEN DROP DOWN. WHEN IT DROPS, CAR WILL SHUDDER OR ACCELERATE. OCCASSIONALLY A SCREECHING OR GRINDING NOISE IS HEARD. THIS HAS HAPPENED MULTIPLE TIMES, BUT IS NOT PREDICTABLE. IT HAS HAPPENED ON THE HIGHWAY AT SPEEDS IF 65 AND ABOVE; AND IT HAS HAPPENED ON CITY ROADS AT SPEEDS OF 30. IT SOMETIMES HAPPENS MULTIPLE TIMES IN ONE TRIP; OR IT MAY GO A WEEK BETWEEN EVENTS. DEALERSHIP HAS BEEN UNABLE TO REPLICATE IT, SAYS IF THEY CAN'T REPLICATE IT THEN THE "BEST CASE SCENARIO" FOR A DIAGNOSIS IS FOR THE TRANSMISSION TO FAIL AND FOR US TO BE STRANDED. A INTERNET SEARCH FOR "Subaru Ascent TRANSMISSION PROBLEMS" REVEALS THAT THIS IS A RARE PROBLEM, BUT SEEMS TO DISPROPORTIONATELY AFFECT ASCENTS BUILT IN AUGUST OF 2018. SUBARU ALLEGEDLY IS REPLACING THESE TRANSMISSIONS ONCE PROBLEM IS DIAGNOSED, BUT IF IT'S A KNOWN PROBLEM THEN THEY SHOULD REPLACE THEM ALL PROACTIVELY.

Parts: POWER TRAIN
  • Date of Incident: Apr-10, 2019
  • Date complaint filed: 00:00 Jun-10, 2019

TL* THE CONTACT OWNS A 2019 Subaru Ascent. WHILE DRIVING 70-80 MPH, THE VEHICLE JERKED FORWARD AND THE TRANSMISSION STARTED TO SLIP. THE VEHICLE WAS TAKEN TO DCH SUBARU OF RIVERSIDE (LOCATED AT 8069 INDIANA AVE, RIVERSIDE, CA 92504, (951) 428-2314) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5,200. THE VIN WAS NOT AVAILABLE.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Apr-01, 2019
  • Date complaint filed: 21:45 Jun-04, 2019

I ATTEMPTED TO START MY Subaru Ascent AND IT WOULD NOT START. I CONTACTED SUBARU'S TOWING AND THEY CAME AND JUMPSTARTED THE CAR. THE TOWING COMPANY INFORMED ME THAT SUBARU'S ASCENT BATTERIES ARE DEFECTIVE AND THAT THEY HAVE BEEN FORCED TO JUMP A NUMBER OF THEM. I DROVE TO WORK. THE NEXT MORNING, I WOKE TO THE SAME PROBLEM. I CALLED SUBARU'S TOWING SERVICE, AND THEY CAME OUT AGAIN. I TOOK THE CAR TO THE DEALERSHIP AND THEY TESTED THE BATTERY, BUT THE BATTERY DID NOT EXHIBIT FAIL CODES. SUBARU WOULD NOT REPLACE THE BATTERY, DESPITE THE TWO FAILURES. SINCE THIS TIME, I'VE HAD MULTIPLE BATTERY FAILURES AND SUBARU CONTINUES TO DENY MY REQUEST FOR REPLACEMENT.

Parts: UNKNOWN OR OTHERSERVICE BRAKES
  • Date of Incident: Mar-25, 2019
  • Date complaint filed: 17:26 May-31, 2019

A couple of months ago, my wife started the car and backed off a parking lot. When she pressed the brake and felt wired - the brake could not be pressed down and felt like it's jammed somehow. The car did not stop even she switched the car to parking! It eventually stopped after hit a parked car behind. Because the speed was very low so there was no obvious damage to both cars. But after restarted the car, all the warning lights went on - rab, eye sight, at oil temp, low tire pressure, and the sun roof and sun shade not working.

Parts: POWER TRAIN
  • Date of Incident: May-24, 2019
  • Date complaint filed: 08:28 May-29, 2019

Within 5000 miles transmission jump, rear gear not work and the rab light, dealer told me he must replace! I find a lot of story on website, people have same issue and same amount of mileage

Parts: WHEELSENGINEELECTRICAL SYSTEM
  • Date of Incident: May-15, 2019
  • Date complaint filed: 00:00 May-16, 2019

Almost 9500 miles, raining outside wife driving normal speed (highway driving) and eyesight stopped working and check engine light came on. Vehicle still ran. Secondly took to local subrau dealership for 10,000 service they found nothing wrong and did service. Wife left dealership and noticed car pulling to left after tires rotated. Returned to dealership , they said it was normal feathering of tires. Worried eyesight and engine can be affected with rain. Also at a few hundred more miles we now smell burning oil on and off outside of car. We have also experienced high revving motor with no foot on gas pedal. (stationary when smelling burnt oil smell and motor revving. Also once high revving while my 17 year old was city driving. Love to drive the car, hope it holds up!

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Mar-18, 2019
  • Date complaint filed: 14:04 May-13, 2019

Let the tailgate open for 4 hours and the battery died. Use the car to travel with dogs. Purpose of the car is to travel with dogs for field work. Cannot have it die or my dogs die without proper ventilation.

Parts: FUEL/PROPULSION SYSTEM
  • Date of Incident: Mar-01, 2019
  • Date complaint filed: 19:54 May-11, 2019

Gasoline vapors in cabin and around car. After the vehicle has been parked, gasoline vapors are accumulating around car. We experience strong gasoline vapors in our enclosed garage after driving (appearing 10-15 minutes after turning car off). Also, after driving for even a short period of time, then turning the car off, then starting again, gasoline vapors enter the cabin through the vents (if non-recirculating). Dealer confirmed we gasoline mixed with our motor oil (dealer changed the oil, but didn't correct the problem). While this is alarming enough, the smell continues. The smell of gasoline in the cabin and my home garage is not health/safety risk for my family breathing in, but since subaru doesn't know a cause, could it be a risk for a fire. My family shouldn't be driving in a brand new car that is introducing gasoline vapors under normal operation. Others on message boards are complaining of similar issues which could point to a bigger problem. Thank you!

Parts: ELECTRICAL SYSTEM
  • Date of Incident: May-04, 2019
  • Date complaint filed: 10:17 May-09, 2019

The battery drains all the time locking the rear hatch. You can not access the car from the rear. If dogs are crated in the rear they are stuck & this can be dangerous. I had to climb through the rear seat unhook several anchors that hold the crates down, try to maneuver one side ways so as to get the door to open to get the dog out. If it was hot out or an emergency, this could have been a serious issue. It took about 20 min. To get this done. There is no override on this particular vehicle. The dealer said its the way it is. Until the battery gets jumped or charged, you can't get in the rear hatch.

Parts: FUEL/PROPULSION SYSTEMENGINE
  • Date of Incident: Apr-25, 2019
  • Date complaint filed: 13:47 May-01, 2019

Raw gas smell when vehicle is at idle or after being driven for a bit and parked in the garage. The smell comes thru the vents and fills the garage after i park the vehicle. Gas mileage is also being effected it seems, and is low.

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