Subaru Crosstrek Complaints

Subaru Crosstrek Complaints
  • 117 Complaints
  • 6 Crashes
  • 4 Fires
  • 3 Injuries
  • 0 Fatalities
  • Consumers have filed a total of 117 complaints for Crosstrek models.

Recent Complaints

Parts: ELECTRICAL SYSTEMUNKNOWN OR OTHER
  • Date of Incident: Dec-05, 2018
  • Date complaint filed: 20:51 Aug-19, 2019

I PURCHASED MY 2019 Crosstrek IN NOVEMBER OF 2018. ON NUMEROUS OCCASIONS THE RADIO / TOUCHSCREEN RESETS ITSELF. HOWEVER BEFORE EACH SELF STARTED RESET A LOUD BUZZING OR STATIC NOISE COMES ACROSS THE SPEAKERS SCARING THE EVER LIVING DAYLIGHTS OUT OF ME (THE DRIVER). THIS IS A SAFETY CONCERN / HAZARD AS I WAS DRIVING ON THE INTERSTATE ON ONE OCCASION OF THIS. I HAVE HAD THE WHOLE SYSTEM REPLACED BY MY DEALERSHIP AT NO CHARGE 1 MONTH AFTER PURCHASE. YET THE RADIO STILL HAS THE SAME ISSUES. ALL RADIO STATIONS I HAVE PROGRAMMED IN ARE ERASED WITH EACH SELF RESTART OF THE RADIO / TOUCH SCREEN THAT GOD AWFUL NOISE STILL HAPPENS. SUBARU DEALERSHIP SAYS THERE ARE NO SOFTWARE OR HARDWARE UPDATES AT THIS TIME. SO WHAT THE HECK GIVES!! SERIOUSLY SOMEONE IS GOING TO CRAP THEIR PANTS AND HAVE A HEART ATTACK DRIVING THIS VEHICLE WHAT THE RADIO BLASTS STATIC AIR WAVES ACROSS OUR SPEAKERS!

Parts: VEHICLE SPEED CONTROL
  • Date of Incident: Aug-17, 2019
  • Date complaint filed: 18:18 Aug-18, 2019

Driving on highway adaptive cruise control engaged. Skies are grey. It? S about 1300. No rain. In right lane. 2 cars ahead exited and cruise control did not see the white truck ahead of us who was slowing down for traffic. The car increased speed, accelerating into the back of the truck. We applied our breaks and avoided an accident going from about 50 mph to the slow traffic speed of about 20 mph in 10 yards. It was quite scary. I similar incident with the car not seeing a white truck happened about a year ago in stop and go traffic driving through seattle.

Parts: STEERING
  • Date of Incident: Aug-02, 2019
  • Date complaint filed: 20:47 Aug-15, 2019

WHEN TRYING TO TURN OFF THE Crosstrek IT WOULD NOT LET THE KEY COME OUT OF THE IGNITION. IT FORCES YOU TO TAKE IT OUT OF PARK AND PUT IT BACK INTO DRIVE THEN BACK INTO PARK A FEW TIMES TO TAKE THE KEY OUT. I WENT TO SUBARU AND THEY SAID IT WAS A COMMON PROBLEM, WHICH THEY HAVE A FIX FOR. THIS PROBLEM IS SEEN IN MANY OF THE OLDER MODEL SUBARUS I HAVE SEEN THE SAME PROBLEM IN MANY YOUTUBE VIDEOS. THIS IS A KNOWN PROBLEM AND HAS NOT BEEN ADDRESSED BY SUBARU. SUBARU DEALER TOLD ME THE PROBLEM IS A STICKY PLATE CYLINDER.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Aug-08, 2019
  • Date complaint filed: 11:00 Aug-12, 2019

Key gets stuck in ignition after vehicle shut off. Can not be removed until trying to shift gear. Seems like it is not going into park. Started august 8, 2019 and every day since.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jul-26, 2019
  • Date complaint filed: 00:00 Aug-12, 2019

I PURCHASED A NEW 2019 Subaru Crosstrek PLUG-IN HYBRID VEHICLE FROM OCEAN SUBARU OF FULLERTON CA ON JULY26, 2019. A CHARGING CABLE W/ CHARGING CIRCUIT INTERRUPTING DEVICE CAME STANDARD EQUIPMENT W/ MY VEHICLE. WHEN I USED THE CABLE TO CHARGE MY VEHICLE, I WAS GOING TO INSERT THE CHARGER PLUG (3 PRONG PLUG) INTO MY 110V OUTLET. BUT IN ORDER TO DO IT, I WOULD NEED TO TWIST THE CORD THAT EXTENDS FROM THE CCID INTO THE PLUG TO MAKE IT FIT. THE GROUND FOR THE OUTLETS IS ALWAYS POSITIONED ON THE BOTTOM OF THE PLUG. I REALIZED THAT TWISTING THE CORD TO MAKE IT FIT IS CONTRARY TO THE DIRECTIONS THAT ARE IN THE OWNERS MANUAL. THE WAY THE SUBARU CHARGING PLUG IS FITTED ONTO THE CORD, IT IS UPSIDE DOWN, THEREFORE, YOU HAVE TO TWIST THE CORD SO THE ROUND BOTTOM GROUND PLUG WILL FIT INTO THE SLOT. THE CCID HAS LIGHTS ON THE FRONT INDICATING POWER IS ON, CHARGING, OR AN ERROR ALERT. IF I SIMPLY TURNED THE UNIT BACKWARDS, THE PLUG WOULD FIT JUST FINE. BUT THAT IS NOT HOW IT IS DESCRIBED OR SHOWN IN THE OWNERS MANUAL. IT CLEARLY SHOWS THAT THE FRONT OF THE CCID SHOULD FACE FRONTWARDS SO YOU CAN SEE THE INDICATOR LIGHTS. SIMPLY PUT, THE DESIGN AND/OR MANUFACTURE OF THE PLUG NEEDS TO BE POSITIONED THE OPPOSITE WAY. IN THE OWNERS MANUAL, AND W/ THE CHARGING PLUG ITSELF, THERE ARE VERY EXPLICIT DIRECTIONS ON WHAT TO DO AND NOT DO W/ THE CHARGING PLUG. ALWAYS HAVE THE PLUG STRAIGHT, NO KINKS OR LOOPS, NO TWISTING THE CABLE TO PREVENT FIRES AND/OR EXPLOSION. BY NOT CORRECTING THIS ERROR IN THE PLUG POSITIONING, CONSTANT TWISTING OF THE CABLE COULD RESULT IN FRAYED OR WEAKENED WIRES WITHIN THE RUBBER CORD INSULATION, CAUSING AN UNINTENDED CONSEQUENCE, LIKE A FIRE OR EXPLOSION. SINCERELY,[XXX]PS. I CAN SEND PHOTOS OF THE CHARGING CABLE AND THE IMAGE OF THE CHARGING PROCEDURE FROM THE OWNERS MANUAL IF YOU NEED IT. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS

Parts: ELECTRICAL SYSTEMPOWER TRAIN
  • Date of Incident: Jul-29, 2019
  • Date complaint filed: 20:26 Aug-09, 2019

Not able to remove key from ignition have to take the vehicle out of park put it back in park in park and sometimes repeat then able to remove key from ignition. Dealership says it's not covered under the manufacturer's warranty the service advisor nee exactly what the issue was as they just did the repairs to another vehicle the part is transmission plate guide assembly located in the shift console that cost $50 and $350 for labor with a total of $400. My vehicle is now at 40,000 miles.

Parts: ELECTRICAL SYSTEMUNKNOWN OR OTHER
  • Date of Incident: Aug-07, 2019
  • Date complaint filed: 10:31 Aug-08, 2019

MY KEY GETS STUCK IN THE IGNITION ON THE ACC POSITION, SO I CAN NOT LEAVE MY CAR WITH THE KEY IN IT BECAUSE THE BATTERY IS STILL ON. THE VEHICLE IS STATIONARY AND IN PARK. I TURN THE KEY COUNTER CLOCKWISE TO TURN THE CAR OFF AND REMOVE THE KEY, THE KEY WILL NOT GO FURTHER THAN THE ACC POSITION, AND NO, IT IS NOT THAT I'M NOT PUSHING IT IN ENOUGH OR THE STEERING WHEEL LOCK. I AM ESSENTIALLY STUCK IN MY CAR OR AT RISK OF IT BEING STOLEN. IT HAPPENS FREQUENTLY (AT LEAST ONCE A DAY) BUT NOT EVERY SINGLE TIME I DRIVE THE CAR. IT HAS MADE IT IMPOSSIBLE TO DRIVE, AND FOR FEAR OF DAMAGING THE TRANSMISSION OR ELECTRICAL COMPONENTS FURTHER I TRY NOT TO DRIVE IT. SUBARU IS AWARE OF THIS ISSUE ACROSS FIVE OTHER SUBARU MODELS OVER FIVE YEARS (2013-2018; LEGACY, OUTBACK, IMPREZA, Crosstrek, FORESTER, WRX - UNTIL RECENTLY THEIR ENTIRE LINEUP!) AND ISSUED A SERVICE BULLETIN LAST YEAR (ATTACHED). IT IS AFFECTING SO MANY OTHER CUSTOMERS, YET THEY WILL NOT FIX IT. THE SERVICE BULLETIN ANNOUNCED A DESIGN CHANGE TO THE CVT SELECT LEVER DUE TO PARK-RANGE SWITCH INTERNAL COMPONENTS. THEY CLAIM IT IS "ISOLATED" BUT A QUICK SEARCH ON THE INTERNET PROVES THIS IS NOT THE CASE.

Parts: ELECTRICAL SYSTEMENGINE
  • Date of Incident: Jul-27, 2019
  • Date complaint filed: 19:26 Aug-07, 2019

While driving down interstate highway, lots of warning lights suddenly appeared on dashboard. Car would only brake, not accelerate. After safely pulling off to side of road, car engine would not start. I was initially told the ecm (compuer) failed, but now it's an engine problem. Nearly 2 weeks later, car is still in the shop.

Parts: VEHICLE SPEED CONTROL
  • Date of Incident: Aug-06, 2019
  • Date complaint filed: 15:21 Aug-07, 2019

I was driving to a town about 12 miles away via the highway. After 10 miles my accelerator no longer functioned and the abs light, the vehicle dynamics control light, and the hill start assist warning light come on. I took the car out of gear so i could coast to a spot to pull off the highway and after pumping the accelerator a few times, the engine started to respond. I put it back in drive and continued on. This happened five times before i finally shut the engine off. After 5 minutes when i restarted, the warning lights were off and didn't come back on when i drove back home 12 miles. The same thing happened the next day.

Parts: VISIBILITY/WIPEREXTERIOR LIGHTINGELECTRICAL SYSTEM
  • Date of Incident: Jul-25, 2019
  • Date complaint filed: 10:58 Aug-01, 2019

1) vehicle was delivered new with rear power windows not working. 2) led brake light stopped working at 15000 miles , noticed when i was backing up in front of glass doors. I was told by dealer wire was shorting out and entire light assembly needed to be replaced. Dealer did not stock part so i was sent off with non working brake light under warranty until they could get part.

Parts: FUEL/PROPULSION SYSTEM
  • Date of Incident: Jul-14, 2019
  • Date complaint filed: 17:04 Jul-23, 2019

Car hesitates and stalls out at slow speeds and has stalled while pulling out into a intersection. We have taken it to the dealer and at first we? Re told nothing was wrong then they kept the car for seven days and found an issue with a sensor once replaced the car was running okay for a week then the hesitation and sluggishness is back and we are again told no codes are showing that the car is fine. I was driving and it almost stalled in an intersection again and was bogging out for a full minute before regaining power. The car is back at the dealer again!

Parts: STEERING
  • Date of Incident: Jul-01, 2019
  • Date complaint filed: 00:25 Jul-17, 2019

Total power steering failure at 40,076 miles. Deal read code c2532. Dealer replaced full steering system; rack, connectors. Still did not work. Replaced 80 amp fuse on positive terminal. Note that steering failure occurred while vehicle was off. Major concern if it had happened during operation.

Parts: STEERING
  • Date of Incident: Jul-01, 2019
  • Date complaint filed: 09:40 Jul-16, 2019

Put car in park, shut the ignition off, and i am unable to remove the key from the ignition. This has occurred on several occasions. Would have to turn the vehicle back on, move the shifter from park to drive position, then put back in park and by doing this i am sometimes able to remove the key.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Jul-10, 2019
  • Date complaint filed: 13:25 Jul-11, 2019

I HAVE A SECURITY ISSUE RELATED TO THE 2018 Crosstrek AND THE DOOR LOCKING AND UNLOCKING SYSTEM. THIS ISSUE PUTS VEHICLE OPERATORS AT RISK AND FAILS TO PROTECT THE CONTENTS OF THE VEHICLE WHEN UNATTENDED. WE EXPERIENCE ISSUES WHERE THE ALARM WOULD SOUND WHEN OPENING THE DRIVER DOOR. THERE IS NOTHING IN THE DOCUMENTATION THAT DESCRIBED THIS SO WE WENT TO SEARCH THE INTERNET FOR HELP. WE DISCOVERED MANY PEOPLE ARE HAVING THIS ISSUE. THIS HAPPENS WHEN THE VEHICLE IS LOCKED WITH THE REMOTE CONTROL BUT THE DRIVER DOOR DOES NOT LOCK. THE VEHICLE CAN BE ENTERED WHEN UNATTENDED, THE DOORS MANUALLY UNLOCKED AND THE CONTENTS REMOVED. IT IS ALSO POSSIBLE THE DOOR IS NOT LOCKED WHILE OPERATED. THIS EXPOSES THE OCCUPANTS TO THE RISK OF UNEXPECTED ENTRY FROM OUTSIDE WHILE THEY ARE OPERATING THE CAR. THIS SITUATION OCCURS WHEN THE DOOR HANDLE IS USED TO UNLOCK AND OPEN THE CAR IN A SINGLE MOTION. THE LOCKING LATCH GETS CAUGHT IN AN INTERMEDIATE POSITION AND WILL NOT CLOSE. THERE IS A NOTABLE DIFFERENCE IN THE SOUND MADE BY THE DRIVER LOCK. THE CORRECTIVE ACTION IS TO USE THE EMERGENCY KEY CONTAINED IN THE KEYFOB AND TURN THE LOCK. I TURNED IT TO LOCK AND UNLOCK AND RESTORED NORMAL OPERATION, BUT THIS WAS AFTER A LONG PERIOD OF TIME WHERE MY WIFE AND HER PACKAGES WERE EXPOSED. I BELIEVE A WORKAROUND IS TO NOT OPEN THE DOOR IN A SINGLE MOTION, BUT RATHER TO TOUCH THE HANDLE, PAUSE WHILE IT UNLOCKS. THERE ARE SEVERAL STEPS I BELIEVE SUBARU SHOULD TAKE. FIRST, I BELIEVE SUBARY SHOULD NOTIFY CUSTOMERS OF THIS CONDITION, OF THE SIGNS IT EXISTS AND HOW TO RESOLVE IT. THE RISK IS REAL AND THEY SHOULD BE STATED. SECOND, I BELIEVE THE SOLENOID THAT LOCKS THE DOOR IS TOO WEAK TO FREE ITSELF, AND SUBARU SHOULD UPGRADE THIS PART SO THAT IF THIS OCCURS, THE NEXT USE OF THE LOCK CORRECTS IT. THIRD, I THINK SUBARU SHOULD CONDUCT TESTS OF ITS OWN ACROSS ALL MODELS.

Parts: POWER TRAINFUEL/PROPULSION SYSTEM
  • Date of Incident: Jul-07, 2019
  • Date complaint filed: 03:20 Jul-08, 2019

Vehicle was placed in reverse to back out of driveway. After backing into street the vehicle cane to a complete stop then the manual transmission was shifted into drive. I pressed on the gas pedal and the vehicle stalled for a few seconds then quickly accelerated at a very fast speed. This was on a busy road and the vehicle approaching my rear had to slam on its brakes to avoid a collision. Later in the same evening in a parking lot the same gear change problem happed again. After going from reverse then coming to a complete stop the vehicle was shifted to the drive position. The gas pedal was pressed then the vehicle came to a near stall. After a long delay the vehicle jolted forward. A person walking through the lot noticed my hesitation and thought i was letting them cross in front of me. My vehicle came within a couple feet of almost striking the pedestrian.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jul-01, 2019
  • Date complaint filed: 17:37 Jul-07, 2019

Transmission in park. Key is in ignition and turned off. However the engine continues to run. Requires several on off attempts to shut engine off.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Mar-01, 2019
  • Date complaint filed: 12:48 Jul-07, 2019

My key started to get stuck, i need to start my car, put it in drive back in park repeatedly until it comes out. 30,000 miles on a car and i can’t just have it fixed when there is a tsb on a know issue. To do this cycle of on and off 1-9 times on a 2 yr old vehicle is ridiculous,this happens 50% of the time i try to shut my car off and getting worse, please do a recall

Parts: VISIBILITY/WIPER
  • Date of Incident: Jul-01, 2019
  • Date complaint filed: 10:07 Jul-04, 2019

A FEW DAYS AGO MY NEW Subaru Crosstrek DEVELOPED A SPONTANEOUS CRACK IN THE WINDSHIELD. THE CRACK STARTED AT THE DASHBOARD NEAR THE DEFROSTER AND EXTENDED UP ALMOST TO THE ROOF. I HAD IT REPAIRED BY SAFELIGHT WINDSHIELD SPECIALISTS WHO AGREED WITH ME THAT THERE WAS NO EVIDENCE OF A ROCK OR OTHER DAMAGE TO THE WINDSHIELD TO EXPLAIN THE CRACK. AFTER DOING SOME RESEARCH IT APPEARS THIS HAS BEEN A PROBLEM WITH OTHER SUBARU MODELS AND I THINK THEY SHOULD BE RECALL THESE CAR TO FIX THIS DANGEROUS PROBLEM. SEE BELOW. SUBARU OF AMERICA WAS HIT WITH A LAWSUIT LAST YEAR CLAIMING 2015-2016 SUBARU OUTBACK AND LEGACY MODEL?S WINDSHIELD WERE SPONTANEOUSLY BREAKING. LAW360 REPORTS THIS WEEK A FEDERAL JUDGE IN CALIFORNIA SAID THE DRIVERS HAVE STANDING AND ADEQUATELY PLED THAT SUBARU KNEW OF THE DEFECTS. U.S. DISTRICT JUDGE YVONNE GONZALEZ ROGERS SAID LUCIA LUONG, A CALIFORNIA WOMAN, WHO CLAIMS HER 2015 SUBARU OUTBACK DEVELOPED A CRACK THAT HAD ?SPONTANEOUSLY APPEARED? AT THE BASE OF THE WINDSHIELD, HAD SUFFICIENTLY ALLEGED CLAIMS ON BEHALF OF A PROPOSED CLASS OF CALIFORNIA DRIVERS UNDER A MIX OF STATE AND FEDERAL CONSUMER PROTECTION, UNFAIR COMPETITION AND WARRANTY LAWS. LUONG ISN?T THE ONLY OUTBACK OWNER THAT HAS HAD WINDSHIELD ISSUES WITH THE SUBARU OUTBACK. HER ATTORNEYS CITED THERE HAVE BEEN ?HUNDREDS OF THOUSANDS? OF COMPLAINTS TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) BY OTHER OUTBACK OWNERS REPORTING THEY ALSO HAVE HAD THEIR WINDSHIELDS SPONTANEOUSLY CRACK.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Jun-27, 2019
  • Date complaint filed: 09:35 Jun-27, 2019

When getting out of the vehicle key is always stuck even if the shifter is on park mode, had to restart the engine and push the shifter with force to release the key.

Parts: VEHICLE SPEED CONTROL
  • Date of Incident: Jun-13, 2019
  • Date complaint filed: 14:53 Jun-19, 2019

Car intermittently loses the ability to accelerate or maintain speed at a range of speeds from 30mph to 75mph+ in my experience. No response when pushing the gas pedal and engine doesn't respond whatsoever to gas pedal input. It's as if i have removed my foot from the gas and i'm allowing the vehicle to coast. This lasts for a few seconds until normal function resumes. This mostly occurs at on the highway and when accelerating from a stop at a light or stop sign. This is incredibly dangerous and unpredictable, but subaru will do nothing unless they're able to reproduce the issue themselves. It's been in the dealership once already. The issue is intermittent and only happens every few days, so it's hard to make it happen when you want it to. I have a bad video recording of halfway through it happening, but i'm attempting to get a better recording.

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