Volkswagen Complaints

  • 2054 Complaints
  • 82 Crashes
  • 14 Fires
  • 123 Injuries
  • 3 Fatalities
  • A total of 2054 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 6.0%, or 123 of those complaints have caused some degree of injury. 4.0%, or 82 were crash related, and 0.7%, or 14 complaints describe fire-related incidents.

Recent Complaints

  • Date of Incident: Jul-01, 2020
  • Date complaint filed: 21:54 Jul-05, 2020

The moon roof spontaneously combusted while driving on the i-95 while in motion traveling from ny to fla. I believe due to extensive heat, then a small 3 minute east coast rain storm. Nothing hit it, it was not in use, no one was in front of me. The moonroof exploded and shattered into a gazillion little glass pieces sending shards of glass literally everywhere, including embedded in my arms, neck, back, hands, legs, and feet and covering my scalp and covering every surface and crevice with tiny shards of glass. I was stranded in the middle of sc with no support from vw, and needed to purchase a hotel for 2 nights stay. I also have small children that i have in the vehicle often who luckily during this trip we? Re not in the vehicle. I have also done further research that vw has been aware of this spontaneous exploding moonroof defect and has not recalled these models. There is a class action lawsuit against this as vw is aware of this and neglected to tell me upon purchase 6 months ago. As of right now vw corporate has not made urgency of this devastating and traumatic matter.

  • Date of Incident: Jan-15, 2020
  • Date complaint filed: 15:47 Jul-03, 2020

While driving and trying to stop it appears that brakes/abs are not functioning properly. Abs, tpms, traction control, srs warning lights have come on for the second time in just a few months span. Dealer said it was faulty abs wheel speed sensors both times (both rear). It appears that it is the same issue as nhtsa id number: 11265312.

2020 Volkswagen JETTA
  • Date of Incident: Jun-26, 2020
  • Date complaint filed: 14:53 Jul-03, 2020

My car rolled into a wall on the other side of a parking lot while i was inside the opposite building. There is no alert/indicator/notification that the e-brake is engaged. There are alerts for the seat belt, air bag, truck/door opened, low gas, lights, etc. There is even a notification on the screen to remind me to grab my phone after i turn off the car and open the door. But for the e-brake, which is a two-step process that requires discrete pauses by the driver, there is nothing. This is a serious design flaw, that could result in a car rolling and injuring someone. I urge you not to wait for critical moments as in the past for auto alerts to be installed in cars, but to act now. I request all auto manufactures, vw and otherwise, that have e-brakes, create an alert that notifies the driver the car is off and the e-brake is not engaged, recall those cars, and update the computer. And if there isn't room, i suggest deleting the notification to not forget one's phone.

  • Date of Incident: Jul-01, 2020
  • Date complaint filed: 11:15 Jul-02, 2020

Unexplainable loss of coolant. My car was 4 times at dealership and they never find any leaks but i'm loosing coolant and sometimes it can smell it evaporate when i park my car.

  • Date of Incident: Jun-22, 2020
  • Date complaint filed: 00:00 Jul-02, 2020

Tl the contact owns a 2016 volkswagen gti. The contact stated that while driving at various speeds, the vehicle stall and hesitated without warning. The vehicle was taken to an independent mechanic who diagnosed the vehicle with a defective brake suction cup. The mechanic linked the failure to nhtsa campaign number: 16v647000 (fuel system, gasoline, engine and engine cooling) however, the vin was not included. Clay cooley volkswagen of park cities (5555 lemmon ave, dallas, tx 75209, (469) 240-6240) was contacted and informed of the failure. The manufacturer was contacted and informed of the failure. The manufacturer suggested that the vehicle be towed to the dealer for assistance, which was still pending. The vehicle was not repaired. The failure mileage was 24,000.

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