Volkswagen Complaints

  • 2277 Complaints
  • 92 Crashes
  • 16 Fires
  • 134 Injuries
  • 3 Fatalities
  • A total of 2277 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 5.9%, or 134 of those complaints have caused some degree of injury. 4.0%, or 92 were crash related, and 0.7%, or 16 complaints describe fire-related incidents.

Recent Complaints

Parts: SUSPENSION
  • Date of Incident: Nov-22, 2020
  • Date complaint filed: 09:01 Nov-28, 2020

Driving on highway when my daughter heard loud snap and car rear end started to sag

Parts: ELECTRICAL SYSTEMAIR BAGS
  • Date of Incident: Nov-25, 2020
  • Date complaint filed: 00:38 Nov-27, 2020

While turning out of a parking space at a slow speed i felt a stiffness in the turning wheel followed by a crunch and the airbag error light illuminating. Horn is not operational either in addition to other steering wheel controls.

Parts: STRUCTUREENGINE
  • Date of Incident: Nov-21, 2020
  • Date complaint filed: 00:43 Nov-25, 2020

OUR 2015 Touareg TDI WITH 35,000MI LOST POWER ON INTERSTATE 10. THE VEHICLE WAS IN ?LIMP? MODE AND ONLY ABLE TO REACH A SPEED OF 20MPH IN A 75MPH ZONE ON INTERSTATE 10. EXTREMELY DANGEROUS. WE MADE IT TO A DEALER IN LAS CRUCES, NM. AFTER THE DEALER DIAGNOSED THE PROBLEM WE WERE TOLD THERE WAS WATER IN THE AIR FILTER, THE TURBO NEEDED TO BE REPLACED, AND THE AIR FLOW SENSOR. AFTER A BRIEF SEARCH WE DISCOVERED THERE IS A DESIGN FLAW WITH THE EXTERIOR DRAIN SYSTEM. THIS CAUSES WATER TO FLOW INTO THE AIR INTAKE, THRU THE AIR FILTER, THRU THE TURBO, AND ULTIMATELY INTO THE ENGINE. THE UNDIRECTED EXTERIOR DRAIN WATER DAMAGES THE AIR FILTER, THE TURBO, AND, IN SOME CASES, THE ENTIRE ENGINE WILL FAIL. I WAS TOLD OUR 2015 TOUAREG TDI WOULD NEED, AMONG OTHER THINGS, TO REPLACE THE TURBO AT A COST OF $4,000-$5,000.

Parts: ENGINE
  • Date of Incident: Nov-09, 2020
  • Date complaint filed: 13:19 Nov-24, 2020

Engine air filter compartment fills with water under normal, in-motion operating conditions, leaving a spongy, moldy mess of the air filter and extremely poor engine performance as well as engine overheating during summer months. Have replaced the filter repeatedlly. This is a serious and dangerous design flaw.

Parts: FUEL/PROPULSION SYSTEMENGINE
  • Date of Incident: Oct-23, 2020
  • Date complaint filed: 17:06 Nov-23, 2020

I WAS ACCELERATING FROM A 40 MPH ZONE TO A 65 MPH HIGHWAY WHEN THE CAR BEGAN TO SPUTTER AND THEN ENTER A LIMP MODE. I WAS ABLE TO PULL THE CAR TO THE SIDE OF THE ROAD AND COULD SMELL A STRONG ODOR OF GAS. I RAISED THE HOOD TO SEE AN OVERWHELMING AMOUNT OF FUEL SPRAYING FROM THE PASSENGER SIDE OF THE ENGINE. THE ENGINE WAS TURNED OFF AND THE VEHICLE WAS TOWED TO THE NEAREST CERTIFIED MECHANIC, VALLEY MOTOR HONDA, SHERIDAN WY. THERE WAS NOT A VW SHOP WITHIN 100 MILES OF THE BREAKDOWN. UPON ORIGINAL INSPECTION, A TORQUES HEAD BOLT WAS DISCOVERED LOOSE FROM THE FUEL RAIL AND THE FUEL RAIL WAS SEPARATED FROM THE INJECTOR ON THE DISTAL CYLINDER (SEE PICTURE). SIMPLY TIGHTENING THE FUEL RAIL DID NOT SATISFY THE PROBLEM. THIS IS REPORTEDLY THE RESULT OF THE INJECTORS SHIFTING POSITION AND/OR BEING DAMAGED. AFTER LEARNING ABOUT THIS COMMON VW Jetta PROBLEM, THE CAR WAS TOWED TO THE NEAREST VW DEALERSHIP IN BILLINGS MONTANA. IT APPEARS THAT THE PRESCRIBED RECALL FIX FOR THIS ISSUE MIGHT ONLY REQUIRE SOME LOCTITE AND WRENCH TURNING FOR THE CARS THAT HAVE NOT YET EXPERIENCED THIS CATASTROPHIC FAILURE. THE FIX LOOKS TO BE MORE EXTENSIVE FOR CARS LIKE MINE THAT WERE NOT CAUGHT IN TIME. THE CAR HAS BEEN AT BILLINGS VOLKSWAGEN FOR 14 DAYS WITHOUT RESOLUTION. I DO NOT KNOW WHAT PARTS ARE INVOLVED OR WHY THE REPAIRS NOT AVAILABLE. I CAN PROVIDE A COPY OF THE REPAIR BILL FROM VALLEY MOTOR HONDA IN WHICH THE FUEL RAIL WAS IDENTIFIED AS THE SOURCE OF MECHANICAL FAILURE.

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