Volvo Complaints

  • 342 Complaints
  • 31 Crashes
  • 6 Fires
  • 27 Injuries
  • 0 Fatalities
  • A total of 342 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 7.9%, or 27 of those complaints have caused some degree of injury. 9.1%, or 31 were crash related, and 1.8%, or 6 complaints describe fire-related incidents.

Recent Complaints

Parts: UNKNOWN OR OTHER
  • Date of Incident: Jan-25, 2021
  • Date complaint filed: 13:52 Feb-22, 2021

Inside and outside handle cease to work effectively resulting in door not opening. Has happened a handful of times with repair required. Occupants are not able to exit the vehicle.

Parts: POWER TRAIN
  • Date of Incident: Feb-20, 2021
  • Date complaint filed: 05:27 Feb-21, 2021

I HAVE HAD AN UNRESOLVED ISSUE WITH A PERSISTENT VIBRATION THROUGHOUT THE VEHICLE WHILE AT 50MPH OR HIGHER. THIS SEEMS TO BE A UNIVERSAL ISSUE WITH VOLVOS POST 2017 ACROSS MODELS. I HAVE ATTACHED A COPY OF MY EMAILS AND NON-RESPONSES FROM VOLVO DEALER REPS WHO HAVE CLAIMED IT IS NORMAL BEHAVIOR. I TOOK THE VEHICLE TO ANOTHER DEALER WITH WHOM I TEST DROVE THE CAR AFTER THEIR FAILURE TO IDENTIFY THE ISSUE AND THE SAME RESPONSE. THE AUSTIN, TEXAS VOLVO MECHANIC WHO DROVE WITH ME INDICATED THAT VOLVO CARS OF AMERICA MAKE IT VERY DIFFICULT FOR THE DEALERSHIP TO IDENTIFY A PROBLEM AND JUSTIFY A REPAIR TO THIS ISSUE WHICH SEEMS LIKE AN ORGANIZED CONSPIRACY. MY RESEARCH INDICATES THIS IS A COMMON ISSUE THAT THE DEALERS AND MANUFACTURERS FAIL TO RECOGNIZE. HTTPS://WWW.SWEDESPEED.COM/THREADS/DISCOVERED-VOLVO-S90-XC90-XC60-T6-T5-AWD-VIBRATION-ISSUE-SPA-AWD-PROPELLER-SHAFT.615071/

2020 Volvo S60
Parts: SERVICE BRAKESFORWARD COLLISION AVOIDANCEELECTRICAL SYSTEM
  • Date of Incident: Feb-01, 2021
  • Date complaint filed: 15:41 Feb-02, 2021

My 2020 s60 t5 r-design had 3 broken sensors, a safety recall, malfunctioning brakes which caused the car to veer, and most recently a leaking a/c hose. All problems from the factory (out of thin air) within the first 12 months of my lease. After numerous complaints to volvo car usa, i was offered a generic and dismissive answer that volvo? Is not in the position? To offer a trade assist or any help. No explanation to a loyal volvo customer. They? Re simply? Sorry? That i had to take off work to service their car and was told to uber home (no courtesy loaner). After the most recent service visit, i demanded volvo either replace the car or terminate the lease, but the agent thought servicing the vehicle 5 times (because parts were breaking) was absolutely normal. She was stunned i do not have a positive attitude now that my car was fixed. I demanded contact to the regional manager, but my agent (who turned out to be supervisor) refused to forward any information. My car would go through a review process with? Special parameters? , but the supervisor of the headquarters of volvo cars usa was incapable of answering what the parameters were, when this review would take place, or who is reviewing my case? Nothing was transparent, and for all i know, this review could have been arbitrary. As expected,? Volvo is not in the position?? Volvo sent an automated customer satisfaction survey, to which i provided feedback of my awful experience. Sadly, the same agent handling my case responded? Thank you? And that was it. I guess my feedback and problems caused by volvo do not really interest volvo? So by volvo? Parameters,? A car breaking 5 times is normal, there is no quality control of their cars, and customer service is inexistent (3 or 4? Professionals? In headquarters serving north america is inexistent).

Parts: SEAT BELTS
  • Date of Incident: Jan-29, 2021
  • Date complaint filed: 15:01 Jan-29, 2021

I received a safety recall notice in august 2020 (for a recall issued in june 2020) and i contacted my volvo dealer (don beyer dulles, va), who said that the parts were not available. I received a second safety recall notice in december and i contacted my volvo dealer, who said that the parts were unavailable and were still not available as of january 28. The second recall notice said to call volvo customer care center if the recall is not corrected within a reasonable period of time. I contacted the volvo ccc and they told me to try another retailer. That's it - no other assistance. Seven months after the recall and still no timetable for repair.

2020 Volvo S60
Parts: TIRES
  • Date of Incident: Jan-12, 2021
  • Date complaint filed: 00:00 Jan-12, 2021

2020 volvo s60. Consumer writes in regards to dissatisfaction with tire pressure monitoring system. *ld *js

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