STRUCTURE Complaints

STRUCTURE Complaints
  • 203 Complaints
  • 7 Crashes
  • 6 Fires
  • 10 Injuries
  • 0 Fatalities
  • Consumers have filed a total of 203 complaints related to STRUCTURE.

Recent Complaints

2020 Mercedes-Benz SPRINTER 3500
Parts: STRUCTUREELECTRICAL SYSTEM
  • Date of Incident: Dec-16, 2020
  • Date complaint filed: 00:00 Apr-16, 2021

2020 mercedes benz sprinter 3500. Consumer writes regarding a defective backup camera and lane watch. *ld the consumer stated the back up camera/lane watch was unable to be seen in the daylight, the upper door lock was inoperative, the kitchen faucet leaked. The tv needs to be replaced. The mirrors were insufficient in allowing the consumer to view what is being towed. The camera/radio would not turn off, but this was repaired. *js

Parts: STRUCTURESTEERINGELECTRICAL SYSTEM
  • Date of Incident: Nov-18, 2019
  • Date complaint filed: 00:00 Feb-04, 2021

2016 Tesla Model X. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-062 AND 20V-710. *LD THE CONSUMER STATED THE DEALER WOULD NOT HONOR THE RECALL STATING THE VEHICLE WAS NOT EXPERIENCING THE FAILURE. THE CONSUMER STATED THE SCREEN WOULD BLACK OUT RANDOMLY AND THE STEERING ASSIST DID NOT FUNCTION PROPERLY. THE VEHICLE WAS INVOLVED IN AN ACCIDENT DUE TO THE FAILURE. THE VEHICLE HAD TRIM SEPARATION THAT WOULD LEAK WATER THAT THE DEALER WOULD NOT REPAIR. *JS

2020 Ram 2500
Parts: STRUCTURE
  • Date of Incident: Jan-30, 2020
  • Date complaint filed: 00:00 Feb-04, 2021

2020 silverado 2500. Consumer writes in regards to safety recall. *ld the consumer stated the recall repair called for the use of duct tape. After completion of the recall, duct tape was visibly protruding from the trim of the vehicle. *js

2020 Mercedes-Benz GLB250
Parts: STRUCTURE
  • Date of Incident: Sep-01, 2020
  • Date complaint filed: 00:00 Dec-16, 2020

2020 mercedes benz glb. Consumer writes in regards to rear spoiler safety recall. *ld the consumer requested to be reimbursed for the safety recall repair that was performed prior to receiving the notice. *js

Parts: STRUCTURE
  • Date of Incident: Nov-01, 2019
  • Date complaint filed: 00:00 Nov-19, 2020

2016 Honda Odyssey. CONSUMER WRITES IN REGARDS TO PAINT BUBBLING AND PEELING ON VEHICLE. *LD *JS

Parts: STRUCTURESTEERING
  • Date of Incident: Sep-14, 2020
  • Date complaint filed: 00:00 Oct-05, 2020

2017 Lincoln Continental. CONSUMER WRITES IN REGARDS TO STEERING WHEEL MALFUNCTION. *LD THE CONSUMER STATED THE VEHICLE HAD A WATER LEAK DAMAGING THE COMPUTER SYSTEM. THIS CAUSED THE VEHICLE TO FAIL WHILE DRIVING. *JS

Parts: WHEELSSTRUCTUREPOWER TRAIN
  • Date of Incident: Jun-06, 2020
  • Date complaint filed: 00:00 Oct-02, 2020

2020 Toyota Prius. CONSUMER WRITES IN REGARDS TO NEEDING TRANSMISSION REPAIR AFTER VEHICLE WAS TOWED. *LD THE CONSUMER STATED THE AXEL RODS, RIMS NEEDED TO BE REPAIRED/REPLACED, STEERING ISSUES,. REAR WHEEL ISSUES, AND BUMPER REPLACEMENT. *JS

2020 Volvo VNL
Parts: STRUCTURE
  • Date of Incident: Sep-21, 2020
  • Date complaint filed: 00:00 Sep-22, 2020

Tl* the contact owns a 2020 volvo vnl truck. The contact stated that the sleeper bunk window detached on top however, the bottom brackets prevented the window from completely detaching while the vehicle was in motion. Westfall gmc truck inc located at 3915 randolph rd, randolph, mo 64161 (816) 455-7262, was contacted and the contact was informed that the vehicle was not included in nhtsa campaign number: 19v208000 (structure). The vehicle was not repaired. The manufacturer was contacted and confirmed that the vin was not included in nhtsa campaign number: 19v208000 (structure). The failure mileage was 145,980.

Parts: STRUCTURE
  • Date of Incident: Sep-15, 2020
  • Date complaint filed: 00:00 Sep-15, 2020

2018 volvo s-90. Consumer writes in regards to a product flaw. *ld the consumer stated the vehicles floor mat had unsnapped and become wedged under the accelerator pedal. The consumer was unable to drive forward or in reverse. *js

Parts: SUSPENSIONSTRUCTURE
  • Date of Incident: Aug-22, 2020
  • Date complaint filed: 00:00 Aug-27, 2020

TL* THE CONTACT RENTED A 2017 Nissan Versa. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 40-46 MPH, THE VEHICLE JERKED, SHOOK AND SWERVED. AS A RESULT, THE DRIVER CRASHED INTO A CONE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE MANUAL SIDE VIEW MIRRORS WERE STUCK AND FAILED TO MOVE. THE ROOF OF VEHICLE HAD AN EXTREME AMOUNT OF DIRT. THERE WERE NO REPORTED INJURIES. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT MENTIONED THE RENTAL COMPANY INFORMED HER THE REPAIRS WOULD BE AT HER OWN EXPENSE DUE TO NOT HAVING ADEQUATE INSURANCE. THE CONTACT WAS CONCERNED ABOUT THE RENTAL COMPANY (ZEZGO 3960 NORTHWEST 26TH MIAMI FLORIDA 33142) RENTING UNSAFE VEHICLES. THE FAILURE MILEAGE WAS APPROXIMATELY 35,339.

Parts: STRUCTURE
  • Date of Incident: Aug-05, 2020
  • Date complaint filed: 12:41 Aug-23, 2020

2017 Honda Accord SUNROOF EXPLODES AS DRIVING ON MAJOR HIGHWAY. UPON CONTACTING HONDA, THERE RESPONSE WAS IT WAS OUT OF WARRANTY. WHEN I ASKED TO SPEAK TO A SUPERVISOR THEY REFUSED. I WAS TRAVELLING HOME FROM WORK WHEN I THOUGHT RANDOM SHOTS WERE BEING FIRED AT MY VEHICLE. I AM THANKFUL THIS LOUD EXPLOSION DID NOT CAUSE AN ACCIDENT. THIS IS A MAJOR SAFETY CONCERN AND ONE THAT HONDA IS IGNORING.

Parts: STRUCTURE
  • Date of Incident: Aug-18, 2020
  • Date complaint filed: 00:00 Aug-18, 2020

2017 Subaru Outback. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE GAS AND BRAKE PEDALS. *LD THE CONSUMER STATED WHEN DEPRESSING THE BRAKE PEDAL IT TRAVELS ALL THE WAY DOWN, CAUSING THE DRIVER TO INADVERTENTLY MAKE CONTACT WITH THE GAS PEDAL. THE DEALER WAS NOTIFIED AND STATED THE VEHICLE WAS OPERATING AS DESIGNED. *JS

Parts: STRUCTURE
  • Date of Incident: Aug-17, 2020
  • Date complaint filed: 00:00 Aug-17, 2020

2016 Dodge Dart. CONSUMER WRITES IN REGARDS TO DAMAGED UNDERCOVER ON VEHICLE. *LD THE CONSUMER STATED THAT THE VEHICLE WAS BUILT TOO LOW TOO THE GROUND IN THE FRONT CAUSING DAMAGE TO THE UNDER COVER. THE UNDER COVER NEEDED TO BE REPLACED. *JS

Parts: STRUCTURESTRUCTURE
  • Date of Incident: Mar-15, 2020
  • Date complaint filed: 00:00 Aug-12, 2020

TL* THE CONTACT OWNS A 2016 Dodge Charger. THE CONTACT STATED THAT THE GLUE ON THE DOOR PANEL AND CENTER CONSOLE SEPARATED. THE CONTACT CALLED THE HILL-KELLY DODGE CHRYSLER JEEP RAM DEALER LOCATED AT 6171 PENSACOLA BLVD, PENSACOLA, FL 32505, AND WAS TOLD THAT THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

Parts: UNKNOWN OR OTHERSTRUCTUREEQUIPMENT
  • Date of Incident: Mar-20, 2020
  • Date complaint filed: 00:00 Jun-25, 2020

Gearshift surround has foil plating over plastic. Plating flakes off at entry point to storage cubby causing razor cuts in hand and fingers. This can happen whether driving or stationary. *tr

Parts: UNKNOWN OR OTHERSTRUCTURE
  • Date of Incident: Jun-01, 2020
  • Date complaint filed: 00:00 Jun-15, 2020

Soul red metallic paint excessive chipping. *tr

Parts: VISIBILITYUNKNOWN OR OTHERSTRUCTURE
  • Date of Incident: May-15, 2020
  • Date complaint filed: 00:00 Jun-10, 2020

While driving at 60mph the sunroof lid seal came off the glass, the sunshade does not fully open and becomes stuck. The part that needs replacing is the sun roof rail assy. 91350. *tr

Parts: UNKNOWN OR OTHERSUSPENSIONSTRUCTURE
  • Date of Incident: May-08, 2020
  • Date complaint filed: 00:00 Jun-05, 2020

IT SOUNDS LIKE THE FRAMING UNDER MY HOOD IS BOUNCING. ANYTIME I'M DRIVING ON THE ROAD, I HEAR KNOCKING EVERY TIME I HIT THE SLIGHTEST BUMP. SOUNDS AS IF SOMETHING IS LOOSE AND NOT SECURED. DEFINITELY SCARY SINCE IT'S A 2019 Jeep Compass, BASICALLY A BRAND NEW VEHICLE. *TR

Parts: STRUCTURE
  • Date of Incident: Sep-18, 2019
  • Date complaint filed: 00:00 Jun-01, 2020

2017 Chevrolet Trax. CONSUMER WRITES IN REGARDS TO FAILED WELDED JOINTS SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS INVOLVED IN A ROLL OVER CRASH DUE TO THE FAILED PARTS. THE VEHICLE HAD A RECALL REPAIR NOTICE FOR THE FAILED PARTS. THE PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. *JS *JS

Parts: STRUCTUREEXTERIOR LIGHTING
  • Date of Incident: Nov-01, 2019
  • Date complaint filed: 00:00 May-28, 2020

Water is pooling in my track lighting. I have to take the bolts out to empty it. Now the lights are failing!!! *tr

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