LATCHES/LOCKS/LINKAGES Complaints

LATCHES/LOCKS/LINKAGES Complaints
  • 206 Complaints
  • 6 Crashes
  • 0 Fires
  • 9 Injuries
  • 0 Fatalities
  • Consumers have filed a total of 206 complaints related to LATCHES/LOCKS/LINKAGES.

Recent Complaints

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: May-03, 2021
  • Date complaint filed: 00:00 May-04, 2021

TL* THE CONTACT OWNS A 2015 Ford Mustang. THE CONTACT STATED WHILE DRIVING 70 MPH, THE DOOR OPENED INDEPENDENTLY. THE CONTACT HAD THE VEHICLE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) A MONTH PRIOR TO THE FAILURE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: Aug-01, 2020
  • Date complaint filed: 00:00 Apr-15, 2021

TL* THE CONTACT OWNS A 2017 Ford Mustang. THE CONTACT STATED THAT THE FRONT PASSENGER?S DOOR AJAR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ROCKWALL FORD (990 E. INTERSTATE 30, ROCKWALL, TX 75087, (972) 290-2200) AND THE DEALER WAS MADE AWARE OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V168000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: Apr-01, 2020
  • Date complaint filed: 00:00 Apr-12, 2021

TL* THE CONTACT OWNS A 2018 Nissan Altima. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V315000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED CORAL SPRINGS NISSAN (9350 W. ATLANTIC BLVD, CORAL SPRINGS, FL 33071, (954)388-2344) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: Apr-07, 2021
  • Date complaint filed: 00:00 Apr-07, 2021

TL* THE CONTACT OWNS A 2016 Nissan Altima. THE CONTACT WAS INFORMED ABOUT NHTSA CAMPAIGN NUMBER: 20V315000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT NEVER RECEIVED THE RECALL NOTIFICATION LETTER. THE VEHICLE WAS TAKEN TO GAINESVILLE NISSAN (3915 N MAIN ST, GAINESVILLE, FL 32609) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THERE WAS NO RECORD OF HIM OWNING THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: Nov-01, 2020
  • Date complaint filed: 00:00 Apr-02, 2021

TL* THE CONTACT OWNS A 2018 Nissan Altima. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 20V315000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED GREENVILLE NISSAN (3615 S MEMORIAL DR, GREENVILLE, NC 27834, (252) 756-1738) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: Apr-01, 2020
  • Date complaint filed: 00:00 Apr-01, 2021

TL* THE CONTACT OWNS A 2015 Ford Transit Connect. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE SLIDING DOOR OPENED WITHOUT WARNING. THE DRIVER'S SIDE SLIDING DOOR HAD FAILED TO LATCH SECURELY. THE CONTACT ACTIVATED THE CHILD LOCK TO SECURE THE SLIDING DOOR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO FRIENDLY FORD (333 E IRVING PARK RD, ROSELLE, IL 60172, (866) 524-7439) AND THE CONTACT WAS INFORMED THAT THE DOORS WERE OPERATING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.*DT

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: Mar-20, 2021
  • Date complaint filed: 00:00 Mar-25, 2021

TL THE CONTACT OWNS A 2015 Ford Escape. THE CONTACT STATED THAT AFTER MULTIPLE ATTEMPTS, THE REAR DRIVER?S SIDE DOOR FAILED TO LATCH AND LOCK AS NEEDED. THE CONTACT CALLED INTERSTATE FORD (125 ALEXANDERSVILLE RD, MIAMISBURG, OH 45342) WHERE HE WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES). AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE REPAIRED. THE CONTACT'S WIFE CALLED BACK TO CONFIRM THE APPOINTMENT AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: May-01, 2019
  • Date complaint filed: 00:00 Mar-15, 2021

TL* THE CONTACT OWNS A 2016 Hyundai Tucson. THE CONTACT STATED THAT THE REAR PASSENGER?S SIDE DOOR FAILED TO OPEN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TEAM HYUNDAI OF BEND (2250 NE. HWY 20, BEND, OR 97701, 541) 749-4025) WHERE IT WAS DIAGNOSED WITH NEEDING THE REAR PASSENGER?S SIDE HANDLE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: May-28, 2020
  • Date complaint filed: 00:00 Mar-12, 2021

TL* THE CONTACT OWNS A 2016 Nissan Altima. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V315000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE ISSUE HOWEVER INFORMED THE CONTACT THE REMEDY TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Parts: LATCHES/LOCKS/LINKAGESENGINEELECTRICAL SYSTEM
  • Date of Incident: Feb-23, 2021
  • Date complaint filed: 00:00 Mar-03, 2021

TL* THE CONTACT OWNS A 2018 Ram 1500. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT OIL WAS LEAKING FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A CRACKED ENGINE FILTER HOUSING AND COOLANT UNIT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL) AND 19V347000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE DEALER CENTRAL CHRYSLER JEEP (56 BOSTON-PROVIDENCE TURNPIKE, NORWOOD, MA 02062) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 72,000. PARTS DISTRIBUTION DISCONNECT.

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: Dec-01, 2020
  • Date complaint filed: 00:00 Feb-05, 2021

TL* THE CONTACT OWNS A 2018 Nissan Altima. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 20V315000(LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED NEW CITY NISSAN (2295 N KING ST, HONOLULU, HI 96819, (808) 524-9111) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: Jul-01, 2020
  • Date complaint filed: 00:00 Jan-22, 2021

TL* THE CONTACT OWNS A 2016 Nissan Altima. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V315000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. NISSAN OF NORTH AUGUSTA LOCATED AT 5590 JEFFERSON DAVIS HWY, BEECH ISLAND, SC 29842 WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: Jun-01, 2020
  • Date complaint filed: 00:00 Jan-11, 2021

TL* THE CONTACT OWNS A 2018 Nissan Altima. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER :20V315000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. SHERIDAN NISSAN (114 S DUPONT HWY, NEW CASTLE, DE 19720) WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: May-01, 2020
  • Date complaint filed: 00:00 Dec-29, 2020

TL* THE CONTACT OWNS A 2017 Nissan Altima. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V315000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. CEDAR PARK NISSAN (2121 S BELL BLVD, CEDAR PARK, TX 78613, (512) 620-7200) WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Parts: SERVICE BRAKESLATCHES/LOCKS/LINKAGESELECTRICAL SYSTEM
  • Date of Incident: Jun-29, 2020
  • Date complaint filed: 00:00 Dec-09, 2020

COMPLAINT TO NHTSA REF. 2015 Honda Civic-EX (VIN: [XXX]) PLEASE NOTE THAT OUR REFERENCED VEHICLE CONTAINS A DESIGN FLAW AND PRODUCT DEFECT. THE CAR WAS NOT STARTING DUE TO A MAJOR ELECTRICAL PROBLEM. THE TECHNICIANS AT A HONDA CERTIFIED DEALER DIAGNOSED THE PROBLEM AS A PRODUCT DEFECT ASSOCIATED WITH THE RIGHT FRONT DOOR HANDLE TOUCH SENSOR. ACCORDING TO AN ADVISOR AT HONDA OF ESCONDIDO (CALIFORNIA), THE DOOR HANDLE SENSOR FAILURE CONSTITUTED BOTH A HARDWARE AND SOFTWARE MALFUNCTION. THE ADVISOR INDICATED THAT THIS IS A SAFETY ISSUE AND THAT HE HAS NOT SEEN THIS PHENOMENON OCCUR WITH RESPECT TO A HONDA CIVIC DURING HIS MANY YEARS AT HONDA OF ESCONDIDO. IT APPEARS THAT THE AMOUNT OF CURRENT (AMP) DRAW WAS THE MAIN CULPRIT IN DEPLETING THE BATTERY?S POWER CAPACITY AND DEGRADING IT TO A POINT THAT THE CAR WOULD NOT START AS A RESULT OF THE PRODUCT DEFECT. IT ALSO CAUSED THE VSA (I.E., THE VEHICLE STABILITY ASSIST) SYSTEM TO MALFUNCTION AND BEHAVE ERRATICALLY AS WELL. IN OUR ASSESSMENT, THIS SITUATION CONSTITUTES A PUBLIC INTEREST CONSIDERATION AS THE SAFETY, WELL-BEING AND WELFARE OF EVERY OWNER IS AT RISK WHEN DRIVING THE SAME 2015 HONDA CIVIC MODEL. IN OUR JUDGMENT, A RECALL IS REQUIRED TO PREVENT SEVERE ACCIDENTS FROM HAPPENING AND TO PRECLUDE THIS HIGHLY RISKY AND DANGEROUS SAFETY SITUATION FROM RECURRING. THANK YOU FOR TAKING THE NECESSARY CORRECTION ACTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Parts: LATCHES/LOCKS/LINKAGESAIR BAGS
  • Date of Incident: Jul-21, 2020
  • Date complaint filed: 00:00 Oct-27, 2020

TL* THE CONTACT OWNS A 2015 Nissan Altima. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V315000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO MIKE REZI NISSAN ATLANTA (2551 THE NALLEY WAY, ATLANTA, GA 30360) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: Mar-01, 2020
  • Date complaint filed: 00:00 Oct-23, 2020

TL* THE CONTACT OWNS A 2015 Ford Fiesta. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V177000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER CORWIN FORD (3600 KIETZKE LN, RENO, NV 89502, (775) 329-8800) HOWEVER, THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: Mar-23, 2020
  • Date complaint filed: 00:00 Oct-22, 2020

TL* THE CONTACT OWNS A 2015 Ford Fusion. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V177000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WITHOUT WARNING, THE DRIVER?S SIDE REAR DOOR LATCH FRACTURED. THE CONTACT STATED THAT A ROPE WAS TIED TO THE DOOR HANDLE TO KEEP THE DOOR CLOSED. THE VEHICLE WAS TAKEN TO TROPICAL FORD (9900 ORANGE BLOSSOM TRAIL, ORLANDO, FL 32837) WHERE IT WAS DIAGNOSED HOWEVER, THE CONTACT WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000.*DT*JB

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: Mar-23, 2020
  • Date complaint filed: 00:00 Sep-28, 2020

TL* THE CONTACT OWNS A 2015 Ford Fiesta. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V177000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT A DOOR UNLOCKED WHILE DRIVING WITHOUT WARNING OR AN AUDIBLE NOTIFICATION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AUTONATION FORD TUSTIN (2 AUTO CENTER DRIVE, TUSTIN, CA 92782) AND THE VEHICLE WAS INSPECTED AND THE CONTACT WAS INFORMED THAT THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,705.

Parts: LATCHES/LOCKS/LINKAGES
  • Date of Incident: Sep-09, 2020
  • Date complaint filed: 00:00 Sep-16, 2020

TL* THE CONTACT OWNS A 2015 Nissan Altima. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V315000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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