Consumers have filed a total of 9 complaints for e-tron models.
Vehicle failed to notify the operator about unusually bad battery cell. Range was declining significantly between charge cycles. Service center was declining to address the issue until provided detailed information as why there is a fault with the high voltage battery. A bad battery cell could result in fire and death.
MY e-tron HAS SUDDENLY ACCELERATED TWICE. ONCE ON THE HIGHWAY AND ONCE GOING LESS THAN 15 MPH ON A FLAT, DIRT ROAD. THE FIRST TIME I THOUGHT PERHAPS IT WAS MY ERROR, BUT WHEN IT HAPPENED A SECOND TIME IT CLEARLY WASN'T. THE CAR REVVED UP OUT OF NOWHERE AND I HAD TO PUMP THE BREAKS TO SLOW DOWN. I NEVER ONCE USED CRUISE CONTROL DURING EITHER SITUATION. FORTUNATELY, NOTHING WAS IN FRONT OF ME DURING EITHER SITUATION AND BREAKING WORKED TO RESOLVE MY SPEED/CONTROL OF THE CAR. FLOOR MATS WERE ALSO NOT AN ISSUE AS THEY ARE FIRMLY IN PLACE (AS ALSO WITNESSED BY MY DEALER.) THE CAR HAS BEEN RECALLED FOR TAIL LIGHT AND AND CHARGE LEVEL INDICATOR SO THEY ARE MANAGING THOSE FIXES WHILE AWAITING FURTHER INSTRUCTIONS FROM CORPORATE. IN THE MEANTIME, I AM NERVOUS ABOUT EVER DRIVING THIS CAR AGAIN GIVEN THOSE EXPERIENCES.
While driving the vehicle on a state highway the audi adaptive cruise assist currently unavailable error message displays and disables the adaptive cruise assist function for random/unknown periods of time. This error has occurred multiple times. Additionally, when using the audi adaptive cruise assist, the vehicle will come to sudden stops when using if a car is in the left turn lane, parallel to the vehicle.
The audi drive select system malfunctioned for multiple hours. During this time the vehicle's air suspension set itself to the lowest possible setting (lower than the drive select modes allow) for this duration. The audi drive select system displayed a screen that was blank without any selectable options. The audi drive select system was unresponsive to pushing the physical buttons on the console when trying to select the audi drive select mode. When i stopped the vehicle and tried to reset it, multiple unrelated errors occurred. These include but are not limited to "predictive efficiency: assist unavailable", "rear cross traffic assist: currently unavailable", "all wheel drive malfunction! Limited stability", among others.
I got this audi etron with the security that i would have access to 150kw charging stations that would charge my car in 30 minutes. This was a lie and they dont exist on the east coast. You are lucky if you can find 1 near by. The fastest charging time for my audi when its on 26% is an 1hr and 15 minutes on the only supercharge stattions that exisit which are 50kw. This means if i want to go out of states i can not because it will add an extra 5 hours just to charge the car because unlike the sales guy told me it does not give you 250 miles but 204 miles. They also sold me the brand new vehicle with all 4 safety handles missing. I am not comfortable driving the care because if something as simple as safety handles was missed what else was missed. . I reached out to bryan who was suppose to be helping me from the customer experience department and he told me there is nothing they can do the car works fine and the service department is fixing the handles. I informed him that they did not fix or check my car. They only took pictures. They are trying to wipe their hands on selling me $100,000 car.
Due to an accident, front airbag was deployed causing a deep laceration and a thumb dislocation to my right hand ( accident was on the left side and didn? T hit driver door ) blood stain was on the steering wheel, escalated the issue to audi usa stating that the airbag deployment caused a serious injury that could have been fatal but they said that airbags were deployed as designed
TL* THE CONTACT OWNS A 2019 Audi e-tron. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUDI TYSONS CORNER SERVICE DEPARTMENT (8598 LEESBURG PIKE, VIENNA, VA 22182) HOWEVER, THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. UPON RETRIEVING THE VEHICLE, THE CONTACT STATED THAT HIS WIFE WAS DRIVING AT APPROXIMATELY 35 MPH, WHILE ATTEMPTING TO MAKE A LEFT TURN, WHEN SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER WHERE THE VEHICLE REMAIN UNREPAIRED. THE MECHANIC WAS AGAIN UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
ON JANUARY 13, 202, THIS 2019 Audi e-tron WAS THE 2ND CAR STOPPED AT A RED TRAFFIC SIGNAL ON A PUBLIC ROAD. THE DRIVER'S FOOT WAS ON THE BRAKE. WHILE THE LIGHT REMAINED RED WITH THE DRIVER'S FOOT STILL ON THE BRAKE, THE CAR LURCHED FORWARD INTO THE REAR OF THE FRONT CAR CONTINUING PUSHING FORWARD FOR SEVERAL SECONDS AS THE DRIVER PUSHED HARDER ON THE BRAKE, TRIED TO SHIFT THE CAR OUT OF DRIVE, FINALLY STOPPING THE CAR BY PUSHING THE POWER BUTTON. THE CAR WAS IMMEDIATELY TOWED TO THE DEALER AFTER THE ACCIDENT, AND THE DEALER AND AUDI OF AMERICA WAS IMMEDIATELY NOTIFIED OF THE INCIDENT. AUDI FINALLY SENT AN ENGINEER TO INSPECT THE CAR ON FEB. 14, 2020. ACCORDING TO AUDI, THE ACCELERATOR AND BRAKE PEDALS WERE OPERATING PROPERLY AT THE TIME OF THEIR INSPECTION, AND THE CAR'S DATA RECORDER REVEALED NO INFORMATION REGARDING THE ACCIDENT. THEY CONCLUDE THAT THE ABSENCE OF EVIDENCE EXONERATES THE CAR AND AUDI. INASMUCH AS THE ACCIDENT HAPPENED EXACTLY AS DESCRIBED ABOVE, THE ABSENCE OF ANY DATA ON THEIR RECORDER, IF TRUE, AND THE PROPER FUNCTIONING OF THE PEDALS UPON LATER INSPECTION, ARE NOT EVIDENCE THAT THE ACCIDENT DID NOT HAPPEN AS DESCRIBED AND THE ABSENCE OF SOME ELECTRONIC MALFUNCTION THAT IS LIKELY TO HAVE OCCURRED AS BEING THE CAUSE. THEREFORE, THIS VEHICLE IS INHERENTLY UNTRUSTWORTHY AND UNSAFE. *TR
The vehicle pulls to one side and destabilizes the vehicle movement both on the highway as well as local roads. The audi dealership claims that it is due to a highly sensitive lane departure system that can not be either disabled or adjusted. This is resulting in unsafe driving condition as vehicle tries to steer itself whenever it is closer to the lane divider line or even when it encounters a minor dip on the paved surface. Additionally, the steering appears to get sticky and locked whenever the condition is encountered. I have had several situations driving on the highway when the automobile got unbalanced while changing the lanes. I am concerned that someday it will lead to a major accident. I reported it to audi as well as the local dealership. The dealership tested it and acknowledged the sideways pull but failed to address the flaw. It feels eerily similar to the boeing 737 max issue where apparently the software was designed to correct the aircraft pitch and there was no easy way to disable the system. This appears to be a major design flaw which audi is trying to overlook and ignore.