Buick Complaints

2016 Buick CASCADA
  • Date of Incident: Apr-08, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: VISIBILITY/WIPER, UNKNOWN OR OTHER, and STRUCTURE:BODY

The rear window on the cascada is known to separate from the convertible top material, likely due to an insufficient amount of primer used during the assembly process, which creates stress points allowing the material to separate from the glass. Once this bond has started to fail, it is eventually going to lead to the glass completely falling off the car. It is likely that the glass separating could render the rear defrost inoperable, too, decreasing visibility. Nhtsa bulletin 17-na-216 describes this problem; why was no recall ever issued?

2017 Buick Enclave
  • Date of Incident: Mar-28, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: ELECTRICAL SYSTEM and LANE DEPARTURE: BLIND SPOT DETECTION

I had taken to alpena mi. Buick gmc address 133 johnson st alpena mi. 49707. When the warning come up on the message center on the dash 28/3/24 that said service side detection system and in the side mirrors each side light up all the time and would cost $875. 00 installed at that time had to pay $80. 19 inspect and advise. At that time was unable to afford that cost to have fixed. So with those light on in your mirrors it was a unsafe to drive in daylight hours and worse in night time driving so we had to limit our driving because of this and both my wife and myself are on disability.. It was a distraction and made for unsafe travel for ourselves and for other drivers on the roads. We were able to afford on 02/04/24 and at time was taken back to. The same dealership for repair at that time they installed the side detection kit cost was $812. 66 which was less then the original cost. Question number 2 with this lights on in your mirrors at all times when we would be driving day and night it was a big distraction that you never would know if someone was in the next lane to you on two lane road or on the interstate. So each person was at risk in our vehicle as well as other vehicles. Question number 3 yes that was confirmed by alpena buick gmc the dealer i had taken the car to back on 28/3/24. Question number 4 as far as it being a gm dealer and being a gm part i would say yes. Question 5 yes as i told you in q neeuestion 1 it had on the message center in dash service side detection as well as lights on in both mirrors. In my words this is a reason this should be a recall first for people that are driving and can't afford to have fixed this is a accidents waiting to happen with death please do a recall.

2024 Buick ENCORE GX
  • Date of Incident: Apr-10, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: ELECTRICAL SYSTEM

The contact owns a 2024 buick encore gx. The contact received notification of nhtsa campaign number: 23v744000 (electrical system), and the vehicle was taken to the dealer, where the recall repair was performed; however, while driving 30 mph, the instrument cluster display and the infotainment system screen display turned black. There was no warning light illuminated. The contact pulled over to the side of the road, turned off, and restarted the vehicle; however, the failure persisted. The contact stated that she was able to drive to the nearby residence. The contact stated that upon arriving to the residence, she turned off and restarted the vehicle several times, and the infotainment screen display became operable. The contact stated that she went to the vehicle settings on the infotainment system and selected update twice, but the instrument cluster display remained black. The contact stated that she then selected previous updates and turned off the vehicle for an hour. The contact stated that upon restarting the vehicle, the instrument cluster and the infotainment system were operable. The dealer was notified of the failure through a voicemail message. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,714.

2019 Buick ENCORE
  • Date of Incident: Apr-10, 2024
  • Date complaint filed: Apr-10, 2024
  • Failed components: POWER TRAIN

Rear deferential housing cracked

2015 Buick ENCORE
  • Date of Incident: Apr-03, 2023
  • Date complaint filed: Apr-10, 2024
  • Failed components: ELECTRICAL SYSTEM

My key gets stuck in the egnition, my machanic said it is specific to this make and model car.

2015 Buick Enclave
  • Date of Incident: Mar-25, 2024
  • Date complaint filed: Apr-08, 2024
  • Failed components: AIR BAGS

The recall was discovered on march 25 by my car insurance company. We stopped driving the vehicle since it is unsafe to drive it until recall is remidied with a new part. I have called gm 3 times as well as 3 different dealerships. Gm and one dealership mentioned the vehicle is actually safe to drive its just if you got in accident that it would be a concern! Noone can say when these parts will be in and its already been 3 weeks. The dealerships refuse to offer a loaner and when asked about reimburse for a rental they said to call gm. Gm refused to reimburse for a rental since my car is paid for and out of their warranty. Gm nor the dealerships are actually doing anything to fix the car or offer transportation that is safe until it can be fixed.

2014 Buick Enclave
  • Date of Incident: Apr-08, 2024
  • Date complaint filed: Apr-08, 2024
  • Failed components: AIR BAGS

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

2017 Buick Enclave
  • Date of Incident: Apr-08, 2024
  • Date complaint filed: Apr-08, 2024
  • Failed components: AIR BAGS

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

2024 Buick ENCLAVE
  • Date of Incident: Mar-13, 2024
  • Date complaint filed: Apr-06, 2024
  • Failed components: POWER TRAIN and ENGINE

Driving on the interstate at approx. 70 mph when the vehicle made a lurch forward motion. The vehicle lost power. We were near a exit ramp and coast to the intersection. Vehicle would start but would not shift out of park. We could not move the vehicle. It would not even go into neutral to push the vehicle to safety. The police were called to direct traffic, while waiting for a tow truck. We attempted to restart the vehicle several time so we could it in neutral during the next 45 minutes. The police had to leave and made a final try to put the vehicle in neutral after restarting, it went into neutral. The vehicle was pushed to the shoulder and the police put flares out to advise of a disabled vehicle, and left the scene. After about 2hours and 50 minutes the tow truck arrived. The truck operator got into the vehicle, started the vehicle and put it into drive and drove it onto the flat bed tow truck. Vehicle was taken back to the dealer where it was purchased. We bought the buick new, 2024, with 3 miles on it. When this occurred it had 1814 miles on it march 13th 2024. Our phone app for my buick states that diagnostics results shows engine and transmission system to service now. Today is april 6 2024. Vehicle still not repaired. Cause of problem a sensor or transmission over heated and locked up the transmission. Once it cooled it could be moved. Buick customer care were notified case # available

2016 Buick Enclave
  • Date of Incident: Apr-05, 2024
  • Date complaint filed: Apr-05, 2024
  • Failed components: AIR BAGS

The contact owns a 2016 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

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