Infiniti Complaints

  • 361 Complaints
  • 45 Crashes
  • 3 Fires
  • 42 Injuries
  • 0 Fatalities
  • A total of 361 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 11.6%, or 42 of those complaints have caused some degree of injury. 12.5%, or 45 were crash related, and 0.8%, or 3 complaints describe fire-related incidents.

Recent Complaints

Parts: EXTERIOR LIGHTING
  • Date of Incident: Feb-01, 2020
  • Date complaint filed: 00:00 Feb-18, 2021

TL* THE CONTACT LEASED A 2017 Infiniti QX30. THE CONTACT STATED THAT HE NOTICED CONDENSATION INSIDE IN THE FRONT PASSENGER?S SIDE HEADLAMP. THE CONTACT ALSO STATED THAT THE HEADLAMP ASSEMBLY WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL AT VEHICLE START-UP. UPON RESEARCH, THE CONTACT DISCOVERED THAT A REPLACEMENT HEADLAMP WAS APPROXIMATELY $1,800.00. THE CONTACT DECLINED TO REPLACE THE HEADLAMP. ONCE THE LEASE AGREEMENT EXPIRED, THE CONTACT RETURNED THE VEHICLE TO RAMSEY INFINITI (535 NJ-17 S, RAMSEY, NJ 07446). A FEW MONTHS LATER, THE CONTACT RECEIVED AN INVOICE FROM THE DEALER FOR THE COST OF REPAIR FOR THE HEADLAMP. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.

Parts: EXTERIOR LIGHTING
  • Date of Incident: Feb-11, 2021
  • Date complaint filed: 00:00 Feb-18, 2021

TL* THE CONTACT OWNS A 2015 Infiniti QX60. THE CONTACT STATED THAT THERE WAS WATER ENTERING INTO THE HEADLAMP HOUSINGS. THE CONTACT STATED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO KELLY INFINITI (155 ANDOVER ST, DANVERS, MA 01923, (978) 774-1000) WHO STATED THAT THE HEADLAMPS ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER COVERED UNDER WARRANTY, AND OFFERED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Feb-15, 2021
  • Date complaint filed: 12:25 Feb-17, 2021

MY 2019 Infiniti Q50 SUNROOF EXPLODED OUTWARD WHILE I WAS DRIVING ON A HIGHWAY ON A STRAIGHTAWAY, THERE WERE NO OBJECTS THAT IMPACTED THE SUNROOF. THERE ARE OTHER REPORTS ON THE WEB OF IDENTICAL ISSUES.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Jun-26, 2019
  • Date complaint filed: 11:24 Feb-15, 2021

Back in june 2019 when this vehicle had about 5000 miles, i began to feel shortness of breath and light headedness, until one day while driving home on a very hot day, i began to lose consciousness while driving. I took the car to infiniti and even after 60 days, they had no clue what was going on. They called one of their engineers who recommended an indoor air quality test which was ignored and never performed. Late february 2020, i began a lemon lawsuit. Then in august 2020, i had to pay out of pocket for that test and was able to prove that the car had a co2 issue that caused me to nearly go unconscious a few times, and resulted in several months of severe migraines and dizziness which caused me to be out of work and loss of wages. My husband also drove the car for a week and began to experience headaches. This was after they changed the evap hose line even though i never smelled gas. I haven? T been able to drive it since december 2019 and am forced to keep paying for it while the lemon law suit process goes on. Thanks to covid, this has been going on for almost a year now with no end in sight. Infiniti was made aware of the co2 issues in august 2020 and only now in february 2021 is when they have asked to bring in the car to attempt to fix the issue. I also experienced issues with the car suddenly breaking while driving on the highway and no cars in front or near me, and cameras turning on for no reason. This was my 6th nissan infiniti since 2004, and i will never do business with them again.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Mar-01, 2020
  • Date complaint filed: 15:23 Feb-12, 2021

Since march of 2020 i have had issues with the display screen and the gps system. These problems are ongoing and the dealer cannot repair the electrical issues. I have elevated this complaint to infinity customer affairs and was issued case# 43115404 today. I have taken attempted to have my infinity dealer fix the problem for almost a year and they have been unable to repair the two issues. This problem appears to be getting worse as the frequency of the problems is ocurring more often now. The dealer contacted the corporate tech assistance department was was disappointed by the lack of support and the refusal to approve any repairs. These electrical problems only occur while the vehicle is being driven.

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