Infiniti Complaints

  • 343 Complaints
  • 44 Crashes
  • 3 Fires
  • 40 Injuries
  • 0 Fatalities
  • A total of 343 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 11.7%, or 40 of those complaints have caused some degree of injury. 12.8%, or 44 were crash related, and 0.9%, or 3 complaints describe fire-related incidents.

Recent Complaints

Parts: STEERING
  • Date of Incident: Sep-15, 2020
  • Date complaint filed: 15:43 Nov-20, 2020

When starting up from being parked the wheels steer the car to the right while i have to pull the steering wheel to the left to keep the car driving straight. The moment i remove the pressure from pulling the wheel left the car takes an immediate right turn. This is not a front end alignment issue as the problem will correct itself. It has taken as short as a couple of miles or as long as a few short trips for it to correct itself. It has happened first thing in the morning, in the afternoon and evening. This safety issue started when the outside temperature was still warm. When the steering does correct itself i can feel the steering wheel being pulled to the right and then the car drives straight again without me applying pulling pressure one way or the other.

Parts: VEHICLE SPEED CONTROLFORWARD COLLISION AVOIDANCE
  • Date of Incident: Nov-15, 2020
  • Date complaint filed: 23:03 Nov-15, 2020

Unexplained acceleration caused vehicle to exceed posted speed limit and driver? S desired speed. On a city street at approx 7pm i was increasing speed after sitting at a stop light, i slowly started to accelerate, i felt a jolt & vehicle suddenly picked up speed. Not knowing why this was happening i repeatedly pushed the cancel button on the steering wheel & pushed the brake pedal. Vehicle continued to pick-up speed when i stopped pushing brake pedal. I came to a complete stop & vehicle went to picking up quick speed without me pushing accelerator pedal. I pulled into vacant parking lot, put vehicle in park, removed my foot from brake pedal & vehicle accelerated high (rpms) by itself for a few seconds & stopped (went to normal idling). I turned vehicle off, restarted & the vehicle drove normally afterwards. I have reviewed owners manual & can? T figure out what i may have done to cause the unexpected vehicle acceleration that pushing the cancel button on the steering wheel and/or pushing the brake pedal wouldn? T turn off. I was not attempting to use speed control functions of the vehicle. Standard driving. I believe it was a vehicle malfunction and not driver action that created this unsafe situation. Thankfully surrounding traffic was light on what is typically a busy street.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Oct-30, 2020
  • Date complaint filed: 00:00 Nov-13, 2020

TL* THE CONTACT OWNS A 2019 Infiniti QX50. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THERE WAS A LOUD, ABNORMAL POPPING SOUND COMING FROM THE VEHICLE. SOON AFTER THE POPPING SOUND WAS HEARD, A BRIGHT FLASHED FROM THE INSTRUMENT PANEL. THE INSTRUMENT PANEL WENT BLANK HAD GONE BLANK WITH A BLUE STREAK ACROSS THE SCREEN. THE CONTACT STATED THAT THE VEHICLE STARTED TO DECELERATE INDEPENDENTLY. THERE WAS ALSO AN ABNORMAL ODOR INSIDE OF THE VEHICLE. THE CONTACT ATTEMPTED TO OPEN THE SUN ROOF HOWEVER, THE SUN ROOF FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS DRIVEN TO CLEAR LAKE INFINITI (14705 GULF FWY, HOUSTON, TX 77034) WHERE AFTER TWO WEEKS, THE MECHANIC WAS STILL UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A BUY BACK WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000. THE VIN WAS NOT AVAILABLE.

Parts: FUEL/PROPULSION SYSTEMELECTRICAL SYSTEM
  • Date of Incident: Nov-01, 2020
  • Date complaint filed: 08:09 Nov-02, 2020

I PURCHASED A 2016 QX80 LAST WEEK. AFTER FILLING MY CAR WITH FUEL, WITHIN 10 MINUTES, MY GAS GAUGE WENT FROM FULL, TO DOWN 3/4 OF A TANK OF GAS. AFTER ONLY 50 MILES OF DRIVING, WITH NO AIR CONDITIONING ON, I?M AT 1/2 OF A TANK ACCORDING TO MY FUEL GAUGE. THERE IS ABSOLUTELY NO WAY THAT CAN BE CORRECT.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jun-01, 2020
  • Date complaint filed: 16:25 Oct-30, 2020

The back hatch door does not always open when either using the car faub, button in the interior or manually on the hatch itself. It will partially open and then it will beep and try and close on its own, making it difficult to either put something in or take out of the back of car without it closing on your head because the sensor does not alert that i am there. Then to close the hatch i have to force it down because the close button on the hatch will not work... It? S been very frustrating because it? S been happening for months now. Sometimes it opens when prompted however the majority of the times it does not!

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