Infiniti Complaints

  • 375 Complaints
  • 46 Crashes
  • 3 Fires
  • 43 Injuries
  • 0 Fatalities
  • A total of 375 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 11.5%, or 43 of those complaints have caused some degree of injury. 12.3%, or 46 were crash related, and 0.8%, or 3 complaints describe fire-related incidents.

Recent Complaints

Parts: FUEL SYSTEM GASOLINEENGINE
  • Date of Incident: Apr-15, 2021
  • Date complaint filed: 00:00 Apr-29, 2021

TL THE CONTACT OWNS A 2015 Infiniti QX80. THE CONTACT STATED THAT WHILE ACCELERATING FROM A STOP SIGN, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT VEERED TO THE SHOULDER OF THE ROADWAY TO INSPECT THE VEHICLE BUT FOUND NO ISSUES. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HIGH-PRESSURE FUEL CAP HAD DISINTEGRATED WHICH CAUSED METAL FRAGMENTS TO ENTER THE ENGINE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000.

Parts: POWER TRAIN
  • Date of Incident: Apr-22, 2021
  • Date complaint filed: 23:11 Apr-27, 2021

Vehicle has 73,000 miles. When driving and accelerating, the vehicle begins to shake, jerk and vibrate violently. This happens at both local and highway speeds. The frequency in which this occurs has increased significantly over the past week. The vehicle was taken to the nissan dealership. The dealership states that this is a "premature transmission failure" and is recommending a full replacement of the transmission at the customers expense. Nissan/infiniti is well aware of this issue, but is apparently taking no ownership in helping customers with resolving this premature transmission failure. The bulletin that the manufacture has issued needs to be escalated to a recall. An investigation into this matter is overdue as numerous customers have experienced this transmission failure.

Parts: SERVICE BRAKESPOWER TRAINELECTRICAL SYSTEM
  • Date of Incident: Jul-26, 2019
  • Date complaint filed: 13:09 Apr-21, 2021

ON MAY 4, 2019, I TOOL DELIVERY OF A NEW INFINITY, QX50 AND AFTER 2.5 MONTHS OF OWNERSHIP (JULY 26, 2019 TO PRESENT), I'M HAVING ONGOING / UNRESOLVED PROBLEMS / FAILURES WITH; AUDIO, LANE DEPARTURE, COLLISION WARNING W/ SUDDEN STOPPING, HEATED / COOL SEATS, INFOTAINMENT, AUDIO, TAILGATE, REMOTE DOOR LOCKS, BOTH SCREENS GOING BLANK, PHONE / BLUETOOTH CONNECTION, AWD, AUTOMATIC SHIFTING PROBLEMS AND EXTREMELY SOFT BRAKES THAT PUT ME THRU 2 CONTROLLED INTERSECTIONS. THE DCU HAS BEEN REPLACED 4 TIMES AND I STILL HAVE THE SAME ONGOING / UNRESOLVED PROBLEMS. I TOLD THE SERVICE MANAGER (RUDY), TO START REPLACING ALL THE SENSORS, CMS AND CAMERA AND HE REFUSED TO DO THAT. MY QX50 HAS BEEN IN FOR SERVICE FIVE TIMES (INCLUDING TODAY, 04-21-2021), FOR A TOTAL OF 6+ WEEKS. THE MECHANIC AT INFINITY, CAN'T REPLICATE ANY OF MY ONGOING PROBLEMS / UNRESOLVED PROBLEMS AND I HAVE 25 VIDEOS, SHOWING WHAT THE QX50 IS DONG AND INFINITY CAN'T FIX IT. I PAY A LOT OF MONEY FOR THE QX50 AND FOR ALL THE DRIVER SAFETY FEATURES, OTHER AMENITIES AND IT STILL CONTINUES TO FAIL MISERABLY AND DOES NOT PERFORM AS INTENDED. BECAUSE OF THESE UNRESOLVED PROBLEMS AND ONGOING ISSUES, MY WIFE REFUSES TO DRIVE IN THE QX50 WITH ME. I HAVE ASKED INFINITY TO BUY BACK THE QX50 AND THEY FLAT OUT REFUSED. I HAD TO OBTAIN A LAWYER.

Parts: STEERINGELECTRICAL SYSTEM
  • Date of Incident: Apr-16, 2021
  • Date complaint filed: 00:00 Apr-19, 2021

TL* THE CONTACT OWNS A 2018 Infiniti QX30. THE CONTACT STATED THAT AT START-UP, THE CONTACT HEARD AN ABNORMAL POPPING SOUND WHILE TURNING THE STEERING WHEEL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, SEVERAL FEATURES ON THE STEERING WHEEL FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.

Parts: STEERINGAIR BAGS
  • Date of Incident: Jul-16, 2020
  • Date complaint filed: 19:19 Apr-16, 2021

WHEN I BOUGHT MY 2014 Infiniti Q50 I PUT IT ON THE ROAD AND THEN I STARTED RECEIVING RECALLS. I ALSO HAD SEVERAL LIGHTS ON. I BROUGHT IT BACK TO DEALERSHIP THEY DID SOMETHING LIKE CLEARING THE LIGHTS WITHOUT EVEN LOOKING AT IT. 45 DAYS AFTER I BOUGHT THIS VEHICLE I WAS IN A SERIOUS MOTOR VEHICLE ACCIDENT. I ALMOST DIED AND I LOST MY SPLEEN. ONE OF THE AIRBAGS DIDN'T DEPLOY WHICH WAS THE REASONING FOR LOSING MY SPLEEN. I BELIEVE MY STEERING LOCKED UP AND ENDED UP HITTING GUARDRAIL. TOTAL LOSS. I LOST 4,000 BECAUSE OF THIS ACCIDENT NEVER MIND I ALL MOST LOST MY LIFE!!! THIS ACCIDENT HAPPENED ON THE HIGHWAY.

Comparison List:
Comparison list is empty, please add cars.