Infiniti Complaints

  • 380 Complaints
  • 46 Crashes
  • 3 Fires
  • 43 Injuries
  • 0 Fatalities
  • A total of 380 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 11.3%, or 43 of those complaints have caused some degree of injury. 12.1%, or 46 were crash related, and 0.8%, or 3 complaints describe fire-related incidents.

Recent Complaints

Parts: ENGINE
  • Date of Incident: Mar-25, 2021
  • Date complaint filed: 17:05 May-12, 2021

THIS PROBLEMATIC Infiniti QX60 HAD FAILED ONCE AGAIN WHILE I WAS ON THE HIGHWAY. IT?S JUST DEAD AND THE ENGINE REFUSED TO START. I HAD TO CALL THE TOW TRUCK TO DROP OFF AT THE KINGS INFINITI AUTO SHOP FOR REPAIR. FIRST, IT WAS A HUGE INCONVENIENCE THAT THEY COULDN'T TAKE A LOOK AT THE VEHICLE UNTIL A WEEK LATER. SECOND, NO ONE EVER OFFERED ME A LOANER CAR TO TAKE HOME AND HAS STILL DENIED THIS REQUEST. WE DEPEND ON THIS FOR WORK AND SCHOOL. THIRD, JUST TODAY I WAS INFORMED BY THE INFINITI TECHNICIAN THAT I WOULD BE RESPONSIBLE FOR THE REPAIR FEES OF $13,000 DUE TO ENGINE FAILURE! SERIOUSLY?! THIS IS ABSOLUTELY RIDICULOUS AND I HAVE NEVER HEARD OF IT FROM ANYWHERE. TO ME THIS IS TOTALLY UNACCEPTABLE AND I STRONGLY BELIEVE IT IS THE MANUFACTURER GUILTY OF THE CAR ISSUES AND SUSPECTING THIS IS A CAR DEALER FRAUD. $13,000 REPAIR COST IS RIDICULOUSLY HIGH, YOU COULD PUT DOWN A DOWN PAYMENT FOR A CONDO OR TO BUY A LOWER GRADE NISSAN SENDRA. I AM EXTREMELY DISAPPOINTED AT THE UNRELIABILITY OF THIS VEHICLE AND THE COMPANY IN GENERAL. I'VE BEEN LEASING VEHICLES FROM NUMEROUS CAR BRANDS FOR THE LAST 10 YEARS AND HAVE NEVER EXPERIENCED AN ISSUE EVEN REMOTELY TEDIOUS AND FRUSTRATING AS THIS. WE'VE ALREADY DEALT WITH THE MINOR ISSUES OURSELVES BUT HOW COULD WE BE EXPECTED TO BE RESPONSIBLE FOR AN ENGINE FAILURE THAT ISN'T OUR FAULT? AS I HAD MENTIONED ABOVE, I HAVE REGULARLY KEPT UP THE MAINTENANCE SCHEDULE AS LISTED ON THE CAR MANUAL FOR ALL TYPES OF OIL CHANGE, CHANGING ENGINE FILTER, ETC. I?M ATTACHING ALL THE RECEIPTS WE COULD FIND FOR THE MAINTENANCE SERVICES THAT WERE DONE FROM THE LAST COUPLE OF YEARS. IT IS IMPOSSIBLE THAT THE ENGINE COULD FAIL DUE TO "LACK OF MAINTENANCE".

Parts: UNKNOWN OR OTHER
  • Date of Incident: May-10, 2021
  • Date complaint filed: 16:50 May-10, 2021

Driving on interstate, sunroof exploded spontaneously. Large hole in sunroof glass. Sounded like a shotgun went off followed by shattered glass. There was no prior damage to the glass before it exploded.

Parts: UNKNOWN OR OTHER
  • Date of Incident: May-03, 2021
  • Date complaint filed: 14:59 May-05, 2021

Driving down the highway when my sunroof glass exploded. Temperature in the 50's and unlikely that anything hit it to cause this. People online reporting the same thing. Sounds like a gunshot and could lead to an accident.

2021 Infiniti QX50
Parts: FUEL SYSTEM GASOLINE
  • Date of Incident: Apr-30, 2021
  • Date complaint filed: 00:00 May-03, 2021

Tl* the contact owns a 2021 infiniti qx50. The contact stated while the vehicle was parked inside the garage, he detected an abnormal gasoline odor. Suburban infiniti of novi (24355 haggerty rd, novi, mi 48375) was made aware of the failure and diagnosed that the vacuum lines which drained the fumes were designed incorrectly. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was informed that the manufacturer was aware of the issue and the engineers were working on a remedy and dealers would be made aware when the remedy was available. The approximate failure mileage was 4,000.

Parts: FUEL SYSTEM GASOLINEENGINE
  • Date of Incident: Apr-15, 2021
  • Date complaint filed: 00:00 Apr-29, 2021

TL THE CONTACT OWNS A 2015 Infiniti QX80. THE CONTACT STATED THAT WHILE ACCELERATING FROM A STOP SIGN, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT VEERED TO THE SHOULDER OF THE ROADWAY TO INSPECT THE VEHICLE BUT FOUND NO ISSUES. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HIGH-PRESSURE FUEL CAP HAD DISINTEGRATED WHICH CAUSED METAL FRAGMENTS TO ENTER THE ENGINE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000.

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