Infiniti Complaints

2016 Infiniti QX50
  • Date of Incident: Jun-13, 2024
  • Date complaint filed: Jun-13, 2024
  • Failed components: ENGINE, FUEL/PROPULSION SYSTEM, and POWER TRAIN

So after my initial report about my engine catching fire on the highway, i received an invoice for $5,000 for a used engine with 80k miles on it; plus another $2800 for the service fee. I already put down about $3900 for the engine repair. The mechanic sent me pictures of the engine with the holes on it that caused the damage (or the holes might have happened during the fire). I’m attaching photos sent to me, from my mechanic, showing the holes/damage on the engine, for your consideration and a photo of the initial repair bill (including receipt of my deposit) for your review … also, i still need to pay another $4300 to pick it up, but he said my check engine light is still on due to a transmission, that may be related to the valve body failing. What are these qx50s still being sold?? On the car forums and youtube, there are so many issues with the engines and the transmissions (including the 450k that are currently under investigation). And their consumer affairs dept is extremely hostile about the situation, when you call into the infiniti office/headquarters. These defective engines/ transmissions need to be recalled, as soon as possible. They’re extremely dangerous and infiniti is not taking responsibility for the problem. Why is the govt not intervening on behalf of the infiniti owners??

2024 Infiniti QX60
  • Date of Incident: Jun-10, 2024
  • Date complaint filed: Jun-12, 2024
  • Failed components: AIR BAGS and STRUCTURE:BODY

Water is leaking into the vehicle through the airbag located for the rear passenger.

2012 Infiniti M37
  • Date of Incident: Apr-11, 2023
  • Date complaint filed: Jun-11, 2024
  • Failed components: AIR BAGS

The contact owns a 2012 infiniti m37. The contact stated that the front passenger's side air bag warning light was illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was quoted a diagnostic fee and declined to pay the fee. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 68,000.

2022 Infiniti Q50
  • Date of Incident: May-24, 2024
  • Date complaint filed: Jun-10, 2024
  • Failed components: UNKNOWN OR OTHER

Theft on vehicle. Thief using remote device to unlock my vehicle and steal vehicle without key fob or breaking anything to access vehicle

2016 Infiniti Q50
  • Date of Incident: Jun-07, 2024
  • Date complaint filed: Jun-10, 2024
  • Failed components: POWER TRAIN and ENGINE

The contact owns a 2016 infiniti q50. The contact stated upon attempting to drive from a complete stop, the vehicle failed to respond. The contact stated that upon attempting to drive the vehicle 30 minutes later, the vehicle responded as needed. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the vehicle was diagnosed that the valve body had failed. The mechanic determined that the valve body and the entire transmission needed to be replaced. The vehicle was not repaired. An unknown dealer was notified of the failure and charged a fee for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 77,636. The vin was not available.

2018 Infiniti Q50
  • Date of Incident: Jun-01, 2024
  • Date complaint filed: Jun-04, 2024
  • Failed components: ENGINE, POWER TRAIN, and STEERING

I was driving down the highway and my car started to shut down and started to make a knocking sound inside the engine bay, putting at risk other drivers, so i turned on my hazards and pulled to the shoulder of the road,the car wouldn’t turn on so i called a tow truck. Took the car to dealer and stated engine is seized

2014 Infiniti QX60
  • Date of Incident: Jan-01, 2024
  • Date complaint filed: Jun-04, 2024
  • Failed components: POWER TRAIN and ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

The contact owns a 2014 infiniti qx60. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact drove the vehicle to a nearby parking lot and parked the vehicle. The vehicle was turned off and restarted; however, the gear shifter failed to shift into drive or reverse. The vehicle was towed to the dealer where the contact was informed that the installed alternator was not oem and not sufficient for retaining power to run the vehicle. The contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The vehicle was towed back to the residence. The contact stated that the latest failure began in january 2024. However, the vehicle had been towed several times to the independent mechanic and the dealer since the failure first started. The contact stated that the alternator was replaced in march 2024 with an aftermarket alternator; however, the failure reoccurred. Additionally, there were several unknown warning lights illuminated since replacing the alternator. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 85,614.

2016 Infiniti QX50
  • Date of Incident: Apr-15, 2024
  • Date complaint filed: May-31, 2024
  • Failed components: AIR BAGS

The contact owns a 2016 infiniti qx50. The contact stated that while driving or parked, the “air bags deactivated” and “seat belt detached” warning lights illuminated. The vehicle was taken to an independent mechanic and a local dealer. The independent mechanic performed an electronic reset on the vehicle and the lights were off for one day; however, the failure reoccurred. The independent mechanic related the failure with the nhtsa campaign number: 16v244000 (air bags) however, the vehicle was not included in the recall. The local dealer diagnosed the vehicle and confirmed a failure with the sensor module for the air bags. The contact approved the repair; however, the vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.

2017 Infiniti QX70
  • Date of Incident: May-29, 2024
  • Date complaint filed: May-29, 2024
  • Failed components: STRUCTURE:BODY

While driving on the interstate, the sunroof exploded. There was no warning, no objects seen that could have hit it, good weather. The glass from the sunroof hit the car behind me and cracked their windshield. Thankfully our sun shade was closed so no shattered glass came into the car and no one was hurt.

2010 Infiniti FX35
  • Date of Incident: May-24, 2024
  • Date complaint filed: May-29, 2024
  • Failed components: UNKNOWN OR OTHER

I am the owner of a 2010 fx35 that started having problems in 2023 with just cutting off in the middle of driving. I took the vehicle to the dealership last year in which they told me the car required an update and the reprogrammed ecm and bumped up rpms. I started having the issue again and was almost in an accident as the car cut off in traffic as was driving and lost the ability to steer the car. I took the car back to the dealership complaining of the same issue. I was told that infiniti was aware of the problem and had issued a tsb but not a recall to repair this problem. This is a safety hazard that should be investigated and a recall should be issued to repair asap.

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