I was driving on I-85N on Apr 19 and yesterday, Apr 23, when my 2021 Kia Sorento stopped and would not move in heavy traffic without warning for a period of time. It did not shutoff, but literally stopped in the middle of the interstate. I was blessed that there was traffic, which made me drive slower than regular traffic. Initially, I thought it was a spark plug issue, but they were changed on Apr 20. Because the issue happened again on Apr 23, any problem with the spark plug has been ruled out. The service engine light DID NOT come on either time. The car jerks twice and stops. It's like the car believes that it's in PARK. In both instants, I had to shut the car off, sit approximately 30 minutes to an hour before it will recognize that I've shifted the gear into DRIVE to move. When I spoke with a Rick Case Kia (Duluth, GA) dealership, I was told that because the Check Engine or Service Light doesn't come on, they cannot fix it. When I got the spark plugs changed on Apr 20, I was told that they could not duplicate the problem, so there was nothing that they could do to fix it. I called them again on Apr 23 and was told the same information. Driving this car places me (and/or my family) at risk of being killed because someone can run into me if they were driving at a high rate of speed after I have stopped in the middle of the road. I need assistance since I've been turned away from a Kia sponsored dealership not once, but twice. I've read that a similar issue occurred which caused a recall in 2022 and that my car has no recalls and that problem was fixed. However, I do not believe it was rectified. If it was, it is now reoccurring and the dealership failed to replace the part that originally caused the issue. I urgently need this issue to be resolved and believe it's a manufacturer defect because I've only had my car worked on by Kia dealerships. All maintenance on the car is up to date.
The contact owns a 2012 kia soul. The contact received notification of nhtsa campaign number: 23v65200 (services brakes, hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tools confirms parts not available.
*unknown high engine oil consumption which can cause the motor to lock up (because owners aren't aware that this is a known issue with the kia telluride *since kia has not disclosed this engine issue, the can can stall while driving. *i had a kia service person state this is a known issues. I was told kia has yet to do a recall on the telluride like they've done on two other kia vehicles with the same issue. I've also had private mechanic stating the same. He ever reported since jan 2024, he's had 4 kia motors lock up while people were driving. He also reports the other customers have been told that nothing will be done until the motor locks up *my vehicle is currently at the dealer *no warnings. But hind sight, i am reading this is a major issue with owners
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 00V000000 (Change); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 kia sorento. The contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The contact had not experienced a failure. vin tool confirms parts not available.
The contact owns a 2012 kia sportage. The contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2015 kia optima. The contact stated that while driving 30 mph, there was an abnormal smoke odor inside the interior of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that there was an oil leak in the engine compartment. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the engine, determining that the engine was consuming oil abnormally quick, and the engine might soon need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
The contact owns a 2024 kia telluride. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and failed to exceed 30 mph. The check engine warning light was illuminated. Additionally, the contact stated that a message regarding the engine control system was displayed on the instrument panel. The vehicle was towed to a dealer but was not yet diagnosed. The manufacturer was notified of the failure. The failure mileage was 1,554.
The contact owns a 2011 kia optima hybrid. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the message "stop vehicle" was displayed. The contact stated that the vehicle had stalled and shut off on several occasions. The vehicle was towed to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 30,000.