Nissan Murano Complaints

Nissan Murano Complaints
  • 389 Complaints
  • 14 Crashes
  • 8 Fires
  • 13 Injuries
  • 0 Fatalities
  • Consumers have filed a total of 389 complaints for Murano models.

Recent Complaints

Parts: UNKNOWN OR OTHER
  • Date of Incident: May-03, 2021
  • Date complaint filed: 22:22 May-11, 2021

Driving on freeway at 65 mph with no other vehicles around and the sun roof exploded. It sounded like an explosion and glass fell into the car. There was no evidence in the car that anything fell onto the sunroof.

Parts: VEHICLE SPEED CONTROLFORWARD COLLISION AVOIDANCEELECTRICAL SYSTEM
  • Date of Incident: Oct-01, 2020
  • Date complaint filed: 20:32 May-10, 2021

Unavailable front radar obstruction light comes on and stays on after driving. Problem occurs every time i drive more than a short distance. Light is never on when i start the car.

Parts: POWER TRAIN
  • Date of Incident: Apr-28, 2021
  • Date complaint filed: 11:14 May-04, 2021

At about 47,000 miles on the vehicle, was driving at approximately 70 mph and vehicle began to judder violently shaking rear of vehicle causing difficulty to control vehicle.

Parts: SERVICE BRAKESFORWARD COLLISION AVOIDANCE
  • Date of Incident: May-02, 2021
  • Date complaint filed: 19:03 May-02, 2021

I was driving at approximately 25 mph and my vehicle suddenly slammed on the brakes without warning. A red warning screen lit up on my dash. There were no pedestrians or other vehicles in front of me. Luckily, the car behind me was able to stop without hitting me.

Parts: POWER TRAINLANE DEPARTUREFORWARD COLLISION AVOIDANCE
  • Date of Incident: Apr-26, 2021
  • Date complaint filed: 09:00 May-02, 2021

I PURCHASED A 2018 Nissan Murano IN MAY 2019 WITH 16K MILES ON IT, AT 30,000 MILES I STARTED NOTICING AN ISSUE WITH IT NOT COASTING INTO TURNS, IT WOULD ALMOST COME TO A COMPLETE STOP, AND NEARLY CAUSE ACCIDENTS TO UNSUSPECTING DRIVERS BEHIND ME. I TOOK IT TO KERRY NISSAN IN FLORENCE AND THE TECH ACTED LIKE I WAS IMAGINING THINGS, SINCE THEY COULDN?T GET IT TO REPEAT THE ACTION. IT?S HAPPENED OFF AND ON SINCE THEN, AND BASED OFF THE TECHS REACTION, THOUGHT NOTHING OF IT. ABOUT A WEEK AGO IT BEGAN HAPPENING MORE OFTEN, LIKE ON EVERY TURN, AND I STARTED GETTING WORRIED THAT I WAS GOING TO CAUSE AN ACCIDENT, SO I TOOK IT BACK IT TO KERRY, IT WAS AT 62,000 MILES. THEY CALLED ME ON MONDAY 4/25 AND SAID MY TRANSMISSION WAS BAD, THE DIAGNOSTIC CAME BACK WITH AN ERROR CODE, CVT JUDDER. THEY TOLD ME I HAD TO CALL CONSUMER AFFAIRS BECAUSE THE POWERTRAIN WARRANTY EXPIRED AT 60K MILES. CONSUMER AFFAIRS SAID THEY WOULD AGREE TO PAY 50% OF THE REPAIR, EVEN THOUGH THE CAR HAD BEEN IN THE SHOP FOR THE SAME EXACT ISSUE AT 30K MILES!!! AGAIN, REPEATING THAT THE WARRANTY EXPIRED AT 60K MILES....2K MILES EARLIER!!! I GOOGLED THE ISSUE AND IT APPEARS TO BE A HUGE ISSUE WITH CVT TRANSMISSIONS, NISSAN KNOWS IT, THEY KNOW IT?S DANGEROUS, BUT WON?T DO ANYTHING ABOUT IT. THEY?VE BEEN INVOLVED IN SEVERAL CLASS ACTION LAW SUITS OVER THE SAME THING, BUT NOT NEWER MODELS. I WAS QUOTED $4200 FOR THE REPAIR, WHICH IS JUST CRAZY TO ME, ON A CAR THAT IS 3 YEARS OLD!!!! I THOUGHT NISSAN HAD A GOOD REPUTATION WHEN I SPENT $30,000 ON MY CAR, NOT KNOWING THERE WAS SUCH A HUGE ISSUE WHERE THEIR ENTIRE LINEUP OF CARS. THEY ARE CROOKS, AND I DON?T UNDERSTAND HOW THEY CONTINUE TO GET AWAY WITH THIS. THIS IS A ALSO A HUGE SAFETY ISSUE! TRANSMISSIONS ARE FAILING WHILE PEOPLE ARE DRIVING ON THE INTERSTATE, THE CAR JUST STOPS. THERE ARE A TON OF COMPLAINTS, AND THERE NEEDS TO BE A RECALL ON CVT TRANSMISSIONS!

Parts: FORWARD COLLISION AVOIDANCE
  • Date of Incident: Feb-06, 2021
  • Date complaint filed: 18:09 Apr-27, 2021

The forward collision stops working after driving the car only a couple of miles... Have taken to the dealer and they said it was because of low voltage from the battery... Replaced the battery and the problem still has happened.. It only resets after the car has been turned off and back on again but the indicator light comes on again after driving a couple miles again

Parts: POWER TRAIN
  • Date of Incident: Mar-06, 2021
  • Date complaint filed: 00:52 Apr-16, 2021

Car will hard start, check engine light on. Drive fine but after stopping or slowing down, traction control light comes on and rpms will not go over 3000. Car will not accelerate and have to pull over, turn off and restart.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Apr-09, 2021
  • Date complaint filed: 14:52 Apr-12, 2021

My wife was driving the vehicle down the highway with no one around when the sunroof spontaneously exploded without warning. She immediately took the vehicle to the dealership and took photos. You can clearly see that the sunroof glass exploded up and outward - not indicative of an object hitting the sunroof causing it to explode. My one year old son was also in the vehicle at the time it exploded. Luckily, the shade was closed because he had taken a nap earlier that day. However, if the shaded wasn't closed, my wife and son would have been covered in glass. Also, the explosion was so loud and startling, she nearly wrecked. We took the vehicle to the same dealership we bought it and purchased the extended warranty from but they are still refusing to pay for it.

Parts: FORWARD COLLISION AVOIDANCE
  • Date of Incident: Apr-03, 2021
  • Date complaint filed: 18:18 Apr-05, 2021

I HAVE A 2020 Nissan Murano THAT HAD 3 OCCURRENCES IN A 48 HOUR PERIOD WHERE THE AUTOMATIC EMERGENCY BRAKING SYSTEM CAUSED MY CAR TO STOP IMMEDIATELY WITH NO WARNING OR OBSTRUCTION IN THE ROAD. THE 1ST INCIDENT OCCURRED WHEN I WAS TRAVELING APPROXIMATELY 30 MILES PER HOUR ON A CITY STREET. MY CAR WENT FROM 30 TO 0 WITH NO WARNING. THE MOTOR DIDN'T STALL OUT, THE CAR WAS STILL IDLING BUT THE CAR JUST STOPPED ON THE ROAD. I WAS NOT BRAKING AT THE TIME. I'M THANKFUL NO VEHICLE WAS TRAVELING BEHIND ME AT THE TIME. THE NEXT 2 OCCURRENCES HAPPENED WHILE BACKING OUT OF MY DRIVE WAY. AGAIN THERE WAS NOTHING IN THE WAY TO OBSTRUCT THE VEHICLE FROM BACKING OUT. NO MAINTENANCE LIGHTS OR WARNING LIGHTS SHOWED UP. WHEN I TOOK MY VEHICLE TO THE DEALERSHIP, THEY FOUND NOTHING WRONG. THE COMPUTER DIDN'T SHOW ANYTHING WAS IN NEED OF REPAIR. I TOLD THEM THERE WAS NO MAINTENANCE OR WARNING LIGHT THAT SHOWED ON ANY OF THE 3 OCCURRENCES.

Parts: POWER TRAIN
  • Date of Incident: Mar-21, 2021
  • Date complaint filed: 23:19 Mar-30, 2021

Failure of transfer case: while driving vehicle on street going at posted speed limit of 45 mph, suv made grinding noise when coming to a stop light. Upon start of acceleration noise heard again. At speed limit of 45 mph car suddenly felt as if wheels locked up and car would not move in drive. Shift to park, shifted back to drive and reverse, no movement of car in gear. Needed specialized dolly lift towing to dealership in area. Upon multiple inspections and deliberations with dealership maintenance department and nissan warranty representatives part deemed responsible was the transfer case. This was supposedly repaired when incidentally found at prior car inspection at usual dealer. Repair has now been deemed to be completed with used transfer case as a safe options. Concern remains on my mind for faulty part and repair. Concern for others traveling on road that car will come to immediate abrupt stop and accident possible. Luckily car behind me was able to avoid collision.

Parts: SEATSELECTRICAL SYSTEM
  • Date of Incident: Mar-18, 2021
  • Date complaint filed: 13:20 Mar-23, 2021

2015-2019 NISSAN MURANOS HAVE AN ON-GOING ELECTRICAL HAZARD WITH THE CLIMATE CONTROLLED SEATS. THE ELECTRICAL HARNESS CONNECTOR DIRECTLY UNDER THE SEAT WILL FAIL AND ACTUALLY GET SO HOT IT WILL MELT THE PLASTIC PIECES! IN FACT, NISSAN HAS ISSUED IT'S OWN 15 PAGE SERVICE BULLETIN WARNING TO ITS DEALERS ON THE FIRE DANGER (EL18-035, REFERENCE NTB19-004, DATED 17 JANUARY 2019). THIS BULLETIN GRAPHICALLY SHOWS PICTURES OF HOW THE HARNESS CONNECTOR AND THE SEAT CONTROL UNIT WILL GET SO HOT THEY WILL MELT AND FAIL. IT ALSO DETAILS HOW LOCAL DEALERS SHOULD REPLACE THE DEFECTIVE CONNECTOR AND EVEN HOW THEY SHOULD CHARGE NISSAN BACK FOR THE REPAIR (PAGE 15 - PRIMARY PART LINE CLAIM). MY 2016 Nissan Murano SUFFERED THE SAME DRIVERS SEAT ELECTRICAL FAILURE RECENTLY. I VISUALLY VERIFIED THE DAMAGED (MELTED) CONNECTOR UNDER THE SEAT AND CONTACTED MY LOCAL NISSAN DEALER (YOUNGBLOOD NISSAN, SPRINGFIELD MO.). I PROVIDED THEM THE NISSAN ALERT INFORMATION. THE DEALER IS REFUSING TO FIX THE KNOWN FAILURE UNLESS THEY ARE PAID FOR THE SERVICE WORK (ESTIMATED IS OVER $300.00)! GIVEN THAT THIS FIRE HAZARD COVERS FOUR YEARS WORTH OF NISSAN MURANO PRODUCTION AND THE 2016-2019 TITANS, NISSAN SHOULD FIX THE DEFECTIVE PARTS FOR FREE. WHILE IN MY CASE THERE WAS NO ACTUAL FIRE OR DAMAGE BEYOND THE MELTED ELECTRICAL PARTS AND LOSS OF THE SEAT CLIMATE CONTROL FEATURE..I HAVE LEFT THE DEFECTIVE PLUG DISCONNECTED, STILL LEAVES ME VERY CONCERNED ABOUT THEY SAFETY OF MYSELF AND MY FAMILY. I HAVE ATTACHED IMAGES OF BOTH THE INTERNAL NISSAN SERVICE BULLETIN AND AN IMAGE OF MY MELTED AND DEFECTIVE ELECTRICAL PLUG. THANK YOU.

Parts: FORWARD COLLISION AVOIDANCEFORWARD COLLISION AVOIDANCEFORWARD COLLISION AVOIDANCE
  • Date of Incident: Mar-21, 2021
  • Date complaint filed: 08:51 Mar-23, 2021

At random times while driving the forward collision warning system and cruise control will stop working. On average it happens about every 20 to 25 miles and remains off for 2 to 3 minutes. It does not occur at regular intervals though, this is just the average. It was very difficult to get nissan to replace the sensor while the car was under warranty. They did not want to and finally when they agreed they said the part was on back order due to high demand so i'm not the only customer who has complained about this. The sensor still does not work properly and having the forward collision warning/automatic braking not reliable is a safety issue. Having the cruise control not work is just an annoyance. At nissan's suggestions, i've cleaned the sensor many times and i've ensured that nothing is blocking the sensor. It is simply a faulty, unreliable part and i believe there should be a national recall. This has been happening for over 2 years now. It took many months of complaining and sending them pictures of it not working before they replaced the sensor the first time. That fixed the issue for a few months but now the second sensor on the car has been malfunctioning for over a year. I'm attaching a couple of pictures for example. This issue has happened over a 100 times to me though.

Parts: FUEL/PROPULSION SYSTEMENGINE
  • Date of Incident: Feb-26, 2021
  • Date complaint filed: 14:25 Mar-13, 2021

Upon initial state safety inspection for brand new car, nissan service reported metal shavings were found in oil pan and oil was shiny. Check engine light and oil light were not on when car was presented for inspection, and would not go off. Servicer reported that the long block engine was replaced (did not obtain consent or inform me of what the defect was) and work summary stated problem with oil pump. For the week i drove the car, i could sometimes smell funny smell when exiting vehicle after turning off the engine, but attributed it to new car smells.

Parts: SERVICE BRAKESFORWARD COLLISION AVOIDANCEFORWARD COLLISION AVOIDANCE
  • Date of Incident: Nov-18, 2020
  • Date complaint filed: 16:57 Mar-03, 2021

I was driving 25 mph when the car automatic stopped and applied the automatic emergency brake (aeb) was applied with no obstacles around on a clear sunny day. Purchased the car new with only 3 miles on it. Car came to a complete stop. I am afraid for my safety. Took the car in to dealer and was told nothing is wrong with the car within 1 week it happend again and i was told by the dealer there's nothing wrong with the car.

Parts: SUSPENSION
  • Date of Incident: Nov-01, 2020
  • Date complaint filed: 13:53 Feb-26, 2021

STARTING IN NOVEMBER 2020, MY 2019 Murano HAS AN UNEXPLAINED CLUNKING/CLATTER NOISE WHEN GOING OVER SMALL BUMPS IN THE ROAD. IT SOUNDS AS IF IT IS THE SWAY BAR BUSHINGS BUT THE DEALERS ARE NOT PROPERLY DIAGNOSING IT. THE TECHNICIANS TAKE A RIDE WITH ME IN THE VEHICLE AND CLEARLY HEAR AND ACKNOWLEDGE AN ABNORMAL NOISE. HOWEVER THEY PROCEED TO DRIVE ANOTHER USED VEHICLE AND DETERMINE IT IS NORMAL BEHAVIOR. THE PROBLEM IS THAT THERE WAS NO ABNORMAL SUSPENSION NOISES WHEN IT WAS NEW AND ANY NEW ONE ALSO LACKS THE NOISE. ONE DEALER PROCEEDED TO SAY IT WAS BECAUSE THE POWER STEERING IS FUEL INJECTED. NOT ONLY IS THAT STATEMENT FALSE IT DOESN'T MAKE SENSE SINCE THE POWER STEERING IS HYDRAULIC. NISSAN HAS BEEN INFORMED BUT DOESN'T TAKE RESPONSIBILITY, AND ALSO REFUSE TO REPURCHASE OR REPLACE MY VEHICLE. OTHERS ON THE ONLINE MURANO FORUMS SEE MY VIDEOS OF THE NOISE AND ALSO SAY THEY HAVE THAT ISSUE AND DEALERS PROVIDE THE SAME "NORMAL BEHAVIOR" REASONS. I FEEL THIS SHOULD BE INVESTIGATED AS A POTENTIAL MANUFACTURING DEFECT AND A POTENTIAL SAFETY ISSUE. A VEHICLE WITH 20,000 MILES SHOULD NOT HAVE ANY SUSPENSION ISSUES WHEN THERE IS NO EVIDENCE OF FOUL PLAY. I AM NOW HAVING TO PAY OUT OF POCKET TO HAVE A SUSPENSION SHOP DIAGNOSE THE ISSUE.

Parts: UNKNOWN OR OTHERSTRUCTURE
  • Date of Incident: Feb-19, 2021
  • Date complaint filed: 12:17 Feb-26, 2021

Vehicle has a constant ringing or buzzing sound coming from the rear bumper whether car is on or off constant ringing seem to appear when i'm washing the vehicle and the temperature is low

Parts: ELECTRICAL SYSTEMELECTRICAL SYSTEM
  • Date of Incident: Feb-19, 2021
  • Date complaint filed: 00:00 Feb-24, 2021

TL* THE CONTACT OWNS A 2017 Nissan Murano. THE CONTACT STATED WHILE DRIVING 75 MPH, THE VEHICLE SHUT-OFF WITHOUT WARNING. THE VEHICLE WAS NOT ABLE TO BE RESTARTED AND THE CONTACT ROLLED THE VEHICLE TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS TOWED TO THE LOCAL DEALER NISSAN OF LAS CRUCES (1801 S. MAIN ST, LAS CRUCES, NM 88005, (575) 523-5571) WHERE IT WAS DIAGNOSED WITH NEEDING THE BATTERY TERMINALS AND ALTERNATOR TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Parts: FORWARD COLLISION AVOIDANCEFORWARD COLLISION AVOIDANCEFORWARD COLLISION AVOIDANCE
  • Date of Incident: Feb-01, 2019
  • Date complaint filed: 16:23 Feb-11, 2021

Adas is completely unresponsive. The vehicle breaks unexpectedly without cause or warning. The problem is most common when crossing railroad tracks. This presents an extreme safety hazard to myself and my family. The system no has no function and i am unable to utilize the most basic features, to include cruise control. The adas system lights are continuously illuminated on my dash, even after attempts to reset the system.

Parts: SEATSELECTRICAL SYSTEM
  • Date of Incident: Feb-09, 2021
  • Date complaint filed: 21:23 Feb-10, 2021

ON 02/09/2021 APPROXIMATELY 8PM, ARRIVED TO MY DESTINATION, TURNED CAR OFF, WENT INSIDE. APPROXIMATELY 1.5 HOURS LATER (9:30PM) WENT BACK TO MY CAR TO BRING MY SUITCASE AND PILLOW IN. WHEN I REMOVED MY PILLOW FROM THE BACK PASSENGER SIDE SEAT, NOTICED THE BIG SCORCHED AREA AND THE SEAMS WERE BRIGHT RED, THE SEAT WAS BURNING HOT TO TOUCH. BURNING SMELL WAS NOTED, AND THE SEAT SWITCH WAS STILL ON THOUGH THE CAR WAS OFF OVER A HOUR. THE OTHER SEATS WERE NORMAL ( COOL ) TO TOUCH. I IMMEDIATELY DISCONNECTED THE BATTERY CABLES AND STAYED BY THE CAR MAKING SURE THE SEAT AREA COOLED TO NORMAL. NOTE.....MY PILLOW WAS SCORCHED TOO. THE CAR IS A 2017 Nissan Murano, BOUGHT IT NEW.

Parts: ENGINE
  • Date of Incident: Aug-01, 2020
  • Date complaint filed: 00:00 Feb-08, 2021

TL* THE CONTACT OWNS A 2015 Nissan Murano. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. ADDITIONALLY, THERE WAS OIL LEAKING FROM ENGINE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED AND WAS TOWED TO THE LOCAL DEALER JEFF SCHMITT NISSAN LOCATED AT 725 ALPHA RD, BEAVERCREEK, OH 45434 WHO DIAGNOSED THAT THE TRANSMISSION, ENGINE AND CATALYTIC CONVERTER WERE FAULTY AND NEEDED TO BE REPLACED. THE ENGINE, TRANSMISSION AND CATALYTIC CONVERTER WERE REPLACED HOWEVER, THE FAILURE RECURRED APPROXIMATELY 3,000 MILES LATER. THE ENGINE WAS REPLACED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

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