smart Complaints

  • 25 Complaints
  • 2 Crashes
  • 2 Fires
  • 1 Injuries
  • 0 Fatalities
  • A total of 25 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 4.0%, or 1 of those complaints have caused some degree of injury. 8.0%, or 2 were crash related, and 8.0%, or 2 complaints describe fire-related incidents.

Models

Recent Complaints

Parts: AIR BAGS
  • Date of Incident: Jul-23, 2020
  • Date complaint filed: 14:08 Oct-15, 2020

I was driving on the highway a safe distance behind a lincoln navigator when they for no reason slammed on the brakes and stopped. I ended up rear ending the navigator. The rear of the car went up into the air came down and spun around three times before coming to a stop. My wife was injured. She sustained a broken rib cuts and scrapes and chest pains. No airbags never deployed in the car at all.

Parts: WHEELSSERVICE BRAKESFUEL/PROPULSION SYSTEM
  • Date of Incident: Sep-02, 2020
  • Date complaint filed: 10:23 Sep-09, 2020

The brakes are slipping bad. They have been slipping since i bought the vehicle in 2016. The gas tank is leaking and has leaked into the cab of the car. The gas tank has been replaced 3 times.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Dec-09, 2019
  • Date complaint filed: 00:00 Jan-16, 2020

TL* THE CONTACT OWNS A 2016 smart fortwo. THE CONTACT STATED THAT AFTER DRIVING THE VEHICLE FOR SEVERAL MONTHS, THE VEHICLE WAS THEN PARKED FOR A MONTH. AFTER A MONTH, THE VEHICLE FAILED TO START. THE CONTACT HAD THE VEHICLE TOWED TO MERCEDES-BENZ OF SAN FRANCISCO 500 8TH ST, SAN FRANCISCO, CA 94103 WHERE THE DEALER DIAGNOSED THE VEHICLE WITH BATTERY MANAGEMENT SYSTEM FAILURE. THE CONTACT WAS INFORMED THAT MERCEDES WOULD NOT COVER THE VEHICLE UNDER WARRANTY DUE TO THE LACK OF SERVICE UPKEEP. THE DEALER PROVIDED AN ESTIMATE OF $15,000.00 FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DECLINED TO OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,700.

Parts: UNKNOWN OR OTHERSTRUCTUREENGINE
  • Date of Incident: Sep-11, 2019
  • Date complaint filed: 14:05 Sep-18, 2019

My 2016 smart car at only 51000 miles had transmission failure while driving down freeway almost resulting in crash. My car went from 65 miles a hour, then warning light said transmission failure and car was unable to excel rate or break, the emergency break was the only thing that saved me. Mercedes diagnosed a wig was able to fly up under car and get wrapped around axels, transmission, and break belts. The car was totaled from a wig. This is unacceptable that the underneath is left vulnerable to a object being able to cause so much damage, that could have easily resulted in a fatal car crash. This happened on hwy 59 south houston, while driving.

Parts: SEAT BELTS
  • Date of Incident: Sep-01, 2018
  • Date complaint filed: 00:00 Mar-21, 2019

Seat belts do not retract. There were couple of times while in transit on city road, i had to apply brake suddenly and seat belt fail to engage to hold the passenger back. All the time , both seat belts do not retract to their home position when not in use and car is stopped and parked, this caused dents to the car's body and frame around the door when we close the doors. I reported to the local mercedes dealer september 2018. In december, they could only replace the driver side seat belt. The passenger side's belt has been claimed to be backed order till now. I have called numerous times to follow up for the repair and i am still waiting for over 6 months for this faulty seat belt to be repaired. I don't feel safe to drive my car. I lease this new car since october 2017 and the safety issue happened only within a year.

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