smart Complaints

  • 27 Complaints
  • 3 Crashes
  • 2 Fires
  • 2 Injuries
  • 0 Fatalities
  • A total of 27 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 7.4%, or 2 of those complaints have caused some degree of injury. 11.1%, or 3 were crash related, and 7.4%, or 2 complaints describe fire-related incidents.

Models

Recent Complaints

Parts: UNKNOWN OR OTHERSUSPENSIONFUEL/PROPULSION SYSTEM
  • Date of Incident: Apr-21, 2021
  • Date complaint filed: 14:14 Apr-21, 2021

Car has major delays many times when you hit the gas pedal - you can be turning into traffic at times and there? S a major delay to propel the vehicle forward when your foot is on the pedal - this delay in getting the car moving could cause a major crash. Motor mounts wear out under 50,000 miles seems too soon when compared to most other vehicles - suspension (shocks) come super hard from the factory.

Parts: SERVICE BRAKES
  • Date of Incident: Nov-13, 2020
  • Date complaint filed: 00:00 Dec-11, 2020

TL* THE CONTACT OWNED A 2016 smart fortwo. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH AND UNCERTAIN IF WHETHER HE DEPRESSED THE ACCELERATOR PEDAL OR THE BRAKE PEDAL; THE VEHICLE ACCELERATED OFF THE ROAD AND HIT A TREE. THE AIR BAGS DEPLOYED UPON IMPACT. THE CONTACT SUSTAINED MINOR BRUISING AT A RESULT OF THE ACCIDENT BUT DID NOT SEEK MEDICAL TREATMENT. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOTALED AND REMAINED AT THE SCENE OF ACCIDENT. THE DEALER NOR THE MANUFACTURER NOR THE DEALER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE TOWED FROM THE SCENE OF THE ACCIDENT. THE POSSIBLE FAILURE MILEAGE WAS 50,000.

Parts: AIR BAGS
  • Date of Incident: Jul-23, 2020
  • Date complaint filed: 14:08 Oct-15, 2020

I was driving on the highway a safe distance behind a lincoln navigator when they for no reason slammed on the brakes and stopped. I ended up rear ending the navigator. The rear of the car went up into the air came down and spun around three times before coming to a stop. My wife was injured. She sustained a broken rib cuts and scrapes and chest pains. No airbags never deployed in the car at all.

Parts: WHEELSSERVICE BRAKESFUEL/PROPULSION SYSTEM
  • Date of Incident: Sep-02, 2020
  • Date complaint filed: 10:23 Sep-09, 2020

The brakes are slipping bad. They have been slipping since i bought the vehicle in 2016. The gas tank is leaking and has leaked into the cab of the car. The gas tank has been replaced 3 times.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Dec-09, 2019
  • Date complaint filed: 00:00 Jan-16, 2020

TL* THE CONTACT OWNS A 2016 smart fortwo. THE CONTACT STATED THAT AFTER DRIVING THE VEHICLE FOR SEVERAL MONTHS, THE VEHICLE WAS THEN PARKED FOR A MONTH. AFTER A MONTH, THE VEHICLE FAILED TO START. THE CONTACT HAD THE VEHICLE TOWED TO MERCEDES-BENZ OF SAN FRANCISCO 500 8TH ST, SAN FRANCISCO, CA 94103 WHERE THE DEALER DIAGNOSED THE VEHICLE WITH BATTERY MANAGEMENT SYSTEM FAILURE. THE CONTACT WAS INFORMED THAT MERCEDES WOULD NOT COVER THE VEHICLE UNDER WARRANTY DUE TO THE LACK OF SERVICE UPKEEP. THE DEALER PROVIDED AN ESTIMATE OF $15,000.00 FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DECLINED TO OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,700.

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