smart Complaints

2016 smart FORTWO
  • Date of Incident: Jan-20, 2017
  • Date complaint filed: Jul-04, 2024
  • Failed components: ENGINE, FUEL/PROPULSION SYSTEM, and ELECTRICAL SYSTEM

Car shuts down while driving. This happens usually after quick stops or sudden starts like at a red light or when a car suddenly stops on front of me. I have had this issue happen to me several times. I have tried contacting mercedes-benz and the dealership where i bought tge car but they do nothing. I need help getting this issue repaired.

2019 smart FORTWO
  • Date of Incident: Apr-26, 2024
  • Date complaint filed: Apr-30, 2024
  • Failed components: ELECTRICAL SYSTEM

Faulty n83 and electric drive failure occured after charging @ public charging center. No longer under warranty but currently owe 5k on mercedes lease. Mercedes dealership recommended replacement of both @ 16k i leased the car from them used. Time when lease began 19k

2016 smart FORTWO
  • Date of Incident: Jan-18, 2024
  • Date complaint filed: Apr-29, 2024
  • Failed components: ENGINE

The contact owns a 2016 smart fortwo. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated with a loud whirring noise. The contact took the vehicle to an independent mechanic who diagnosed that the air intake changeover valves had failed. The independent mechanic advised the contact that the parts needed to fix the vehicle were difficult to locate. The vehicle was repaired. The contact stated that about a month later, the check engine warning light illuminated again. The contact took the vehicle to the same independent mechanic who diagnosed the vehicle with a secondary air injection pump failure. The independent mechanic advised the contact that the parts were difficult to find. The contact found the parts, and the vehicle was repaired. The check engine warning light illuminated again. The manufacturer was made aware of the failure and confirmed that the vin was not included in a recall. The failure mileage was 58,299.

2014 smart FORTWO
  • Date of Incident: Aug-26, 2023
  • Date complaint filed: Aug-26, 2023
  • Failed components: SEAT BELTS

The cable attaching the seatbelt is frayed and only being held on by a few strands of cable. My research into the problem on forums and the internet has shown that this is an issue on the drivers side seatbelt for smart car.

2017 smart FORTWO
  • Date of Incident: Jun-28, 2023
  • Date complaint filed: Jul-28, 2023
  • Failed components: ELECTRICAL SYSTEM

The car won't charge over 20% due probably a faulty manufacturer part of n83 high voltage control box. This could cause very serious electrical/battery issues if the high voltage box is faulty.

2015 smart FORTWO
  • Date of Incident: Jul-14, 2023
  • Date complaint filed: Jul-14, 2023
  • Failed components: SEAT BELTS

The contact owns a 2015 smart fortwo. The contact stated while buckling the seat belt, he became aware that a metal cable through the eyelet bolted to the frame by the door jamb on the driver's side had started to fray. The contact stated that the vehicle was not driven frequently and felt that there could not be a wear and tear issue. The contact had not taken the vehicle to a local dealer. The vehicle had not been diagnosed and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 65,000.

2015 smart FORTWO COUPE ELECTRIC
  • Date of Incident: Jun-14, 2023
  • Date complaint filed: Jul-03, 2023
  • Failed components: UNKNOWN OR OTHER

The driver was sitting a red light when flames started emerging from the hood. The driver exited the car before the entire front of the car was engulfed in flames and ultimately destroyed. It is unclear what caused the fire but it might have been a wiring harness (or at least there was a wiring harness in the front drivers area under the hood). The car is available for inspection upon request. The safety of the drivers was at risk; he was lucky to be at a red light although he was forced to exit in the middle of a busy street. There is no problem to be reproduced but the incident was reported to mercedes. The vehicle has not been inspected but the police and fire departments were on scene. There was no prior warning via lamps or other symptoms.

2016 smart FORTWO
  • Date of Incident: Apr-13, 2023
  • Date complaint filed: Apr-14, 2023
  • Failed components: ENGINE and FORWARD COLLISION AVOIDANCE: WARNINGS

The car just shuts off while i am driving. I can tell now when it is about to shut off. I have had this problem since i purchased the car in 2016. I have taken the car to the dealership and called mercedes benz several times and they will not do anything. I will die because the car is getting worse and shuts off more frequently now. Can you get mercedes benz to help me? They told me that they don't care if i die due to a bad product they sold me. Please help. Please, i am begging you i do not want to hurt someone else due to this bad car.

2014 smart FORTWO
  • Date of Incident: Jan-16, 2023
  • Date complaint filed: Jan-16, 2023
  • Failed components: AIR BAGS

The srs light is on. Technician scanned vehicle and performed guided tests on drivers side seat airbag, found that he airbag squib is faulty. This is an internal part of the airbag and airbag will need to be replaced.

2011 smart FORTWO
  • Date of Incident: Jan-02, 2023
  • Date complaint filed: Jan-09, 2023
  • Failed components: TIRES

175 55 r15 tge tires wires startes to unravelling and chabgibg the ahape of tge tire.

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