Cadillac ESCALADE Complaints

2015 Cadillac Escalade
  • Date of Incident: Nov-15, 2023
  • Date complaint filed: May-08, 2024
  • Failed components: ENGINE and POWER TRAIN

The contact owns a 2015 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, the vehicle hesitated. The vehicle was taken to dealer to be diagnosed. The contact was informed that there were metal shavings in the engine oil, causing transmission failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.

2022 Cadillac Escalade
  • Date of Incident: Apr-21, 2024
  • Date complaint filed: Apr-30, 2024
  • Failed components: ENGINE and POWER TRAIN

While operating my vehicle at speeds exceeding 70 mph in the leftmost lane of [xxx] , the vehicle unexpectedly shifted into neutral. Despite attempts to manually select a driving gear, the transmission failed to engage, causing a rapid loss of speed. In an effort to avoid a potentially hazardous situation due to the decreasing speed in a high-speed lane, i attempted to maneuver the vehicle towards the right shoulder but was unable to because of the oncoming traffic. It became necessary to bring the vehicle to a complete halt, turn off the ignition, and then restart the engine in the left lane with traffic building behind me. The vehicle managed to restart but with difficulty, allowing me to exit the highway and pull into a nearby gas station where it eventually stalled and could not be restarted. - the vehicle displayed no warning lights or error messages prior to or during the incident. - got the vehicle towed to cadillac dealership for inspection and diagnostic testing. The engine needs to be replaced - the dealership was unable to provide a conclusive explanation but noted that similar incidents had been reported with this model. - independent research indicated a pattern of similar issues among owners of the same model, involving unintended shifts into neutral while driving. - multiple online forums and consumer reports sites have documented complaints regarding this issue. [xxx] - the inability to maintain or control vehicle speed in high-speed traffic lanes presents a significant risk of collision. - inexperienced drivers may not respond adequately to such unexpected vehicle behaviors, increasing the likelihood of accidents. This incident underscores a critical safety concern that requires immediate attention from both the manufacturer and regulatory bodies. I recommend a thorough investigation into the model’s transmission system by the national highway safety commission. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)

2016 Cadillac Escalade
  • Date of Incident: Mar-01, 2024
  • Date complaint filed: Mar-28, 2024
  • Failed components: AIR BAGS

The contact owns a 2016 Cadillac Escalade. The contact stated that while driving at 40-45 MPH, the driver-side air bag deployed without any impact. No warning lights were illuminated. The contact sustained injuries to his arm, neck, and back that required medical attention. The contact drove himself to the hospital. No police report was filed. The vehicle was towed to the dealer where it was diagnosed that a module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 132,000. The VIN was not available.

2016 Cadillac Escalade
  • Date of Incident: Oct-27, 2023
  • Date complaint filed: Mar-19, 2024
  • Failed components: STEERING

Product liability due to faulty product. Chrome frame on steering wheel chips into sharp razor blades causing bleeding injuries.

2023 Cadillac ESCALADE
  • Date of Incident: Jan-22, 2024
  • Date complaint filed: Mar-11, 2024
  • Failed components: AIR BAGS

Was at red light my light turned green proceed threw the light, another vechile ran the red light hitting my car at 50 mph. Sending the car into a 360 air bags did not deploy and on star never called

2015 Cadillac Escalade
  • Date of Incident: Oct-23, 2023
  • Date complaint filed: Mar-05, 2024
  • Failed components: ELECTRICAL SYSTEM and EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

The contact owns a 2015 Cadillac Escalade. The contact stated that on several occasions when the vehicle was started, the radio head unit flickered and did not function properly. The vehicle was taken to a dealer where it was diagnosed that the internal fold inside of the head unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 67,999.

2015 Cadillac Escalade
  • Date of Incident: Feb-10, 2024
  • Date complaint filed: Mar-01, 2024
  • Failed components: FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING and LANE DEPARTURE: BLIND SPOT DETECTION

The dash lit up with several codes i got out, walked around the vehicle as if someone damaged it would not start. It went into theft mode. Alarms went off, emergency, breaking temperature, control, climate control, side detection error had to have vehicle towed to have all codes cleared with the advanced snap on tool computer the problem was undiagnosed but side detection error code is still displayed. Of course i was out of town had a $425 tow bill back home for a faulty side detection sensor.

2019 Cadillac Escalade
  • Date of Incident: Feb-10, 2024
  • Date complaint filed: Feb-24, 2024
  • Failed components: Carry Handle, Shell, Base

The car seat was in the locked rear facing position without it in use (thankfully) and i got rear ended on the freeway and the car seat became detached from the base that was anchored to my car. The car seat ended on the floor between my two middle seats.

2020 Cadillac Escalade
  • Date of Incident: Jan-02, 2024
  • Date complaint filed: Jan-16, 2024
  • Failed components: SERVICE BRAKES and FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Vehicle stops unexpectedly in parking lots (5-10mph) and on freeways (70-76mph). Speed ranges from 5 - 75 mph. Unexpected braking occurs for no reason. There are typically no obstructions or vehicles in front of the vehicle. It is most concerning when the vehicle automatically applies braking traveling at 70-76mph.

2018 Cadillac Escalade
  • Date of Incident: Nov-15, 2023
  • Date complaint filed: Jan-08, 2024
  • Failed components: SERVICE BRAKES

I noticed my brakes started squeaking when i would push the braking pedal. One day, i was pulling up to a bank, drive-through, applying pressure to the brakes, and i had stopped. I let off the break to pull up a little farther, but when reapplying the break, the pedal went all the way to the floor and there was a warning light saying something about servicing the brakes. I immediately picked up my foot and reapplied it to the brake pedal two or three times and the pedal did come back up to normal position. Then stopped me from hitting the car in front of me. The warning light turned off a few minutes later. The squeaking went away as well. That was a couple months back. But this week my brakes are starting to squeak again when i apply the pedal. So i’m worrying that the brakes may go out again. This vehicle has a very rough ride. I hear rattles when driving. It sounds like something is going to fall off soon. Since the warning light turned off, i did not take my vehicle to the dealership for service.

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