2017 chrysler pacifica experiencing engine misfiring / stalling due to blown head gasket and possible engine block cracking at 78000 miles. Happens at idle. Appears to be a common issue and part of a legal settlement in 2023. Have attempted to repair the issue once and vehicle is currently at the dealership service awaiting resolution with independent arbitrator.
The contact owns a 2019 chrysler pacifica hybrid. The contact stated while driving approximately 35 mph, and ascending a medium grade in the road, the contact heard a "pinging" sound and the "stop safely - vehicle will shut off soon" warning light and a turtle symbol and the check engine warning light was illuminated. The vehicle lost motive power but was able to drive to the side of the road and shut off the vehicle. The contact stated that she was able to restart the vehicle, but the check engine warning light and the turtle symbol remained illuminated. The contact turned off and restarted the vehicle, and only the check engine warning light was illuminated. The contact was able to drive to her destination. The contact had previously received notification of nhtsa campaign number: 23v010000 (electrical system, hybrid propulsion system) and the recall repair was completed at a local dealer. The contact had not taken the vehicle to a local dealer or independent mechanic for the recent failure. The vehicle was diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 55,000.
The passenger seat headrest deployed without warning. I slowly pulled out of a parking lot and proceeded down the road. I heard a loud bang and looked over at my daughter to ask what was that. She said ouch my head. I looked at her seat and saw the headrest deployed. I took it to the dealership and they said there wasn’t anything they could do but it was equivalent to an airbag deploying. I called chrysler and they say my van is out of warranty and they can’t help. This is a known safety issue and yet no recalls have been made. I fear my drivers side headrest will do the same. Someone needs to fix this issue. My daughter has whiplash.
Last week on the freeway i suffered the issue described in 23v-010 while traveling at around ~75mph. This was after the fix applied by the recall. My car suddenly began to slow and i was forced to navigate to the side of the road, and stop on the freeway with cars whizzing by, until i could turn off the vehicle and turn it back on. I am hoping to take the car into the dealer within the next few weeks once they confirm that a loaner vehicle is available. Otherwise, i am concerned about the car randomly losing significant propulsion during critical driving events (e. G. Getting onto the freeway, changing lanes, etc) or in an area where i cannot pull over safely. Ironically, during my last service appointment i was provided the same vehicle as a loaner. The loaner vehicle from the dealer shut down on me 15 minutes after receiving it with the same issue. So, i suspect the issue is widespread.
The contact owns a 2016 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle lost motive power. The contact was able to coast the vehicle to the shoulder of the roadway. Due to the failure, the vehicle was almost rear-ended. The vehicle was towed to an independent mechanic where it was diagnosed with a failed transmission and that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 96,000.
The passenger sliding door locked is stuck locked and the door will not open.
The contact owns a 2019 chrysler 300. The contact received notification of nhtsa campaign number: 24v198000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Vin tool confirms parts not available.
Warning message stating "stop safely, vehicle will shut off soon", which is followed by loss of power and vehicle will only go about 30 mph. There is an open investigation according to the nhts website, nhtsa action number: rq24004. Loss of motive power due to an internal wiring connector short. Dealer says that the fix is to replace the power inverter module (pim), for which we are waiting for the part.
The passenger side headrest popped open without any impact. It has been inspected by a mechanic who stated that this was not normal for this to happen. The headrest contains an airbag.
Driving on highway and got a message saying "stop safely - vehicle will shut off soon". Pulled over to the shoulder before the engine stopped once. Researched the issue and tried to drive to a dealership. Stayed in right lane and the issue happened a second time with the same message displaying and this time, i actually did lose propulsion, but was able to safely park on the shoulder again.