August 2023, my vehicle started making slight jerking motions when accelerating. I thought it shouldn’t be anything serious especially since the vehicle warning lights did not alarm. The Ford App health status for my vehicle report showed no issues. After a month of continuous weird jerking, I took the vehicle to a Ford dealership service department in walnut creek. In Sept 2023, the transmission was diagnosed to need replacement due to the torque converter. My vehicle mileage was 64,613 miles at the time of inspection by the dealership. This is way too soon for a transmission to need a repair without any warning. I believe the transmission is faulty especially since I have low wear and tear on this 2019 Ford Edge. It was purchased brand new and has not had any issue or system failure warning. The only reason I discovered this major problem is due to the odd jerking motions while driving.
I was driving down the highway and a warning light came on “low oil pressure” and i lost complete power and had to pull over along side the road and have my car towed. Once it got to the mechanic shop he said my timing belt shredded and is in my oil and the belt tensioner came off and now my motor/turbo is ruined. He’s been in contact with all of the local ford dealers and we were told this is a common problem with my cars year but i was not aware of this. I am due to have my first child any day now and i can not afford $3000(+) and some of the parts are on backorder per the ford dealership and i have no transportation. I’ve included a few photos that the mechanic sent to me for this report. I can get more if needed.
The transmission jolts and disengages while driving,
Vehicle is owned by my parents. I am his adult son (62). My father was driving. He failed to stop in time to avoid impacting the vehicle in front. Based on pictures and in-person inspection, he was traveling at a speed that should have deployed the driver's and front seat passenger's air bags. These did not deploy. The side airbag did deploy. No dashboard warnings indicated a problem with the airbags. No recall was in place.
Every time i was traveling in sport mode, shifting was delayed & was very rough transition to next gear. Car was not accelerating or decelerating properly. Burning smell came from the engine. Car’s electrical momentarily went haywire. Wrench light came on. This happened within 18 hours of purchasing this new car. And several times over the subsequent week. Indicator light went on intermittently & so did same problems described above. My safety was put at risk because my car was not driving properly which caused distraction. I was confused about what to do. It also made it difficult to change lanes or speed up/slow down because it was jerky. The dealership i bought it from said a ford engineer came out to inspect the car & that several parts were ordered to fix it, including a battery for the electric motor & a wiring harness. They said it was a big issue and those parts were hard to come by, but i only learned this after 30+ days of the vehicle being under their control. I only dropped it off for a “test. ” they did not make documentation of any of this work and would not release records to me. They also declined to release the car to me when i was tired of the lack of transparency. They said they couldnt give it back j til it was fixed but never provided work order with estimate or details of coverage. I never signed anything giving them permission to replace or repair the parts, especially because they would not disclose the ford engineer’s findings to me until a few weeks later after i threatened to invoke my rights under lemon law. They had already taken the car apart & ordered parts by then-without my informed consent.
The contact owns a 2010 ford edge. The contact stated when in reverse (r) at approximately 3 mph, as the contact depressed the brake pedal to slow before entering the road, the brake pedal had an abnormal amount of resistance. The contact said that he was using force to depress the brake pedal and as he depressed he heard an abnormal hissing sound. The contact stated that when he was in drive (d) the same failure occurred when he depressed the brake pedal. The contact stated no warning light was illuminated. The failure was intermittent at first but had become constant. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the brake booster needed to be replaced. The vehicle was not repaired. The mechanic advised that contact that there was a recall by the manufacturer for the brake booster. The contact called a dealer and was advised that there was no open recall associated to his vin for the brake booster. The manufacturer was informed of the failure. The failure mileage was approximately 105,000.
This vehicle has had the same recall for under hood fire risk two or three times. I have taken it in for all recalls but this one cannot be resolved. I contacted ford in october and asked for help. I cannot get it fixed, i cannot sell the vehicle and now i’m scared to continue driving it. Ford refused to buy it back and i feel this has gone in long enough. Please help me fight ford and get this resolved! Thank you.
This issue is related to safety recall #17S40 involves over 177,000 2016 F-150 pickup trucks and Explorer SUV's with power seats. A defectively placed bolt in the sliding track that holds the front-row power seats in place may allow the seats to move more than they should during a crash, increasing the risk of injury to any front-seat passengers. My truck's recall was serviced by Riverbend Ford in 2018, but the seat has failed again. I have taken my truck to Hardy Family Ford. My complaint is Ford Motor Company should repair this safety recall free of charge to Hardy Family Ford and ME. I should not have to pay the expenses for this Ford manufactured defect. Can you help resolve? My name is Ron Henderson, and my contact number is 229-254-5691.
1. 5 ecoboost catastrophic engine failure. On hi-way lost power. Coolant went into engine cracked block. Known defect, but ford says my car is not covered. But won’t explain why, it checks all the boxes, mfg in mexico during defective years under mileage and date. Never received notice. Stuck with $7,800 repair. Ford executives will not engage to help.
The contact owns a 2019 ford f-150. The contact stated he heard unusual rattling noise that came from the engine compartment when he started the vehicle. The contact stated the rattling noise had gotten worse over the past year. The contact stated he contacted the dealer by phone and was informed that the vehicle was not associated with any recalls. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to nhtsa. The failure mileage was approximately 35,000.