Drl lights are dead after three years of ownership. Dealer wants $1600 per light assembly to repair them. Cannot afford to repair them. Makes the truck less visible day and night.
The instrument cluster failed to present information upon start up. Multiple restarts did not resolve the issue.
Sudden catastrophic engine failure in less than 6 months, brand new. Winter weather driving, onset of engine sounds then louder with grinding noises, loss of power and cessation. Of function. I was stranded in the mountains with little to no phone function.. Had to arrange tow 1 hour away to nearest ford dealership. Poor customer service just before the holiday. Stranded with no loaner available and no rentals available. Unknown cause, unknown if reproduced dealer evaluated but did not providedocumentation needs new motor in less than 6 momths???!!
Passenger door will not stay latched during cold weather. Have to hold the door closed to keep it from opening, takes about 30 minutes for it to latch again after vehicle is fully warm. Huge safety hazard, door could come open at anytime or the worst case scenario someone could fall out of vehicle.
My door was on the recall list and needs to be replaced. I had this checked in september 2024 but the doors are on back order. My broken door is a safety hazard it is not shutting properly and has been known to open.
Rear axle failed while driving. Had vehicle towed to malloy ford in winchester, va. They replaced the failed components, at no cost. When i asked about reimbursement for towing, they were not able to assist me in filing my claim for towing reimbursement. I contacted ford customer service, who said they only way they may help me is if i return the vehicle to ford service (must be in their possession) and have ford service contact them directly and ask for "reimbursement assistance" by 16 jan. However, stated there is absolutely no guarantee they will reimburse towing. Are you able to assist me? The towing cost was $185. 40
The contact owns a 2022 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights were illuminated. In addition, the contact noticed a burning odor in the interior of the vehicle. The diagnostic scanner was attached and the received code was P0299. The dealer was made aware of the failure. The vehicle was scheduled to be taken to the dealer for diagnostic testing within the next several days. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 42,400.
The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. Additionally, The contact stated that there was an abnormal odor inside the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to file a complaint with the NHTSA Hotline for the VIN to be added in an unknown recall. The failure mileage was approximately 80,000.
The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 235,000. VIN tool confirms parts not available.
Stearing went out and car would not start after filling tank with gas