Ford Complaints

2017 Ford Escape
  • Date of Incident: Jan-08, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: ENGINE

The coolant is leaking into the engine. I understand ford is aware of this issue but refuse to fix it, customers have to pay out of their pockets for a new engine after the engine blew from the coolant leak. My issue is the coolant is leaking into the engine and bill currie ford is telling me the coolant is not leaking into the engine even though the car has no leaks. Bill currie ford was not able to tell my where all the coolant went(what mechanic can't tell you where coolant went? ). I will upload pictures. Bill currie filled the coolant pass the max on 01/15/24 and by the 1st week in mar 24 the coolant was all gone. Took it back to bill currie on mar 12 24 just for them to say the same thing as they said the 1st time. At this point i will have to find a non ford mechanic to look at the car and to see if i can get the engine replaced before it blows. I am terrified of driving my car long distance for the fear that my engine my go out at anytime. When i crank the car white smoke comes out of the exhaust so i know the coolant is leaking into the engine. Whatever tests bill currie ford is running on these vehicles are not sufficient and could lead to accident which could lead to lives being lost. They refused to take the engine apart and stated that looked between the cylinders.

2020 Ford ESCAPE
  • Date of Incident: Feb-28, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: ENGINE

Unknown. I have received recall notice 23v380 in february 2024 after buying the car from a certified ford dealer on october 24, 2023. The defect has not been remedied, and i need to sell the car now due to a job change outside of the country. This unaddressed recall and threat that the "engine could fail prematurely" has made it nearly impossible to sell the car at anywhere near the price paid. I am therefore demanding that ford repurchase the vehicle from me and issue a full refund for all costs of purchasing the vehicle (including taxes and fees).

2021 Ford F-350
  • Date of Incident: Apr-11, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: FUEL/PROPULSION SYSTEM

This vehicle has horrible throttle response. When i take off normally then let off the gas then try and accelerate, there is a 2-3 second lag in acceleration. It’s dangerous because i’ve had times where i can’t get out of the way of oncoming traffic. Not all of these trucks have this and i want ford to rectify this for safety’s sake

2022 Ford MUSTANG MACH E
  • Date of Incident: Apr-09, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: ELECTRICAL SYSTEM, ENGINE, and FUEL/PROPULSION SYSTEM

Car suddenly lost all power and flashed multiple warnings. Steering also became disabled. This was moving at a low speed through a school zone so it did not cause an accident. After several restart attempts the car moved again but quickly same issue occurred. Car was towed to ford. Still waiting for diagnostic.

2014 Ford Escape
  • Date of Incident: Nov-19, 2023
  • Date complaint filed: Apr-11, 2024
  • Failed components: UNKNOWN OR OTHER

I was driving in the freeway and my car stop and start the fire from the motor right away, i got scared but i was able to get out safely to call 911 and police show up and tried to used the extinguisher but it was to much flames and fire department show up to help. My car was completely total loss from the fire. My car was in good condition and didn't have any mechanic problems , i bought the car a few months ago before the accident from a dealership but we didn't any warranty from the dealer i try to get contracts to the dealer but they told me to complain with the ford dealer, i try to contact to the ford dealer to make a complain but i haven't get any response.

2018 Ford Fusion
  • Date of Incident: Mar-23, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: ENGINE

When driving our 2018 Ford Fusion on vacation my wife and I were 10 hours away from home when the motor began to fail. The check engine came in and began flashing, while driving at 75 mph on I75 near Tifton Georgia our engine lost all power and the car began smoking profusely. The car developed a very serious misfire and was struggling to stay running. My wife was driving and had to cross 4 lanes of traffic in a vehicle lacking power and profusely smoking from under the hood reducing visibility. Two service centers have now diagnosed the car with a bad head gasket and block and informed us that the engine will need to be replaced. Ford has now informed us that our vehicle qualified for the 21N12 customer satisfaction campaign but we were never notified and now they are refusing to cover the engine due to us being 10,000 miles over their qualifications. The vehicle had issues previously with engine oil level raising as driving. When questioning the dealership they told us it was normal and there was no coolant or fuel in the oil. We have now found records that the dealership reprogrammed the power train control module according to their 19B37 campaign and cleared codes related to these coolant intrusion issues. This issue was caught and we were blatantly lied to about the coolant going into our oil. Because of this and Ford’s failure to notify us my wife and I were put into a dangerous situation traveling at a high rate of speed in a vehicle that lost majority of its power suddenly with no warning. We then put ourselves and other motorists around us at risk by having to cross 4 lanes of traffic in a cloud of white smoke in order to get ourselves to a safe place to stop.

2023 Ford F-150
  • Date of Incident: Apr-09, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: ELECTRICAL SYSTEM, POWER TRAIN, and FORWARD COLLISION AVOIDANCE: WARNINGS

On numerous occasions all of the vehicles electronics, including screens, would shut off. Sometimes this happens while driving at highway speeds causing the vehicle to lose all power. When approaching the car to unlock there is often no power to access the vehicle, which requires manually unlocking the vehicle with the key, opening the hood, then touching metal to the battery terminal to reset the electronics. The vehicle has lost power in the middle of intersections, on the highway, and in parking lots. There are times when the car signals a fault with several of the adas features. When this happens it’s usually probable that once the vehicle is shut off, i won’t be able to get it started again without touching metal to the battery terminal. I have started to document the failures through video to show to the technicians just in case the obd doesn’t match what i describe. The date i’m including is the most recent occurrence but does not reflect the many occurrences since purchasing the vehicle last spring.

2016 Ford F-150
  • Date of Incident: Feb-15, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: ELECTRICAL SYSTEM

A) phone will no longer connect to vehicle - california is a hands-free state. B) intermittent screen black-outs so back-up camera not functioning during these times. C) locks on left rear door will intermittingly not disengage requiring rear-seated passengers to exit out other side or exit through front seats. Dealer stated apim needed replacement after assessing a $265. 00 labor charge. Cost to replace is in excess of $1100. 00 (pre-tax).

2017 Ford Fusion
  • Date of Incident: Apr-11, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: TIRES

The contact owns a 2017 Ford Fusion. The contact stated that while pulled over on the shoulder ad changing their tires they were unable to release the bolts to remove the tires., The vehicle was taken to a dealer and the vehicle was diagnosed as faulty lug nuts. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000

2018 Ford Fusion
  • Date of Incident: Apr-06, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: ENGINE

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was shaking. The contact noticed white and black smoke was exiting from the tailgate and the hood area. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the temperature gauge indicated that the vehicle was overheating. The vehicle was driven to the shoulder of the road. The vehicle was towed to the contact's residence. The family friend who is an independent mechanic diagnosed the vehicle with a failed engine and the engine needed to be replaced. The manufacturer was made aware of the failure and the contact was informed that the repair would not be covered under extended warranty. The contact was also informed that there were no available recalls associated with the contact's vehicle VIN. The failure mileage was approximately 88,000.

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