Ford Complaints

  • 12919 Complaints
  • 562 Crashes
  • 150 Fires
  • 696 Injuries
  • 11 Fatalities
  • A total of 12919 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 5.4%, or 696 of those complaints have caused some degree of injury. 4.4%, or 562 were crash related, and 1.2%, or 150 complaints describe fire-related incidents.

Recent Complaints

Parts: FUEL/PROPULSION SYSTEMENGINE
  • Date of Incident: Jul-01, 2020
  • Date complaint filed: 09:10 Jul-08, 2020

WHILE GETTING ON INTERSTATE MY 2017 Expedition EL 4X4 WAS SHIFTING AND COMING UP TO HIGHWAY SPEED , WHEN IT SEEMED TO RUN ROUGH AND FELT LIKE IT MISSED A SHIFT. I LET OFF GAS PEDAL, ENGINE ROUGHNESS TEMPORARILY WENT AWAY. NOW I'M GETTING CLOSER TO GETTING ON HIGHWAY , APPLIED GAS AGAIN AND ENGINE GOT ROUGH RUNNING AGAIN AND TOOL SYMBOL APPEARED ON DASH . I LOST ALL ACCELERATION AND POWER TO WHEELS WHILE TRYING TO ENTER AN INTERSTATE. VERY DANGEROUS AND LIFE THREATENING IF I DID NOT HAVE A LONG SHOULDER TO PULL OFF ON. PULLED OVER STOPPED ENGINE. LET SIT FOR 5 OR SO MINS. STARTED UP AND TOOL SYMBOL WAS GONE. GOT ON HIGHWAY UP TO SPEED THIS TIME THEN SAME THING HAPPENED AGAIN. ROUGH RUNNING , LOST ALL POWER TO WHEELS, TOOL SYMBOL APPEARED AGAIN BUT GOT THE CHECK ENGINE LIGHT THIS TIME. LUCKILY I WAS PASSING AN EXIT AND HAD TIME TO GET OFF INTERSTATE 77 BEFORE I GOT RUN OVER FROM BEHIND. STOPPED N RESTARTED. GOT TRUCK TO MY MECHANIC AND THEY PULLED A THROTTLE BODY CODE ON THE TRUCK. I HAD THEM RESET CODE TO SEE IF IT HAPPENS AGAIN BECAUSE I HAVE AN ALLY EXTENDED WARRANTY WHICH WE'LL SEE HOW USING THAT GOES. I AM DRIVING TRUCK WITH LESS ISSUES TRYING TO GET CODE TO APPEAR AGAIN TO TAKE TO DEALER FOR A FIX. HAVE GOTTEN THE TOOL LIGHT TO COME ON 2X BUT NO CHECK ENGINE YET.

Parts: ELECTRICAL SYSTEM
  • Date of Incident: Jul-06, 2020
  • Date complaint filed: 00:00 Jul-07, 2020

TL* THE CONTACT OWNS A 2018 Ford Mustang. THE CONTACT STATED THAT AT START-UP THE INSTRUMENT PANEL WAS INOPERABLE. THE VEHICLE WAS TAKEN TO GWINNETT PLACE FORD LOCATED AT 3230 SATELLITE BLVD, DULUTH, GA 30096, (404) 418-6877, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V814000 (ELECTRICAL SYSTEM), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 39,000.

2019 Ford RANGER
Parts: VEHICLE SPEED CONTROL
  • Date of Incident: Jul-03, 2020
  • Date complaint filed: 19:47 Jul-06, 2020

When trying to set the cruise control speed the vehicle will continue accelerating constantly. The truck will not set at the desired speed and will keep going faster and faster. The only way stop the increasing acceleration process is stepping on the brake, maybe turning the cruise control off. This happened every time i tried to set the cruise control speed with the bottom on the right side of the wheel. I replicated the issue twice in the parkway just to make sure this was not my fault. The first time this happened was totally unexpected, the car was new.

Parts: ENGINE
  • Date of Incident: Jul-02, 2020
  • Date complaint filed: 20:26 Jul-05, 2020

1. 11/09/2019 vehicle went into "limp mode" when entering the i-84 freeway from a freeway on-ramp at wood village, oregon. Vehicle lost power, would not exceed 5 mph, dash lights (wrench light) came on. Vehicle partially blocked traffic at intersection of freeway and on ramp causing a dangerous traffic problem for over 1 hour before tow truck arrived.. Vehicle was towed to ford dealer. Diagnostic codes were not available upon restart at dealer to determine the problem, no repair was made. How can ford have a "limp mode" which essentially shuts down the vehicle (stutters, stalls, no power) without the ability to diagnose the problem when diagnostic codes automatically reset at next startup? 2. 07/02/20 vehicle went into "limp mode" while driving on busy county road near my home. Using county roads and city streets, vehicle was driven in "limp mode" at low speed (5 mph or less for 7 miles to ford dealer. Other vehicles were forced to pass in dangerous situations, bike lanes were blocked and intersections were partially blocked because of the slow speed of the vehicle. I was afraid to shut off the vehicle due to the previous incident where that action cleared the diagnostic codes. Vehicle was left running at the ford dealer and repaired by them by reading the codes and replacing the throttle body. It is ridiculous to have a failure that initiates a "limp mode" condition that places the vehicle in a dangerous situation where the underlying condition cannot be easily diagnosed if vehicle is subsequently restarted. This will, of course happen when the vehicle is being towed or driven to the dealer if the dealer cannot immediately read the codes. I feel that ford put me in harms way twice due to this faulty "limp mode' system. Further, i have no confidence in the reliability of this vehicle for future use.

Parts: ELECTRICAL SYSTEMELECTRONIC STABILITY CONTROLSTEERING
  • Date of Incident: Feb-19, 2020
  • Date complaint filed: 18:33 Jul-05, 2020

DRIVING ON A TWO LANE HIGHWAY AND THE POWER STEERING COMPLETELY FAILED. WE WERE TOLD BY THE DEALERSHIP WHERE WE PURCHASED THE CAR TO BRING IT IN BUT IT SOUNDED LIKE "STEERING ASSIST FAULT" SINCE THAT WAS THE ERROR MESSAGE, DUH.IT WAS COST $500 FOR AN ALIGNMENT? REPLACED FAULTY RACK AND PINION GEAR AND CHECKED ALIGNMENT(SHOULD BE OK SINCE THEY ALIGNED IT THE SAME DAY) TOTAL BILL $2291.00 THIS IS A 2015 Explorer LIMITED THAT HAS BEEN IN THE SHOP SEVERAL TIMES FOR CAR A CARBON MONOXIDE LEAK IN THE CABIN OF SUV FOR REPAIRS, POWER SEAT REPAIRS AND INTERIOR DOOR PANEL COMING APART.

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