The contact owns a 2012 ford fusion. The contact stated after a week of the vehicle not being driven, the battery was drained. The contact stated that the battery was new and should have not drained so soon. No warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine seized. The contact stated that the failure had occurred two times since July of 2023. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure. The contact was made aware of Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle was not included. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.
My 2012 ford fusion purchased march 3rd 2024 would sometimes display "power steering assist fault", shutting off the car and restarting made it stop, until 2 days ago. Now it is displaying "power steering assist fault" and shutting it off and restarting is not fixing it. Steering is incredibly hard to do. I called ford two days ago and they told me that the recall had already been repaired, i asked if it was the update or if the part was replaced and they said it did not matter, i attempted to argue that if one solution was done and the problem reappears maybe it needed both solutions done to be completely fixed, ford disagreed. When i spoke to a local ford dealership they stated that on october 21st 2019 they found the recall number 15s18, and it was reprogrammed.
Upon traveling we noticed a loud engine knocking when the car was at idle. We immediately pulled over and checked the engine. The coolant level was lower than normal and the engine oil level was fine. We immediately returned home and parked the car. While returning home the front camera continued to display an error message that it was not working and would repeat every 30 seconds. After doing research I read that Ford has known about the Fusion Ecoboost having a design flaw where coolant leaks into the cylinder heads and can crack the head as well as a flexplate crack that appears. They issued a "fix" for the flexplate to some models and I would like this applied to my car as I feel they knowingly continued to sell this model with the issues without prior warnings or notices.
The contact stated they were calling on behalf of their mother-in-law who owns a 2011 ford fusion the contact stated that the power steering would fail to activate when starting the vehicle. The owner would have to make several attempts to start the vehicle with the power steering properly activated. The contact stated they had received a notice (unsure type of notice) regarding the vehicle's power steering, possibly, a recall with nhtsa campaign number: 15v340000 (steering). The vehicle was taken to the dealer where they confirmed the coverage mentioned on the notice was associated with the vin however they were not able to duplicate the failure. The dealer stated that due to a certain code not showing when diagnosing, they could not provide the repair. The contact stated the failure persisted. The power steering would suddenly fail when driving at various speeds. The power steering had seized completely. The vehicle was returned to the dealer who stated due to the mileage on the vehicle they were unable to provide any repair under the coverage associated with the original notice received regarding power steering failure, possibly, recall with nhtsa campaign number: 15v340000 (steering). The contact was unsure of the exact remedy the dealer had mentioned as the repair. The manufacturer was made aware of the failure where a case was opened. The failure mileage was 170,000.
The contact owns a 2014 Ford Fusion. The contact stated that while stopped in a parking lot with the engine running, the steering wheel independently started turning to the left. The contact stated that the Hill Start Assist, stabili-trak, and Loss of Power Steering Assist messages were displayed. The contact stated that the steering wheel was very difficult to turn. The contact stated there was smoke coming from under the hood. The contact turned off the vehicle and after opening the hood, the contact observed power steering fluid leaking onto the exhaust manifold. The contact had not taken the vehicle to a dealer nor an independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
The contact owns a 2017 Ford Fusion. The contact stated on several occasions when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 55,730.
While driving, i suddenly loss control of power steering, making the control of the vehicle impossible. The electric power assist warning light came on. This is a known problem with ford's trw made epas power assisted steering unit. There have already been recalls for 2011,2012 and other years. Why not for 2010?
My car when it is parked it will randomly pop the trunk. A lot of issues I’m seeing is Ford Fusions 2014 and up! Few of my friends are having the same issues especially with keyless entry pad it’s causing issues from water damage or heat causing the car to to this! Their needs to be recall on that cause kids doors aren’t locking properly I have kids I had someone almost steal my car cause my trunk was popped open by itself! This is my second time reporting this I have 2 year old newborn and 5 year old I need my car! Can yall please fix this issue
Shift cable bushing failed. I attempted to back out of a parking spot when the dash lit up with a shift system failure. Put on the emergency brake, turned off the car, and popped the hood. The bushing had broke and was laying on a piece of metal under the shift cable.