Ford FUSION Complaints

2017 Ford Fusion
  • Date of Incident: Apr-11, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: TIRES

The contact owns a 2017 Ford Fusion. The contact stated that while pulled over on the shoulder ad changing their tires they were unable to release the bolts to remove the tires., The vehicle was taken to a dealer and the vehicle was diagnosed as faulty lug nuts. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000

2018 Ford Fusion
  • Date of Incident: Mar-23, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: ENGINE

When driving our 2018 Ford Fusion on vacation my wife and I were 10 hours away from home when the motor began to fail. The check engine came in and began flashing, while driving at 75 mph on I75 near Tifton Georgia our engine lost all power and the car began smoking profusely. The car developed a very serious misfire and was struggling to stay running. My wife was driving and had to cross 4 lanes of traffic in a vehicle lacking power and profusely smoking from under the hood reducing visibility. Two service centers have now diagnosed the car with a bad head gasket and block and informed us that the engine will need to be replaced. Ford has now informed us that our vehicle qualified for the 21N12 customer satisfaction campaign but we were never notified and now they are refusing to cover the engine due to us being 10,000 miles over their qualifications. The vehicle had issues previously with engine oil level raising as driving. When questioning the dealership they told us it was normal and there was no coolant or fuel in the oil. We have now found records that the dealership reprogrammed the power train control module according to their 19B37 campaign and cleared codes related to these coolant intrusion issues. This issue was caught and we were blatantly lied to about the coolant going into our oil. Because of this and Ford’s failure to notify us my wife and I were put into a dangerous situation traveling at a high rate of speed in a vehicle that lost majority of its power suddenly with no warning. We then put ourselves and other motorists around us at risk by having to cross 4 lanes of traffic in a cloud of white smoke in order to get ourselves to a safe place to stop.

2018 Ford Fusion
  • Date of Incident: Mar-23, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: ENGINE AND ENGINE COOLING and ENGINE

The contact owns a 2018 Ford Fusion. The contact stated that while her son was driving 70 MPH, the check engine warning light illuminated. The vehicle began to run rough, and the driver veered to the side of the road. The vehicle was towed to the local Nissan dealer, where it was diagnosed that there was no coolant in cylinder #2, and the head gasket was blown. The driver was referred to the local Ford dealer. The driver called the local dealer and was informed that there was no recall or Customer Satisfaction Program coverage for the repair. The vehicle was shipped back to the contact's residence. The vehicle was towed to the local dealer where it was diagnosed that an engine replacement was needed. The vehicle was not repaired. The contact stated that the manufacturer had been contacted and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 94,444.

2017 Ford Fusion
  • Date of Incident: Apr-08, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: POWER TRAIN

The contact owns a 2017 Ford Fusion. The contact stated while driving at approximately 50 MPH, the vehicle jerked abnormally. The contact continued to drive at 35 MPH, and the engine revved up. The contact pulled over and restarted the vehicle several times. The vehicle was taken to an independent mechanic, who informed the contact that internal components inside the transmission had failed, and the transmission needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 165,000.

2012 Ford FUSION
  • Date of Incident: Apr-07, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: STEERING

While pregnant wife was driving the vehicle, the steering completely stopped working. When she reached safety, wife pulled over and turned car off. After letting car set for a couple of minutes and turning back on, steering still wouldn't work. When taken to the dealership, ford said that car didn't meet the customer satisfaction program warranty of 10 years or 150,000 miles.

2014 Ford Fusion
  • Date of Incident: Apr-10, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: ENGINE AND ENGINE COOLING

The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked, he noticed a fluid leak on the ground. The vehicle was taken to the dealer, where it was diagnosed that coolant was leaking into the engine short block. The dealer determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included. The failure mileage was approximately 148,000.

2018 Ford Fusion
  • Date of Incident: Apr-06, 2024
  • Date complaint filed: Apr-11, 2024
  • Failed components: ENGINE

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was shaking. The contact noticed white and black smoke was exiting from the tailgate and the hood area. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the temperature gauge indicated that the vehicle was overheating. The vehicle was driven to the shoulder of the road. The vehicle was towed to the contact's residence. The family friend who is an independent mechanic diagnosed the vehicle with a failed engine and the engine needed to be replaced. The manufacturer was made aware of the failure and the contact was informed that the repair would not be covered under extended warranty. The contact was also informed that there were no available recalls associated with the contact's vehicle VIN. The failure mileage was approximately 88,000.

2018 Ford Fusion
  • Date of Incident: Mar-27, 2024
  • Date complaint filed: Apr-10, 2024
  • Failed components: FUEL/PROPULSION SYSTEM

My car has stalled out coming up to a stop sign. It makes a sound coming from gas tank. I can not turn it off while pumping gas because it will not start after pumping gas. It is the purge value according to my mechanic. I know the recall on this issue is on the focus models but the Fusion is basically the same car

2019 Ford Fusion
  • Date of Incident: Apr-09, 2024
  • Date complaint filed: Apr-09, 2024
  • Failed components: POWER TRAIN:AUTOMATIC TRANSMISSION and POWER TRAIN

The contact owns a 2019 Ford Fusion. The contact stated while driving 35 MPH, there was a loud rattling sound coming from the engine. The contact pulled over to the side of the road and noticed a failure with the flex plate. No warning lights were illuminated. The vehicle was towed to an independent mechanic and a dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 119,166.

2018 Ford Fusion
  • Date of Incident: Apr-09, 2024
  • Date complaint filed: Apr-09, 2024
  • Failed components: ENGINE

My car is over heating, having trouble starting, shacking, and blowing white smoke out of the tailpipe. It's saying mis fire so i replaced the spark plus and it's still doing it.

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