For the last year or so, we have had a major issue with oil consumption, there are no oil spots on our driveway yet the oil just disappears and we are constantly having to add more. I have spoken with hollar hyundai about the issue and they acknowledged there is a problem and that the suv now has a lifetime warranty for the engine. We have all records of oil changes and my wife is very religious about getting it done as scheduled. We asked about what we are to do and all they said was drive the vehicle until the engine siezes up and then hyundai will replace the engine. I asked about doing the test on the engine nd they will not do a test on the engine for us. We are at our whits end with this engine using so much oil and we need to have soeone from hyundai motor america contact us and help us resolve this issue. My wife loves our suv and it is the first one she has ever paid cash for due to inheriting some money and now she is faced with the possibility of having to trade it in on another vehicle and thus coming out of pocket or even aking car payments again. Please help us with this known issue!!!!!
The contact owns a 2013 hyundai santa fe sport. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the contact was informed that there was an issue with the abs. The vehicle was not repaired. The contact received notification of nhtsa campaign number: 23v651000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2013 hyundai sonata fe sport. The contact received notification of nhtsa campaign number: 23v651000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 hyundai santa fe sport. The contact received notification of nhtsa campaign number: 23v651000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 hyundai santa fe sport. The contact stated that while driving at various speeds, the vehicle was hesitating while accelerating. Additionally, there were exhaust fumes entering the cabin of the vehicle with white smoke coming from the exhaust pipe. The vehicle was taken to the local dealer, but no failure was found. The contact retrieved the vehicle, but the failure persisted. The vehicle was taken back to the dealer who later diagnosed that the engine had failed and needed to be replaced. No further information was available. The vehicle was not yet repaired. Also, after turning the vehicle off, the radio remained activated causing the battery to drain and the vehicle could not be restarted. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 139,000.
While driving my 2018 hyundai santa fe sport in freeway traffic, i felt the vehicle begin to heavily vibrate and the engine was jerking severely. The speed began to slowly descend. I was unable to control this. I was in a one-lane overpass, with no safe place, room, or lane to pull over. I felt hopeless and fearful for my life. I was literally drifting, praying the vehicle would be able to handle the descent upward. As the speed declined, the vibrations became more pronounced. No dash lights were illuminated. Other drivers behind me were approaching rapidly at the speed limit and slamming on their brakes and hazard lights in an attempt to notify drivers further back. I managed to maneuver over to approximately 24 inches of a faux shoulder on the right of [xxx]. Cars hurled past mine within inches of my vehicle. I knew i needed to get out of the car and crawled over to the passenger side. Again, i was trapped. Several hpd units were dispatched to literally shut down the freeway to enable a tow truck driver to safely hook up my suv. I had it towed to my mechanic and he did a diagnostic indicating a compression issue. He ordered new spark plus and 4 new coils. Upon further investigation he discovered that cylinder 4 was not holding compression and he informed me that the engine had failed. I then had it towed to the local hyundai dealer. At check in, i was informed that there would be a $700 diagnostic/tear apart fee to discover what repairs were needed. I informed them exactly what was needed and i expected a new engine. The hyundai mechanic dismantled the engine and took pictures, ran a few tests. He submitted the results to hyundai for approval. The engineer at hyundai denied a new engine claiming "the head coil is not part of the recall". I was told for $2500, hyundai would "refab" my damaged head to control the leaks. If that repair didn't address the issue, i was sure to get a new engine. A financial and physical risk. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6
The contact owns a 2015 hyundai santa fe sport. The contact stated while driving at approximately 60 mph, the vehicle stalled. The vehicle was not able to be restarted. Additionally, the contact observed white smoke coming from the engine and an abnormal oil burning odor. The check engine and oil warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 148,000.
The contact owns a 2013 hyundai santa fe sport. The contact received notification of nhtsa campaign number: 23v651000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the abs and several unknown warning lights illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. Parts distribution disconnect.
The contact owns a 2018 hyundai santa fe sport. The contact stated that the vehicle was consuming an excessive amount of engine oil. No warning light was illuminated. The contact stated that after an oil change, he frequently checked the engine oil level and noticed that it was low; however, there were no leaks found. The contact added 1-3 quarts of oil for every 1,000 miles driven. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.
The contact owns a 2014 hyundai santa fe sport. The contact stated while driving from a complete stop, and while driving below 10 mph, the vehicle stalled inadvertently. The check engine warning light was illuminated. The contact was able to restart the vehicle and continued driving. The contact stated that the failure recurred several times while driving. The vehicle was taken to an independent mechanic, where the failure could not be duplicated. The vehicle was then taken to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.