Infiniti Q50 Complaints

2015 Infiniti Q50
  • Date of Incident: Apr-24, 2024
  • Date complaint filed: Apr-30, 2024
  • Failed components: POWER TRAIN

The valve body/tcm shorts out on the car unexpectedly and can happen at any time causing the car to be unable to go past third gear. This is an known problem with 2014-17 infiniti q50 & there is a service bulletin issued by infiniti associated with this problem published in november 2019. This vehicle was inspected by infiniti dealership and they confirmed the issue. There was no warning light or prior to this event. After the failure this codes popped up p0720. Repair was ~$3500

2015 Infiniti Q50
  • Date of Incident: Apr-25, 2024
  • Date complaint filed: Apr-30, 2024
  • Failed components: POWER TRAIN

The contact owns a 2015 infiniti q50. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to drive the vehicle off the highway and park the vehicle. The contact stated that the failure occurred while the contact was driving on a busy highway. The vehicle was towed to the dealer where it was diagnosed with transmission valve body failure. The contact was informed that the transmission valve body needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 74,000.

2015 Infiniti Q50
  • Date of Incident: Mar-30, 2024
  • Date complaint filed: Apr-17, 2024
  • Failed components: STEERING, ELECTRICAL SYSTEM, and UNKNOWN OR OTHER

Power steering failed while driving in parking lot looking for parking spot. Unable to turn wheel without hitting parked car. I was able to drive to end of the lot where there were less cars. Noticed that i was able to turn wheel so long as didn’t step on brakes. The steering wheel was also off alignment. This happed on a saturday evening, next day car was fine all the warning were off. Spoke to service person explained what happened. He basically said if the car is running fine they can check it out but may not find the problem. Since the car was running fine until it wasn’t. Car was parked in garage turned on the car all warning lights go on. Made appointment for 4/3/24 drove car to dealership which is not to far. The warning lights still on and no power steering. Analysis many dtc codes found related to this system:b2512 4was sig: c1b9000 dast system: c1138 4was circuit & c1a04 abs/tcs/vdc circ. Correction recommended to perform dast calibration first before performing further diagnosis. Cost $539. 15. They also did multi-point inspection items requiring immediate attention engine air filter cost $94. 99 grand total $641. 64 out of pocket. 4/3/24 picked up car. On that evening drove the car and as i’m pulling up on drive way power steering goes out again. I managed to get the car in garage. Once i’m in push button to close garage doesn’t work and car dies no power at all. Able to get car started by playing with battery cables. On dealership notes car was there 30 miles ago. Now they say wrong battery size. That battery was replaced by them on 2/28/22. Also the battery just past multi-point 2 days ago. New battery cost $232. 78 now out of pocket $874. 42. This is now 4/10/24. Drove that evening and front splash guard fall off had to tie wrap to hold whatever pieces are left. Took it to dealership they took no responsibility. I will need to replace it. I have all my receipts from them they are the only ones who have worked on my vehicle.

2015 Infiniti Q50
  • Date of Incident: Apr-08, 2024
  • Date complaint filed: Apr-14, 2024
  • Failed components: POWER TRAIN

My engine light came on at 115,946 miles causing my vehicle not to accelerate or shift properly which could have resulted in a accident. The vehicle was diagnosed at local nissan dealership with code p0720 and p0500 stating vehicle need a transmission. Prior to this diagnose this vehicle was diagnose twice by a nissan and infiniti dealership concerning the shifting and acceleration issues but could not duplicate the issue at the time. I see where numerous car buyers are stating they’re having the same issues with the infiniti brand at low miles and high miles.

2019 Infiniti Q50
  • Date of Incident: Feb-19, 2024
  • Date complaint filed: Apr-13, 2024
  • Failed components: ENGINE

Catastrophic engine failure. Metal debris in the oil. Manufacturer defect.

2017 Infiniti Q50
  • Date of Incident: Mar-06, 2024
  • Date complaint filed: Apr-05, 2024
  • Failed components: AIR BAGS

The airbag light came on for the passenger side. The dealership said i had to pay $246 to find out what the problem is. They told me the entire seat/airbag structure needed to be replaced at a cost of $6k-$13k. I searched the problem online and there is the exact recall for this car/problem but not my vehicle. I don’t feel like i should be responsible for a safety issue in a 7 year old car. I believe this model should be included in the recall. I also am requesting the $246 be refunded.

2015 Infiniti Q50
  • Date of Incident: Apr-03, 2024
  • Date complaint filed: Apr-03, 2024
  • Failed components: STRUCTURE:BODY

The miles on the car were changed and trying to sell without the information aswell as the car is trying to get sold as a salvage title car without dealer license on facebook but they tempered with the miles on the car making it look like it only has 30k when in reality it was last reported to have 180k

2015 Infiniti Q50
  • Date of Incident: Mar-30, 2024
  • Date complaint filed: Apr-01, 2024
  • Failed components: STEERING

Car pulled to the left unexpectedly and constantly for like 5 mins staright then it corrected it self.

2015 Infiniti Q50
  • Date of Incident: Mar-24, 2024
  • Date complaint filed: Mar-24, 2024
  • Failed components: STEERING

Car starts up and a little like the battery is having issues with loss of power. The dash board then shows multiple warning lights such as a batter, steering, and stability control. I turn the car back off and then back on and the steering light stayed on. The steering wheel is stuck but the car still moves forward and backwards with very stiff steering. In the past i had the issue checked by getting the steering wheel fluid exchanged and had multiple alignments since. The car would show signs of stiff steering when parking it will get wonky and like won’t move and bumping into a curb with the rear wheels will trigger it every once in a while. The steering has been an ongoing issue for the last year and i can’t figure out what it is but i did find out by google searching that there was a recall on other models like mine with powering steering assist.

2015 Infiniti Q50
  • Date of Incident: Oct-05, 2023
  • Date complaint filed: Mar-07, 2024
  • Failed components: SERVICE BRAKES

My braking system completely failed while i was driving with no warning of sound or dash safety indicators. The only way i was able to stop my vehicle is by shifting into park while i was in motion. Two days prior to my car losing all ability to brake, my car was routinely serviced by the local dealership. All check points were green, including my brakes. The dealership towed my car back to the service center to inspect. The diagnostics came back as the break actuator unit (computer sensor) shorted which led to no communication to the brake control assist unit (computer sensor). This loss of communication between these sensors basically caused my brake functions to fail. I was fortunate to have been leaving a parking garage and not on the open road. This could have been a fatal incident. The repairs are $7000 of which infiniti has only offered to cover $3000. This is a safety issue and a loss of faith with infiniti as a vehicle manufacturer. There needs to be an investigation so no lives are lost. My vehicle is still not fixed.

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