The contact owns a 2019 jeep cherokee. The contact stated while driving at undisclosed speeds, the vehicle turned off unintendedly and failed to restart. The vehicle was towed to an independent mechanic. An unknown recall repair was performed; however, the failure recurred several times. The vehicle was towed to the same independent mechanic where the cause of the failure was not determined. The contact discovered an unknown recall however, the vin was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
[xxx] noticed parking brake was engaged and (p! ) warning light was on, i had not turned parking brake on. I pushed brake pedal and parking brake to disengage. Next day it was on again when i started car. I went to repair shop and they added brake fluid, the warning light stayed on. When home i went to repair shop wednesday [xxx] but when they checked it hours later the light was off and brake fluid was full so we thought the warning light reset. Next day while driving warning chime sounded and (p! ) warning light came back on and stayed on. Friday [xxx] took it back to repair shop and they said had to take car to a jeep dealer. Monday [xxx] made appointment and took car for hand car wash, after the wash the red brake light was flashing and the mileage was also flashing. Did not drive until my appointment on [xxx] marino jeep, in chicago. Marino jeep called me stating water leaked into control module and caused corrosion to the brake system. I will have an invoice in a week after parts come in to complete the repair. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)
The contact owns a 2015 jeep cherokee. The contact stated that the vehicle was taken to an independent mechanic for regular maintenance; however, the contact was informed that the oil filter housing was leaking. The vehicle was not repaired. The contact discovered an unknown recall campaign; however, the vin was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,250.
The car stalls when idling and the transmission seems to be stuck in one gear making it difficult to accelerate
On multiple separate occasions, the engine and transmission have failed catastrophically leaving the vehicle without power and unable to perform emergency maneuvers. After only months of owning the vehicle, the engine block cracked and was misdiagnosed by dealer 2 times. I was forced to drive the faulty and dangerous vehicle 1. 5hrs back to the dealer on a busy interstate and vehicle was improperly repaired with very little actual diagnosis. Aul warranty covered engine replacement and i was unable to drive the vehicle for up to 4 months as a result. I finally got my vehicle back and drove it for approximately 4 months, and now the ptu has failed totally, causing me to lose control while cornering due to loss of power to the wheels, transmission began to grind badly and the vehicle rolled freely for a long distance before stopping via brake pedal. I was then stranded on a very remote gravel road for hours in the middle of the night waiting for assistance and unable to call for help or drive the vehicle. Dealer states ptu failed and entire transmission and transfer case will be replaced under aul warranty. No warning lamps were illuminated before, during, or after the malfunction despite the obviously failed ptu. Many other jeep cherokee kl 2019 owners have reported similar failures at as low as 60k miles. The cost of repair has nearly surpassed the price i paid for the vehicle. I have lost 2000+ paying car payments on a vehicle that is unsafe and unreliable. No recalls or service bulletins related to either issue have been made available. This model and year of vehicle is extremely dangerous and an overpriced ripoff as well.
This past year my 2017 jeep cherokee has started to randomly turn on the service shifter light and at the same time all the shifter lights turn red. The transmission starts acting differently as well when it comes on. If i pull over and shut the car off and then turn it back on it will be normal again. I cannot bring this into the dealership as my warranty is no longer available and i will not pay loads of money for them to tell me nothing.
Shifter gear harness ptu replacemant. Driving down the road and the shifter light all light up and a message comes on saying service shifter the car has 45000 miles. Take to dealer they say need a new shifter gear 535. 00. I google it to find out there is a recall on 2017 jeep cherokee but not on my vin! Really? Have it fixed 3 months later a message appears on my dash again saying service 4wd. So i take it in and now the put is bad 3600. 00 really? Jeep no help because original warranty expired. Had a extended warranty also it read 75000 mils or 7 years guess what came first 7 years 2months after it expired this happen. I believe jeep is putting cars on the road they know has these problems also just two ago the shifter g service light came on again this time they said it was a cracked female cap on wire harness. They said as a courtesy they temp fixed no charge this time but if it happens again i would have to replace both shifter and harness 1200. 00 cost really of course its going to happen again this car is lemon! They also told me that it was safe to drive while they order the parts which takes weeks to get! Really safe to drive? I don't think so as you read hundreds of people have the same problem. Jeep has put their customer in unsafe vehicle where is the protection for the consumer? They say my vin is not on recall because of the factory it was produced in. That is crap its the parts that are bad and they are in all jeep cherokee 2014 -2018!
The contact owns a 2015 jeep cherokee. The contact stated while the vehicle was parked, she noticed fluid leaking underneath the rear end of the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the rear differential had fractured internally and needed to be replaced. The vehicle was repaired. Additionally, the contact stated while driving 45-50 mph, the vehicle experienced hard shifting. There was no warning light illuminated. The vehicle was taken back to the dealer, where it was diagnosed that the power transfer unit (ptu) needed to be replaced; however, the part to repair the vehicle was not available. The vehicle was taken back to the residence. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 115,000.
The contact owns a 2019 jeep cherokee. The contact stated that on several occasions while driving at various speeds and stopping at traffic lights, the vehicle lost motive power and started to reverse unintendedly. The vehicle was restarted each time. Additionally, on several occasions, while driving at various speeds the vehicle downshifted inadvertently. The vehicle was steered to the side of the road and restarted. The contact stated that the auto start/stop warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission control module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.
“service shifter” warning message comes on screen randomly and repeatedly. And my shifter lights all illuminate. I had the dealership replace the whole shifter and harness in oct 2022 and the problem has started to recur now in may 2024.